Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.62

4.6 Rating 17,288 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,288 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 1 star review on 19th December 2025

639

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I look forward to a new calendar every year. This is my first year getting one through Papier and I love it! I love that it fits in my bag perfectly and I was able to customize it!”

Helpful Report

Posted 10 months ago

“Great quality and designs - love the layout of the pages.”

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Posted 10 months ago

“Paid for express delivery due to a relative being unwell in hospital. Was advised that deliveries were delayed and so requested a refund of the express delivery charge. Never heard back. It’s a shame as have always had a great experience of Papier until now.”

Helpful Report

Posted 10 months ago

So sorry to hear this! We've processed a postage refund now to compensate the delay. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 10 months ago

“This is beautifuly made books and stationary. A pleasure to use.”

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Posted 10 months ago

“Amazing products and amazing service from Danielle. Thank you, Danielle - you are amazing xxxxx”

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Posted 10 months ago

“Great quality and fast delivery”

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Posted 10 months ago

“I ordered a wellness journal having never “used” one before. And it has been the best purchase ever! Aside from the top quality of the book, it feels like a luxury to be filling in my daily thoughts! Highly reccomended all round”

Helpful Report

Posted 10 months ago

“Unfortunately, my friend still still didn't get the parcel. Would you be so kind to check on it? I ordered it for my friend in Calgary.”

Helpful Report

Posted 10 months ago

So sorry to hear this, Polina! We've reached out via email now to arrange a solution. Papier CS Team

Posted 10 months ago

“Card arrived on time but had a misprint line down it. Usually I love papier.”

Helpful Report

Posted 10 months ago

We're so sorry to hear this! If you'd like to pop over a photo of the issue to support@papier.com, we'll be happy to resolve this for you. Papier CS Team

Posted 10 months ago

“Easy to customize. Beautiful designs. fast shipping”

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Posted 10 months ago

“Quick shipping and great quality products for a moderate price!”

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Posted 10 months ago

“Beautiful book but wish the monthly notes pages were placed ahead of the month not all at the beginning of the planner.”

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Posted 10 months ago

“My order never arrived so I can’t comment on the product quality. Papier were quick to issue a refund once I let them know.”

Helpful Report

Posted 10 months ago

We're so sorry to hear that your order wasn't delivered safely, Effie! We do hope you'll give us another chance in the future. Please feel free to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 10 months ago

“The packaging and designs are 5/5. Beautiful but the paper the font etc is very hard to read the calendar months and dates. It would be better to use a darker font and have tabs to separate the months and goals and daily reminders.”

Helpful Report

Posted 10 months ago

Thanks for your review, Annie! We will certainly pass your feedback on. Regarding the font issue, if you'd like to pop over a photo showing this to support@papier.com, we'd be happy to look into this for you. Papier CS Team

Posted 10 months ago

“It may have taken us nearly 2 years to do our wedding album but wow what a beautiful product papier created once we finally hit order!”

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Posted 10 months ago

“Excellent quality and customer service”

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Posted 10 months ago

“I love the quality, the cover es exactly like a saw and beautiful pages.”

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Posted 10 months ago

“I attempted to reach out regarding concerns of a possible error on my customized journal however have not heard back.”

Helpful Report

Posted 10 months ago

Sorry to hear this! I can see Nicole has got back to you but please do reach out to us at support@papier.com if you have any further queries and we'll be happy to help. Papier CS Team

Posted 10 months ago

“The paper is prone to bleeding, tearing pages out of it messed up a lot of the book & just the paper being thin makes me so sad 😭 Im gonna still use it but its just slightly disappointing):”

Helpful Report

Posted 10 months ago

Thanks for your feedback, Mahalah - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the issue, we'll be happy to look into this for you. Papier CS Team

Posted 10 months ago

“Did not meet expectations and when I emailed customr service with questions I had no response. What a waste of $70!”

Helpful Report

Posted 10 months ago

We're so sorry to hear that our response wasn't received successfully! We've reached out again via email now. Papier CS Team

Posted 10 months ago

Papier is rated 4.6 based on 17,288 reviews