Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,439 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,439 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my 3rd year getting their academic journals! They are on the pricier side, but really worth it. I get overwhelmed easily, so organisation is vital to me, and I love their layout; it really works for the way my brain visualises things. I also purchased a mid-year diary for my sister, which she loves. The variety of structures offered in their planner ensures that anyone can find what they are looking for. Also, the designs they have in selections are always incredible, and their availability in both loop ring and hard back is fantastic. Any time I bring it to meetings, my planner's design has been an icebreaker and a lovely start to a conversation. I can't say this enough. I love their planners, and they are worth the extra money.”

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Posted 11 months ago

“I was not happy with the product but the customer service was great.”

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Posted 11 months ago

Thanks so much for your review! We're so sorry for the disappointment and will of course pass your feedback on, but I'm glad to hear the team could help with a solution. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 11 months ago

“The journal we bought from Papier was beautiful. The packaging was subtly elegant, the cover sturdy, with wonderful fabric and a lovely monogram. The book opens to a good quality of paper with a nice page marker ribbon. It was a perfect gift for our graduating senior, and we were thrilled that it turned out so well!”

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Posted 11 months ago

“Very good product, very good service”

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Posted 11 months ago

“I have been buying this notepads religiously for years and I am always impressed at both the quality, the reasonable price and the speed in which it reaches me.”

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Posted 11 months ago

“Excellent Customer service. Made an error on my order and only spotted it the next day… But nothing was too much trouble for the lady that dealt with me. Absolutely brilliant.”

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Posted 11 months ago

“I’ve been beyond impressed with Papier from the quality of the journals, to the variety of fun designs and the amazing customer service. I spoke with Danielle when I placed my order due to an error on my part and she was so helpful and lovely. Couldn’t recommend enough.”

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Posted 11 months ago

“Still haven’t received my order. No help from customer service & no communication.”

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Posted 11 months ago

So sorry to hear this, Lizzy! I can see Olivia has now assisted with a replacement but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 11 months ago

“Simple and effective, covers the bases. Second time buying from them.”

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Posted 11 months ago

“We were thrilled with the invitation cards we ordered and everyone has commented on how beautiful they are. The website was easy to use, I’d definitely recommend Papier.”

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Posted 11 months ago

“Fantastic quality, beautiful design and fast delivery! Absolutely obsessed with how our invitations came out!!”

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Posted 11 months ago

“Qick delivery. Excellent condition and the personalisation is brilliant. Would highly recommend.”

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Posted 11 months ago

“Happy that the two ribbons are back. Unhappy with the color i purchased.”

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Posted 11 months ago

“Beautiful products and amazing customer service! I'll definitely be ordering more planners in the near future.”

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Posted 11 months ago

“I always leave it too late to post overseas cards so being able to arrange everything n advance is a real bonus.”

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Posted 11 months ago

“Good quality - love the personalised picture cards.”

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Posted 11 months ago

“Beautiful diary. My second and my favourite so far.”

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Posted 11 months ago

“Hi! I received my order and it's all beautiful. I have been a customer for a while and people always comment on how beautiful my note cards are. This group is no exception! BUT I didn't get the envelopes for the Wave Boarder set. The others came, but not the white ones for the Blue boarder set. Please let me know what my next steps are. Thank you! Linsey Foster Order number: P-4743533”

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Posted 11 months ago

“This is my second time ordering from Papier and I have never been disappointed! Great quality of products and personalization is a nice touch. I always get compliments!”

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Posted 11 months ago

“Most helpful team to deal with. Very happy with the support and item ordered. Thank you.”

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Posted 11 months ago

Papier is rated 4.6 based on 17,439 reviews