Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service! So easy, no hassle. Amazing. Thank you Steph! I will be shopping here much more in the future.”

Helpful Report

Posted 3 years ago

This is great to hear, thanks Natalya! I'll certainly pass on your feedback to Steph. :) Best wishes, Papier CS Team

Posted 3 years ago

“I didn't know there was still a company out there that believed in doing whatever it takes to please a customer. I spoke with Ellie through email and she always replied promptly. Papier will now be my GO TO for everything I need. YOU GUYS ARE AMAZING!”

Helpful Report

Posted 3 years ago

Thank you so much for your kind review, Amy! So glad that Ellie could help! :)

Posted 3 years ago

“I'm really bummed to find out that Papier only carries undated planners now! I used to get my planner here each year and really liked the 12-month planners that were offered, now I'll likely be headed somewhere else :(”

Helpful Report

Posted 3 years ago

Hi there,  Thank you for your review - I’m so sorry for the confusion caused! Our Calendar Year planners are currently out of stock as we prepare for the release of Mid-Year format planners.  Our Mid-Year planners are also a 12-month design that cover July 2023 to July 2024. These will be released very, very soon and you can sign-up to be notified as soon as they are available on our website, by copying and pasting the link below into your browser: https://www.papier.com/stationery/mid-year-diaries/ Please do let us know via support@papier.com if there is anything further we can assist you with! Best wishes and apologies again for the confusion caused, Papier CS Team

Posted 3 years ago

“I mistakenly ordered the wrong diary, and the customer care representative Josh was very helpful, in organising a return and refund for me. I’m very delighted by the outcome and will continue to purchase from papier.”

Helpful Report

Posted 3 years ago

Thanks for this lovely review Shenny - I'll certainly pass on your feedback to Josh! :)

Posted 3 years ago

“The product is lovely and exactly what I wanted. The notecards arrived on time. However, I planned to give this as a gift and the packaging of the item prevents me from doing so. I'd like a box to store the beautiful notecards and envelopes. I am giving this to a pre-teen and I fear it will be impossible to keep the notecards in any semblance of order in the manner in which they were shipped and packaged. If this is a money saving (or earth saving) on the part of the company, perhaps ask if I want to the pay extra for a box or carbon offset.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to write your review. I am so glad that you love your notecards received, and apologize for the disappointment caused by our packaging. If you are still in need of a gift box (or would like one for a future order!) we do offer gift boxes for our book products and notecards sets, I’ll link those here for you: https://www.papier.com/notecard-gift-box-16 If you need any further assistance with this issue, please do not hesitate to connect with us at support@papier.com.

Posted 3 years ago

“This company is amazing! I accidentally purchased a wrong personalized item and they handled everything so well and I couldn’t be happier!”

Helpful Report

Posted 3 years ago

Thanks for this lovely review! :) Best wishes, Papier CS Team

Posted 3 years ago

“Absolutely outstanding company, products are absolutely gorgeous and beautifully presented. Best wedding stationers we have found and the customer support team have been incredible at responding to queries promptly. Thank you so much for your great product and friendly service!”

Helpful Report

Posted 3 years ago

What a lovely review - thanks so much Joseph! I'll definitely pass your feedback on to the Customer Support Team :) Best wishes, Papier CS Team

Posted 3 years ago

“I was really confused about my order so I emailed their customer service email (really late at night) and got a response the next morning before 8am… Nicole was so lovely and assured me that I placed my order correctly…”

Helpful Report

Posted 3 years ago

Thank you for your kind review Elizabeth - great to hear Nicole could help! Best wishes, Papier CS Team

Posted 3 years ago

“My order went missing in the Royal Mail. Papier was very efficient, responsive, kind & courteous. Couldn’t be better. Steph is a first rate customer service agent & a credit to their organisation.”

Helpful Report

Posted 3 years ago

Thanks for this lovely review John - I'll certainly pass on your feedback to Steph! :) Best wishes, Papier CS Team

Posted 3 years ago

“Ellen at customer service was so kind, attentive and helpful. She made my slightly stressful situation so easy and anticipated my needs to the point where everything was solved in one email. Give her a pay rise! Or at least a coffee”

Helpful Report

Posted 3 years ago

What a lovely review - thanks so much Charnee! I'll definitely pass your feedback on to Ellen :) Best wishes, Papier CS Team

Posted 3 years ago

“I’ve received the wrong item 3 times now. After the first time they apologized and said they would send me the correct product. It was wrong again and I emailed costumer service and asked for a refund. They ignored my request for a refund and asked to send me the correct item again. I thought, okay maybe 3rd times the charm so gave them another chance. Wrong item for the 3rd time. Emailed them AGAIN and asked for a refund. So disappointed with their customer service. They won’t give me a refund, and are “launching an investigation with their printers”. 0/10 DO NOT RECOMMEND this company or any of their products. They had many chances to make it right and they haven’t. Beyond frustrated.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to write your review. I am sincerely sorry for the disappointment caused here, we always want all of our customers to be happy with their orders and it is greatly disappointing to hear if there has been an issue which has prevented this. This is of course not in line with our usual standards and we take this matter very seriously which is why we require launching an investigation into this issue with our printers. Please send over some images/videos to us showing the incorrect items to support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 3 years ago

“I had an issue with my order not arriving (got lost in the mail), and I contacted Papier customer services and was really impressed at how quickly I got a reply and promptly and efficiently they resolved my query without any hesitation. Papier products are of a superior quality and their customer service is also excellent! Thank you!”

Helpful Report

Posted 3 years ago

This is great to hear, thank you! :) Best wishes, Papier CS Team

Posted 3 years ago

“I love it”

Helpful Report

Posted 3 years ago

That's great to hear! Best wishes, Papier CS Team

Posted 3 years ago

“Really efficient delivery - sooner than expected and lovely products”

Helpful Report

Posted 3 years ago

This is great to hear, thanks! Best wishes, Papier CS Team

Posted 3 years ago

“I ordered a planner, and they sent me their wellness journal instead.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to write your review. I'm so sorry to hear that the incorrect item was sent to you! Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 3 years ago

“I had an issue with my package and their customer service was outstanding. Also the quality of product was wonderful as well.”

Helpful Report

Posted 3 years ago

This is great to hear, thanks so much! Best wishes, Papier CS Team

Posted 3 years ago

“I received a beautiful planner but unfortunately during the ordering process my page may have timed out and due to that reset my customization back to the factory text. Due to this my planner did not have my name or the quote I originally added upon arrival. I sent an email in hoes for some sort of resolution and Nicole was swift and so very kind! She was able to issue me a full refund so that I could place another order with the correct customization. Such great customer service and I couldn’t have asked for a better experience!”

Helpful Report

Posted 3 years ago

Thank you for your kind review - great to hear Nicole could help! Best wishes, Papier CS Team

Posted 3 years ago

“The very very very best customer service, even when it was my mistake, Ellen still went ABOVE AND BEYOND twice😳👏👏👏👍 and I ended up with a Beautiful journal with a personal inscription on it💜I am sooooo very pleased with this company, I actually put my experience on my Facebook Page👍 CUSTOMER SERVICE like it use to be😊 And the products BEAUTIFUL 💜💜💜”

Helpful Report

Posted 3 years ago

What a lovely review - thank you so much Rebekah! I'll definitely pass your feedback on to Ellen :) Best wishes, Papier CS Team

Posted 3 years ago

“I had such high expectations, but I'm never ordering from this company again. I ordered a 2023 personalized planner at the end of November. When it arrived the print was off centered and there were marks on it from the printer. I contacted the company and they said I could get 15% of the price returned or they could send me a new one. Since getting 15% back felt like a joke considering the price, I opted for a new one. I was told it might not be on time for xmas, which I was ok with since the calendar was for me. I figured I'd still get it before the new year started. It arrived , and it had the exact same issue as the previous one, but the off center was even worse, and the marks where in the exact same place. So I contacted them again, and said that they should check with the printers since I had the exact same issue prior. So they sent me a new one, which finally came out fine. BUT it was not a calendar, it was a financial planner. At this point I just gave up, it was mid January and I just wanted my damn planner. I ended up getting a planner elsewhere, and wasted $30+ on something I never got to use.”

Helpful Report

Posted 3 years ago

I am sincerely sorry for the disappointment caused here, we always want all of our customers to be happy with their orders and it is greatly disappointing to hear if there has been an issue which has prevented this. Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 3 years ago

“My order arrived damaged due to rain damage and Papier had a new calendar shipped out to me the next day!”

Helpful Report

Posted 3 years ago

This is great to hear that we could help, thank you! Best wishes, Papier CS Team

Posted 3 years ago

Papier is rated 4.6 based on 17,455 reviews