Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,440 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,440 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and service”

Helpful Report

Posted 1 year ago

“The cards we ordered were so gorgeous and AMAZING quality! I loved it so much I’m ordering my save the dates and other wedding stuff from here.”

Helpful Report

Posted 1 year ago

“The covers are really nice and there’s a huge variety but the paper quality is so disappointing. I decided to switch from a well known planner brand to Papier and even pen shows through the pages. Not what I was expecting from a planner that was not cheap.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Kerry - we're so sorry to hear this! Please feel free to reach out to us at support@papier.com with photos of the issue and we'll be happy to help. Papier CS Team

Posted 1 year ago

“I made several attempts to add pages and download the appropriate number of photos. I also didn't realize that I had to centre the photos...I thought they would be printed whole so had to re order my book as heads were cut off. More detailed instructions would be helpful”

Helpful Report

Posted 1 year ago

“The cooking journal was great quality and had a very effective design. The markers I received were okay, the colors were good but one of them had a very damaged tip. It still writes but does so with less ease as the other ones.”

Helpful Report

Posted 1 year ago

“I love my Papier planners! I’m on year four of ordering this brand and have love them. The designs are so beautiful and the planner itself is broken down very well, without being “too much” or overwhelming.”

Helpful Report

Posted 1 year ago

“The quality of my photo album was really good. I did however notice a small rip in one of the pages but contacted papier customer service to which Steph had ordered me a new album which I really appreciated.”

Helpful Report

Posted 1 year ago

“I really liked the product, it is only my third day using it but I am really enjoying the journal.”

Helpful Report

Posted 1 year ago

“Great condition I love using the books everyday.”

Helpful Report

Posted 1 year ago

“A beautiful card, excellent dispatch/delivery time.”

Helpful Report

Posted 1 year ago

“Really beautiful invitations and so nice that they offer a free sample!”

Helpful Report

Posted 1 year ago

“Website was easy to use, photo book arrived faster than estimated, quality is incredible. Would buy again.”

Helpful Report

Posted 1 year ago

“High quality, excellent for personalization”

Helpful Report

Posted 1 year ago

“I wanted a nice planner to use as a journal. Love this one. It's pretty and one I will be happy to have for many years to come”

Helpful Report

Posted 1 year ago

“I'm so happy with my Weekly Diary; the binding is beautiful.”

Helpful Report

Posted 1 year ago

“Save your money for other brand. Not worth it”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Sasha - we're so sorry to hear this! Please do reach out to us at support@papier.com with any relevant photos of the issue and we'll be happy to help. Papier CS Team

Posted 1 year ago

“Terrible communication and experience that will always remind me that my husband didn’t receive his 60th Birthday Present. There was not even a shadow of understanding and empathy, when making the complaint. No mention of compensating my time I wasted putting photo album together or my husband’s disappointment. The album has never arrived and I don’t believe it has ever gone to production. I Do NOT recommend!”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Aga. We're so sorry to hear about the disappointing experience here, this is of course not in line with our usual standards. I can see Nicole assisted with cancelling your order for a full refund, but please do reach out to us at support@papier.com if you have any further queries. We do hope you'll consider giving us another chance in the future. Papier CS Team

Posted 1 year ago

“The custom book I ordered and reviewed did not submit properly and was printed with the standard initials on it instead of our initials. It also had empty pages, so disappointing. It was also delivered over a week later than it was originally stated it would arrive.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Marsae! We're sorry to hear this. We've reached out via email to assist with a solution for you. Papier CS Team

Posted 1 year ago

“Love my agenda! Use it all day everyday”

Helpful Report

Posted 1 year ago

“Papier never disappoints. Quality is always in check and I enjoy using them every time. I highly recommend”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,440 reviews