Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,429 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,429 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order came and none of the photos were in the right position or even close to how I’d created it on the site. Not even the front cover. I’m really unhappy with it. I spent a long time compiling photos and placing them in the book for it to arrive and look terrible.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry to hear you are not 100% happy with your photobook, this is not up to our usual standards at all! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :) Papier CS Team

Posted 3 years ago

“Love Papier journals! The only wellness journal I buy. Not only because of the beautiful designs but the layout of the wellness journal is fantastic. Customer service is also great. I had an issue with the local delivery company and Papier fixed the problem the same day.”

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Posted 4 years ago

Thanks so much for your review! We really appreciate it! Best wishes, Alicia :) Papier CS Team

Posted 4 years ago

“Gorgeous designs, personalised cards are super easy to make and send love love love!”

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Posted 4 years ago

“Love my journal , lovely thick paper . L”

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Posted 4 years ago

“Love my journal , lovely thick paper . L”

Helpful Report

Posted 4 years ago

“I bought a beautiful diary from Papier last year and it's a joy to look at every day. It's brilliant quality, beautiful, nicely set out and has everything you need from a diary. It's about to run out so I just went back to the website to choose my next diary and they have so many beautiful designs, I had to whittle it down from 41 of their 100 or so that I just loved, any of them would have been perfect. Anyway, I spent all day choosing my favourite design and in all the excitement (yes, I need to get a life), I ordered the non-foiled notebook version! I meant to get the foiled mid year diary. So I emailed them straight away and got a response back within a couple of business hours from Ellen, she was the best, she cancelled the order and instead of refunding and starting again she sent me a link to the right product and applied the credit to my account. I just LOVE this company. I'm totally going to use them in future to get beautiful, great quality, personalised gifts. One very happy customer here :)”

Helpful Report

Posted 4 years ago

Thanks so much for this amazing review, we really appreciate it! I will be sure to pass this onto Ellen for you :) Best wishes, Alicia :) Papier CS Team

Posted 4 years ago

“I am over the moon with my new beautiful pocket diary! Better than expected. I had it personalised with photos and they look gorgeous. Puts smile on my face ever time I open my diary. It is a joy to own such a lovely piece of stationery in this digital age. A Pocket diary is a perfect size, like me if you don’t want a large diary and want to take it with you wherever you go yet it has lots of space to write in. Paper quality also is outstanding. The diary is very robust too, meaning it will withstand a year of constant handling. ( I have had lots of diaries falling apart halfway through the year!!) Highly recommended! I will definitely buy more 😊”

Helpful Report

Posted 4 years ago

What a great review, thanks so much for taking the time to write this! We hope you love your new pocket planner! Best wishes, Alicia :) Papier CS Team

Posted 4 years ago

“I was very pleased with the special card I ordered. It was perfect and arrived quite quickly”

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Posted 4 years ago

“Lovely journal, speedy delivery. would recommend.”

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Posted 4 years ago

“Sian and Ellen were quick and responsive to help with questions we had for our Save the Date order. Really grateful for their support!”

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Posted 4 years ago

“Sian from Papier was very helpful in creating a custom table plan for my wedding at short notice. The process of customising the plan and checking out is also very simple to use.”

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Posted 4 years ago

“Lovely, lovely designs. Multiple options for Personalization (fonts, spacing) offered & perfectly executed. Good communication. Great attractive packaging. Fast delivery. 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟”

Helpful Report

Posted 4 years ago

“The paper quality is excellent. Obviously care is taken with each order, and I love the humble bee on my letterhead. My order came quickly, and I thought the pricing quite reasonable. I am very pleased with Papier.”

Helpful Report

Posted 4 years ago

“Really cute! Some of the smaller font wasn’t super easy to read because of the printing but the pattern was cute and I loved the colors! I also accidentally bought a wellness journal by accident?? It like asks questions and gives prompts which is cute I just thought it was a regular notebook but that was probably my bad. Overall good product”

Helpful Report

Posted 4 years ago

“Excellent quality and service from Papier. We ordered thank you cards following the birth of our daughter, one recipient commenting the nicest thank you card they had ever received!”

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Posted 4 years ago

Hi Emily, thanks so much for your review. Congratulations on the birth of your daughter and thank you so much for making us part of your announcements to friends and family :) Wishing you all the best for the future! Best wishes, Alicia

Posted 4 years ago

“Bought a guestbook for my brother’s wedding to create a polaroid album. The design on front and back of the guestbook was gorgeous, and the quality of the product was spot on. Paper was thick and felt high quality, and lots of guests commented on how great it looked. Would definitely recommend!”

Helpful Report

Posted 4 years ago

Thanks so much for taking the time to write your review! We really appreciate it! Looking forward to seeing you again soon! Best wishes, Alicia Papier CS Team

Posted 4 years ago

“The Papier stationary I received from a relative is just exquisite, and the notebook I chose for myself is too. I look forward to more purchases in the future!”

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Posted 4 years ago

“Good quality, fast delivery”

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Posted 4 years ago

“Beautiful quality and excellent delivery times. I adore my personalised stationary and certainly will not be without it in the future.”

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Posted 4 years ago

Thanks so much for your feedback! Hope you enjoy your stationery! Best wishes, Alicia Papier CS Team

Posted 4 years ago

“Excellent Product which arrived promptly! Thank you!”

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Posted 4 years ago

Papier is rated 4.6 based on 17,429 reviews