Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot rate Papier highly enough. I ordered save the dates and later wedding invitations. They were easy to design and add our photo to and quality was really good and delivered quickly. I made a mistake in the wedding invitations, my fault and they agreed to reprint which was an unbelievably kind gesture. I would highly recommend”

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Posted 10 months ago

“Beautiful products and easily customised online”

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Posted 10 months ago

“First two orders I received had no backs to them. Third order I received had a back to it and the quality of the picture was terrible. Took about a month to get my items (regardless of express shipping) because of all the mistakes, and then was only reimbursed the shipping and a small part of my order. Was also told the new items would ship to me overnight and each time it took about a week. Really disappointed and will not be ordering or recommending again.”

Helpful Report

Posted 10 months ago

Thanks so much for your review - we're so sorry to hear about your experience and will certainly pass your feedback on. Sadly, our products do require a production time which we're unable to expedite but I can see that your replacement orders were dispatched on our overnight shipping service and that Melissa has also issued a partial refund as compensation for the errors. Please don't hesitate to reach back out to us at support@papier.com if you have any further queries. We do hope you'll consider giving us another chance in the future. Papier CS Team

Posted 10 months ago

“Lovely name cards for table. Matched what was shown on the website.”

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Posted 10 months ago

“Since December I have ordered many times from Papier, I love this brand and the quality of the products is unmatched. My most recent order was for 3 x photobooks of my wedding, 2 of which were gifts for mothers day. Unfortuantely I got an email on the day they were due to be delivered saying there was a delay and I wouldn't recieve the order in time. I asked for the delivery charge to be refunded as I'd paid for express delivery & the customer service was great, they refunded the delivery and apologised for the inconvenience. Can't fault Papier at all, I wish more businesses operated the way they do!”

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Posted 10 months ago

“Adore their products. The gratitude and wellness books are superb.”

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Posted 10 months ago

“We used Papier for our wedding album. I found the layouts really easy to use and loved what we put together. However on receipt the quality is very poor. The photos uploaded are a very high resolution, but the printing is streaky, grainy and dull. We spent £200+ so can’t afford to do it again with a different company. So disappointing.”

Helpful Report

Posted 10 months ago

Thanks for your feedback, Jenny - we're so sorry to hear about the disappointment with your photobook! Please feel free to get back to Nicole with photos of the issue and we'll be happy to look into this further for you. Papier CS Team

Posted 10 months ago

“I’m delighted with the photo books I ordered for my son’s wedding. It was so easy to use the program and the quality of the book was excellent. I’ve previously ordered photos with frames and they too were very nice quality. I’ll be ordering more photos with frames to match my collection.”

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Posted 10 months ago

“HUGE thank you to Danielle on the customer service team that was emailing me past 10pm after I ordered a personalised product with the wrong date not once, or twice but 3 times!! She was so friendly, understanding and patient, cancelling the wrong orders and even refunding me the difference when I used a promo code.”

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Posted 10 months ago

“Great quality and quick delivery”

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Posted 10 months ago

“I wanted to love the invitations but the border on the sample was larger on one side than the other. For the cost of the invitations I couldn’t risk purchasing and having them all be like that so unfortunately I had to go with another company.”

Helpful Report

Posted 10 months ago

So sorry to hear this, Morgan! If you'd like to reach out to us at support@papier.com with photos of the issue, we'd be happy to look into this further for you. Papier CS Team

Posted 10 months ago

“Easy to use and high quality book which arrived in a few days !”

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Posted 10 months ago

“Love these books.”

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Posted 10 months ago

“I ordered a photo book, with linen cover. It was a 70th birthday gift for a very lovely friend and I was anxious because I had never ordered anything fomr Papier before. Anyway, there was absolutely no need for anxiety at all - the book is beautiful. The cover looks and feels stylish / special, the paper and print quality is high and overall the design process was quite easy. The only extra thing I would like to have had was a few page templates that would allow more written content. My friend was moved to tears by the book, she loved it, and I will certainly use the sevice again.”

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Posted 10 months ago

“Package never arrived”

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Posted 10 months ago

Sorry to hear this, Ofentse! From your order tracking, it looks like this should be delivered safely by tomorrow, 8th April. Please do reach out to us at support@papier.com if there are any further issues with this or if you have any queries. Papier CS Team

Posted 10 months ago

“Always on time and always loved, by the one you love !”

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Posted 10 months ago

“Very disappointing. Wouldn't recommend to anyone. Print quality is nothing like shown on screen. Pathetic reimbursement”

Helpful Report

Posted 10 months ago

So sorry to hear this! We will certainly pass your feedback forwards. I can see Nicole has assisted with a partial refund for the disappointment but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 10 months ago

“Loved what we bought thank you!”

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Posted 10 months ago

“Terrible experience - do not order if you live in Australia! I ordered my wedding album in January and it’s now 5 April and it’s still not been delivered, after I have been contacting their customer service since February (when it was first meant to arrive). I think their customer service is a bot as it doesn’t respond to specific questions or apologise which adds to the frustration, they also take a long time to reply to emails. I ordered another one and sent to my parents in the UK and they received without any issues. As it’s my wedding album and it took me a long time to curate I still really want it and I’m desperate for their team to help/investigate and solve the issue..”

Helpful Report

Posted 10 months ago

Thanks for your review, Clare - we're so sorry to hear about the disappointing delivery experience and will certainly pass on your feedback! I can see Nicole has assisted with a further replacement on our express shipping service, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 10 months ago

“My last two orders have been messed up.”

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Posted 10 months ago

Papier is rated 4.6 based on 17,408 reviews