Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,454 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered a few times before and referred several people to Papier. I ordered 8 journals before Chrstimas and they all arrived damaged. The printing was streaked and low quality. And they were tightly backed and all had crushed corners. Customer service was difficult to deal with and dishonest.”

Helpful Report

Posted 1 year ago

We're so sorry for the disappointing experience here, Meg! Please do feel free to get back to Andia regarding the refund or replacement and we'll be very happy to process this for you. Papier CS Team

Posted 1 year ago

“Overall, it was great, except delayed delivery. The staff cared for what the client wanted and sent a replacement with a right name. Thank you for the service”

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Posted 1 year ago

“Lovely diary and great quality! I treat myself to one every year”

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Posted 1 year ago

“My Daisy notepaper is a "repeat" - the first timee as a very spoiling present. LOVE IT!”

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Posted 1 year ago

“I'm delighted with my Papier photo album (my 4th). It's just as I has hoped”

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Posted 1 year ago

“The perfect diary. I've been using diaries my whole life, and this is the best diary that I've ever had, hands down. It will be my yearly diary moving forward. The quality is amazing, and it feels really luxe. LOVE!”

Helpful Report

Posted 1 year ago

“Quality product. Unique design selection. Solid attention to detail.”

Helpful Report

Posted 1 year ago

“Yikes! Used to be a good brand. The shipping was all over the place. Package finally arrived and it wasn’t nearly what it looked like in the photos and had the wrong name. Cute Instagram trick! Is fine planner. Could’ve lived without and regret buying.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Angenette - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the issues, we'll be happy to help. Papier CS Team

Posted 1 year ago

“Very solid Planner and Cook Book, will for sure be ordering more!”

Helpful Report

Posted 1 year ago

“It's such good quality and so cute!”

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Posted 1 year ago

“Outside of my planner having the most amazing quality, I truly appreciate the customer service team. My initial delivery was lost and they were gracious enough to reship my planner at no charge. Thank you so much!”

Helpful Report

Posted 1 year ago

“Loved the quality and packaging. The only issue I had was that it seemed from the UX that I HAD to personlize the book. It was a gift and I she tends not to like personalized things so in the future would be great to have patterns and prints that don't need to be personalized. I realized I could leave it blank but then I thought the empty space might look awkward. Would also have liked for the logo to not take up so much space on the front cover. It's in so many other places in the book it doesn't need to be on the front as well. It just ends up taking away from some of the beauty of the covers. Liked everything else! Shipping was quick and it arrived on time. Will likely purchase again.”

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Posted 1 year ago

“So lovely!”

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Posted 1 year ago

“Thanks again to Papier for a beautiful high quality diary, which I am delighted to show off. The design is so lovely and the silliest addition of my initials adds just a little more to the luxury.”

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Posted 1 year ago

“love how you can personalise so much”

Helpful Report

Posted 1 year ago

“I have ordered several time. The last time I ordered, I was told a week and a half after the fact, that they were actually out of stock for my order and had to cancel it. This cam after sever emails about a dely and then an email fromm someone different about a cancellation. Terrible communication, no reslove or costumer serivce.”

Helpful Report

Posted 1 year ago

We're so sorry for the disappointing experience here, Katie! I can see your order has been cancelled and fully refunded but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I’d love to review but my order is a week late 🤷🏼‍♀️👍”

Helpful Report

Posted 1 year ago

So sorry to hear about the delivery delay, Sarah! We've reached out via email now. Papier CS Team

Posted 1 year ago

“The 2025 planner isn’t my favorite - the ink they used to print everything is a lighter grey and not as easy to see. Papier customer service reps are responsive and polite.”

Helpful Report

Posted 1 year ago

We're so sorry for the disappointment here! Your feedback has been passed forwards to the product team. Please do reach out to us at support@papier.com if you have any further queries and we'll be happy to help. Papier CS Team

Posted 1 year ago

“This was my 4th time ordering a planner from Papier. The quality of the planners, and layout of the planners is the reason I’ve become an avid customer, however, this was the first time I ordered a softcover and the quality is not what I expected from Papier. Although I’m disappointed with the quality it’s something only I will notice. I know moving forward not to order a softcover.”

Helpful Report

Posted 1 year ago

“Prompt delivery of an exquisite card.”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,454 reviews