Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So happy with my order, everything is beautiful and well packaged”

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Posted 10 months ago

“Excellent quality and easy website.”

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Posted 10 months ago

“Melissa was absolutely amazing! I couldn’t have asked for better support and guidance🥹Thank you again Melissa.”

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Posted 10 months ago

“I'm not someone who ever thought they'd get into journaling but this has been life changing! Fantastic prompts, great quality of paper, and 10/10 customer service.”

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Posted 10 months ago

“Fabulous, beautiful, so so elegant.”

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Posted 10 months ago

“Maya goes the extra mile for amazing customer service!”

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Posted 10 months ago

“I like most of papier products. However, I don't think the agenda book I got is conducive to having a yearly planner. Perhaps I didn't read the description well enough but also who makes a planner that isn't meant for the whole year ?”

Helpful Report

Posted 10 months ago

So sorry to hear about the disappointment with your order, Michelle. As per the product page, our Productivity Planners run for 16 weeks only. We'll certainly pass your feedback on! Please don't hesitate to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 10 months ago

“My order was a birthday gift for my daughter. She specifically gave me the site to go to and order the journal she wanted. She loved it!!”

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Posted 10 months ago

“Really lovely quality cards, beautifully printed, arrive quickly and in perfect condition.”

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Posted 10 months ago

“Beautiful design and personalised it's words amazing!”

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Posted 10 months ago

“Printing errors and not fixed ready for the wedding. Very disappointing.”

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Posted 10 months ago

We're sincerely sorry that we were unable to replace the faulty item in time for you due to stock availability. This is very disappointing and of course not the experience we want for our customers. I can see Olivia has assisted with a full refund but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 10 months ago

“A MUST HAVE, PLEASE GET IT ASAP!!!”

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Posted 10 months ago

“I bought a HardBack Personalized Notebook for my Daughter-in-law. She Loves ❤️ it! Thank 💖 You..Kristin Hill”

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Posted 10 months ago

“Great service, love the photo book! IIts the perfect gift- came quickly and looks really good quality :)”

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Posted 10 months ago

“I ordered a wedding album for my best friend as her birthday present and it never got delivered. It’s been weeks!! Not satisfied at all.”

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Posted 10 months ago

Oh no, we're sorry to hear that! From your tracking, it looks like this was delivered on 18th February. Not to worry - we've reached out via email now to arrange a solution. Papier CS Team

Posted 10 months ago

“Fantastic company, great customer service and nothing is ever too much trouble. If only every online company performed like these guys.”

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Posted 10 months ago

“I love my personalized journal and I plan to get more in the future. I couldn’t find a journal that I am in love with and when I seen this was, it was like love at first site. I am very picky about my journals and stationary in general. The pages are thick, the cover is durable and I just can’t say enough good things about it. I am definitely going to be a loyal customer for this brand.”

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Posted 10 months ago

“The note cards were a hit! They are made of nice heavy stock & had a beautiful scene on the front & back. I loved the personalization & ink color selected. These note cards made a perfect gift.”

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Posted 10 months ago

“I’m so upset because this was a gift! I put the names I want on the order which was Steven & Anna. When I received the order it had someone else name on it. And Yes I did put the name on the order that I wanted!!!!!!!! Not very happy with my order it’s just heartbreaking that someone can take advantage of someone. I just don’t know what happened with this order. SAD!!!! It was not cheap I’m stuck with a book I can not give as a gift!”

Helpful Report

Posted 10 months ago

Sorry to hear this, Nina! I can see Danielle has assisted with credit so that you can reorder with the default text amended, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 10 months ago

“Great quality and fast shipping. Very pleased and will order again.”

Helpful Report

Posted 10 months ago

Papier is rated 4.6 based on 17,408 reviews