Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.58

4.6 Rating 17,470 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for express delivery …. And it never arrived and there was no explanation. The ‘WhatsApp’ customer service option is soulless and not fit for purpose.”

Helpful Report

Posted 1 year ago

We're so sorry to hear that! I can see that this has now been marked as delivered and Olivia has assisted with a postage refund for the delay, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“The products I ordered were beautiful and on nice thick stock paper. They really look expensive - far more than what I paid. I received the order pretty quickly too. I would use this company again!”

Helpful Report

Posted 1 year ago

“It’s disappointing to watch a brand that once set itself apart for quality and elegance fall victim to ego and cost-cutting. I began ordering my stationery from Papier in 2021 and was a loyal customer through 2024. Their products had a refined, understated charm that made them feel truly premium. Unfortunately, that changed when they started stamping their logo on the back of their correspondence cards—an unnecessary and tasteless branding choice that cheapens the entire product. To make matters worse, the quality of their envelopes has noticeably declined. What was once a thoughtful and beautifully executed product now feels cheap and compromised. It’s hard to understand why a company would undo what it once did so well. A real shame..”

Helpful Report

Posted 1 year ago

Thanks so much for your review, Sebastian! We've taken the step of adding our logo to the protect the artwork our designers create and so that you know your product is 100% genuine. Of course, we're so sorry for any disappointment and will certainly pass your feedback on. Do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“It’s easy to use and is also a great way to get out my thoughts and feeling on paper and see my progress”

Helpful Report

Posted 1 year ago

“This was bought as a present and has not been given as yet. But I am sure they will really love it. Everything about the item is lovely and delivery time excellent.”

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Posted 1 year ago

“I love my Papier journals and notebooks. The paper quality is amazing, the designs are appealing, and there is something for everybody. I want to replace all my notebooks with Papier notebooks!”

Helpful Report

Posted 1 year ago

“Was super small for the price, almost 30 pounds and the photo book itself was thin and underwhelming. - spending so much time creating and editing for it to be disappointing to open.”

Helpful Report

Posted 1 year ago

Thanks for your feedback! We're so sorry to hear that you're disappointed with your photobook. Please feel free to pop over any relevant photos to support@papier.com and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Nice service just what I ordered and on time if I have a special event, I will choose your company”

Helpful Report

Posted 1 year ago

“I ordered a personalized Wellness journal for a college graduation gift. It turned out beautifully and they liked it.”

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Posted 1 year ago

“I love my hard backed plain paper paper books. I do think they are too expensive”

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Posted 1 year ago

“Great quality and easily customisable - would definitely recommend!”

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Posted 1 year ago

“LOVE my 4 notebooks, 3 of them personalised!!! LOVE Papier!! 🩷🩷🩷”

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Posted 1 year ago

“super high quality, amazing selection”

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Posted 1 year ago

“Beautiful, well packaged and lovely to use!”

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Posted 1 year ago

“I ordered a personalized guest book. Beautiful! Very happy with purchase.”

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Posted 1 year ago

“I created and ordered a book for my sons 30th birthday. I was pleased with the book and it was delivered on time.”

Helpful Report

Posted 1 year ago

“Got two - one for each grand daughter and they love them! Last year got one for the oldest and her sister wanted one this year. The designs are really nice, they love having their names engraved, and the set up is very usable. Thank you!”

Helpful Report

Posted 1 year ago

“Shipping slow. Arrived after I transitioned out of Flirida for the summer so will not see it until next Fall.”

Helpful Report

Posted 1 year ago

Thank you for your review. We're sorry to hear that your order hasn't arrived safely! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Great product that provided a nice Mother's Day present. Good value.”

Helpful Report

Posted 1 year ago

“It was exactly what I expected, other than when creating it the header and footer were outlined in gold and i thought there would they would be printed on the cards.”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,470 reviews