Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,429 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,429 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely timely and excellent customer service. I corresponded with Jenny and Ellie and am very happy that the gift I got my husband will be here for Christmas Day! Thanks again, Papier”

Helpful Report

Posted 3 years ago

Thank you so much for your kind review Nora - great to hear that Ellie and Jenny could help! Best wishes, Papier CS Team

Posted 3 years ago

“Super low quality, given the price. I paid $20 for a mini planner, when honestly I could get the same quality for $6 at Daiso. The binding is uneven and dented; there were glue streaks on the front and back; and the pages were stuck together. Don't recommend this brand. Might as well splurge for the mokeskin next year.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, I am sorry to hear this! I will be sure to pass on your thoughts to our product team. In the meantime, please do contact us at support@papier.com so that we can arrange a solution for you! Best wishes, Papier CS Team

Posted 3 years ago

“Two fantastic photo books ordered and delivered very promptly this week. My first order with Papier - it won’t be the last!”

Helpful Report

Posted 3 years ago

This is great to hear, thanks so much! We look forward to seeing you again! :) Best wishes, Papier CS Team

Posted 3 years ago

“I thought a that I was ordering the notepad with foil, alas the non-foil one arrived. Whilst it's likely this was my error, I'm not entirely sure as the order communication isn't the clearest. I was so excited for my personalised notepad, but now am very meh about it.”

Helpful Report

Posted 3 years ago

I'm so sorry to hear that you ordered the incorrect item! Please do contact us at support@papier.com and we would be happy to arrange a solution for you! Best wishes, Papier CS Team

Posted 3 years ago

“I ordered a photo book as a Christmas present for my in-laws with photos from our recent wedding. I spent over $150AUD including shipping, and the book arrived completely destroyed. The pages had come away from the cover entirely and there was already gross finger prints on some of the pages! Honestly even without the damage the quality is just not there for the price. I’m so disappointed and now there’s no way I’ll be able to get a replacement in time for Christmas. Choose another online store if you’re looking for a photo book, it’s not worth the disappointment to order from Papier.”

Helpful Report

Posted 3 years ago

I'm so sorry to hear that your order arrived in this condition, this is of course not in line with our usual standards. Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 3 years ago

“I received my order today and I was so pleased with it. You have done a fantastic job. I cannot thank you enough for the editing. It is absolutely brilliant. I have been very pleased with my previous purchases and will recommend you to others in future.”

Helpful Report

Posted 3 years ago

Thank you so much for this lovely review!! Best wishes, Papier CS Team

Posted 3 years ago

“I was so excited to receive my planner. It was packaged beautifully, personalized correctly, and aesthetically really good. However, function is where I knock a couple of stars off. I provide something that lays flat, and this doesn’t. There is also color bleed with pen, which I don’t like seeing with my planners.”

Helpful Report

Posted 3 years ago

Thank you for your review of your planner Christina! I will be sure to pass on your feedback to our products team regarding lay flat option and paper suggestion. Best wishes, Papier CS Team

Posted 3 years ago

“The planner came quickly and I liked that I could personalise it but the poor quality of the paper is really disappointing. It’s so thin like tracing paper you can see all the text from the other side of the page :( because of this I wouldn’t recommend”

Helpful Report

Posted 3 years ago

Thank you for your review Kerry! I am so sorry to hear you are disappointed with the quality of the paper used for our books, I will be sure to pass on this feedback to our product team. Best wishes, Papier CS Team

Posted 3 years ago

“I made a mistake with my order and I received a reply from Steph at customer service within half an hour of my email. She gave me amazing support and helped me to resolve the issue very quickly with no hesitance or trouble. The customer service is outstanding and so quick and easy. I 100% recommend the products aswell the diaries I have purchased are of excellent quality and always perfectly personalised making them a great gift. I use my academic diary every day and will not hesitate to repurchase another for next year.”

Helpful Report

Posted 3 years ago

What a lovely review - thanks so much! I'll be sure to pass your feedback to Steph :)

Posted 3 years ago

“Designed a journal, redirected to Paypal to pay. Paid (twice). Site crashed. No journal, design was deleted.”

Helpful Report

Posted 3 years ago

Thanks for your review - I'm so sorry for the issues you have experienced here! Please do contact us at support@papier.com so that we can look into this for you and arrange a solution! Best wishes, Papier CS Team

Posted 3 years ago

“Incredible products, love the layout, have never had more compliments on my 2022 dairy. Also the best customer service! Shout out to Josh and the team.”

Helpful Report

Posted 3 years ago

Thank you for your lovely review Anna! - great to hear Josh could help, I'll be sure to pass on your feedback! Best Wishes, Papier CS Team

Posted 3 years ago

“I bought a pocket full of thoughts sticky notes and a planner. The planner is fine. I wish each month calendar would be right before it's respective weekly spread. This layout isn't as functional. It's pretty though and feels good quality, but Ill probably go back to moleskin after this one is all filled up. The sticky notes are terrible. They don't stick very well but the pouch is cute.”

Helpful Report

Posted 3 years ago

Thanks for your review Jay - I'll definitely pass your feedback forward regarding the planner layout! I'm so sorry to hear that the sticky notes don't seem to be working - please feel free to contact us at support@papier.com with your order number & a photo/video demonstrating the issue so that we can look into this. Best wishes, Papier CS Team

Posted 3 years ago

“I love the design of these planners; the illustrations are so classic and elegant. My only trouble has been the layout because they are organized by category (monthly calendar, monthly goals, then each week) and I believe I could get so much more use out of them if they were organized by month, such as having a January monthly calendar, goals, and weekly layout, then repeat for February etc. Otherwise, I tend to just still to weekly planning pages for ease of use because it's difficult to keep flipping around.”

Helpful Report

Posted 3 years ago

Thanks for your review Lisa, I'm so glad to hear you love the designs! I'm sorry to hear that the layout doesn't work so well for you, however - I'll definitely feed this back to our Product team. Best wishes, Papier CS Team

Posted 3 years ago

“This is my first time shopping at Papier and I am absolutely blown away by the excellence being delivered. I'm a doll collector and at this point I have around 20 dolls but Henry, this lil' man has a special place in my heart. He'll be 1 in less than a month (he came home on 6 Dec 2021) so I wanted something special to mark this occasion. Long story short I discovered Papier, found the photo book, uploaded (the 30 of around 700) photos and boom, Papier presented me with the perfect photo book. The book arrived safely and itself is of exceptional quality. Inside pages are fantastic as well, I can't describe in words how perfectly it houses the photos so please see the pics - also in the pics is Henry himself. Thank you Papier, I can't be more happy with this book 💙”

Papier 5 star review on 19th November 2022

Helpful Report

Posted 3 years ago

Thanks for your kind review Caroline - so glad you're pleased with your photobook! Best wishes, Papier CS Team

Posted 3 years ago

“OK. But for the price I'd expect more. I like the layout of the diary, but my biro was running through to the next page. The finish of the cover is not high, quiet plastic, again I'd expect more for the money and I expect it won't look good for the whole year.”

Helpful Report

Posted 3 years ago

Thank you for your review - that's great to hear you love the layout of your diary but I am sorry to hear about the disappointment with the quality! Please feel free to get in touch with us at support@papier.com with photos of your order so that we can arrange a suitable solution for you. Best wishes, Papier CS Team

Posted 3 years ago

“I love Papier notebooks and will continue to buy them, but I HATE the Classic Rollerball Pen. I purchased it because it was adorable but it stopped working two days after I purchased it. It also skipped when I wrote (the ink didn't always come out well). I thought it was a dud and purchased refills. They also skip terribly. The only way it writes well is if the pen is held EXACTLY upright - no angle at all. Which is very awkward and not at all a normal way to hold a pen. Unfortunate as its a pretty pen.”

Helpful Report

Posted 3 years ago

I'm so sorry to hear about the trouble with your pen! Please do get in touch with us at support@papier.com so that we can arrange a solution for you. Best wishes, Papier CS Team

Posted 3 years ago

“I made a photo book and was really excited to open it on arrival, only to be really disappointed. The quality of the pages and the photos was really quite poor. The colors looked dull and washed out. Not sure if it was because of the paper? Or the colors. I don't think it's the photos because they were high res. If they weren't high enough quality, I would have expected the photo book software to tell me. The paper is not what I was expecting at all. I used to do iPhoto books and the pages were kind of glossy and the photos were sharp and the colors bright. I'm sad to say that this photo book I made as a gift for my husband looks pretty lame. It definitely does not meet my expectations. Bummed because I was thinking I'd make a bunch more photo books on Papier as Christmas gifts since I'd figured out the photo book system.”

Helpful Report

Posted 3 years ago

Thank you for your review - I'm so sorry to hear about the disappointment with your photobook! Please note that we do use a warm-white Mohawk paper with an eggshell finish, rather than a brilliant white gloss paper. Do feel free to contact us at support@papier.com with photos of your order so that we can arrange a suitable solution for you! Best wishes, Papier CS Team

Posted 3 years ago

“I ordered the 2023 planner in the style wonder and the shipping was great. However, the paper is thin and all my pens bleed through making it hard to read any page. I ordered a new planner through another company—bummed that this was customized and didn’t work out. Will not recommend this planner due to the paper quality.”

Helpful Report

Posted 3 years ago

Thanks for your review Taylor - I'm so sorry to hear about the disappointment with your planner! Please do get in touch with us at support@papier.com so that we can arrange a solution for you. Best wishes, Papier CS Team

Posted 3 years ago

“I used Papier for my wedding invitations, guest book and thank you cards. The styles they offered were great -- none of the tacky things you see on many sites -- the quality of the paper was great. However, I hit multiple hiccups in the ordering and delivery process. (1) The sample/proof arrived really beat up, (2) Making and changing edits on the website was a little glitchy, (3) I tried to use a coupon, the system wouldn't accept it and the company wouldn't honor it the following day, (4) the invitations arrived with only 100 of the 150 I purchased! Throughout the process, the customer service staff was helpful and responded relatively quickly. They're a great stationary company but need some work to become a quality fulfillment company.”

Helpful Report

Posted 3 years ago

Thanks so much for your review! It's great to hear that you were pleased with the quality of your items, but I am so sorry to hear about the issues you ran into along the way. I will certainly pass your feedback forwards. Please do get in touch with us at support@papier.com to resolve the quantity issue with your invitations if you haven't already! Best wishes, Papier CS Team

Posted 3 years ago

“The customer service at Papier is excellent! After ordering some personalised Thankyou cards for delivery to Australia, I was concerned when they hadn’t arrived on the day quoted. My enquiry was dealt with promptly by Ellie and was sorted for me with a very generous outcome. My cards are beautiful quality and I highly recommend Ellie’s customer service.”

Papier 5 star review on 3rd November 2022

Helpful Report

Posted 3 years ago

Thank you for such a wonderful review Carol - so glad to hear that Ellie could help & you're pleased with your cards! Best wishes, Papier CS Team

Posted 3 years ago

Papier is rated 4.6 based on 17,429 reviews