Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.58

4.6 Rating 17,470 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience - do not order if you live in Australia! I ordered my wedding album in January and it’s now 5 April and it’s still not been delivered, after I have been contacting their customer service since February (when it was first meant to arrive). I think their customer service is a bot as it doesn’t respond to specific questions or apologise which adds to the frustration, they also take a long time to reply to emails. I ordered another one and sent to my parents in the UK and they received without any issues. As it’s my wedding album and it took me a long time to curate I still really want it and I’m desperate for their team to help/investigate and solve the issue..”

Helpful Report

Posted 1 year ago

Thanks for your review, Clare - we're so sorry to hear about the disappointing delivery experience and will certainly pass on your feedback! I can see Nicole has assisted with a further replacement on our express shipping service, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“My last two orders have been messed up.”

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Posted 1 year ago

“I’m thrilled with my experience ordering from Papier! After being gifted one of their pens and journals last Christmas, which I absolutely loved, I couldn’t resist coming back for more. Although I was disappointed to miss out on their Black Friday sale (had I known about it earlier!), I decided to order a gift box set along with an additional pen and refills. Unfortunately, my order was lost in the mail, but Papier’s customer service exceeded my expectations. They promptly resolved the issue by sending me a replacement, which arrived quickly. Their dedication to ensuring customer satisfaction has made me an even bigger fan of their brand. Looking forward to ordering more beautiful stationery in the future!”

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Posted 1 year ago

“I love your products. They are beautiful and fun to use. The wellness journal really helped me stay in touch with my feelings which helped me keep the winter blues away.”

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Posted 1 year ago

“Beautiful stationary for the save the dates for my wedding !! The envelopes with the addresses printed in it were magical! Love 10/10”

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Posted 1 year ago

“Always pleased with the results, nice paper, very prompt delivery at a fair price”

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Posted 1 year ago

“I ordered a photobook of my wedding photos. These were high resolution images shot by a professional photographer. The product I received was pretty poor quality. Images were blurry and pixelated. I was told my images were low resolution and has caused the issue which was not true. To give credit where it is due the two customer service agents I dealt with were both very helpful and I received a full refund very quickly. I had been very excited to receive my product but was left very disappointed. I can't recommend Papier at all.”

Helpful Report

Posted 1 year ago

We're so sorry for the disappointment with your order, Sarah! I can see Maya has now assisted with a full refund. We'll certainly pass your feedback on as we're always looking to improve our products based on customers' thoughts, and do hope you'll consider giving us another chance in the future. Papier CS Team

Posted 1 year ago

“I’m sad. My save the dates (first time around) were printed badly which I intended to return but haven’t got around to it… so I ordered a new round of them which came out right. Then we order wedding invites and we send them out only to be told they weren’t printed correctly a week later and they’re sending new ones. Terrible experience.”

Helpful Report

Posted 1 year ago

Sorry to hear this, Alyssa! I can see that Melissa expedited your wedding invitation order and this has now been marked as delivered but please do let us know if there are any further issues with this. If you'd like to pop over photos to support@papier.com showing the issue with the original save the dates order, we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“Easy to make a photo card using Papier. Good selection of templates too.”

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Posted 1 year ago

“We are so happy with all the Wedding stationery we have ordered. It is all so beautiful and great quality. We can't wait to display our "on the day" stationery.”

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Posted 1 year ago

“Was good, but late delivery”

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Posted 1 year ago

“I'm a long term customer totally disappointed in the new branding all over it and the designs. Only 3/5 stars from me and I used to love Papier.”

Helpful Report

Posted 1 year ago

Thanks for your review! We're really sorry to hear about the disappointment with your order. We've taken the step of adding our logo to protect our designers' artwork but we of course value your feedback and will pass this forwards. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Always love picture portraits from Papier ! Quality is amazing.”

Helpful Report

Posted 1 year ago

“My journal is beautiful and arrived looking just as I expected. However, when I opened the book, it was a wellness journal and not a reading journal as I had expected. I reached out to papier and they were extremely pleasant and responsive and sent me a corrected reading journal right away. The process was smooth and easy and I really appreciated the customer service!”

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Posted 1 year ago

“Perfect job”

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Posted 1 year ago

“Easy to apply personalisation, good quality and efficient service.”

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Posted 1 year ago

“Awful. My order never arrived. Why email me asking for my feedback when I’ve attempted to contact you several times about my order?”

Helpful Report

Posted 1 year ago

Sorry to hear this, Ruth! I can see Steph has assisted with a full refund on the missing order but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I've been writing in Papier journals for over 5 years now, I think. I love you guys.”

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Posted 1 year ago

“I love the design and page layout but the pages are very thin and fragile.”

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Posted 1 year ago

Thnaks for your feedback, Justine - we're so sorry to hear that! Please feel free to pop over any photos of the issue to support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 year ago

“Love what you do and the quality (and pricing is reasonable I think). A few issues - (1) your promo code did not get sent to me, (2) you should have it so that gold can be added regardless of size, (3) you should allow the title to also be on the side binding (in gold) no matter the size, and (4) an option (like artifact uprising) to do an album that is writeable, cloth cover, same size, etc. with the filters etc gold foil and color options (I didnt think you had the best color options but some good ones). But I am OBSESSED with our thank you cards from you OMG”

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Posted 1 year ago

Papier is rated 4.6 based on 17,470 reviews