Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,442 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,442 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The planner came quickly and I liked that I could personalise it but the poor quality of the paper is really disappointing. It’s so thin like tracing paper you can see all the text from the other side of the page :( because of this I wouldn’t recommend”

Helpful Report

Posted 3 years ago

Thank you for your review Kerry! I am so sorry to hear you are disappointed with the quality of the paper used for our books, I will be sure to pass on this feedback to our product team. Best wishes, Papier CS Team

Posted 3 years ago

“I made a mistake with my order and I received a reply from Steph at customer service within half an hour of my email. She gave me amazing support and helped me to resolve the issue very quickly with no hesitance or trouble. The customer service is outstanding and so quick and easy. I 100% recommend the products aswell the diaries I have purchased are of excellent quality and always perfectly personalised making them a great gift. I use my academic diary every day and will not hesitate to repurchase another for next year.”

Helpful Report

Posted 3 years ago

What a lovely review - thanks so much! I'll be sure to pass your feedback to Steph :)

Posted 3 years ago

“Designed a journal, redirected to Paypal to pay. Paid (twice). Site crashed. No journal, design was deleted.”

Helpful Report

Posted 3 years ago

Thanks for your review - I'm so sorry for the issues you have experienced here! Please do contact us at support@papier.com so that we can look into this for you and arrange a solution! Best wishes, Papier CS Team

Posted 3 years ago

“Incredible products, love the layout, have never had more compliments on my 2022 dairy. Also the best customer service! Shout out to Josh and the team.”

Helpful Report

Posted 3 years ago

Thank you for your lovely review Anna! - great to hear Josh could help, I'll be sure to pass on your feedback! Best Wishes, Papier CS Team

Posted 3 years ago

“I bought a pocket full of thoughts sticky notes and a planner. The planner is fine. I wish each month calendar would be right before it's respective weekly spread. This layout isn't as functional. It's pretty though and feels good quality, but Ill probably go back to moleskin after this one is all filled up. The sticky notes are terrible. They don't stick very well but the pouch is cute.”

Helpful Report

Posted 3 years ago

Thanks for your review Jay - I'll definitely pass your feedback forward regarding the planner layout! I'm so sorry to hear that the sticky notes don't seem to be working - please feel free to contact us at support@papier.com with your order number & a photo/video demonstrating the issue so that we can look into this. Best wishes, Papier CS Team

Posted 3 years ago

“I love the design of these planners; the illustrations are so classic and elegant. My only trouble has been the layout because they are organized by category (monthly calendar, monthly goals, then each week) and I believe I could get so much more use out of them if they were organized by month, such as having a January monthly calendar, goals, and weekly layout, then repeat for February etc. Otherwise, I tend to just still to weekly planning pages for ease of use because it's difficult to keep flipping around.”

Helpful Report

Posted 3 years ago

Thanks for your review Lisa, I'm so glad to hear you love the designs! I'm sorry to hear that the layout doesn't work so well for you, however - I'll definitely feed this back to our Product team. Best wishes, Papier CS Team

Posted 3 years ago

“This is my first time shopping at Papier and I am absolutely blown away by the excellence being delivered. I'm a doll collector and at this point I have around 20 dolls but Henry, this lil' man has a special place in my heart. He'll be 1 in less than a month (he came home on 6 Dec 2021) so I wanted something special to mark this occasion. Long story short I discovered Papier, found the photo book, uploaded (the 30 of around 700) photos and boom, Papier presented me with the perfect photo book. The book arrived safely and itself is of exceptional quality. Inside pages are fantastic as well, I can't describe in words how perfectly it houses the photos so please see the pics - also in the pics is Henry himself. Thank you Papier, I can't be more happy with this book 💙”

Papier 5 star review on 19th November 2022

Helpful Report

Posted 3 years ago

Thanks for your kind review Caroline - so glad you're pleased with your photobook! Best wishes, Papier CS Team

Posted 3 years ago

“OK. But for the price I'd expect more. I like the layout of the diary, but my biro was running through to the next page. The finish of the cover is not high, quiet plastic, again I'd expect more for the money and I expect it won't look good for the whole year.”

Helpful Report

Posted 3 years ago

Thank you for your review - that's great to hear you love the layout of your diary but I am sorry to hear about the disappointment with the quality! Please feel free to get in touch with us at support@papier.com with photos of your order so that we can arrange a suitable solution for you. Best wishes, Papier CS Team

Posted 3 years ago

“I love Papier notebooks and will continue to buy them, but I HATE the Classic Rollerball Pen. I purchased it because it was adorable but it stopped working two days after I purchased it. It also skipped when I wrote (the ink didn't always come out well). I thought it was a dud and purchased refills. They also skip terribly. The only way it writes well is if the pen is held EXACTLY upright - no angle at all. Which is very awkward and not at all a normal way to hold a pen. Unfortunate as its a pretty pen.”

Helpful Report

Posted 3 years ago

I'm so sorry to hear about the trouble with your pen! Please do get in touch with us at support@papier.com so that we can arrange a solution for you. Best wishes, Papier CS Team

Posted 3 years ago

“I made a photo book and was really excited to open it on arrival, only to be really disappointed. The quality of the pages and the photos was really quite poor. The colors looked dull and washed out. Not sure if it was because of the paper? Or the colors. I don't think it's the photos because they were high res. If they weren't high enough quality, I would have expected the photo book software to tell me. The paper is not what I was expecting at all. I used to do iPhoto books and the pages were kind of glossy and the photos were sharp and the colors bright. I'm sad to say that this photo book I made as a gift for my husband looks pretty lame. It definitely does not meet my expectations. Bummed because I was thinking I'd make a bunch more photo books on Papier as Christmas gifts since I'd figured out the photo book system.”

Helpful Report

Posted 3 years ago

Thank you for your review - I'm so sorry to hear about the disappointment with your photobook! Please note that we do use a warm-white Mohawk paper with an eggshell finish, rather than a brilliant white gloss paper. Do feel free to contact us at support@papier.com with photos of your order so that we can arrange a suitable solution for you! Best wishes, Papier CS Team

Posted 3 years ago

“I ordered the 2023 planner in the style wonder and the shipping was great. However, the paper is thin and all my pens bleed through making it hard to read any page. I ordered a new planner through another company—bummed that this was customized and didn’t work out. Will not recommend this planner due to the paper quality.”

Helpful Report

Posted 3 years ago

Thanks for your review Taylor - I'm so sorry to hear about the disappointment with your planner! Please do get in touch with us at support@papier.com so that we can arrange a solution for you. Best wishes, Papier CS Team

Posted 3 years ago

“I used Papier for my wedding invitations, guest book and thank you cards. The styles they offered were great -- none of the tacky things you see on many sites -- the quality of the paper was great. However, I hit multiple hiccups in the ordering and delivery process. (1) The sample/proof arrived really beat up, (2) Making and changing edits on the website was a little glitchy, (3) I tried to use a coupon, the system wouldn't accept it and the company wouldn't honor it the following day, (4) the invitations arrived with only 100 of the 150 I purchased! Throughout the process, the customer service staff was helpful and responded relatively quickly. They're a great stationary company but need some work to become a quality fulfillment company.”

Helpful Report

Posted 3 years ago

Thanks so much for your review! It's great to hear that you were pleased with the quality of your items, but I am so sorry to hear about the issues you ran into along the way. I will certainly pass your feedback forwards. Please do get in touch with us at support@papier.com to resolve the quantity issue with your invitations if you haven't already! Best wishes, Papier CS Team

Posted 3 years ago

“The customer service at Papier is excellent! After ordering some personalised Thankyou cards for delivery to Australia, I was concerned when they hadn’t arrived on the day quoted. My enquiry was dealt with promptly by Ellie and was sorted for me with a very generous outcome. My cards are beautiful quality and I highly recommend Ellie’s customer service.”

Papier 5 star review on 3rd November 2022

Helpful Report

Posted 3 years ago

Thank you for such a wonderful review Carol - so glad to hear that Ellie could help & you're pleased with your cards! Best wishes, Papier CS Team

Posted 3 years ago

“Really disappointed with the Scorpio notebook. It was £28 and looks far cheaper. Looks like something you’d get for less than £10. I don’t usually write a review unless good but this was so overpriced for the quality of what arrived. Very disappointed as it’s a gift for someone.”

Helpful Report

Posted 3 years ago

Thanks for your review Amy - I'm so sorry to hear about the disappointment with your order! Please could you get in touch with us at support@papier.com with photos of the item you have received, so that we can arrange a solution for you? Best wishes, Papier CS Team

Posted 3 years ago

“Placed an order for stationery. Cards came in with faded ink, peeling and bent corners, thin font, uneven borders, off-center cut, and the navy ink from the backs of the cards rubbed off onto the white front of the card right underneath it, so each card looks dirty. These cards were purchased for professionals but these are very unprofessional and will not be used. I have contacted customer service four times and their best offer is replacing the cards with blank cards, since they are obviously having issues with their ink, or offering a 25% refund, even though 100% of the cards were negatively affected. What a mess! I highly recommend shopping anywhere else.”

Helpful Report

Posted 3 years ago

Thank you for your review Anna - I am so sorry to see the issues with your order! This is very disappointing indeed and not at all in line with our usual standards. I can see that this has been flagged with our printers, and a return and full refund has since been arranged for you - please do get back in touch with us at support@papier.com if you need anything else at all. Best wishes, Papier CS Team

Posted 3 years ago

“Saw a potential problem with my delivery. Emailed at 9pm at night just so I didn’t forget to do it tomorrow and received a reply within minutes from Tia confirming delivery would be as expected. Very impressed with such prompt and helpful customer service.”

Helpful Report

Posted 3 years ago

Thanks for a lovely review Juliet - I'll certainly pass this on to Tia for you! Best wishes, Papier CS Team

Posted 3 years ago

“A bit shocked by THEIR grammar mistake on THEIR engagement card. It should be THEY’RE engaged”

Helpful Report

Posted 3 years ago

Oh no - thanks for flagging this to us! I've let our on-site team know so that we can get this amended. Best wishes, Papier CS Team

Posted 3 years ago

“I order an item for next day delivery on the 11th of October and got an email saying my item would be delivered by the 14th. It is now the 17th and I haven’t received anything. I cannot even track the item. I ordered this item early enough for me to gift it in time for the persons birthday and now it will arrive too late? This is unacceptable and a big shame as now I no longer have a card for the person.”

Helpful Report

Posted 3 years ago

Hi there - I'm so sorry to hear about the delay with your order! Please do get in touch with us at support@papier.com with your order number & we can of course look into this for you. Best wishes, Papier CS Team

Posted 3 years ago

“Papier is my go to for cards, today there was an issue with delivery of a product. After raising a concern I was emailed back promptly and everything was handled brilliantly by Ellie on customer services. Nice to see that Papier’s customer service matches their great product -will definitely use again”

Helpful Report

Posted 3 years ago

That's wonderful to hear - thanks so much for your review! Best wishes, Papier CS Team

Posted 3 years ago

“Got all my wedding stationery from Papier - the design are beautiful and easy to personalise, and arrived quickly every time. When I had an issue with my order Papier customer service were really quick to respond and resolve it - couldn't recommend more!”

Helpful Report

Posted 3 years ago

Papier is rated 4.6 based on 17,442 reviews