Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,440 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,440 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really lovely quality cards, beautifully printed, arrive quickly and in perfect condition.”

Helpful Report

Posted 1 year ago

“Beautiful design and personalised it's words amazing!”

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Posted 1 year ago

“Printing errors and not fixed ready for the wedding. Very disappointing.”

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Posted 1 year ago

We're sincerely sorry that we were unable to replace the faulty item in time for you due to stock availability. This is very disappointing and of course not the experience we want for our customers. I can see Olivia has assisted with a full refund but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“A MUST HAVE, PLEASE GET IT ASAP!!!”

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Posted 1 year ago

“I bought a HardBack Personalized Notebook for my Daughter-in-law. She Loves ❤️ it! Thank 💖 You..Kristin Hill”

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Posted 1 year ago

“Great service, love the photo book! IIts the perfect gift- came quickly and looks really good quality :)”

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Posted 1 year ago

“I ordered a wedding album for my best friend as her birthday present and it never got delivered. It’s been weeks!! Not satisfied at all.”

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Posted 1 year ago

Oh no, we're sorry to hear that! From your tracking, it looks like this was delivered on 18th February. Not to worry - we've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Fantastic company, great customer service and nothing is ever too much trouble. If only every online company performed like these guys.”

Helpful Report

Posted 1 year ago

“I love my personalized journal and I plan to get more in the future. I couldn’t find a journal that I am in love with and when I seen this was, it was like love at first site. I am very picky about my journals and stationary in general. The pages are thick, the cover is durable and I just can’t say enough good things about it. I am definitely going to be a loyal customer for this brand.”

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Posted 1 year ago

“The note cards were a hit! They are made of nice heavy stock & had a beautiful scene on the front & back. I loved the personalization & ink color selected. These note cards made a perfect gift.”

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Posted 1 year ago

“I’m so upset because this was a gift! I put the names I want on the order which was Steven & Anna. When I received the order it had someone else name on it. And Yes I did put the name on the order that I wanted!!!!!!!! Not very happy with my order it’s just heartbreaking that someone can take advantage of someone. I just don’t know what happened with this order. SAD!!!! It was not cheap I’m stuck with a book I can not give as a gift!”

Helpful Report

Posted 1 year ago

Sorry to hear this, Nina! I can see Danielle has assisted with credit so that you can reorder with the default text amended, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Great quality and fast shipping. Very pleased and will order again.”

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Posted 1 year ago

“Beautiful album and really easy to put together.”

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Posted 1 year ago

“Ordering customized cards as easy, lots of options, and from start to delivery unbelievably fast. The quality of the cards also exceeded my expectations. 5 stars”

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Posted 1 year ago

“I love the variety of types of products and the designs. I also love the ability to customize it. The wellness journal gives me information that I didn't know I needed. And I also purchased a blank notebook that allows me to create whatever I like.”

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Posted 1 year ago

“Love love love Papier. My go to for cards and photo books! Everything is always so beautifully presented and chic. I love to send my cards straight to the recipient and love that I can add a sweet treat. Papier has been consistent in everything from their packaging to their customer service for the 6+ years that I’ve been a customer and I really value that!”

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Posted 1 year ago

“Amazing experience and product as always”

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Posted 1 year ago

“We were so pleased with the beautiful quality of the picture book. Beautiful memories for our family : )”

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Posted 1 year ago

“They don’t not prof items because mailing out”

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Posted 1 year ago

So sorry to hear that you had trouble customising your photobook, Jose! I can see Nicole has now assisted with credit to your account so that you can reorder with the mistakes amended, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“The stationary is beautiful, delivery was quick. It’s exactly what I needed.”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,440 reviews