Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,454 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm onto my second photo book with Papier because I was so impressed with the first. Easy to use and absolute quality!”

Helpful Report

Posted 1 year ago

“Absolutely lovely notebook.”

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Posted 1 year ago

“The format is nice but the cover clear covering is starting to peel and the binding fold. The ribbon also fell off at some point as well. Just doesn’t seem worth the money. I got an undated planner”

Helpful Report

Posted 1 year ago

So sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the issues, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“The printing of the design looks okay, although I thought it would look better (brighter maybe). The notebook is thinner than I thought it would be and the paper quality is lacking. Pages are a creme color instead of white (personal preference thing for sure). There is no accordion folder anywhere on the book for you to hold your things. Overall I'm pretty disappointed at the quality since it was expensive, and shipping took long.”

Helpful Report

Posted 1 year ago

So sorry for the disappointment here, Paulina! We'll certainly pass your feedback on. In the meantime, we've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Easy to order. Developed a problem with delivery, the customer service response was prompt and a solution provided in a timely manner. The CHAT function was frustrating and required an email request to follow up.”

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Posted 1 year ago

“Really lovely designs, easy ability to customise, reasonable prices, and fast delivery! The quality of the paper, packaging, and design once delivered was stunning - very happy!”

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Posted 1 year ago

“very good quality journal and packaging. Delivered in good time as well”

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Posted 1 year ago

“Gorgeous, carefully-made, personalized products, and always incredible customer service. I can’t say enough good things about Papier!”

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Posted 1 year ago

“My sixth purchase of a diary/notebook, really love the products. Well made and personalised beautifully. I will no doubt purchase again 🥰”

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Posted 1 year ago

“my original package came damaged but I was very impressed with the response time when I made my complaint.”

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Posted 1 year ago

“The quality of the book and paper was so good . I love the book . It’s for my daughters 21st and love how it turned out”

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Posted 1 year ago

“Quality cards & service. Great designs.”

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Posted 1 year ago

“Beautiful journal, exactly what I was looking for. Personalised easily and gorgeous quality.”

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Posted 1 year ago

“Second time ordering. First time I was so impressed with the quality I ordered 3 different products! Have received nothing but high praise for the quality of the stationary. I mean, you know it’s good when you find yourself trying to come up with letters to write just so you have an excuse to use it!! Highly recommend!”

Helpful Report

Posted 1 year ago

“Beautiful paper, well crafted. I think someone should I erased the Design work... Had I seen a "mock up" of the final product, it is obvious that the Font size was much too small so it detracts from the whole design... Too bad... Otherwise, nice product!!”

Helpful Report

Posted 1 year ago

“I ordered a planner and the package arrived with no planner inside. It had not been sealed. Customer service was quick to respond to me and place a new order for me; however, a week or longer went by and the company “ran out” of the soft cover planners and could not fulfill my order. I was very displeased. Prior to this, I would’ve recommended them to anyone but not now.”

Helpful Report

Posted 1 year ago

We're so sorry that your planner didn't arrive safely and that we were unable to fulfil a replacement due to stock issues! I can see Melissa has processed a full refund but please do reach out to us at support@papier.com if you have any further queries. We do hope you'll consider giving us another chance in the future. Papier CS Team

Posted 1 year ago

“Extremely disappointing! The product had a defect—the photoframe hanger was installed upside down. The picture print was bent on the inside, and the overall material felt very cheap.”

Helpful Report

Posted 1 year ago

So sorry to hear this! I can see Nicole assisted with a replacement for the faulty item, but please do reach out to us at support@papier.com if there were any further issues with this and we'll be very happy to help. Papier CS Team

Posted 1 year ago

“Love this product. Thanks!”

Helpful Report

Posted 1 year ago

“A saga with Papier: I notice a coupon on the website. I place my order. The coupon hasn’t been applied because it’s no longer active. I receive an email a week later stating it’s been cancelled. A second e-mail states one piece of my order (a planner) is re-ordered. I reach out to ask about the other pieces I ordered originally. I’m told if I’m interested I can re-order them. I ask to just get the funds back for my cancelled items. I finally get my planner, and both covers are damaged. I reach out and am offered a 15% refund. I originally ordered January 17th, and it has been a disappointing hassle to buy from Papier from the beginning. I would strongly recommend against Papier.”

Helpful Report

Posted 1 year ago

We're so sorry for the disappointing experience here, Victoria - this is of course not in line with our usual standards and your feedback has been passed forwards. I can see Danielle has assisted with a refund but please do reach out to us at support@papier.com if you have any further queries. We do hope you'll consider giving us another chance in the future. Papier CS Team

Posted 1 year ago

“My planner is great and I have no complaints at all about it. However, the delivery process left something to be desired. When my package didn't arrive on the estimated delivery date, I followed the link Papier sent to check the progress of the shipment and saw that it still said it was out for delivery. However, upon clicking the tracking number and going to FedEx's site, I saw that, instead of delivering to my address, they had instead delivered to a Duane Reade a few blocks away for some reason. The planner had actually arrived early, but because I wasn't notified, I was one day away from them considering the package abandoned and discarding it. Luckily, I was able to pick it up in time, but I'm honestly baffled at the whole situation. Very cute planner though!”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,454 reviews