Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,440 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,440 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am enjoying the recipe book. For the planner, I do wish the paper was thicker so that my pen didn’t bleed through. I also wish that there were three bookmarks instead of two since there are three different sections from monthly information.”

Helpful Report

Posted 1 year ago

Thanks for your review, Tiffany - we're sorry for the disappointment with your planner and we'll certainly pass your feedback on to the product team! Please do reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 1 year ago

“I would highly recommend Papier. I made a purchase as a gift for a friend. I loved that I could personalise the item and it arrived quickly. My friend was overjoyed with her gift. Thank you Papier.”

Helpful Report

Posted 1 year ago

“Wonderful quality, looks exactly as the design on screen, arrived on time”

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Posted 1 year ago

“I am in love with the journal. I got my personalised and it looks beautiful.”

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Posted 1 year ago

“Beautiful card and amazing service - I realised I’d got the birthday age wrong soon after sending and was able to cancel it and reorder at no cost. Will 100% be using again!”

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Posted 1 year ago

“Stunning. I need every verison now”

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Posted 1 year ago

“Wonderful products and customer service”

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Posted 1 year ago

“Love the product but delivery and customer service is dire. Sadly”

Helpful Report

Posted 1 year ago

Thank you for your feedback - we're so sorry to hear this! I can see Nicole has assisted with a postage refund for the delay and your order has now been marked as delivered, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“The product I received was very beautiful! I did get it engraved with my name on it so that is probably why it took a little longer to receive.”

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Posted 1 year ago

“Lovely . Sonpretty”

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Posted 1 year ago

“I‘m very happy with my order. It was a bit damaged on the front and the pages don't line up well. Nevertheless, I am satisfied and would just like to draw attention to the fact that the packages should be better packaged in the future”

Helpful Report

Posted 1 year ago

“Papier products, customer service and literally EVERYTHING about this company is amazing. I live in the U.S and needed help with a product, the customer service (though across the pond) was truly the best of any company I have worked with in a long time. I will buy products from here for sure in the future.”

Helpful Report

Posted 1 year ago

“Absolutely beautiful planner! I love the layout of the pages and the attention it detail is amazing!”

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Posted 1 year ago

“Great range of high-quality products. A slight delay in transit but that was no fault of Papier. We would use again.”

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Posted 1 year ago

“Excellent service, quality card and quick delivery.”

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Posted 1 year ago

“I have ordered a few journals with Papier over the years, and each one has been beautiful quality and lasted the test of time. On the one occasion I did have a problem (due to a printing error on some pages), it was sorted by the lovely staff at Papier quickly, and I received a replacement. I would 100% recommend this company, and will continue to buy journals from them.”

Helpful Report

Posted 1 year ago

“I adore this company and its customer service. I have order a few things from Papier over the years and everytime I order a new item I’m surprised by how much I love it. The customer service is also wonderful and the staff very nice!”

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Posted 1 year ago

“Gorgeous stationary and cards at reasonable prices and always promptly delivered.”

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Posted 1 year ago

“I am incredibly impressed with the beauty and quality of the address book I ordered from Papier. The packaging is so nice, I almost couldn't take the book out of the box! This is a gift for a friend and my first time purchasing a Papier product. I will be back for some note cards soon!”

Helpful Report

Posted 1 year ago

“I enjoy all of the material and personalization options that your planners offer, however I wish there was more customizability when it comes to the internal layout. Overall the planner I received is high quality and looks very nice, I am just not a fan of how the monthly/weekly overviews are laid out- there’s needs to be a way to change this based on the user preference.”

Helpful Report

Posted 1 year ago

Thanks so much for your review, Madison! We're glad to hear you're pleased with your planner overall but so sorry for the disappointment with the layout. We'll certainly pass your feedback on to the product team. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,440 reviews