Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,454 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m a bit disappointed - I ordered some save the dates samples on 28/05/25 and on the 30/05/25 I received an email today they’d been dispatched however we are now over 2 weeks since then and they have never arrived. I have contacted you already to say this but heard nothing back. If someone could get back to me with regards to my order id appreciate it.”

Helpful Report

Posted 1 year ago

Oh no, we're so sorry to hear that your sample orders haven't arrived safely! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Very helpful in correcting mistakes, beautiful products”

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Posted 1 year ago

“A good notebook for recording recipes. Good quality. The order arrived quickly.”

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Posted 1 year ago

“Although the online process was excellent their printers let me down badly with sending samples out. First set ordered on 27th May failed to arrive within timeline given (2nd June) and ultimately they did send out second one - both arrived same day (16th June) which was too late for me and I had to use a local printer as last resort. So saddened by this experience as I can see otherwise excellent company.”

Helpful Report

Posted 1 year ago

Thanks so much for your review. We're so sorry to hear that your sample orders didn't arrive in time! We do hope that you'll consider giving us another chance in the future. Please feel free to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“So good and such a special gift for a loved one!!”

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Posted 1 year ago

“This is the second book I've had made. The first was a recipe journal gift and the second a hard book of all our wedding pics. Both books are stunning quality. The website was super easy to use and design the wedding book.”

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Posted 1 year ago

“I loved my academic planner from last year, which is why I went to purchase a new one. However, in the year that has passed slight changes have been made that threw me off. The paper feels slightly different, maybe a different weight or texture? But mainly the ink is now darker. Previously it was a light grey, which was really pretty and didn’t make the see-through quality very noticeable. Now with the darker print, it’s quite bad how much of the next page I can see which is not great. Also, it’s just jarring to look at and I prefer the softer, lighter shade of last year’s ink. I like the addition of the second book mark, as I did find that one was lacking and used another bookmark in addition to the built in one, so that is one positive change (although I’ve grown attached to my second bookmark and will probably keep using that). The planner is really nice, handled being thrown around in my overstuffed backpack for a year like a champ, the layout is great and works for me, but the changes to print irked me a little, but definitely not enough to stop me from using what I payed for.”

Helpful Report

Posted 1 year ago

“My mid year planner is beautiful and everything I needed. I enjoyed picking from the many beautiful designs and making it my own with personalization!”

Helpful Report

Posted 1 year ago

“The cards are nice, but the return address font doesn’t match the font I chose for the front of the cards, which is disappointing. (Not including a photo for privacy of my home address.) Also, the gift box was crushed before delivery.”

Helpful Report

Posted 1 year ago

Thanks for your review! We're so sorry to hear about the disappointment with your order. We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Love these journals, wouldn't buy from anywhere else.”

Helpful Report

Posted 1 year ago

“I had a wonderful experience ordering save the dates for our wedding! I opted not to get the "nicer" paper and was very surprised with the quality of the less expensive option. I paid a little extra for fast shipping and they didn't take long at all. Everything came nicely packaged and looks high quality even though they worked well into our small budget! We will likely be back for invitations and if not, I will recommend them in the future.”

Helpful Report

Posted 1 year ago

“Good communication of emails and good delivery!”

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Posted 1 year ago

“I'm very pleased with the photo book that I ordered, but would have been happier if I could change the position and cropping of my photos more online.”

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Posted 1 year ago

“I love my notebook however, the paper is so thin my highlighters bleed a bit. This isnt a huge issue but is a bit annoying at times.”

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Posted 1 year ago

“Gorgeous planner and great customer service!!! Definitely recommend”

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Posted 1 year ago

“I had initially recieved a travel journal instead of my recipe book, but they were so good about working with me. They were able to get me the fixed order before I moved so that I still had a chance to copy my mom's recipes. I will absolutely be ordering again!”

Helpful Report

Posted 1 year ago

“The planner I received had many extra pages that were not showing in the product listing. I find the first half of the planner to be inapplicable to me and frustrated that I can really only use the back half which is what was advertised.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Nicole! We're sorry to hear that. If you'd like to pop over any photos of the issue to support@papier.com, we'll be happy to help. Papier CS Team

Posted 1 year ago

“Great products, lots of choice and excellent service.”

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Posted 1 year ago

“Beautiful planners but low gsm and pricey.”

Helpful Report

Posted 1 year ago

Thanks so much for your feedback, Margarita! We're sorry to hear about the disappointment with your planner. If you'd like to pop over any photos of the quality issues to support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“Lovely! One of the best planners I’ve ever had. My only issue is that my planner arrived with a damaged spine (but I suppose some damage is bound to happen with use anyway so it’s no biggie)”

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Posted 1 year ago

Papier is rated 4.6 based on 17,454 reviews