Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,454 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was great and beautifully packaged however the only problem was it arrived 1 week after the scheduled delivery date and after the event I ordered it for so completely useless.”

Helpful Report

Posted 1 year ago

“I have been using papier since they began , I live overseas and they have been my saviour in sending birthday wishes , sympathy, thankyous and keeping in touch with family back in the UK - they are a good Quality product - I recommend them”

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Posted 1 year ago

“Bought a recipe book as a gift and I am so happy with the quality of the paper, the design, the speed of delivery, everything really!”

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Posted 1 year ago

“We used papier for our save the dates and we were blown away with the quality of the printing as well as the packaging that it arrived in. We will definitely be using papier for our wedding invites too! It's really easy to customise them online and they looked exactly as we hoped they would when they arrived.”

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Posted 1 year ago

“Always good quality items and delivered on time”

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Posted 1 year ago

“The online platform to create the photobook crashed twice during the process of making it, which meant it took me way longer than expected to complete. Further, although I paid extra for expedited delivery, the item still arrived two days later than promised, meaning that I was not able to give my wife her anniversary gift until after the actual anniversary date. I found the support provided vague and underwhelming for what I believed to be a premium brand”

Helpful Report

Posted 1 year ago

Thank you for your review - we're so sorry to hear about the disappointing experience here! I can see Nicole has assisted with a postage fee refund for the delay. Of course, we will certainly pass your feedback forwards regarding the onsite issue. Please don't hesitate to contact us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Really happy with this attractive, high quality notebook I bought as a gift”

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Posted 1 year ago

“Website easy to use. My order came on time as told.”

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Posted 1 year ago

“Lovely diary, arrived quickly, well packaged.”

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Posted 1 year ago

“Excellent quality and always ultra quick dispatch and delivery.”

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Posted 1 year ago

“Very happy with the finished product and customer service. I initially personalized the product incorrectly. Contacted customer service and they authorized a refund and allowed me to reorder the personalized product, correctly this time. My wife was happy for the surprise gift and loves the quality of the product.”

Helpful Report

Posted 1 year ago

“My journal arrived with a huge amount of attention to detail. I couldn’t wait to start using it!”

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Posted 1 year ago

“Love their products. Always great quality.”

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Posted 1 year ago

“The item was delivered exactly as pictured and very high quality. It was delivered on time, even a little early. I would absolutely recommend their services.”

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Posted 1 year ago

“My calendar goes from May and skips June and July and goes straight to August so that’s very frustrating.”

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Posted 1 year ago

Thanks for your review, Lindsey - we're so sorry to see this error! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“High quality materials with lots of thought in mind for the content of the pages.”

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Posted 1 year ago

“Beautiful designs, arrived very promptly. Would definitely recommend”

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Posted 1 year ago

“This is my 4th year buying a planner — I carry it with me everywhere. A really wonderful product.”

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Posted 1 year ago

“I Love this journal the quality and the design is so cute. It came exactly how i personalised it. There is a lot of great advice and the daily entries are great. Definitely worth the price, Thank you!”

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Posted 1 year ago

“I always use this brand for planners for the past two years now. I love the structure of the productivity planner. Theres always a ton of new designs but i use the photo strip because im a huge fan of kpop and i love to customise with my fav groups. this helps me with motivation and getting things done.”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,454 reviews