Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,454 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful. My order never arrived. Why email me asking for my feedback when I’ve attempted to contact you several times about my order?”

Helpful Report

Posted 1 year ago

Sorry to hear this, Ruth! I can see Steph has assisted with a full refund on the missing order but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I've been writing in Papier journals for over 5 years now, I think. I love you guys.”

Helpful Report

Posted 1 year ago

“I love the design and page layout but the pages are very thin and fragile.”

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Posted 1 year ago

Thnaks for your feedback, Justine - we're so sorry to hear that! Please feel free to pop over any photos of the issue to support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 year ago

“Love what you do and the quality (and pricing is reasonable I think). A few issues - (1) your promo code did not get sent to me, (2) you should have it so that gold can be added regardless of size, (3) you should allow the title to also be on the side binding (in gold) no matter the size, and (4) an option (like artifact uprising) to do an album that is writeable, cloth cover, same size, etc. with the filters etc gold foil and color options (I didnt think you had the best color options but some good ones). But I am OBSESSED with our thank you cards from you OMG”

Helpful Report

Posted 1 year ago

“The items purchased were gifts. Everyone was impressed on how the journal and recipe books came out.”

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Posted 1 year ago

“Always a great service from Papier, their range of products is impressive and everything is so beautuflly made.”

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Posted 1 year ago

“So happy with my order, everything is beautiful and well packaged”

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Posted 1 year ago

“Excellent quality and easy website.”

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Posted 1 year ago

“Melissa was absolutely amazing! I couldn’t have asked for better support and guidance🥹Thank you again Melissa.”

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Posted 1 year ago

“I'm not someone who ever thought they'd get into journaling but this has been life changing! Fantastic prompts, great quality of paper, and 10/10 customer service.”

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Posted 1 year ago

“Fabulous, beautiful, so so elegant.”

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Posted 1 year ago

“Maya goes the extra mile for amazing customer service!”

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Posted 1 year ago

“I like most of papier products. However, I don't think the agenda book I got is conducive to having a yearly planner. Perhaps I didn't read the description well enough but also who makes a planner that isn't meant for the whole year ?”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment with your order, Michelle. As per the product page, our Productivity Planners run for 16 weeks only. We'll certainly pass your feedback on! Please don't hesitate to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“My order was a birthday gift for my daughter. She specifically gave me the site to go to and order the journal she wanted. She loved it!!”

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Posted 1 year ago

“Really lovely quality cards, beautifully printed, arrive quickly and in perfect condition.”

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Posted 1 year ago

“Beautiful design and personalised it's words amazing!”

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Posted 1 year ago

“Printing errors and not fixed ready for the wedding. Very disappointing.”

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Posted 1 year ago

We're sincerely sorry that we were unable to replace the faulty item in time for you due to stock availability. This is very disappointing and of course not the experience we want for our customers. I can see Olivia has assisted with a full refund but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“A MUST HAVE, PLEASE GET IT ASAP!!!”

Helpful Report

Posted 1 year ago

“I bought a HardBack Personalized Notebook for my Daughter-in-law. She Loves ❤️ it! Thank 💖 You..Kristin Hill”

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Posted 1 year ago

“Great service, love the photo book! IIts the perfect gift- came quickly and looks really good quality :)”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,454 reviews