Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,442 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,442 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a 2022 diary/planner and fountain pen- both were brilliant quality, fast to arrive - a great purchase!”

Helpful Report

Posted 3 years ago

“When I received my personalised planners there were some faults with them due to the writing I had used and what was displayed on the screen. I contacted Papier and Ellen resolved my issue in less than 24 hours, she was very understanding and efficient. My account was credited (allowing me to replace my planners at no extra cost). It's great to know that the staff are caring and supportive when there is an issue with an order.”

Helpful Report

Posted 3 years ago

Thanks for your lovely review Dasha - I'm so glad to hear Ellen could help! Best wishes, Papier CS Team

Posted 3 years ago

“I made an order on a Saturday night but made a slight mistake. Was able to WhatsApp (although didn’t think I would hear back as it was a weekend) and someone got back to me within an hour and was able to cancel my order, apply a credit so I could re order! So pleased with this amazing service, even on a Saturday night!! Thank you!”

Helpful Report

Posted 3 years ago

Thanks so much for your kind review - I'm so glad we could help! Best wishes, Papier CS Team

Posted 3 years ago

“Pen clip is a stolen design from a small brand. Papier does not operate with ethics. Disgraceful”

Helpful Report

Posted 3 years ago

“We are a small stationery brand called Rama Publishing based in London. I met their head designer during a panel where she was supposed to mentor me. At the end of our 10 minutes together she asked me if she could keep our Daily Review Planner and our gold brass pen holder. I then never heard from her which is fine but then to my horror, they are selling an identical version. So identical that a lawyer said our case had merit. Avoid at all costs!”

Helpful Report

Posted 3 years ago

“Amazing customer service !! Student friendly af”

Helpful Report

Posted 3 years ago

“Steph was absolutely helpful. It was my error , however he made sure that I was happy. Papier is a dedicated company for customers’ happiness ❤️”

Helpful Report

Posted 3 years ago

What a lovely review - I'll certainly pass this on to Steph for you! Best wishes, Papier CS Team

Posted 3 years ago

“would not recommend this company at all, the book was botched with the photos all either upside down, distorted, stretched or squashed.”

Helpful Report

Posted 3 years ago

We're so sorry to hear your photo book arrived in this condition! Send over your order number and a photo of the issue to support@papier.com and we'll be happy to help. Papier Customer Service

Posted 3 years ago

“I bought a hardcover bullet journal from Papier at the beginning of the year and am using it for this academic year starting this past June. I have been using bullet journals as my yearly agendas for about 5 years now and have used multiple leuctturm notebooks and an Ottergami notebook previously (both of which were top tier quality). I will, for my purposes, I will not be using a Papier journal again next year. The pages are noticeably thinner/see through and the hardcover is not necessarily built to withstand the backpack of a university student -- the corners of mine have been showing wear and deteriorating since probably a month or 2 into consistent use. That said, I do plan to keep using this bullet journal throughout the rest of the year, as it does the job well enough (which is saying something coming from a picky bullet journaler). I will say, I still love this website! Customer service, shipping, packaging, selection -- all incredible. Everything is so cute, and the products are great for both gifts and maybe other types of personal notebooks. Simply for my specific purposes, there are better quality/worth journals that will not physically wear down on you within even a year of use. (So I based my rating specifically according to bullet journal use comparisons)”

Helpful Report

Posted 3 years ago

Thanks for your feedback Kayla, we really appreciate it! Papier Customer Service

Posted 3 years ago

“ADDITIONAL POSTAGE REQUIRED FOR SQUARE CARDS! This should be noted on their cards that won't go through the mail using normal stamps. We bought the square card set for our wedding thank yous and chose to upgrade to Papier to have good quality cards, which they are, but they cost $1.44 each to mail. This is not noted anywhere on the product page and it would be good information to have as everyone is trying to make their own budget decisions. For perspective, our $200 order of cards was already a lot, but worth it, and now we have $100 more to pay for postage.”

Helpful Report

Posted 3 years ago

Thank you for your review Anna - I do apologise for any trouble caused here! We do have this information included on-site: https://papier.zendesk.com/hc/en-us/articles/8957939415185-Do-square-envelopes-require-additional-postage- I will certainly pass your feedback forward on this, however! Thanks for being our customer. :) Best wishes, Papier CS Team

Posted 3 years ago

“I originally had an issue with my order and was connected to the live chat on the website for help. I was connected to ‘Sophia’ who dealt with my issue very quickly and was incredibly helpful ! Amazing customer service”

Helpful Report

Posted 3 years ago

So glad to hear that - I'll certainly pass on your lovely feedback to Sophia! Best wishes, Papier CS Team

Posted 3 years ago

“I know nothing about paper/books or whatever but it seems really high quality and the pages feel super soft while the cover feels super sturdy & with such a cute design!, AND it’s customisable??? So cute! The shipping was super quick and it arrived in perfect condition!, super happy with my order & would order again :)!”

Helpful Report

Posted 3 years ago

I'm so glad you're pleased Char-Lea - thanks for leaving such a kind review! Best wishes, Papier CS Team

Posted 3 years ago

“I have loved everything I have ever ordered from Papier - 3 personalised notebooks and two weekly planners so far. Everything has a high end look to it and works really well as presents!”

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Posted 3 years ago

“Absolutely incredible service! I made a mistake on my cards and they credited me back the full anoint immediately so I could reorder them. Ellie from customer service was so kind and helpful, she responded to me straight away and within 5 minutes the whole issue was solved. I am now a customer for life here!! Highly recommend. The cards are stunning too!”

Helpful Report

Posted 3 years ago

Thanks for your wonderful feedback Lauren - that's great to hear! Best wishes, Papier CS Team

Posted 3 years ago

“I love my academic planner! It is so helpful when keeping track of my busy schedule. The other thing I don't like is the number of deadline pages. It's only week 4 of my semester and I've already used 1.5 out of 3 pages. However, I still love it and get so many compliments!”

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Posted 3 years ago

Thanks for the lovely review Heather - I'll definitely pass that feedback forward about the deadline pages. :) Best wishes, Papier CS Team

Posted 3 years ago

“I bought a notebook and pen prior to joining, as I had never heard of the company before. I was so impressed with the customer service I received even before my product arrived that I joined up and became a member. I can only thank Ellie from customer service from being such an amazing help.”

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Posted 3 years ago

Thanks for the great review Jodie - so glad to hear! Best wishes, Papier CS Team

Posted 3 years ago

“The planners are so cute!! The only thing I don't love is that the paper is very thin so there is some ghosting happening when I write in it. I haven't had a pen actually bleed through the paper yet, so I can live with it. Also it got delivered a week early which was a great surprise”

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Posted 3 years ago

“this company is seriously amazing. I have been using them for years... this is the place I buy gifts for my family, friends and myself. the quality is just soo good and the designs are just unique. I'm back to be a student now.. so with my first discount I made a huge order!! I'm obsessed... I just hope they can make pocket notebooks not only diaries :)”

Helpful Report

Posted 3 years ago

Thanks for a fab review Lucia - I'll definitely pass forward that you'd like to see pocket-sized notebooks, too! Best wishes, Papier CS Team

Posted 3 years ago

“I ordered a customized planner that although I was notified has shipped, had never shipped via the carrier. Customer service was helpful in sending me a replacement, but then the replacement arrived with a huge dent in the middle of the hard cover (that can’t be fixed mind you because it’s a hard cover book). This happened with someone else below, too. When inquiring for a refund I was offered only 25% back of my paid amount for my customized planner. While the page layout of the academic planner is great and my main motivation to order it, the quality of product is much lower than I had anticipated.”

Helpful Report

Posted 3 years ago

Thank you for your review - I'm so sorry to hear about the trouble with your order! We'd be happy to offer a free replacement for the damaged planner, please do feel free to get back in touch with us at support@papier.com if you'd like to arrange this. Best wishes, Papier CS Team

Posted 3 years ago

“Purchased after 5* customer service through the online chat from Sophia. She was polite and incredibly helpful helping me design my notebook to look identical to my others as requested. She was dedicated to helping which resulted in my purchasing my 5th notebook from Papier. 100% recommend.”

Helpful Report

Posted 3 years ago

Thanks for your brilliant review Jessica - so glad to hear Sophia could help with your order & I'll certainly pass your feedback on to her. Best wishes, Papier CS Team

Posted 3 years ago

Papier is rated 4.6 based on 17,442 reviews