Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,439 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,439 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i still don't have my order”

Helpful Report

Posted 1 year ago

So sorry to hear that, Etunna! We've reached out via email now to arrange a solution. Papier CS Team

Posted 11 months ago

“I'm afraid that the cards I ordered have yet to arrive.”

Helpful Report

Posted 1 year ago

So sorry to hear that your order hasn't arrived! We've reached out via email now to arrange a solution. Papier CS Team

Posted 11 months ago

“Perfect and loved the same”

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Posted 1 year ago

“I have ordered journals and several sets of stationery from Papier and I have never been disappointed. Everything from their packaging to the quality of the products is thoughtful and well done. Papier brings color and joy to my journaling, letter writing, and to my life overall.”

Helpful Report

Posted 1 year ago

“Lovely notecards. My only complaint is that the edit box can be difficult to read, especially if the print is deliberately pale.”

Helpful Report

Posted 1 year ago

“WOULD AVOID AT ALL COSTS IF YOU NEED ON TIME A month before I needed my save the dates, I made my order for a sample, it arrived much later than it said it would and the letter was completly ripped open with the sample missing from the inside - granted this was a Royal Mail issue but I still did not get my sample. As soon as it arrived I contacted support and I spoke to Melissa, she was kind and popped through a free reorder straight away, yet this has never arrived and was ordered three weeks ago - again I do believe this is another Royal Mail issue but I still did not get my second sample. After waiting a week, I then stressed, ordered three variations of a photo for a sample express Saturday post. This would leave me enough time to review the sample and order the save the dates. I noticed after ordering that the samples were not showing the pictures in preview but when I clicked on them they were showing so messaged support to confirm all was ok, and they said there was a glitch with the system and the photos didn’t come through on their system. They then put a new order in for me and said all was good and they had fixed the issue and put my samples through to be printed. Saturday came and my order did not arrive. So I messaged support again to see where they were and was told there was another error and they hadn’t been printed. They then fixed the issue and said they would now print them and I’d receive it in a few days. This was concerning as why was I not contacted about there being an issue and my delivery date that I paid extra for being missed, why did it take my message to them to have this problem solved? The date they told me they would arrive came and once again they did not arrive even though I was told they were ordered as next day delivery. I sent another message to support and was told they were coming, but not once did I recieve a message to let me know things would be late - I only found out after contacting them each time. The next day came and finally they arrived, the package having 'standard delivery' on it so that was clearly a lie even though I was expressly told multiple times they had ordered 'next day delivery'. The samples that arrived were three of the same photo...so I never received the three photos I originally ordered. What was weird though was the three backs of the samples were the different wordings I had ordered but they had changed each sample to have the same photo rather than the different ones I ordered - I can't understand how this is possible? Something I also noticed was in the wording on the back that I kept the same for all 'invitation to follow' looked different on one to the other two - none had been changed from the wording on the example yet one of them was crooked and much smaller - this is something I did see in other reviews when researching after all of these problems. After this I was done with Papier and gave up. I spoke with Olivia throughout all of these issues and found her helpful initially but she would say things, they wouldn't come true and then she would just tell me the changed plans with no apology. I worked out she would just say what I wanted to hear no matter if it was true or not. Ellie was who got back to me and felt much more sympathetic to my situation and did process my full refund which was great, she then offered me a five pound voucher as compensation which was an odd call as I did make it clear how upset I was with the store, and if she was going to offer it i feel five pounds falls short of compensation for this issue. The sample that did arrive was fine but didn't blow me away for the price, and the differnces between the samples of the same wording concerned me. We instead ordered from Printed.com which is a third of the price, great quality and shipped the next day after I ordered - would highly recommend Printed.com if you're looking for a reliable company.”

Helpful Report

Posted 1 year ago

Thanks so much for your review, Isabella. We do take these issues seriously and will of course pass your feedback on. We sincerely apologise for the disappointing experience and can assure you that this is not in line with our usual standards. Please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 11 months ago

“Loved the packaging!!! Quick feedback: could y’all include a free sticker with the parcel that would be so cute!!!”

Helpful Report

Posted 1 year ago

“I have bought two recipe books and a travel journal! One of which in the Italian Summer pattern. The pattern is so beautiful and I love how all 3 turned out. However based on the pictures I was under they assumption they would arrive as a fabric type bound journal rather than a smooth heavy cardboard type bound journal. I look forward to purchasing more as they have made lovely gifts but would like to see a more luxury cloth type binding available.”

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Posted 1 year ago

“Many options. Fast delivery. Lovely product”

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Posted 1 year ago

“Love my photo book. I got the photo book for my partner’s birthday last year and I got another one for my mum. I will be ordering more in the future. Great quality and service”

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Posted 1 year ago

“I had the two most amazing help with a return from Ellie and Danielle. I was sad and angry that I placed an incorrect order which I was fully responsible for. They were both kind enough to help me with the return to then place the right order. I couldn’t thank them enough for their kindness.”

Helpful Report

Posted 1 year ago

“The book was as advertised and service was on time. However, the name printed on it when I got it personalized was so small it was barely legible. I would have returned it if if I had time but needed it right away.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Janet - we're so sorry to hear this! We do print personalisation exactly as submitted in the editor, but if you'd like to contact us at support@papier.com with any relevant photos of the issue, we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“Lovely wellbeing journal - just what I need. Beautiful design, great quality. Also ordered a lovely golden pen - nice and weighty.”

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Posted 1 year ago

“wonderful, great quality and delivery on time!”

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Posted 1 year ago

“I really love the design and style of my journal. The only thing I was not expecting was that my fountain pen would bleed through the page to the other side. I started journaling everyday a year ago and this is only my second notebook I’ve filled, so I was not sure on paper thickness.”

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Posted 1 year ago

“I loved my spiral recipe book. It's great! The only thing I would change is adding a snack section and a side dish section in addition to breakfast, lunch, dinner, and treats.”

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Posted 1 year ago

“The most beautiful notebook, I love it so much 🩷😍”

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Posted 1 year ago

“I purchased a hardcover notebook with lined pages and with customization on the cover. My purchase arrived in a timely fashion and looked exactly like the proof that I had seen before I placed my order. It was a beautiful product, and I was very proud to give it to one of my students as a gift.”

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Posted 1 year ago

“Really lovely card! Thank you!”

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Posted 1 year ago

“We custom desgined wedding invites and the service was very quick and paper quality and printing is great - excited to send them out!”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,439 reviews