Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.58

4.6 Rating 17,470 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I looooooove their products! they never disappoint! their customer service is amazing and their variety is stunning! you can personalise to give yourself reminders or just have a cute thing that has your name! The paper quality is also very good and overall quality is amazing!”

Helpful Report

Posted 3 years ago

This is so great to hear, thanks Rawan! I'll certainly pass on your feedback to the team. :) Best wishes, Papier CS Team

Posted 3 years ago

“Nicole from customer service promptly sorted out my enquiry and I can’t fault her at all. 10/10 service”

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Posted 3 years ago

Thank you for your kind review Fiona - so great to hear Nicole could help! Best wishes, Papier CS Team

Posted 3 years ago

“Was excitedly anticipating the arrival of my planner. Unfortunately what got delivered was a label and a form letter from the USPS saying that the package was damaged and missing and I could file a claim. Ugh! I filed the claim. Didn't know if Papier would help me out given that the post office lost my planner. Worth a try, I thought. The experience couldn't have been better! The customer rep, Melissa was friendly, empathetic and helped me get an expedited replacement. Just such a pleasant and satisfactory recovery all the way around. I'm a huge fan of the product, but the customer service is definitely the cherry on top. Thank you!”

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Posted 3 years ago

This is so great to hear, thanks so much! I'll certainly pass on your feedback to Melissa and I'm so happy we could help sort this out. :) Best wishes, Papier CS Team

Posted 3 years ago

“I am delighted with our wedding stationery from Papier. The quality of the product is superb and the customer service is faultless. Thank you.”

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Posted 3 years ago

So happy to hear this, Lucy! Thanks so much for the kind review. :) Best wishes, Papier CS Team

Posted 3 years ago

“I really want to say I am very impressed with not just the products ( I’ve been enjoying their fancy pencil) for the last few weeks. But also their customer service. After realizing my package was lost, I contacted them without any hope but they were very prompt and helpful and facilitated a new order for me. Both Melissa and Ellie have been excellent at assisting resolve my issue”

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Posted 3 years ago

What a lovely review - thanks so much for the kind words Gabby! I'll definitely pass your feedback on to Melissa and Ellie :) Best wishes, The Papier CS Team

Posted 3 years ago

“There was an issue with my order and they sorted it out no problem! Problem was solved in an instant. Excellent customer service”

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Posted 3 years ago

Thank you so much for this kind review - so glad we could help sort this! :) Best wishes, The Papier CS Team

Posted 3 years ago

“Great product and excellent customer service when dealing an issue.”

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Posted 3 years ago

Thanks so much for the kind words - we are so happy to help! Best wishes, Papier CS Team

Posted 3 years ago

“Laura responded after I had a chat with Papier Bot. She apologized for the problems and resolved the issue. She was very polite and I appreciate her professionalism.”

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Posted 3 years ago

Thank you so much for leaving this review - so happy that Laura could help and will definitely be passing this message along to her! :) Best wishes, Papier CS Team

Posted 3 years ago

“LOVE my new notebook!! It's so cute and the packaging was amazing!! So excited for it. I 1000% recommend it to anyone. Makes a great gift also because you can customize it!”

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Posted 3 years ago

This is great to hear, thanks so much for such a lovely review! Best wishes, Papier CS Team

Posted 3 years ago

“Nicole in customer service helped me with a refund due to delivery issues (on my end not theirs). She was so responsive, kind, and helpful I went ahead and ordered again with different shipping because of her. So wonderful!”

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Posted 3 years ago

This is so great to hear, thanks Catie! I'll certainly pass on your feedback to Nicole. :) Best wishes, Papier CS Team

Posted 3 years ago

“I've been using their planners for two years now and they are outstanding! I used the academic diary for my second year at university and it had so many useful pages in it, not to mention the durable and quality nature of the book itself. I'm going for a traditional mid year diary this year as I'm on a placement year and I can't wait - the foiled designs are stunning! Speaking of, the lovely people at papier were nice enough to give me a discount when the foil machine broke and they couldn't fulfill my initial order. I explained that I couldn't use it because of my existibg student discount a d they were nice enough to add the discount credit straight to my account! Big shout out to Danielle at customer service for doing this for me! It may not seem like a big deal, but for a student every little helps :)”

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Posted 3 years ago

This is great to hear, thanks so much Hannah! I'll certainly pass on your feedback to Danielle and am so glad that we were able to help. :) Best wishes, Papier CS Team

Posted 3 years ago

“My package was delivered as it was raining outside, and by the time I got home from work and opened it up, the planner I ordered got wet. I reached out to Papier to see if I could receive a replacement, and they were so helpful. They immediately sent me a new planner, and were so helpful and understanding!”

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Posted 3 years ago

This is so great to hear, thanks so much! Best wishes, Papier CS Team

Posted 3 years ago

“Danielle who works at Papier has set the standard for customer service! She was attentive, extremely responsive and always responded right away. She is fantastic, if I ever encounter any issues with my orders I really would like to somehow work with her again! Thank you so much!”

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Posted 3 years ago

Thank you so much for your kind review Krystal - great to hear Danielle could help, I will certainly pass this feedback along! Best wishes, Papier CS Team

Posted 3 years ago

“I have placed several orders of items for my upcoming wedding. Our invitations were beautiful and it was easy to add on all the matching extras such as information cards and RSVP cards. Alongside this, everything was incredibly reasonably priced. I then began creating our Order of Service and had some difficulty fitting things as I wanted them. I used the live chat to speak to someone who immediately responded, listened to exactly what I was saying and came up with a perfect solution for me, they couldn't have been more helpful! When it came to ordering the Order of Service booklets, I ordered and then realised an hour later that I had missed something off. I sent a WhatsApp message at 10 o clock at night expecting a response within a few working days but got an immediate response and resolution. As they had not yet gone to print, my order was cancelled and the full amount immediately refunded as credit on my account. I thought this was fantastic customer service. Following this, once I had ordered and received them correctly I was slightly unhappy with the print as it was not very easy to read. I thought this may be just due to the colour/font/size I had chosen so accepted that I would need to remake them and order more but first decider to email for advice. I received a next day response advising me that infact the print wasn't up to standard so they would be refunding the full amount as credit to my account once again, as well as advising that choosing a darker colour would also improve the look. I have been so please with the speed and quality of the customer service I have received, as well as the products and speed of their delivery. Will be highly recommending to others and definitely using Papier again.”

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Posted 3 years ago

Thank you so much, Holly - this is such wonderful feedback! We are so happy to have helped and so glad that you love your products received. :) Best wishes, The Papier CS Team

Posted 3 years ago

“I am so impressed with the customer service I received from Papier! I had just made a purchase for a weekday planner and I noticed there was an error in the customization after I had submitted the order. I immediately emailed customer service and got a response very quickly. They were so kind and helpful. I received emails that included thorough directions and my issue was able to be resolved within less than 24 hours. I can really tell that Papier wants their customers to be taken care of and happy with their purchases. I am excited to continue buying what I need from Papier!”

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Posted 3 years ago

Thank you so much, Madison - so glad to hear that your issue was resolved so quickly. :) Best wishes, Papier CS Team

Posted 3 years ago

“Excellent customer service! So easy, no hassle. Amazing. Thank you Steph! I will be shopping here much more in the future.”

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Posted 3 years ago

This is great to hear, thanks Natalya! I'll certainly pass on your feedback to Steph. :) Best wishes, Papier CS Team

Posted 3 years ago

“I didn't know there was still a company out there that believed in doing whatever it takes to please a customer. I spoke with Ellie through email and she always replied promptly. Papier will now be my GO TO for everything I need. YOU GUYS ARE AMAZING!”

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Posted 3 years ago

Thank you so much for your kind review, Amy! So glad that Ellie could help! :)

Posted 3 years ago

“I'm really bummed to find out that Papier only carries undated planners now! I used to get my planner here each year and really liked the 12-month planners that were offered, now I'll likely be headed somewhere else :(”

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Posted 3 years ago

Hi there,  Thank you for your review - I’m so sorry for the confusion caused! Our Calendar Year planners are currently out of stock as we prepare for the release of Mid-Year format planners.  Our Mid-Year planners are also a 12-month design that cover July 2023 to July 2024. These will be released very, very soon and you can sign-up to be notified as soon as they are available on our website, by copying and pasting the link below into your browser: https://www.papier.com/stationery/mid-year-diaries/ Please do let us know via support@papier.com if there is anything further we can assist you with! Best wishes and apologies again for the confusion caused, Papier CS Team

Posted 3 years ago

“I mistakenly ordered the wrong diary, and the customer care representative Josh was very helpful, in organising a return and refund for me. I’m very delighted by the outcome and will continue to purchase from papier.”

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Posted 3 years ago

Thanks for this lovely review Shenny - I'll certainly pass on your feedback to Josh! :)

Posted 3 years ago

“The product is lovely and exactly what I wanted. The notecards arrived on time. However, I planned to give this as a gift and the packaging of the item prevents me from doing so. I'd like a box to store the beautiful notecards and envelopes. I am giving this to a pre-teen and I fear it will be impossible to keep the notecards in any semblance of order in the manner in which they were shipped and packaged. If this is a money saving (or earth saving) on the part of the company, perhaps ask if I want to the pay extra for a box or carbon offset.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to write your review. I am so glad that you love your notecards received, and apologize for the disappointment caused by our packaging. If you are still in need of a gift box (or would like one for a future order!) we do offer gift boxes for our book products and notecards sets, I’ll link those here for you: https://www.papier.com/notecard-gift-box-16 If you need any further assistance with this issue, please do not hesitate to connect with us at support@papier.com.

Posted 3 years ago

Papier is rated 4.6 based on 17,470 reviews