Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,440 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,440 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fun designs and good quality on a whole”

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Posted 1 year ago

“I bought a bound journal for myself and for a friend. They’re both so beautiful and the quality is incredible. Can’t wait to give my friend her gift!”

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Posted 1 year ago

“Purchased the personalised recipe book for a birthday gift along with pens, markers and stickers. On line ordering was easy and you could choose font styles and sizes for the personalisation on the front cover and view the finished look before finalising your order. Kept updated on the order’s progress and despatch. Really lovely quality book and will deffo be ordering again soon!”

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Posted 1 year ago

“Ordered a card, paid for next day delivery. The card never arrived.”

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Posted 1 year ago

So sorry to hear that, David! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“I got a Papier to make a book journal and I absolutely love it! My only complaint is some pens do bleed through a little so maybe make the paper a tiny bit thicker otherwise I love it”

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Posted 1 year ago

“The stationary I ordered for my wedding invitations arrived was beautiful and very high quality. I can’t recommend them enough.”

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Posted 1 year ago

“Really like the design of the cover and the layout of the planner overall, but the paper is so thin I had to search for pens that didn't show through to the other side of the sheet! Ultimately not worth the cost.”

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Posted 1 year ago

So sorry to hear this, Loren! If you'd like to reach out to us at support@papier.com with photos of the issue, we'll be happy to take a look. Papier CS Team

Posted 1 year ago

“I purchased an academic diary in a store in back September, have now found that 2 of the months have been completely misprinted as incorrect months and now my diary can't be used. As the diaries are quite expensive I assumed I would be able to have a replacement sent if I sent a photo and contacted customer services to explain, however I was told nothing they could do as I purchased it in John Lewis (even though the product is faulty). Can't take a diary back 6 months later to a store without the receipt, so I'm left with a diary I now can't use!”

Helpful Report

Posted 1 year ago

We're so sorry to hear about the issue with your diary. Sadly, we are only able to assist with product issues for purchases made on our site, so this would need to be returned to the original store it was purchased from. Our apologies again for the disappointing experience here and please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Very pleased with my purchase of note cards.”

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Posted 1 year ago

“I love the designs and quality of the notecards I've ordered over the years - service has been terrific too. I find the wesite a challenge and dissappointed that my favorite stationery (sun with faces) was discontinued but nicve to order online product that does not dissappoint.”

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Posted 1 year ago

“Delivery recently rarely on time. Designs nice.”

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Posted 1 year ago

So sorry to hear this, David! I can see Maya has assisted with a replacement for your most recent order, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Ordered a journal and put my own quote on the front - was a lovely gift and amazing value for money for a unique product.”

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Posted 1 year ago

“I bought these as a gift to a friend of mine and she absolutely loved the pen and journal. Loved the idea of being able to customize the name.”

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Posted 1 year ago

Thanks so much for your review, Ali - so glad to hear that your friend loved their gift! Regarding the feedback on pricing and packaging, we'll certainly pass this on and do apologise for any disappointment. Please don't hesitate to reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 1 year ago

“Beautiful products, and very supportive and kind customer service. I love buying my planners from Papier!”

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Posted 1 year ago

“I made a mistake on my Save the Dates and the Papier customer service team was extremely helpful in getting that fixed. So glad I ordered from them!”

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Posted 1 year ago

“The customer service is amazing. The quality of all of their products make me so happy. Papier is definitely my happy place!”

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Posted 1 year ago

“I've loved Papier for a couple of years now. Their products are great quality, and very reasonably priced for what you're given. I'm so excited to be using them for our wedding stationary this year!”

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Posted 1 year ago

“My customized book journal is even prettier in person and customer service was so helpful when I reached out about an issue !!”

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Posted 1 year ago

“Great quality product, but promised shipping time on website not fulfilled and order arrived late”

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Posted 1 year ago

“Great card designs and delivery.”

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Posted 1 year ago

Papier is rated 4.6 based on 17,440 reviews