Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.62

4.6 Rating 17,284 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,284 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Anonymous

Maans

Genesis Clarett

638

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible communication and experience that will always remind me that my husband didn’t receive his 60th Birthday Present. There was not even a shadow of understanding and empathy, when making the complaint. No mention of compensating my time I wasted putting photo album together or my husband’s disappointment. The album has never arrived and I don’t believe it has ever gone to production. I Do NOT recommend!”

Helpful Report

Posted 9 months ago

Thanks for your feedback, Aga. We're so sorry to hear about the disappointing experience here, this is of course not in line with our usual standards. I can see Nicole assisted with cancelling your order for a full refund, but please do reach out to us at support@papier.com if you have any further queries. We do hope you'll consider giving us another chance in the future. Papier CS Team

Posted 9 months ago

“The custom book I ordered and reviewed did not submit properly and was printed with the standard initials on it instead of our initials. It also had empty pages, so disappointing. It was also delivered over a week later than it was originally stated it would arrive.”

Helpful Report

Posted 9 months ago

Thanks for your feedback, Marsae! We're sorry to hear this. We've reached out via email to assist with a solution for you. Papier CS Team

Posted 9 months ago

“Love my agenda! Use it all day everyday”

Helpful Report

Posted 9 months ago

“Papier never disappoints. Quality is always in check and I enjoy using them every time. I highly recommend”

Helpful Report

Posted 9 months ago

“Much cheaper paper and cover than expected. I think the hype around the brand made me think it would be better. The planner had lots of totally pointless pages, and the structure is only for people who think really loosely/freely. Prefer a regular diary on reflection. Went in the recycling.”

Helpful Report

Posted 9 months ago

We're so sorry to hear about the disappointment with your planner! We'll certainly pass your feedback on as we're always looking to improve our products based on customers' thoughts. If you do have any photos showing the quality issues, please feel free to send these over to support@papier.com and we'll be happy to help. Papier CS Team

Posted 9 months ago

“Easy to build, exceptional quality, quick delivery. What more could you ask for!”

Helpful Report

Posted 9 months ago

“Beautiful notebooks, very original, excellent design and quality. Fast shipping”

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Posted 9 months ago

“Finally! Paper products I can love wholeheartedly, because of the ideal combo of stunning cover artworks, personalisation heaven, quality paper and materials, as well as actually useful and thought-provoking content pages within those covers. Too often I'm disappointed on one or more of these factors, so it's really a sigh of relief to find Papier, and will happily be buying more in the future!”

Helpful Report

Posted 9 months ago

“The quality of the paper is unmatched! So beautiful to write on and well thought out diary! Obssessed!”

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Posted 9 months ago

“Really lovely designs, and I like that you can add personalised messages and pictures to be printed. 1st time buying cards from Papier, will definitely purchase again.”

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Posted 9 months ago

“I seriously love their productivity planners. It’s helped me stay organized with my day and establish healthy habitats.”

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Posted 9 months ago

“Ordered our annual family photo albums, always such good quality, quick delivery and easy to use ordering/design process. Highly recommend!”

Helpful Report

Posted 9 months ago

“I’ve always wanted a special book to record my sailing adventures in and I finally found it. My kids and grand kids will be able to read all about my exploration of the thousand islands in Ontario, Canada.”

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Posted 9 months ago

“Great service”

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Posted 9 months ago

“Really beautiful products, arrived swiftly and presented beautifully! Wonderful to give as gifts. Very pleased and would buy again. When i amended my order (I wanted to add to my order), the customer service department were quick to assist.”

Helpful Report

Posted 9 months ago

“Ordered the mini photo book for valentines. Initial problem with delivery bring delayed but was sorted promptly and upgraded to next day delivery for free so recieved the item on said delivery date. The mini photo book was absolutely gorgeous and of very good quality. Would definitely recommend”

Helpful Report

Posted 9 months ago

“What a lovely product, I’m very happy with it!! High quality and speedy delivery”

Helpful Report

Posted 9 months ago

“I ordered wedding invitations. They were great quality and the design was beautiful. I received many compliments from our guests.”

Helpful Report

Posted 9 months ago

“I ordered my 2025 planner in early January and a month later still hadn't received it. The "tracking" offered by Papier is not real tracking but an UX designed bar you find in your account that just states if the item has been ordered, created, or "on the way". No actual courier tracking information is provided therefore it is impossible to know where your order truly is. Absolutely no transparency. Not only did I have to follow up on this, but was then told that the order "must have been lost" and that unfortunately a new planner needed to be sent back in line for production, printed and to be sent out. A few days later, I realize that they had put the wrong design into production and had to reach out for them to correct it, which restarted the production time. Cut to a few more weeks and still no planner, I check in again and ask for the actual tracking number, to which I was denied and then told that the courier was unable to deliver to my address due to a problem with MY address. For what it's worth, I own this house. The address is definitely correct, not to mention a simple 2-second check could have confirmed that on the company's end. THe blame was then shifted to their courier and I was told I needed to send them an alternate address for them to use. This should go without saying but a repeated issue with a courier who has already suppoedly lost multiple packages is not an issue on the customer's end but on the company. I had to fight for a partial refund a month ago when the second error was caught, resulting in an increased delay. Not only are we now days away from March, and I'm being told my only two options are a full refund or for them to once again put my order in the line of production and start another month-long waiting period. Every single time an issue was discovered, I was the one that had initiated the follow up. If I hadn't, I'm certain I would have never received my product and Papier would not have done it's due diligence to confirm I did. This is extremely disheartening as I needed my planner for work and had also been planning on using Papier for wedding items. I DEFINITELY would not recommend them now as they seem to lack any accountability and are not proactive in finding resolutions with customers. I can't even imagine if my wedding supplies were delayed by 2-3 months. Better to use a company who will actually do all they can to rectify an issue, versus project blame on the customer and courier. It truly should not be this hard guys....”

Helpful Report

Posted 9 months ago

We're sincerely sorry to hear about the disappointing experience here. This is of course not in line with our usual standards and we do take your feedback seriously. I can see that Melissa has now assisted with a partial refund for the trouble and your replacement order has been marked as delivered, but please don't hestitate to reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 9 months ago

“I got the mini book as a Valentine’s Day gift for my fiancé and he loved it! It’s so cute and very thoughtful. I definitely will be ordering again!! The website was very easy to navigate and did not lag at all while uploading photos through my phone.”

Helpful Report

Posted 9 months ago

Papier is rated 4.6 based on 17,284 reviews