Papier Reviews

4.6 Rating 17,286 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,286 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Anonymous

Maans

Genesis Clarett

638

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my 2025 planner in early January and a month later still hadn't received it. The "tracking" offered by Papier is not real tracking but an UX designed bar you find in your account that just states if the item has been ordered, created, or "on the way". No actual courier tracking information is provided therefore it is impossible to know where your order truly is. Absolutely no transparency. Not only did I have to follow up on this, but was then told that the order "must have been lost" and that unfortunately a new planner needed to be sent back in line for production, printed and to be sent out. A few days later, I realize that they had put the wrong design into production and had to reach out for them to correct it, which restarted the production time. Cut to a few more weeks and still no planner, I check in again and ask for the actual tracking number, to which I was denied and then told that the courier was unable to deliver to my address due to a problem with MY address. For what it's worth, I own this house. The address is definitely correct, not to mention a simple 2-second check could have confirmed that on the company's end. THe blame was then shifted to their courier and I was told I needed to send them an alternate address for them to use. This should go without saying but a repeated issue with a courier who has already suppoedly lost multiple packages is not an issue on the customer's end but on the company. I had to fight for a partial refund a month ago when the second error was caught, resulting in an increased delay. Not only are we now days away from March, and I'm being told my only two options are a full refund or for them to once again put my order in the line of production and start another month-long waiting period. Every single time an issue was discovered, I was the one that had initiated the follow up. If I hadn't, I'm certain I would have never received my product and Papier would not have done it's due diligence to confirm I did. This is extremely disheartening as I needed my planner for work and had also been planning on using Papier for wedding items. I DEFINITELY would not recommend them now as they seem to lack any accountability and are not proactive in finding resolutions with customers. I can't even imagine if my wedding supplies were delayed by 2-3 months. Better to use a company who will actually do all they can to rectify an issue, versus project blame on the customer and courier. It truly should not be this hard guys....”

Helpful Report

Posted 9 months ago

We're sincerely sorry to hear about the disappointing experience here. This is of course not in line with our usual standards and we do take your feedback seriously. I can see that Melissa has now assisted with a partial refund for the trouble and your replacement order has been marked as delivered, but please don't hestitate to reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 9 months ago

“I got the mini book as a Valentine’s Day gift for my fiancé and he loved it! It’s so cute and very thoughtful. I definitely will be ordering again!! The website was very easy to navigate and did not lag at all while uploading photos through my phone.”

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Posted 9 months ago

“I love my Planner and Wellness Journal! There was an issue with the delivery of one and customer service went above and beyond to help. I am very impressed!”

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Posted 9 months ago

“Amazing quality cards! fast delivery also! 10\10!!”

Papier 5 star review on 27th February 2025

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Posted 9 months ago

“such cute books!! adore them and quality is beautiful”

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Posted 9 months ago

“I am really happy with my experience with Papier! From the very responsive customer service to the final product, everything was perfect! And my invitations more than met my expectations- the quality, print, shipping, etc... were great!”

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Posted 9 months ago

“Great quality product!! Feels so good in the hands, like a luxury product. Great for gifting!!”

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Posted 9 months ago

“Beautiful quality thank you cards with speedy delivery. Would choose them preferentially for all formal printed communications.”

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Posted 9 months ago

“Gorgeous and extremely useful notebooks. Worth every penny!”

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Posted 9 months ago

“The quality of their products is high and they are great value for money. Also the packaging is gorgeous so their products make great gifts.”

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Posted 9 months ago

“My Papier order arrived quickly, and I am very pleased with the quality. I upgraded to the thicker paper stock and love it. More orders to come!”

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Posted 9 months ago

“the paper has a nice texture, it’s a good quality planner overall. Great if you’re left handed. Personalization looks good. Shipping was fast. Wish the layout was different.”

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Posted 9 months ago

“A lovely card design easily customised. Card delivered quickly to recipients address.”

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Posted 9 months ago

“My experience was exceptional! I had to reorder my item & you were the best to work with on handling the correction. The second item was perfect! She loved it!”

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Posted 9 months ago

“we have bought two, could not be more pleased.”

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Posted 9 months ago

“I love the size of the journals and the quality of the paper. The pen really glides across the page as you write.”

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Posted 9 months ago

“Perfect! I always have a Papier card printed when I want something custom. The quality is excellent, delivery speedy too! Excellent!”

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Posted 9 months ago

“Easy to use website. Excellent and well-made materials. Will definitely be a repeat customer.”

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Posted 9 months ago

“I bought the Mini Hardback Photo Book for valentines. I needed it the day before so I emailed and got a response back very quickly. Came on time. The quality of the book and photos were fantastic. Very well made and the gift box was a lovely touch.”

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Posted 9 months ago

“Excellent service and card”

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Posted 9 months ago

Papier is rated 4.6 based on 17,286 reviews