Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.62

4.6 Rating 17,289 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,289 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 1 star review on 19th December 2025

639

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my notebook- so pretty and really useful 🥰”

Helpful Report

Posted 11 months ago

“This company offers excellent service with prompt deliveries. They have a variety of planner options and appealing designs.”

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Posted 11 months ago

“Love the personalized options Papier offers for annual dated planners. I enjoy making them my own every year, and they look like mini works of unique art. I missed out on trying the new daily planners this year, but I will jump on it earlier for 2026.”

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Posted 11 months ago

“A beautiful new diary , to be well organised Well made and pages feel nice .”

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Posted 11 months ago

“My samples I paid for and ordered twice were lost the first round and the ones I got were terrible qualityand not worth the money.”

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Posted 11 months ago

We're so sorry to hear this, Megan! If you'd like to pop over photos showing the quality issues to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 11 months ago

“No issues with company per se but why mess with a great design for a Wellness Journal ??Will not be ordering from the company again as products no longer suit my needs.”

Helpful Report

Posted 11 months ago

Thanks for your feedback - we're so sorry to hear about the disappointment with our updated wellness journal! We'll certainly pass this forwards as we're always looking to improve our products based on customers' thoughts. Please don't hesitate to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 11 months ago

“Love it!!! Very high quality product”

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Posted 11 months ago

“Love this diary Lots of space to write notes Best week view I have come accross”

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Posted 11 months ago

“LOVE LOVE LOVE! So fun, super quick & easy to order, I will 100% be getting this again & again & again”

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Posted 11 months ago

“Extremely good products. Very god quality for the price. Slow shipping time however I am assume the time of year and weather disruption were factors in this.”

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Posted 11 months ago

“Pretty standard…costumer service was good. Nice selection if products.”

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Posted 11 months ago

Thanks for your feedback, Nisha - I'm so glad to hear that you had a positive experience with the support team! If there are any issues with your product, please feel free to contact us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 11 months ago

“The photos of the planner online are beautiful, however the quality of the spiral planner is not what I expected. Not to mention that my order came damaged. I contacted their customer support and was immediately given excellent service and a refund. I will continue to give their other products a chance. I love companies that take feedback and listen to their customers.”

Helpful Report

Posted 11 months ago

“My notebook came quick and was exactly what I wanted/like advertised. Love papier! I also bought matching pen as well as the gift box- one thing to note was the tissue paper wrapped around the notebook was ripped, but that stuff happens and is understandable.”

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Posted 11 months ago

“High quality notebooks! Very impressive and delivered on time. Gained another returning customer!”

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Posted 11 months ago

“Customer service assisted me after I received a damaged box without my journals.”

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Posted 11 months ago

Thanks for your feedback, Amy! We're so sorry to hear about the delivery trouble but glad that the team were able to help. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 10 months ago

“I love this brand! Great design, great quality and great customer service ❤️”

Helpful Report

Posted 11 months ago

“I’ve been a returning customer of Papier for some years now. I’ve had diaries, wellness journals and recipe books and none have disappointed. Their designs are beautiful and the finished product is always perfectly executed. Very high quality. Wouldn’t go anywhere else for my diaries. Always look forward to a Papier delivery ☺️”

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Posted 11 months ago

“Poor communication”

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Posted 11 months ago

We're so sorry to hear this, Claire! I can see Maya has processed a postage refund for the delay to your order but please don't hesitate to reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 11 months ago

“A pleasing first purchase from initial ordering online (a good selection of choices) to receiving my order. My diary is hardback with good quality pages. I like the extra monthly planner pages at the front and spare pages at the back. The pattern is as crisp as it appeared online but only a minor niggle.”

Helpful Report

Posted 11 months ago

“This company has such amazing customer service. I had an issue that was probably my fault but they took it in themselves to make it right. I am so impressed. Also, their products are BEAUTIFUL!!”

Helpful Report

Posted 11 months ago

Papier is rated 4.6 based on 17,289 reviews