Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, quick delivery, beautiful card once again”

Helpful Report

Posted 10 months ago

“Papier is literally my lifestyle! 10/10 would recommend and, also, would gift out to my beloved family and friends :)”

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Posted 10 months ago

“Very good quality and sorted a slight issue with one of our deliveries within a few hours”

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Posted 10 months ago

“I love my wellness journal. The quality of the paper is my favorite thing. It’s worth every penny. I actually look forward to writing in my wellness journal because I love the quality and experience using Papier products. Will definitely keep purchasing from papier.”

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Posted 10 months ago

“Love the product I bought. Hate the website.”

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Posted 10 months ago

“Quick shipping, great quality and love all the designs available.”

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Posted 10 months ago

“Planners… you know, have, like, you know… a whole year! I got the productivity planner so I can be ‘productive’ and keep track of my goals and plans for the WHOLE year… but for my monthly overview I realized I only have four monthly overviews. I guess I didn’t understand the description of this productive planner and even double check it. Papier I would make your communication CLEAR on what these items are SUPPOSED to be and serve. I’m actually really disappointed in this, because I was super excited for this productive planner! Now I just wasted ALOT of money and decided this is going to be my last time shopping here.”

Helpful Report

Posted 10 months ago

Thank you for your review! We're so sorry to hear about the disappointment with your planner. Our Productivity Planner runs for 16 weeks only as per the product page, but we will certainly pass your feedback forwards. I can see that Nicole has now processed a partial refund for you, but please don't hesitate to reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 10 months ago

“I used papier to create some photobooks from my wedding. I liked the user interface when preparing the photobooks, it was easy to put together especially in comparison to other companies' websites. The layouts and designs of the photobooks were slick and tasetful. However, I found the printing to fall short - there were printing speckles on some of the photobooks and the print quality should have been much better for the price. This is something I brought to customer service, and they were professional and quick in their response which I appreciated. Overall, a good experience but room for improvement for the end product.”

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Posted 10 months ago

“Good brand with cute products”

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Posted 10 months ago

“Great quality and the pictures came out so clear! Love it and will definitely be using this company again. Thank you!”

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Posted 10 months ago

“Communication was fine, product quality was less than expected”

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Posted 10 months ago

Thanks for your feedback, Laoise - w're sorry to hear about the disappointment with your order! Please feel free to reach out to us at support@papier with any relevant photos and we'll be happy to help. Papier CS Team

Posted 10 months ago

“My notebook is beautiful and the paper is of great quality! I love that it came in zero plastic packaging.”

Helpful Report

Posted 10 months ago

“I made a mistake on my photo album book by not changing the names on the photo book to mine and my partners, I emailed them asking if there’s anything I could do and they credited the money back to me! Not many companies would do this is as it was my mistakes but they was kind enough to do it, absolutely saved me and made my day couldn’t recommend more!”

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Posted 10 months ago

“I did not receive my card”

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Posted 10 months ago

We're so sorry to hear that your order didn't arrive safely, Michael! We've reached out via email now to arrange a solution. Papier CS Team

Posted 10 months ago

“The quality of the album is very poor. I wouldn't pay more than £5 for it. The only reason you have 2 stars is because the customer service was quick and good. The agent was responsive, helpful and gave a good solution to my issue. But the actual quality of the product is sadly way below acceptable”

Helpful Report

Posted 10 months ago

Thanks for your review, Daniel - we're so sorry to hear about the disappointment with your order! Please do reach out to us at support@papier.com with any relevant photos of the issue, and we'll be happy to look into this further for you. Papier CS Team

Posted 10 months ago

“The quality of the book was more than I expected. Our wedding book beautiful and the quality of the paper and pictures made it come alive. I will you this company again for the rest of our photos. Thank you for making quality book oks for reasonable prices. The turnaround time was fast.”

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Posted 10 months ago

“I never received my order. I’d like another proof to be sent.”

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Posted 10 months ago

Thanks for your review, Drew - we're so sorry to hear that this order didn't arrive safely! We've reached out via email now to resolve this for you. Papier CS Team

Posted 10 months ago

“Love the design and how the invitations came out!”

Helpful Report

Posted 10 months ago

“Impressed with the standard of paper and image quality but the optional edits where there is prompts such as or “delete if you prefer l”where printed on our end product . Really took the shine off something nice Now maybe I should have taken more care but clearly the end user wouldn’t want these text in their product and think more attention to detail should be looked at .”

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Posted 10 months ago

“absolutely amazing and looks exactly how it does on website!!”

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Posted 10 months ago

Papier is rated 4.6 based on 17,408 reviews