Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,442 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,442 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful and lasted all year!”

Helpful Report

Posted 4 years ago

“Envelopes so cheap you can read the letter without even opening! I would throw them away had I not paid for return address printing….printing that looks like it’s just times new Roman 🙄”

Helpful Report

Posted 4 years ago

Hi Alex, we're very sorry to hear you're unhappy with your envelopes. If you get in touch at support@papier.com we'll be happy to arrange a solution for you. The font for all our envelope printing is Baskerville BT Roman, I'm afraid we're not able to offer custom fonts on envelopes due to the nature of our printing process. Papier Customer Service Team

Posted 4 years ago

“I ordered my photo-book quite late and asked if the order could be expedited as it was for my daughter’s 30th birthday.. To my delight it was and it was delivered to her on her birthday. The service from Papier is second to none and the quality of the product is 5*. I would 100% recommended this company if you want excellent customer service and high quality products *****”

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Posted 4 years ago

“So so happy with our wedding invitations. They're perfect and were delivered quickly.”

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Posted 4 years ago

“Incredible customer service. I needed to make a change and Sian made it so easy and quick. Thanks a million”

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Posted 4 years ago

“Super magasin, tout est clair et coordonné. Satisfait de la commande et du délai de livraison.”

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Posted 4 years ago

“A great gift much appreciated , good quality and delivered on time”

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Posted 4 years ago

“Beautiful quality stationery for our wedding. Brilliant customer service too.”

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Posted 4 years ago

“I was very excited for this order but I have unfortunately been let down by the product. I have ordered the daily planner and I will say that the outer part of the planner is beautiful and even the set up of each page is very well organised. However, the paper is so thin that you can see the page behind it even without any writing making it very hard to have an organised page when you can see straight through. Additionally, once I have written on the pages you can see straight through and it gives the whole thing a very messy, unorganised feel since everything bleeds through. It is just unfortunate - for the price I would've thought it would be thicker paper and I would not purchase again due to this. I will say, if you are not bothered by seeing through the pages then I doubt you would find anything wrong with this product!”

Helpful Report

Posted 4 years ago

I'm sorry to hear you weren't 100% happy with your Daily Planner. Although you can use fountain pens for our products, you may see the ink on the other side of the paper slightly, so it may be best to use a lighter or finer pen for this. Otherwise, we recommend using a fine tip pen or a standard biro. Please pop us over a message at support@papier.com & we'd be more than happy to look into this further for you! Thanks, Livs

Posted 4 years ago

“I bought a notebook a couple of months ago, and have been using it every day since. The pages are a nice quality and the design is nice, however it doesn't hold up that well with consistent use. It is easily damaged, the corners of the covers start coming up and the pages discolour easily. Great for a notebook that is used occasionally, but wouldn't recommend it as an every day one.”

Helpful Report

Posted 4 years ago

I'm sorry to hear you are not happy with the quality of your Modern Musings notebook. We'd be more than happy to take a further look into this for you, please send us an email - support@papier.com including the physical product. Thanks, Livs

Posted 4 years ago

“I enjoyed working with this company. I was able to share a very thoughtful picture journal to a couple of sisters who had lost their dear mother. This company was very timely in delivery and it was pretty easy to put together!”

Helpful Report

Posted 4 years ago

“I absolutely love this journal! It’s everything I’ve been looking for to encourage me to write and improve my life. My sister is a regular when it comes to journaling and I am ordering her one for our shared birthday. I love this company. Thank you! I especially love the art work personalizing options.”

Helpful Report

Posted 4 years ago

It's so lovely to know your sister was the person who inspired you to start journaling & even more so you started it with us here at Papier! I hope you and your sister have the best birthday & thank you for shopping here with us! Thanks, Livs

Posted 4 years ago

“Absolutely love my diary. The ordering and customising was so simple and the quality is amazing. If I could make one suggestion, which, for me, would make the diary absolutely perfect - can you add another two more ribbon dividers. One for the monthly grid view pages and one for the monthly goals, to do list, important dates and wish list pages. Just to make it so much more easier to find these pages for the month you are in, rather than flicking through all the pages to find your month ….. especially as you get further in to the year. I find that I don’t use these pages so much because of the extra effort of having to find them each month. But if there was a divider for each section I’d use these pages so much more.”

Helpful Report

Posted 4 years ago

Hi Lynsey, we're so happy to hear you love your new Papier diary! It's always good to know our customers find the process of customising simple and stress-free! I will of course share your feedback with the design team as we always want to know what new creations & variations you want to see! Thank you again for being our customer, Livs :)

Posted 4 years ago

“Fabulous service and the personalised guest book is stunning quality and perfect in every way . Thank you”

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Posted 4 years ago

“Excellent. The print turned out exactly as we had hoped”

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Posted 4 years ago

“$660 worth of fancy wedding invitations arrived soaking wet. Contents packaged in cheap thin cardboard with no plastic to protect contents. Box was sitting at my front door for hours in the rain. I indicated urgency since invitations needed to be sent out soon. Received what seemed to be automated response on 18th saying they were closed 15-18 and would respond back later. Never heard from them and salvaged the best ones to sent out. Now a month later they want photos of the water damage in order to feedback to their shippers? I'm not going to bother. It should be obvious that you don't ship $660 worth of fancy paper in thin cardboard without plastic protecting the contents.”

Helpful Report

Posted 4 years ago

I'm so sorry to hear your order arrived in this condition. I can see my college Steph has attempted to reach out to you but it seems you are not receiving our emails. Of course, I would be more than happy to process a full refund for you as you were not able to use many of your items. Please allow up to 5-7 working days for this to be reflected in your account. I will of course share this feedback with the courier service also to make them aware of the disappointment caused here. I have also sent a follow-up email to you should you not see this response. Once again I'm very sorry for any trouble caused here. Do let me know if there's anything else I can help you with. Thanks, Livs

Posted 4 years ago

“Really poor quality, print very off centre but they said was on allowance? Very disappointed and had to return!”

Helpful Report

Posted 4 years ago

I'm sorry to see your order arrived in this condition Lorna, I can assure you this is not our usual standard. I've taken a look and can see my colleague Sophia processed a full refund for you and mentioned for you not to return the item due to our error, I hope this helped! Should you need any further assistance please do drop us a message at support@papaier.com. Thanks, Livs

Posted 4 years ago

“Alicia in customer services was so kind and understanding to our request, and very quick with responses. We are so grateful to her and the team for going above and beyond to provide a perfect product for us - thank you so much!”

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Posted 4 years ago

I'll be sure to share your wonderful comments with Alicia - we're happy we could help! Thanks, Livs

Posted 4 years ago

“$660 worth of fancy wedding invitations arrived soaking wet. Contents packaged in cheap thin cardboard with no plastic to protect contents.”

Helpful Report

Posted 4 years ago

Oh no, I'm very sorry to hear this! Seems like my colleague reached out to you on the 18th of April with regards to this but is yet to receive a response. Please could you send over some photographs to our support team - (support@papier.com) of the physical product received so that we can look into this for you, as well as pass these on to our printers? Thanks, Livs

Posted 4 years ago

“Excellent product, am really happy with my photo collage.”

Helpful Report

Posted 4 years ago

Papier is rated 4.6 based on 17,442 reviews