Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid an extra £7 so that my friend's gift would be delivered 'by Friday', which was the day of his birthday event. Close to the wire, I know! Unfortunately 15 minutes into the DPD delivery slot they emailed me to say the driver missed me and I could collect the parcel from the post office. My buzzer never went (I work from home, as does my partner) and they didn't leave the parcel in my chosen safe place. I wasn't going to be able to collect it in time. Nicole was a star, she read my problem carefully and refunded me the delivery fee. A credit to Papier!”

Helpful Report

Posted 2 years ago

Thank you so much for this feedback! I'm so sorry to hear about your trouble with the delivery, but so glad to hear that Nicole could help sort this with you. I will definitely pass this along to her. :) Best wishes, Papier CS Team

Posted 2 years ago

“Morning All Papier Team, I have never used a service like this before to produce a book from photographs but oh wow you did an amazing job. I have received my order delivered this morning in the UK., it brought a tear to my eye, it is fab having pictures but putting them into a book, bound properly on nice paper really sets it off. I am so pleased with my order. Thanks to all of the team 🥰”

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Posted 2 years ago

Thank you so much for this incredible review, Mark! We are so pleased to hear how happy you are with your photo book received and appreciate these kind words. :) Best wishes, Papier CS Team

Posted 2 years ago

“The quality of our wedding thank you cards was 11/10! They were above my expectations, so pleased with them. A massive thank you to Papier!!”

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Posted 2 years ago

Wow, this is so lovely to hear Amy! Thanks so much for this lovely review, we're so pleased that you're happy with your order. :) Best wishes, Papier CS Team

Posted 2 years ago

“After my academic planner got stuck at FedEx for over a month, I reached out Papier's customer service. Ellie responded very promptly and I could not be more appreciative of how quickly she was to resolve the situation! I said that I was frustrated at FedEx's lack of customer service and delay and wanted to see if there was any way that Papier could get information from FedEx about when my planner could be delivered, and she very kindly put in a new rush order with their printer and made sure I got my planner by the end of that same week (I'd explained I was frustrated because the semester was literally halfway through and FedEx STILL had my planner). I could not be more impressed at how quickly and decisively Ellie resolved this issue for me! This is my second Papier planner and because of this excellent interaction I think it won't be my last.”

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Posted 2 years ago

Thank you so much for leaving this incredible feedback! I'm so sorry to hear about the troublesome delivery, but so happy to hear that Ellie could help with a replacement! I will certainly be sharing your kind message with her. :) Best wishes, Papier CS Team

Posted 2 years ago

“Fantastic customer service on a Sunday evening!! Problem resolved so quickly! Thank you”

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Posted 2 years ago

Thank you so much for your kind review! So happy to hear that our team could help. :) Best wishes, Papier CS Team

Posted 2 years ago

“Excellent products, very happy. A small issue was resolved by Nicole very quickly and with good grace.”

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Posted 2 years ago

Thanks so much for this lovely review, I will be sure to share with Nicole your kind words. :) Best wishes, Papier CS Team

Posted 2 years ago

“Great customer service - Josh was very quick to help resolve the issue. Their product's quality is great, we use them quite often. Our photo albums and greeting cards are usually bought from Papier. I highly recommend them!”

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Posted 2 years ago

So happy to hear that Josh was able to help you resolve this issue so quickly - I will be sure to pass this along to him. :) Thanks so much for sharing your feedback! Best wishes, Papier CS Team

Posted 2 years ago

“Really friendly and helpful service! We had a typo in save the date caused by using Turkish letters, they quickly responded and fixed the issue.”

Helpful Report

Posted 2 years ago

So happy to hear that our team was able to help you resolve this! Thanks so much for sharing your experience. Best wishes, Papier CS Team

Posted 2 years ago

“Super responsive and helpful. Great customer service!”

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Posted 2 years ago

Thanks so much, Jay! So happy to hear the team could help. :) Best wishes, Papier CS team

Posted 2 years ago

“Great service from Laura and the design team with a bespoke table plan design. Always very happy with the beautiful designs and excellent product quality”

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Posted 2 years ago

Thanks so much for this sweet feedback! So happy that Laura and our Design Team were able to help you customize your Table Plan for your occasion. I will certainly pass this along to them. :) Best wishes, Papier CS Team

Posted 2 years ago

“I never write reviews but I ordered my save the dates through Papier and received them only to realize I wrote the wrong year for our date..... facepalm! I was expecting to have to pay for a full new set, but Papier kindly let me re-order free of cost. Truly shocking to have such good customer service - thank you Papier!”

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Posted 2 years ago

Thank you so much Katie, this review is beyond sweet! So glad to hear that our team was able to help you sort this out. :) Best wishes, Papier CS Team

Posted 2 years ago

“We ordered a Papier wedding guest book that got lost in mail. I reached out to Papier to see if they could rush order a new one and they personally saw to it getting expedited with the printing team and shipping team. Fingers crossed it arrives in time but I so appreciate their effort to make it happen!”

Helpful Report

Posted 2 years ago

Thank you so much for leaving your review! While we're so sorry that your parcel was lost in the post, I am so glad to hear that we could rush this order for you. Please do get back in touch if there's any trouble receiving this replacement and we will be sure to help further. :) Best wishes, Papier CS Team

Posted 2 years ago

“Prompt customer service ☺️”

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Posted 2 years ago

Thank you! Glad to hear this. :) Best wishes, Papier CS Team

Posted 2 years ago

“This is the second item i've ordered from this site and sadly it didn't arrive as easily as the first. Thankfully the customer service team was amazing and sent me a replacement super fast. they were so nice and were lovely to talk to”

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Posted 2 years ago

Thanks for the feedback Taylor! Sorry to hear about the delivery trouble, but so glad our team could help sort for you so quickly. :) Best wishes, Papier CS Team

Posted 2 years ago

“Laura provided me with a great customer experience, I love Papier products and the great customer service is such a bonus! Thank you so much!”

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Posted 2 years ago

Thanks for this lovely review, Fleur! So happy to hear this. :) Best wishes, Papier CS Team

Posted 2 years ago

“Amazing customer service from Ellie today! So friendly and helpful!”

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Posted 2 years ago

So happy to hear that Ellie could help! I will definitely share this message with her. :) Best wishes, Papier CS Team

Posted 2 years ago

“Nicole resolved my missing order issue quickly and efficiently. Although it was UPS's fault, she was able to process a replacement order that should arrive by the end of this week.”

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Posted 2 years ago

So happy to hear that Nicole was able to help you sort this out so quickly, but of course, we're so sorry again that the original order did not arrive to you safely. Best wishes, Papier CS Team

Posted 2 years ago

“Lovely Laura was super helpful with my order, answering multiple questions and checking previous orders for me 👍🏻”

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Posted 2 years ago

Thank you for this kind review, I will be sure to pass this on to Laura and I'm so glad to hear that she could help answer all of your questions. :) Best wishes, Papier CS Team

Posted 2 years ago

“5 star service from Nicole. I made a silly error on my order last night, I emailed within 10 minutes of placing my order to notify. Nicole was super helpful, cancelled my order and credited the value so I could reorder the correct size photo items. Her email was again extremely helpful talking me through step by step how to edit my previous purchase to save doing the whole order and upload again, and how to pay with the credit. Have shopped with Papier before and the quality is exceptional. Life long customer here!?”

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Posted 2 years ago

Thank you so much for leaving this review, Lauren! I am so glad to hear that Nicole was able to help you and I can't wait to share this lovely feedback with her. :) Best wishes, Papier CS Team

Posted 2 years ago

“Great service!”

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Posted 2 years ago

Papier is rated 4.6 based on 17,455 reviews