Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a planner, and they sent me their wellness journal instead.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to write your review. I'm so sorry to hear that the incorrect item was sent to you! Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 3 years ago

“I had an issue with my package and their customer service was outstanding. Also the quality of product was wonderful as well.”

Helpful Report

Posted 3 years ago

This is great to hear, thanks so much! Best wishes, Papier CS Team

Posted 3 years ago

“I received a beautiful planner but unfortunately during the ordering process my page may have timed out and due to that reset my customization back to the factory text. Due to this my planner did not have my name or the quote I originally added upon arrival. I sent an email in hoes for some sort of resolution and Nicole was swift and so very kind! She was able to issue me a full refund so that I could place another order with the correct customization. Such great customer service and I couldn’t have asked for a better experience!”

Helpful Report

Posted 3 years ago

Thank you for your kind review - great to hear Nicole could help! Best wishes, Papier CS Team

Posted 3 years ago

“The very very very best customer service, even when it was my mistake, Ellen still went ABOVE AND BEYOND twice😳👏👏👏👍 and I ended up with a Beautiful journal with a personal inscription on it💜I am sooooo very pleased with this company, I actually put my experience on my Facebook Page👍 CUSTOMER SERVICE like it use to be😊 And the products BEAUTIFUL 💜💜💜”

Helpful Report

Posted 3 years ago

What a lovely review - thank you so much Rebekah! I'll definitely pass your feedback on to Ellen :) Best wishes, Papier CS Team

Posted 3 years ago

“I had such high expectations, but I'm never ordering from this company again. I ordered a 2023 personalized planner at the end of November. When it arrived the print was off centered and there were marks on it from the printer. I contacted the company and they said I could get 15% of the price returned or they could send me a new one. Since getting 15% back felt like a joke considering the price, I opted for a new one. I was told it might not be on time for xmas, which I was ok with since the calendar was for me. I figured I'd still get it before the new year started. It arrived , and it had the exact same issue as the previous one, but the off center was even worse, and the marks where in the exact same place. So I contacted them again, and said that they should check with the printers since I had the exact same issue prior. So they sent me a new one, which finally came out fine. BUT it was not a calendar, it was a financial planner. At this point I just gave up, it was mid January and I just wanted my damn planner. I ended up getting a planner elsewhere, and wasted $30+ on something I never got to use.”

Helpful Report

Posted 3 years ago

I am sincerely sorry for the disappointment caused here, we always want all of our customers to be happy with their orders and it is greatly disappointing to hear if there has been an issue which has prevented this. Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 3 years ago

“My order arrived damaged due to rain damage and Papier had a new calendar shipped out to me the next day!”

Helpful Report

Posted 3 years ago

This is great to hear that we could help, thank you! Best wishes, Papier CS Team

Posted 3 years ago

“People of USA. UK. OR ANY OTHER COUNTRY THIS SITE IS SCAM PLEASE CHECK THERE IS NO LEGIT CONTACT THEY ARE SCAMMERS”

Helpful Report

Posted 3 years ago

Thank you for your review, please see our contact us page here for the US: https://www.papier.com/us/contact-us/ Or here for the UK: https://www.papier.com/contact-us/ You can contact us via email, live chat or over Whatsapp. In the meantime, please do contact us at support@papier.com if you have any further questions. Best wishes, Papier CS Team

Posted 3 years ago

“I had a problem with my order, the paper used was not the same as my previous order. It turned out that this was my mistake as the paper type used for individual cards and packs of cards is different. Ellen could not have been more helpful or explained things any better. Excellent customer service. Thank you Ellen.”

Helpful Report

Posted 3 years ago

What a lovely review - thanks so much! I'll definitely pass your feedback on to Ellen :) Best wishes, Papier CS Team

Posted 3 years ago

“Great produces and amazing customer service. Will be my go to online stationery store from now on.”

Helpful Report

Posted 3 years ago

Thanks for this lovely review - I'll certainly pass on your feedback on to the rest of the customer service team! :) We look forward to seeing you again! Best wishes, Papier CS Team

Posted 3 years ago

“Beautiful cover, very good quality however very disappointed that the daily planner only provides 4 months of daily planning. Quite expensive to replace after only 4 months of use unlike a yearly diary.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to write your review and for sharing this feedback. I will be sure to pass this on to our products team :) In the meantime, please do contact us at support@papier.com if you have any further questions. Best wishes, Papier CS Team

Posted 3 years ago

“ELLEN and SOPHIA at Papier amazing, both so helpful. Sophia made me a link within 10 minutes to an edited design, Ellen then helped me cancel and replace my order when id missed something off. All of the help from them was done so so quick and both very polite. STD and Invite paper quality is perfect (not sure why someone's said its see through in the review below- definitely not the case). Highly recommend.”

Helpful Report

Posted 3 years ago

Thank you so much for this lovely review Bethany :) - I'll certainly be passing on your kind feedback to Ellen and Sophia! Best wishes, Papier CS Team

Posted 3 years ago

“Terrible service - ordered menus and place cards for a special event. Neither arrived. No tracking or telephone contact on the website. They need to review their delivery partners. Until they do, do not use this company”

Helpful Report

Posted 3 years ago

Thank you for taking the time to write your review Valerie, I'm so sorry to hear that both of your items did not arrive in time for your event. We have launched an investigation into this with our couriers. I can see you were issued a full refund for the items you did not receive. Please do let us know via support@papier.com if there is anything further we can assist you with! Best wishes and apologies again, Papier CS Team

Posted 3 years ago

“Item claimed to have shipped a month ago, still has not arrived. Website has no recourse or ability to actually track a shipment. Cannot recommend. Currently waiting on a refund as the individual’s birthday has already passed. I bought a month ahead of time thinking that should surely be enough time. Apparently not!”

Helpful Report

Posted 3 years ago

Thank you for your review Kyla, I'm so sorry to hear that your order has not arrived! Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 3 years ago

“Ordered the gratitude journal with my name printed on the front. I didn’t realise my name was going to be so small. When it came I could hardly read my name on the front. It was silly this font size was even an option as it looks ridiculous. The journals are lovely design wise but they are majorly over priced for what they are. The gratitude journal is just too repetitive for me and I wish I had researched this better before ordering as I couldn’t return due to the personalisation on the front. I did however get a 15% refund which was minor compared to what I paid. I also ordered a pen to match my journal which was also overpriced for all the size of it. Disappointed and won’t be ordering again. There are nice options out there for a fraction of the price. A basic note pad and pen would do the job and wish I had done this in the first place.”

Helpful Report

Posted 3 years ago

Thank you for your review of our Gratitude Journals Ciara, I am so sorry to hear you did not like the overall product, I will be sure to pass your helpful feedback on to our product team! In the meantime, please do contact us at support@papier.com if you have any further questions. Best wishes, Papier CS Team

Posted 3 years ago

“My recent experience with customer service, specifically Danielle, was excellent. They were polite, well-informed and helpful and resolved my issue significantly faster than I expected.”

Helpful Report

Posted 3 years ago

What a lovely review - thanks so much! I'll definitely pass your feedback on to Danielle :) Best wishes, Papier CS Team

Posted 3 years ago

“Love my diary for work, fountain pen has a nice weight and writes beautifully. Unfortunately I work in a bank and most of our documents need to be in black ink so I can't use my pen as often as I'd like, pleaaaaaase consider stocking black refills!”

Helpful Report

Posted 3 years ago

Thanks for this lovely review Lana - I'll certainly pass on your feedback to our product team! Best wishes, Papier CS Team

Posted 3 years ago

“I bought the classic rollingball pen to go with an adorable journal (that I love), but this pen is the worst pen I’ve ever used. Don’t waste your money. It skips and has never written smoothly since I got it and too expensive for such a horrible pen.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to write your review Mel, I'm so sorry to hear that your pen has arrived and is not working correctly! Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 3 years ago

“The packaging was exquisite and the products are beautiful! I’ll definitely be purchasing again.”

Helpful Report

Posted 3 years ago

Thanks for this lovely review of our products! :) We look forward to seeing you again! Best wishes, Papier CS Team

Posted 3 years ago

“Really high quality paper and packaged thoughtfully to protect the product.”

Helpful Report

Posted 3 years ago

Thank you for your lovely review and feedback John! Best wishes, Papier CS Team

Posted 3 years ago

“The Daily Planner combines all of my to do lists into one organized space. My only issue is that I wish the days could be condensed to half pages in order to fit more weeks into the planner. The cover, binding, and paper are all excellent quality. Personalization was done perfectly.”

Helpful Report

Posted 3 years ago

Thank you so much for your review and for this helpful feedback! Best wishes, Papier CS Team

Posted 3 years ago

Papier is rated 4.6 based on 17,441 reviews