Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.62

4.6 Rating 17,289 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,289 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 1 star review on 19th December 2025

639

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my 5th planner, as it is the easierst to read and use. Someone gave me a spiral designer planner by another company and it was so cumbersome and unreadable, I put it aside and bought another Papier.”

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Posted 11 months ago

“Love Papier!! Great products And had a very good experience with the customer service rep (Ellie)”

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Posted 11 months ago

“I like the format of my planner, but do have a couple suggestions. Most of all, the print is way too light. The ink needs to be much darker to be able to see it. This is such a problem that I would not buy this product again. It would also be better if there were tabs for the months, notes, etc. And, finally, it would be great to have a pocket page to use for loose papers.”

Helpful Report

Posted 11 months ago

Thanks so much for the feedback, Maureen - we'll certainly pass this on and do apologise for any disappointment! If there are any issues with your planner, please do feel free to reach out to us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 11 months ago

“The planner is cute, not the quality I would expect for the cost. There are other planners on the market that deliver more for the price. The shipping was also insanely long, I ordered this for the start of the year and it arrived two weeks later which was the second full week of January which wasn’t ideal.”

Helpful Report

Posted 11 months ago

So sorry to hear this, Ashley! It looks like economy shipping was selected for your order, which can take 7 business days from dispatch. We'll certainly pass your feedback on, however. Regarding the quality issue, if you'd like to contact us at support@papier.com with any relevant photos, we'll be happy to look into this for you. Papier CS Team

Posted 11 months ago

“Good journals, a bit pricey though.”

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Posted 11 months ago

“Gorgeous quality, always such a lovely treat for yourself or the perfect gift for someone. No one does it like papier!”

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Posted 11 months ago

“I have never received my planner. The package has been delayed since Jan. 7th. I imagine it would be a very good planner but I have not been able to use it.”

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Posted 11 months ago

So sorry to hear this, Haley! We've reached out via email now to arrange a solution. Papier CS Team

Posted 11 months ago

“High quality products at good prices. I’ve been very pleased with all my orders and have found the customer services team to be great as well”

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Posted 11 months ago

“This is my 5th order with Papier now and everytime I couldn't not be happier with the service value and end product. Great company”

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Posted 11 months ago

“Beautiful diary and customisable, great quality paper, stunning colour. Bit of a delay getting it due to the weather but worth it xx”

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Posted 11 months ago

“I had a wonderful experience with customer service and recieved my package well before it was scheduled to arrive! I feel very satisfied with my purchase and I'll be back!”

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Posted 11 months ago

“I never received half of my order and I can’t seem to find a way to contact Papier.”

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Posted 11 months ago

So sorry to hear this, Sue! We've reached out to you via email now to arrange a solution. You can always contact us by jumping on live chat with a member of the team during our operating hours (10am to 6pm UK time) or via email at support@papier.com. Papier CS Team

Posted 11 months ago

“i loved my planner! it’s so cute and very functional!”

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Posted 11 months ago

“Beautiful planner, perfect for a busy academic.”

Papier 5 star review on 15th January 2025

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Posted 11 months ago

“So happy with my planner!! It has places to jot notes, dates to fill in and it makes me feel super organized. Confident for 2025. Beautiful toile design!!”

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Posted 11 months ago

“This was my first and last time ordering from Papier. The planner is made of very cheap material, I’m going to have to buy another one from a different brand because this one just does not fit my needs.”

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Posted 11 months ago

Thanks for your review, Jessica - so sorry to hear this! If you'd like to get in touch with us at support@papier.com with any relevant photos, we'll be happy to look into this. Papier CS Team

Posted 11 months ago

“Love my planner! The designs are gorgeous, the quality its perfect and the layout’s exactly what i needed.”

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Posted 11 months ago

“My book is beautiful and will make a great addition to my kitchen. I was bummed the pen was broken though and doesn’t work I had to toss it (but was very pretty)”

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Posted 11 months ago

“Beautiful planner and shipped fast! First time trying Papier and I love it. I use it every day and there are endless ways to organize your life inside these pages!”

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Posted 11 months ago

“For a $40 calendar I would have expected something higher. The paper you can see the writing through the other side, the edges aren't clean/cut to the same size, and the cover didn't look or feel high end. It could have been made at CVS”

Helpful Report

Posted 11 months ago

So sorry to hear this, Sara! If you'd like to pop over photos showing the issues to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 11 months ago

Papier is rated 4.6 based on 17,289 reviews