Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,454 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Customer service. Made an error on my order and only spotted it the next day… But nothing was too much trouble for the lady that dealt with me. Absolutely brilliant.”

Helpful Report

Posted 1 year ago

“I’ve been beyond impressed with Papier from the quality of the journals, to the variety of fun designs and the amazing customer service. I spoke with Danielle when I placed my order due to an error on my part and she was so helpful and lovely. Couldn’t recommend enough.”

Helpful Report

Posted 1 year ago

“Still haven’t received my order. No help from customer service & no communication.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Lizzy! I can see Olivia has now assisted with a replacement but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Simple and effective, covers the bases. Second time buying from them.”

Helpful Report

Posted 1 year ago

“We were thrilled with the invitation cards we ordered and everyone has commented on how beautiful they are. The website was easy to use, I’d definitely recommend Papier.”

Helpful Report

Posted 1 year ago

“Fantastic quality, beautiful design and fast delivery! Absolutely obsessed with how our invitations came out!!”

Helpful Report

Posted 1 year ago

“Qick delivery. Excellent condition and the personalisation is brilliant. Would highly recommend.”

Helpful Report

Posted 1 year ago

“Happy that the two ribbons are back. Unhappy with the color i purchased.”

Helpful Report

Posted 1 year ago

“Beautiful products and amazing customer service! I'll definitely be ordering more planners in the near future.”

Helpful Report

Posted 1 year ago

“I always leave it too late to post overseas cards so being able to arrange everything n advance is a real bonus.”

Helpful Report

Posted 1 year ago

“Good quality - love the personalised picture cards.”

Helpful Report

Posted 1 year ago

“Beautiful diary. My second and my favourite so far.”

Helpful Report

Posted 1 year ago

“Hi! I received my order and it's all beautiful. I have been a customer for a while and people always comment on how beautiful my note cards are. This group is no exception! BUT I didn't get the envelopes for the Wave Boarder set. The others came, but not the white ones for the Blue boarder set. Please let me know what my next steps are. Thank you! Linsey Foster Order number: P-4743533”

Helpful Report

Posted 1 year ago

“This is my second time ordering from Papier and I have never been disappointed! Great quality of products and personalization is a nice touch. I always get compliments!”

Helpful Report

Posted 1 year ago

“Most helpful team to deal with. Very happy with the support and item ordered. Thank you.”

Helpful Report

Posted 1 year ago

“i still don't have my order”

Helpful Report

Posted 1 year ago

So sorry to hear that, Etunna! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“I'm afraid that the cards I ordered have yet to arrive.”

Helpful Report

Posted 1 year ago

So sorry to hear that your order hasn't arrived! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Perfect and loved the same”

Helpful Report

Posted 1 year ago

“I have ordered journals and several sets of stationery from Papier and I have never been disappointed. Everything from their packaging to the quality of the products is thoughtful and well done. Papier brings color and joy to my journaling, letter writing, and to my life overall.”

Helpful Report

Posted 1 year ago

“Lovely notecards. My only complaint is that the edit box can be difficult to read, especially if the print is deliberately pale.”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,454 reviews