Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.62

4.6 Rating 17,287 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,287 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 1 star review on 19th December 2025

639

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous, carefully-made, personalized products, and always incredible customer service. I can’t say enough good things about Papier!”

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Posted 10 months ago

“My sixth purchase of a diary/notebook, really love the products. Well made and personalised beautifully. I will no doubt purchase again 🥰”

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Posted 10 months ago

“my original package came damaged but I was very impressed with the response time when I made my complaint.”

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Posted 10 months ago

“The quality of the book and paper was so good . I love the book . It’s for my daughters 21st and love how it turned out”

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Posted 10 months ago

“Quality cards & service. Great designs.”

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Posted 10 months ago

“Beautiful journal, exactly what I was looking for. Personalised easily and gorgeous quality.”

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Posted 10 months ago

“Second time ordering. First time I was so impressed with the quality I ordered 3 different products! Have received nothing but high praise for the quality of the stationary. I mean, you know it’s good when you find yourself trying to come up with letters to write just so you have an excuse to use it!! Highly recommend!”

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Posted 10 months ago

“Beautiful paper, well crafted. I think someone should I erased the Design work... Had I seen a "mock up" of the final product, it is obvious that the Font size was much too small so it detracts from the whole design... Too bad... Otherwise, nice product!!”

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Posted 10 months ago

“I ordered a planner and the package arrived with no planner inside. It had not been sealed. Customer service was quick to respond to me and place a new order for me; however, a week or longer went by and the company “ran out” of the soft cover planners and could not fulfill my order. I was very displeased. Prior to this, I would’ve recommended them to anyone but not now.”

Helpful Report

Posted 10 months ago

We're so sorry that your planner didn't arrive safely and that we were unable to fulfil a replacement due to stock issues! I can see Melissa has processed a full refund but please do reach out to us at support@papier.com if you have any further queries. We do hope you'll consider giving us another chance in the future. Papier CS Team

Posted 10 months ago

“Extremely disappointing! The product had a defect—the photoframe hanger was installed upside down. The picture print was bent on the inside, and the overall material felt very cheap.”

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Posted 10 months ago

So sorry to hear this! I can see Nicole assisted with a replacement for the faulty item, but please do reach out to us at support@papier.com if there were any further issues with this and we'll be very happy to help. Papier CS Team

Posted 10 months ago

“Love this product. Thanks!”

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Posted 10 months ago

“A saga with Papier: I notice a coupon on the website. I place my order. The coupon hasn’t been applied because it’s no longer active. I receive an email a week later stating it’s been cancelled. A second e-mail states one piece of my order (a planner) is re-ordered. I reach out to ask about the other pieces I ordered originally. I’m told if I’m interested I can re-order them. I ask to just get the funds back for my cancelled items. I finally get my planner, and both covers are damaged. I reach out and am offered a 15% refund. I originally ordered January 17th, and it has been a disappointing hassle to buy from Papier from the beginning. I would strongly recommend against Papier.”

Helpful Report

Posted 10 months ago

We're so sorry for the disappointing experience here, Victoria - this is of course not in line with our usual standards and your feedback has been passed forwards. I can see Danielle has assisted with a refund but please do reach out to us at support@papier.com if you have any further queries. We do hope you'll consider giving us another chance in the future. Papier CS Team

Posted 10 months ago

“My planner is great and I have no complaints at all about it. However, the delivery process left something to be desired. When my package didn't arrive on the estimated delivery date, I followed the link Papier sent to check the progress of the shipment and saw that it still said it was out for delivery. However, upon clicking the tracking number and going to FedEx's site, I saw that, instead of delivering to my address, they had instead delivered to a Duane Reade a few blocks away for some reason. The planner had actually arrived early, but because I wasn't notified, I was one day away from them considering the package abandoned and discarding it. Luckily, I was able to pick it up in time, but I'm honestly baffled at the whole situation. Very cute planner though!”

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Posted 10 months ago

“Very easy to order on this website. I chose a calender with my photos and I'm delighted with the result. The quality is excellent, the price was less expensive than other sites and delivery was quick. I'm a very happy customer and will use this company again and again! Excellent work.”

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Posted 10 months ago

“I’m very happy with my address book! It’s beautiful and the quality is excellent. This was for myself, but I would be proud to give it as a gift. Packaging was so pretty and shipping was speedy. I do want to add that I found the ordering process a bit confusing - and I have much experience purchasing on line.”

Papier 5 star review on 4th February 2025

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Posted 10 months ago

“They just never sent me my planner. I got an email saying it was out of stock with no option to wait until it was back in stock do I never got it.”

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Posted 10 months ago

We're so sorry that we were unable to fulfil your order due to a stock issue! We do hope you'll give us another chance in the future. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 10 months ago

“Love the diary. The paper is a little thin so the ink shows through on the other side. But other than that it’s perfect!”

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Posted 10 months ago

“Wonderful luxury item, with fantastic service. I have always and will always use Papier!”

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Posted 10 months ago

“I love my custom journal, will definitely buy again next year. So useful since I’ve started uni and definitely fell in love with it straight away. Would love to try the other books and journals.”

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Posted 10 months ago

“Nice looking website, helpful staff, quality products, and willing to fix mistakes :)”

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Posted 10 months ago

Papier is rated 4.6 based on 17,287 reviews