Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,442 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,442 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My rollerball pen was such a disappointment. It could barely write, couldn’t leave a smooth line, and seemed like it was out of ink even though it was brand new. The mid year planner is organized in a way that seems illogical to me, with the monthly calendar for all months at the front followed by the weekly calendars. All of my previous planners have been organized by month, with each month’s calendar followed by the weekly calendars for that month. The whole thing is so pretty, but not functional and overpriced. I spent a lot of money on two pens, a planner, a notebook, and two pen clips, and I am disappointed.”

Helpful Report

Posted 3 years ago

Hi there - thank you for your review! I'm so sorry to hear about the disappointment with your order. I can see that replacement pen refills have been sent out to you now, but I do apologise that the planner's layout doesn't work for you. I will certainly pass this feedback forward! Best wishes, Papier CS Team

Posted 3 years ago

“I ordered an item which was refunded as it was out of stock and they didn’t know when it was coming back in. I asked if they could let me know when the item was back in stock. Sure enough I got an email to let me know and a £3.50 credit for delivery. I ordered the item straight away. Amazing customer service!”

Helpful Report

Posted 3 years ago

Thanks for this great review Nicci! I'll certainly pass your feedback on to the rest of the team. Best wishes, Papier CS Team

Posted 3 years ago

“Great quality items, speedily delivered. We made wedding invites and thank you cards and they were both easy to create and saved lots of time and money.”

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Posted 3 years ago

“Received my academic planner today, the book itself is lovely and I really like the layouts and design. Delivery was quick. The only reason I have not given it 5 stars is because you can see through the pages, which I personally find distracting.”

Helpful Report

Posted 3 years ago

Thanks for your review Jo - I'm so glad to hear you're pleased with the layout & design! I do apologise for the disappointment with the paper however; please feel free to get in touch with us at support@papier.com with your order number & a photo demonstrating the issue so that we can arrange a suitable solution for you. Best wishes, Papier CS Team

Posted 3 years ago

“I was super excited to get my customized planner in the mail but I am disappointed now that there’s a huge dent right in the center top. That middle section was covered in packaging so i can’t image that’s when it was dented even though the sides are also messed up and dented. Papier should really reconsider their shipping packaging. Would not be purchasing another $36 planner from this company again. I expected more for the cost.”

Helpful Report

Posted 3 years ago

Thanks for your review! I’m so sorry to see that your order arrived with this condition. Of course, we'd be more than happy to offer compensation on your order or have a replacement shipped. Please do get in touch with us at support@papier.com with your order number so that we can arrange a solution for you. Best wishes, Papier CS Team

Posted 3 years ago

“I had ordered a planner two weeks before college classes had started, which was planned to arrive shortly after, just in time for classes. After my estimated arrival date, I checked the tracking and the date kept changing to a later date, every single day. At this point, I emailed support explaining how my package had failed to arrive. Eventually, they said they could send a replacement, however I was already two weeks into classes at this point. (and two weeks without planner I should have at this time.) They failed to offer expedited shipping, so I asked for a refund. I do not recommend this company. Apparently it happened often, and support didn't seem too concerned.”

Helpful Report

Posted 3 years ago

I'm so sorry to hearthat you didn't receive your order safely Madison - I can see that a replacement was offered with the fastest shipping we have available, but I do apologise that this timeframe didn't work for you. I can see a full refund was processed on the missing item instead - please do let us know if there were any issues with receiving this! Best wishes, Papier CS Team

Posted 3 years ago

“I ordered the academic year planner & i LOVE it. cant recommend enough. the paper is so nice & i love the formatting so much. my one & only complaint - the deadlines section :/ i was super excited for this part, but it only has room for 36 deadlines. in comparison, im taking 15 hours right now & have 167 deadlines.. overall i still love it, but there is some room for improvement :)”

Helpful Report

Posted 3 years ago

Thanks for the great review! I'll definitely pass your feedback forward regarding the deadlines section. Best wishes, Papier CS Team

Posted 3 years ago

“Got the Academic Planner and I love it! I struggle with organization but the layout is just what I needed to keep track of everything. I recommend for any Uni students or just students in general!”

Helpful Report

Posted 3 years ago

“I have loved Papier for a long time, which is why we ordered our daughter's wedding invitations from them. My daughter purchased the invitations from the Papier UK website. When I was checking our bank account, I noticed that we were charged double for a single order. Since we live in the U.S., I spoke to someone via live chat to explain what happened. I provided my order number to the customer service representative who told me that there was only one charge on their end, even though I explained that our credit card account had been charged twice. He then told me I needed to provide "evidence" that my credit card was charged twice. I did as he asked and he miraculously was then able to see where they charged my account twice. The representative then told me that we would receive a refund for the duplicate charge but when I checked my account, it showed the pending refund but not for the full amount that they charged. This was their screw up, not mine and somehow, for some reason, I'm not getting the full refund. I will never order from this company again. This entire experience left me feeling like I was being scammed by Papier UK.”

Helpful Report

Posted 3 years ago

Thanks for your feedback! We're so sorry to hear you experienced payment issues when placing an order with us. When you try to make a purchase and the transaction fails, the bank will sometimes hold the funds as pending while they wait for the transaction to go through. As soon as the bank realises the transaction has failed, the funds will be returned to your account. If the payment is pending but you haven't seen the funds return to your account, please do get in touch with us at support@papier.com so we can investigate further for you! Best wishes - Customer Service

Posted 3 years ago

“Everything about papier I love! The designs, the pens, and how fast it was delivered to me blows my mind!!! Definitely a reoccurring costumer.”

Helpful Report

Posted 3 years ago

We're so pleased to hear, thanks for the great review!

Posted 3 years ago

“I’m blown away at what I received today. I ordered these for myself but I know I’ll be getting more from Papier in the future for gifts. Such an easy way to make a gift very personal. I’m a huge Taylor Swift fan and wanted some new journals, and given how emotional the process of journaling can be I wanted to have a little fun with the personalization (it’s a dark humour…). They look so perfect, and I loved the process of choosing what to use as the cover quote.”

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Posted 3 years ago

It's a love story! Thanks for the fantastic review!

Posted 3 years ago

“Received the most exceptional customer service from Sophia after I made an error with my order. What a great company and so happy with the service and my order.”

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Posted 3 years ago

So pleased to hear - thanks for the fab review!

Posted 3 years ago

“I was incredibly disappointed by the academic planner. I'm a college student, I bought a planner for myself and one for a friend, for her graduation. I've use other planner brands in the past and liked them so I wanted to splurge a little. The layout of these planners don't really work for me, the schedule isn't big enough and the location of full months vs weeks feels weird, but those are just personal issues. What really bothers me is the quality. 2 weeks into using it and the bookmark ribbon is falling apart. I like using color in my planners but even just a highlighter will bleed through these pages. I've tried a variety of pens and they've all been able to be seen through the pages. On the weekly pages there are little faces to color in depending on how the week went- which is such a great idea- but the first time I went to color it in (with a light colored highlighter) it both smudged the face and bled through to the next page. Genuinely wanted to love these planners but not likely I'll buy again. (Attaching images of the ink bleeding through)”

Helpful Report

Posted 3 years ago

Hi Hannah - Thanks for your review! We're so sorry to see your order arrived in this condition! Please do get in touch with us at support@papier.com and we'll happily look into resolving this for you!

Posted 3 years ago

“Iam so happy with my order, is just beautiful”

Helpful Report

Posted 3 years ago

Thanks so much for your fantastic review!

Posted 3 years ago

“I love Papier products! I discovered this wonderful company about two years ago and have made regular purchases ever since. As a self-confessed stationery addict, I am like a kid in a candy store whenever I pop onto the Papier website, and I love the fact that so much of their beautiful stationery is customisable. The customer support is also fantastic. I recently made a typo on a customised order, but luckily realised my error quite quickly and was able to contact Papier via WhatsApp to alert them and very helpful member of their team called Sian responded within minutes and I was able to amend my order with no hassle. Fantastic products and amazing customer support.”

Helpful Report

Posted 3 years ago

Thanks for this wonderful review Jo - I'll definitely pass on your thanks to Sian! Best wishes, Papier CS Team

Posted 3 years ago

“I got the Le Classique planner and it's adorable! I just wish it came in more colors than just pink with red accents. It would be great to see it in blue, green, yellow and more. Other than that, it's adorable”

Helpful Report

Posted 3 years ago

Thanks for your review Isaac - so glad you love your planner! I'll definitely pass forward your feedback for a wider range of colours :) Best wishes, Papier CS Team

Posted 3 years ago

“Papier is amazing!! I accidentally ordered two planners and their customer service was impeccable. Will definitely be buying again”

Helpful Report

Posted 3 years ago

“I love that I was able to personalize my academic planner cover and it turned out beautiful. The only reason for 4/5 stars is due to the layout of the pages in the planner. The current layout places all the month ahead and all the monthly overview spreads in the front of the book. Weekly spreads begin after these approximately halfway through the book. Organizing “the month ahead” and “monthly overview” directly in front of that month’s weekly spreads makes more sense chronologically. Alternatively, access to how the agenda is laid out (possibly with an interactive flip through online version) would have been useful to review before ordering. Delivery was faster than expected and thoughtfully packaged.”

Helpful Report

Posted 3 years ago

“I would rate this 0 stars if I could. My order arrived damaged and the customer service team was unwilling to give a full refund for the product. Pictures were sent that they did not fully address other than saying they were sorry. The fault was as a result of their packaging materials, so why would I want to pay and order another product from them? So I could get another damaged planner? For such a pricy planner especially for a student it really sucks that it’s completely dented and that the company was willing to do so little about it. I did tell them how the damage was as a result of their packaging and they didn’t care at all, didn’t even address the message. I absolutely will not be ordering from them again, and would not recommend their products to anybody else.”

Helpful Report

Posted 3 years ago

“I ordered the beautiful Corn Flower academic planner. The cover is fantastic and so are the contents inside. I was really hoping that for the price the paper would be a lot nicer quality. It is completely see through and disappointed me on arrival. I saw this company on an Instagram add where they were able to use pen and highlighter, but with this paper only pencil will prevent bleed through/ seeing it on the other page. Otherwise a fine product.”

Helpful Report

Posted 3 years ago

Hi Colleen - I am so sorry to hear about the disappointment here. We use 90gsm paper inside our planners & notebooks. Please feel free to send over some photos of the item received along with your order number to support@papier.com and we can have a look into this for you! Best wishes, Papier CS Team

Posted 3 years ago

Papier is rated 4.6 based on 17,442 reviews