Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,439 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,439 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a photo book for my wife for her first mother's day and I incorrectly put the wrong address. No issues, my fault so I ordered another identical one. Subsequently, the first was forwarded to me so I had two and thought to give one to my mother in law. The quality discrepancy between the two was shocking. One had warped photos and they were stretched and the other looked fine. Avoid this place their work is a nice roll.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Stu! We're so sorry to hear about the issue with one of your orders. Please do reach out to us at support@papier.com with any relevant photos of the issue and we'll be happy to help further. Papier CS Team

Posted 1 year ago

“Great for gifting!”

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Posted 1 year ago

“I absolutely love everything papier! Couldn’t fault any of their products and I have tried such a variety. Such good quality and a range of products which I love”

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Posted 1 year ago

“Beautiful quality notebooks with gorgeous designs”

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Posted 1 year ago

“I use the Wellness Journal every quarter and it's a staple of my daily routine. Uses the right prompts for me to get a good well rounded start in the morning and is lovely quality. The customisable personalised covers are my favourite feature though I think!”

Helpful Report

Posted 1 year ago

“We have already purchased a few items and been very happy! Our recent order hit a snag and the supposed delivery never made it to our friend. (Not Papier's fault...it was USPS). I emailed them and immediately got a response. I gave them a little more info and they have expedited a replacement to arrive next week. This is even more appreciated as it's coming from UK and this is a gift for a friend who is travelling soon!”

Helpful Report

Posted 1 year ago

“The last 2 years I have treated myself to a Papier mid-year diary and I love them. I use it every day and it has held up so well. I have had other that started looking a bit beaten up after the year is finished. But the Papier ones have definitely held up! I love the designs and the paper quality is amazing!”

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Posted 1 year ago

“Generally a go cerd site”

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Posted 1 year ago

“Quality of product is great, however now on two occasions the cards have arrived with siginificant delays resulting in belated cards and buying from another supplier to ensure the recipient (my wife ) got a card on her birthday”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Andrew! We're so sorry to hear about the late delivery of your order - a postage refund has now been processed to compensate the delay. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I paid for express delivery …. And it never arrived and there was no explanation. The ‘WhatsApp’ customer service option is soulless and not fit for purpose.”

Helpful Report

Posted 1 year ago

We're so sorry to hear that! I can see that this has now been marked as delivered and Olivia has assisted with a postage refund for the delay, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“The products I ordered were beautiful and on nice thick stock paper. They really look expensive - far more than what I paid. I received the order pretty quickly too. I would use this company again!”

Helpful Report

Posted 1 year ago

“It’s disappointing to watch a brand that once set itself apart for quality and elegance fall victim to ego and cost-cutting. I began ordering my stationery from Papier in 2021 and was a loyal customer through 2024. Their products had a refined, understated charm that made them feel truly premium. Unfortunately, that changed when they started stamping their logo on the back of their correspondence cards—an unnecessary and tasteless branding choice that cheapens the entire product. To make matters worse, the quality of their envelopes has noticeably declined. What was once a thoughtful and beautifully executed product now feels cheap and compromised. It’s hard to understand why a company would undo what it once did so well. A real shame..”

Helpful Report

Posted 1 year ago

Thanks so much for your review, Sebastian! We've taken the step of adding our logo to the protect the artwork our designers create and so that you know your product is 100% genuine. Of course, we're so sorry for any disappointment and will certainly pass your feedback on. Do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“It’s easy to use and is also a great way to get out my thoughts and feeling on paper and see my progress”

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Posted 1 year ago

“This was bought as a present and has not been given as yet. But I am sure they will really love it. Everything about the item is lovely and delivery time excellent.”

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Posted 1 year ago

“I love my Papier journals and notebooks. The paper quality is amazing, the designs are appealing, and there is something for everybody. I want to replace all my notebooks with Papier notebooks!”

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Posted 1 year ago

“Was super small for the price, almost 30 pounds and the photo book itself was thin and underwhelming. - spending so much time creating and editing for it to be disappointing to open.”

Helpful Report

Posted 1 year ago

Thanks for your feedback! We're so sorry to hear that you're disappointed with your photobook. Please feel free to pop over any relevant photos to support@papier.com and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Nice service just what I ordered and on time if I have a special event, I will choose your company”

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Posted 1 year ago

“I ordered a personalized Wellness journal for a college graduation gift. It turned out beautifully and they liked it.”

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Posted 1 year ago

“I love my hard backed plain paper paper books. I do think they are too expensive”

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Posted 1 year ago

“Great quality and easily customisable - would definitely recommend!”

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Posted 1 year ago

Papier is rated 4.6 based on 17,439 reviews