Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.62

4.6 Rating 17,289 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,289 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 1 star review on 19th December 2025

639

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not meet expectations and when I emailed customr service with questions I had no response. What a waste of $70!”

Helpful Report

Posted 10 months ago

We're so sorry to hear that our response wasn't received successfully! We've reached out again via email now. Papier CS Team

Posted 10 months ago

“This is my second customized or personalized planner from Papier and I just absolutely LOVE it.”

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Posted 10 months ago

“Hi there! I ordered custom stationery, an address book, and a notebook. Everything was well packaged and made with good material. No complaints, thanks!”

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Posted 10 months ago

“Quality of the planner is not worth the price I paid for it ($94.82). Delivery was slow and customer service extremely poor. I requested a refund within a few days of receiving the product and was told they have a "no return" or exchange policy. I was told their products are "crafted specifically for the customer" which is why they could not accept the return. The planner I received did not have any personalization to it, whatsoever. I would not recommend this product.”

Helpful Report

Posted 10 months ago

Thanks so much for your review - we're so sorry to hear about the disappointment with your order and will certainly pass your feedback on. Sadly, as per our returns policy, we are unable to offer returns on our made-to-order products. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 10 months ago

“Beautiful quality and fast delivery!”

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Posted 10 months ago

“I got to customize my name on the book, the book contruction is beautiful, but the paper weight was thinner than I expected. I don't think I'll purchase again.”

Helpful Report

Posted 10 months ago

Thanks for your review, Jyotsna - so sorry to hear that! We'll certainly pass your feedback on. If you do have any photos of the issue, please feel free to send these over to support@papier.com and we'll be happy to look into this. Papier CS Team

Posted 10 months ago

“I love the artwork and the quality of the pieces”

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Posted 10 months ago

“My cardstock weight was incredible! So pretty too!”

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Posted 10 months ago

“Great company”

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Posted 10 months ago

“Love this planner”

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Posted 10 months ago

“I loved the quality of the paper.”

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Posted 10 months ago

“Great quality product that arrived faster than expected. Very happy with the personalisation as well.”

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Posted 10 months ago

“I am very disappointed in my Papier notebook. For $43 I expected top quality and what I got was something I could have bought from Kmart for $10. The binding is wonky and the paper isn't nice and thick, it just feels like something very cheap and definitely NOT worth the money. Definately wouldn't bother buying again.”

Helpful Report

Posted 10 months ago

We're so sorry to hear this, Wendy! If you'd like to reach out to us at support@papier.com with photos of the issues, we'll be happy to look into this for you. Papier CS Team

Posted 10 months ago

“My friend loved the notebook and pen. It's very good quality, and the designs are so pretty! I love how you can also customize it.”

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Posted 10 months ago

“Papier continues to make high quality products that are both durable and stylish. Their customer service team is also incredibly efficient and helpful. I will continue to be a fan of the Papier brand.”

Helpful Report

Posted 10 months ago

“Loved my journals! The issue is the way they are shipped. The journals were dented on most of the corners. Some corners of pages folded over into themselves which is a huge bummer.. But things happen! Hope this helps :)”

Helpful Report

Posted 10 months ago

“It just think this planner was really expensive for what it is. I understand that the front is personalised but I at least thought the front cover would be hard. Just not worth the money in my opinion. You could go elsewhere and get the same thing with a hard cover (not personalised) for less than half the price. Not worth the £20+ I spent.”

Helpful Report

Posted 10 months ago

Thanks for your review - we're so sorry for the disappointment here and will certainly pass your feedback on! If you'd like to reach out to us at support@papier.com with any photos showing the quality issues, we'll be happy to look into this for you. Papier CS Team

Posted 10 months ago

“Loved my stationary!”

Helpful Report

Posted 10 months ago

“Right now my current order is almost a week and a half late in the mail and I'm receiving little to no updates from the shipping service or Papier. Love the products, hate the shipping situation.”

Helpful Report

Posted 10 months ago

We're so sorry to hear this, Mia! If your order does not arrive by the estimated delivery date provided in your confirmation email, please do reach out to us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 10 months ago

“Nice designs and for the quality, the price is good.”

Helpful Report

Posted 10 months ago

Papier is rated 4.6 based on 17,289 reviews