Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.58

4.6 Rating 17,470 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love my Papier planner—it’s beautifully designed, functional, and has become an essential part of my daily routine. The layouts are thoughtfully crafted to keep me organized and inspired every day. What truly sets Papier apart, though, is their exceptional customer service. Every interaction I’ve had has been friendly, professional, and incredibly helpful. They genuinely care about their customers and consistently go above and beyond to ensure a great experience. Their outstanding service alone has made me a loyal customer for life. Combine that with the beautiful quality of their planners, and I can’t recommend Papier enough!”

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Posted 1 year ago

“"The products look great, but I’m still waiting for my order, which was supposedly sent via Royal Mail on a 48-hour tracked service over a week ago. I've tried reaching out but haven't received any response. It's frustrating, especially since this was meant to be a birthday gift that I couldn’t give on time."”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Phill - we're so sorry for the delivery trouble with your order and that this missed a special occasion! I can see Olivia has assisted with a replacement order now but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“We used Papier all the time to write thank you cards that really communicate our appreciation by the personalisation - a picture of our time together to our hosts. We've also brought cards for our boys to write their thank you cards. The personalisation, the quality of the cards and images is very important investment in our relationships. It's an investment, but very VERY much worth it.”

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Posted 1 year ago

“Beautiful diary, love that I could personalise the cover! I’ve found the daily undated dairy so useful to time block my day, whilst also having space for a general to do list and priorities.”

Papier 5 star review on 9th February 2025

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Posted 1 year ago

“Paper is amazing! Very good quality products! With beautiful designs and personalisation.”

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Posted 1 year ago

“I absolutely love my diary!”

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Posted 1 year ago

“Beautiful quality product that was delivered very promptly. We have had so many comments from invited guests saying how lovely the invitation looked. So very happy with the product and the service provided. Will certainly use Papier again.”

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Posted 1 year ago

“Lively stationary. Excellent customer service”

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Posted 1 year ago

“The notebook paper is more yellow / warm in tone than the one I have purchased in the past (from Selfridges) and it blots ink on the other side. Not ideal at all. This was a complaint I had last year too when I ordered online from the website vs purchasing from Selfridges. But I know nothing is going to happen about this — not sure why I am writing this……..”

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Posted 1 year ago

“My planner looks great, easily customizable and very functional layout.”

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Posted 1 year ago

“Papier has gotten me through 3 years of law school w a combination of the academic, weekly, and productivity planners. In an era that is nearly all digital, having something beautiful and tangible to write in has brought back the excitement of having a planner and has boosted my enthusiasm to plan out my days!”

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Posted 1 year ago

“Papier is the only brand I go to for planners, agendas, stationary, or personalized gifts. Beyond their amazing quality and stand-out products, their customer service is what keeps me coming back. I’ve never had service as quick and helpful with any other brand/website or company. They truly set themselves apart.”

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Posted 1 year ago

“The best quality notebook for the best price! Always faster shipping than estimated, even with personalized options. As a self proclaimed notebook snob, I can say these are my favorites for all stationary needs!”

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Posted 1 year ago

“This planner was recommended to me by my best friend and I was hesitant because I have been a spiral planner girl forever. This hardcover planner is perfect. The layout is exactly how I would imagine a planner to look in my head and it is the best quality out there.”

Papier 5 star review on 7th February 2025

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Posted 1 year ago

“Papier journals are the best! High quality paper and beautiful cover designs. No ink bleed thru and no tearing pages. Love your stuff!!!”

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Posted 1 year ago

“A mistake was made on the order initially, however, Natalie from the support staff, got back to me within the hour and had the product processed and sent straight away! Amazing timing and thank you for the prompt response and action! :))”

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Posted 1 year ago

“I'm onto my second photo book with Papier because I was so impressed with the first. Easy to use and absolute quality!”

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Posted 1 year ago

“Absolutely lovely notebook.”

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Posted 1 year ago

“The format is nice but the cover clear covering is starting to peel and the binding fold. The ribbon also fell off at some point as well. Just doesn’t seem worth the money. I got an undated planner”

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Posted 1 year ago

So sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the issues, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“The printing of the design looks okay, although I thought it would look better (brighter maybe). The notebook is thinner than I thought it would be and the paper quality is lacking. Pages are a creme color instead of white (personal preference thing for sure). There is no accordion folder anywhere on the book for you to hold your things. Overall I'm pretty disappointed at the quality since it was expensive, and shipping took long.”

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Posted 1 year ago

So sorry for the disappointment here, Paulina! We'll certainly pass your feedback on. In the meantime, we've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,470 reviews