Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.58

4.6 Rating 17,470 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love my diary. The ordering and customising was so simple and the quality is amazing. If I could make one suggestion, which, for me, would make the diary absolutely perfect - can you add another two more ribbon dividers. One for the monthly grid view pages and one for the monthly goals, to do list, important dates and wish list pages. Just to make it so much more easier to find these pages for the month you are in, rather than flicking through all the pages to find your month ….. especially as you get further in to the year. I find that I don’t use these pages so much because of the extra effort of having to find them each month. But if there was a divider for each section I’d use these pages so much more.”

Helpful Report

Posted 4 years ago

Hi Lynsey, we're so happy to hear you love your new Papier diary! It's always good to know our customers find the process of customising simple and stress-free! I will of course share your feedback with the design team as we always want to know what new creations & variations you want to see! Thank you again for being our customer, Livs :)

Posted 4 years ago

“Fabulous service and the personalised guest book is stunning quality and perfect in every way . Thank you”

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Posted 4 years ago

“Excellent. The print turned out exactly as we had hoped”

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Posted 4 years ago

“$660 worth of fancy wedding invitations arrived soaking wet. Contents packaged in cheap thin cardboard with no plastic to protect contents. Box was sitting at my front door for hours in the rain. I indicated urgency since invitations needed to be sent out soon. Received what seemed to be automated response on 18th saying they were closed 15-18 and would respond back later. Never heard from them and salvaged the best ones to sent out. Now a month later they want photos of the water damage in order to feedback to their shippers? I'm not going to bother. It should be obvious that you don't ship $660 worth of fancy paper in thin cardboard without plastic protecting the contents.”

Helpful Report

Posted 4 years ago

I'm so sorry to hear your order arrived in this condition. I can see my college Steph has attempted to reach out to you but it seems you are not receiving our emails. Of course, I would be more than happy to process a full refund for you as you were not able to use many of your items. Please allow up to 5-7 working days for this to be reflected in your account. I will of course share this feedback with the courier service also to make them aware of the disappointment caused here. I have also sent a follow-up email to you should you not see this response. Once again I'm very sorry for any trouble caused here. Do let me know if there's anything else I can help you with. Thanks, Livs

Posted 4 years ago

“Really poor quality, print very off centre but they said was on allowance? Very disappointed and had to return!”

Helpful Report

Posted 4 years ago

I'm sorry to see your order arrived in this condition Lorna, I can assure you this is not our usual standard. I've taken a look and can see my colleague Sophia processed a full refund for you and mentioned for you not to return the item due to our error, I hope this helped! Should you need any further assistance please do drop us a message at support@papaier.com. Thanks, Livs

Posted 4 years ago

“Alicia in customer services was so kind and understanding to our request, and very quick with responses. We are so grateful to her and the team for going above and beyond to provide a perfect product for us - thank you so much!”

Helpful Report

Posted 4 years ago

I'll be sure to share your wonderful comments with Alicia - we're happy we could help! Thanks, Livs

Posted 4 years ago

“$660 worth of fancy wedding invitations arrived soaking wet. Contents packaged in cheap thin cardboard with no plastic to protect contents.”

Helpful Report

Posted 4 years ago

Oh no, I'm very sorry to hear this! Seems like my colleague reached out to you on the 18th of April with regards to this but is yet to receive a response. Please could you send over some photographs to our support team - (support@papier.com) of the physical product received so that we can look into this for you, as well as pass these on to our printers? Thanks, Livs

Posted 4 years ago

“Excellent product, am really happy with my photo collage.”

Helpful Report

Posted 4 years ago

“Quality was absolutely excellent and delivery was super quick, which was great as we were on a tight schedule”

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Posted 4 years ago

“We received our guest book and order of the day and I can't express how happy I am with my purchase! The quality is excellent. Super sturdy and a treasure to hold forever and always”

Helpful Report

Posted 4 years ago

Thanks so much for taking the time to write your review Leanne! We are so happy to hear how much you love your order! Looking forward to seeing you again soon! Best wishes, Alicia Papier CS Team

Posted 4 years ago

“Excellent quality photos. I personally found the process of uploading the photos a bit tricky to begin with but I’m not tech savvy. I would have like more page layout option too as I wasn’t able to include some photos as they didn’t fit in some of the layouts. That said I’m very pleased with the final product. This is the second time I’ve used papier and would use them again.”

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Posted 4 years ago

“We ordered a wedding guest book last minute and were delighted to receive it promptly and well packaged. The bride and groom absolutely loved it. Would definitely recommend”

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Posted 4 years ago

Thanks so much for your review Margaret, the guest book looks great! Best wishes, Alicia :) Papier CS Team

Posted 4 years ago

“I love these planners but I miss the feature of having the to do list on the weekly over view and the schedule under the to do list. It is satisfying checking off rhinos every day. The academic planners last year had them so I was a bit disappointed this one didn’t. Other than that I love these planners and I take mine with me everywhere. Theyer quite durable.”

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Posted 4 years ago

“Ellie has been fantastic and beyond responsive and helpful! Will be using Papier for our invitations as well!”

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Posted 4 years ago

“Had a customised card printed and the quality was really good. Delivery was smooth and arrived on estimated date.”

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Posted 4 years ago

“Fabulous quality, service and price.”

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Posted 4 years ago

“Really easy to update and customise the cards. Lots of different styles to choose. Really quick delivery and the customer service is great. We noticed a typo and they credited our account to repurchase.”

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Posted 4 years ago

Thanks so much for taking the time to write your review! We really appreciate it! Looking forward to seeing you again soon! Best wishes, Alicia Papier CS Team

Posted 4 years ago

“Exactly what I ordered delivered in a timely fashion.”

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Posted 4 years ago

“I ordered a guest book from Papier for our wedding this summer. I mistakenly put '2021' on the guest book instead of '2022' - I caught the mistake when it was delivered. I reached out to Papier to ask if there was any way to resolve the issue. Within a matter of hours, customer service (Steph) provided me with a full credit to order another guest book. I was really impressed with the customer service that was provided quickly so I could order another guest book with the right date!”

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Posted 4 years ago

“The save-the-dates were high quality, affordable, and shipped so quickly!”

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Posted 4 years ago

Papier is rated 4.6 based on 17,470 reviews