Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,454 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really like the design of the cover and the layout of the planner overall, but the paper is so thin I had to search for pens that didn't show through to the other side of the sheet! Ultimately not worth the cost.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Loren! If you'd like to reach out to us at support@papier.com with photos of the issue, we'll be happy to take a look. Papier CS Team

Posted 1 year ago

“I purchased an academic diary in a store in back September, have now found that 2 of the months have been completely misprinted as incorrect months and now my diary can't be used. As the diaries are quite expensive I assumed I would be able to have a replacement sent if I sent a photo and contacted customer services to explain, however I was told nothing they could do as I purchased it in John Lewis (even though the product is faulty). Can't take a diary back 6 months later to a store without the receipt, so I'm left with a diary I now can't use!”

Helpful Report

Posted 1 year ago

We're so sorry to hear about the issue with your diary. Sadly, we are only able to assist with product issues for purchases made on our site, so this would need to be returned to the original store it was purchased from. Our apologies again for the disappointing experience here and please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Very pleased with my purchase of note cards.”

Helpful Report

Posted 1 year ago

“I love the designs and quality of the notecards I've ordered over the years - service has been terrific too. I find the wesite a challenge and dissappointed that my favorite stationery (sun with faces) was discontinued but nicve to order online product that does not dissappoint.”

Helpful Report

Posted 1 year ago

“Delivery recently rarely on time. Designs nice.”

Helpful Report

Posted 1 year ago

So sorry to hear this, David! I can see Maya has assisted with a replacement for your most recent order, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Ordered a journal and put my own quote on the front - was a lovely gift and amazing value for money for a unique product.”

Helpful Report

Posted 1 year ago

“I bought these as a gift to a friend of mine and she absolutely loved the pen and journal. Loved the idea of being able to customize the name.”

Helpful Report

Posted 1 year ago

Thanks so much for your review, Ali - so glad to hear that your friend loved their gift! Regarding the feedback on pricing and packaging, we'll certainly pass this on and do apologise for any disappointment. Please don't hesitate to reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 1 year ago

“Beautiful products, and very supportive and kind customer service. I love buying my planners from Papier!”

Helpful Report

Posted 1 year ago

“I made a mistake on my Save the Dates and the Papier customer service team was extremely helpful in getting that fixed. So glad I ordered from them!”

Helpful Report

Posted 1 year ago

“The customer service is amazing. The quality of all of their products make me so happy. Papier is definitely my happy place!”

Helpful Report

Posted 1 year ago

“I've loved Papier for a couple of years now. Their products are great quality, and very reasonably priced for what you're given. I'm so excited to be using them for our wedding stationary this year!”

Helpful Report

Posted 1 year ago

“My customized book journal is even prettier in person and customer service was so helpful when I reached out about an issue !!”

Helpful Report

Posted 1 year ago

“Great quality product, but promised shipping time on website not fulfilled and order arrived late”

Helpful Report

Posted 1 year ago

“Great card designs and delivery.”

Helpful Report

Posted 1 year ago

“Great product and service”

Helpful Report

Posted 1 year ago

“The cards we ordered were so gorgeous and AMAZING quality! I loved it so much I’m ordering my save the dates and other wedding stuff from here.”

Helpful Report

Posted 1 year ago

“The covers are really nice and there’s a huge variety but the paper quality is so disappointing. I decided to switch from a well known planner brand to Papier and even pen shows through the pages. Not what I was expecting from a planner that was not cheap.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Kerry - we're so sorry to hear this! Please feel free to reach out to us at support@papier.com with photos of the issue and we'll be happy to help. Papier CS Team

Posted 1 year ago

“I made several attempts to add pages and download the appropriate number of photos. I also didn't realize that I had to centre the photos...I thought they would be printed whole so had to re order my book as heads were cut off. More detailed instructions would be helpful”

Helpful Report

Posted 1 year ago

“The cooking journal was great quality and had a very effective design. The markers I received were okay, the colors were good but one of them had a very damaged tip. It still writes but does so with less ease as the other ones.”

Helpful Report

Posted 1 year ago

“I love my Papier planners! I’m on year four of ordering this brand and have love them. The designs are so beautiful and the planner itself is broken down very well, without being “too much” or overwhelming.”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,454 reviews