Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,440 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,440 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality product!! Feels so good in the hands, like a luxury product. Great for gifting!!”

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Posted 1 year ago

“Beautiful quality thank you cards with speedy delivery. Would choose them preferentially for all formal printed communications.”

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Posted 1 year ago

“Gorgeous and extremely useful notebooks. Worth every penny!”

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Posted 1 year ago

“The quality of their products is high and they are great value for money. Also the packaging is gorgeous so their products make great gifts.”

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Posted 1 year ago

“My Papier order arrived quickly, and I am very pleased with the quality. I upgraded to the thicker paper stock and love it. More orders to come!”

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Posted 1 year ago

“the paper has a nice texture, it’s a good quality planner overall. Great if you’re left handed. Personalization looks good. Shipping was fast. Wish the layout was different.”

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Posted 1 year ago

“A lovely card design easily customised. Card delivered quickly to recipients address.”

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Posted 1 year ago

“My experience was exceptional! I had to reorder my item & you were the best to work with on handling the correction. The second item was perfect! She loved it!”

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Posted 1 year ago

“we have bought two, could not be more pleased.”

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Posted 1 year ago

“I love the size of the journals and the quality of the paper. The pen really glides across the page as you write.”

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Posted 1 year ago

“Perfect! I always have a Papier card printed when I want something custom. The quality is excellent, delivery speedy too! Excellent!”

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Posted 1 year ago

“Easy to use website. Excellent and well-made materials. Will definitely be a repeat customer.”

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Posted 1 year ago

“I bought the Mini Hardback Photo Book for valentines. I needed it the day before so I emailed and got a response back very quickly. Came on time. The quality of the book and photos were fantastic. Very well made and the gift box was a lovely touch.”

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Posted 1 year ago

“Excellent service and card”

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Posted 1 year ago

“I'm extremely disappointed with Papier. Not only have my favorite designs disappeared, but even the actual paper layouts are gone too. And to make matters worse, the quality has taken a huge hit! I can understand updating designs or adjusting paper quality, but completely changing the layouts and removing key features? That’s just frustrating. I used to recommend Papier to friends, and we all loved it—but after my most recent purchases, as well as my friends' experiences, I think we’ll all be looking elsewhere. This isn’t just my opinion either; I’ve seen countless forums where others share the same disappointment. I know whoever is reading this isn’t responsible for these decisions, but I really hope this feedback reaches the right people. The changes have made the product unrecognizable, and unless the quality and layouts improve, I won’t be purchasing again.”

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Posted 1 year ago

Thank you so much for your review! We really appreciate the feedback and this will certainly be passed on to our product team, as we're always looking to improve our products based on customers' thoughts. We're so sorry for the disappointment with your order. Regarding the quality issues, if you'd like to get in touch with us at support@papier.com with any relevant photos, we'd be happy to help. Papier CS Team

Posted 1 year ago

“I love my journal! The dot journal is perfect for book journaling and the design options for the books are beautiful. The personalisation is a nice touch. I expected that my package might take longer because of the personalisation but it didn’t! Within like 10 days it was with me and exactly what I wanted. Will 100% be purchasing from Papier again!!”

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Posted 1 year ago

“Bought the photo book and really love it, so cute.”

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Posted 1 year ago

“Good variations of products, but my order arrived later than I was told and wasn’t very good quality.”

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Posted 1 year ago

So sorry to hear this, Jess! We've processed a refund on the postage cost paid to compensate the delivery delay. If you'd like to reach out to us at support@papier.com with photos of the issues, we'll be happy to help with this further. Papier CS Team

Posted 1 year ago

“The quality of my planner is amazing. But I was not a fan of the setup. It didn’t seem logical to me to have the agenda set up the way it is. It should go by month and not by calendar year, then month, then month goals, then the weekly. I feel like this should be consolidated and split by month, that way I don’t have to flip so many pages.”

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Posted 1 year ago

“Oh my boyfriend loved the card and it is so pretty. Arrived on time”

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Posted 1 year ago

Papier is rated 4.6 based on 17,440 reviews