Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,439 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,439 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had initially recieved a travel journal instead of my recipe book, but they were so good about working with me. They were able to get me the fixed order before I moved so that I still had a chance to copy my mom's recipes. I will absolutely be ordering again!”

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Posted 11 months ago

“The planner I received had many extra pages that were not showing in the product listing. I find the first half of the planner to be inapplicable to me and frustrated that I can really only use the back half which is what was advertised.”

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Posted 11 months ago

Thanks for your feedback, Nicole! We're sorry to hear that. If you'd like to pop over any photos of the issue to support@papier.com, we'll be happy to help. Papier CS Team

Posted 11 months ago

“Great products, lots of choice and excellent service.”

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Posted 11 months ago

“Beautiful planners but low gsm and pricey.”

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Posted 11 months ago

Thanks so much for your feedback, Margarita! We're sorry to hear about the disappointment with your planner. If you'd like to pop over any photos of the quality issues to support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 11 months ago

“Lovely! One of the best planners I’ve ever had. My only issue is that my planner arrived with a damaged spine (but I suppose some damage is bound to happen with use anyway so it’s no biggie)”

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Posted 11 months ago

“Stunning wedding album - much higher quality than others we looked at, and so easy to design, too. Was also impressed by the price - good value for money.”

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Posted 11 months ago

“I recently ordered my second planner from Papier, and when it arrived the package had obviously been damaged in transit. I contacted the company and without hesitation they sent a replacement via a better shipping option, to avoid the same thing happening again. What a great company and a beautiful product. I will definitely continue shopping with Papier.”

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Posted 11 months ago

“The quality of the customized stationary was beyond what I expected. I am so pleased with the product as a whole and will be ordering again in the future”

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Posted 11 months ago

“Papier offers beautiful products with great customization options!”

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Posted 11 months ago

“My package was damaged and I was not notified at all.”

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Posted 11 months ago

Thanks for your feedback, Courtney! I'm sorry to hear that your order was returned to us by the courier due to damage. We've reached out via email now to arrange a solution. Papier CS Team

Posted 11 months ago

“I was excited to receive my new planner, but upon reviewing its layout, I noticed that it includes nearly every religious and non-religious holiday—except Good Friday and Easter. I find this omission disappointing and unacceptable. It is concerning that major Islamic, Hindu, and Jewish holidays are included while these significant Christian observances are not. Due to this issue, I will no longer use or purchase Papier products.”

Helpful Report

Posted 11 months ago

Thanks so much for your review! We apologise for any disappointment with your planner and will certainly pass your feedback forwards. Please do reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 11 months ago

“I've bought two planners, and will buy again. High quality, and I love that you can personalize. Very fast shipping, too.”

Helpful Report

Posted 11 months ago

“Excellent quality of the card and the envelopes”

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Posted 11 months ago

“I love my Papier gratitude journals - my first was a gift to mark 1 year in sobriety and I have bought myself a further 2 (and plan to continue to do so once I fill a journal). The gratitude journal quality is exceptional and cover artwork is beautiful - the layout and content is beautiful with daily entries as well as spot checks, letters to self and 30 day reflections. Completing my journal has now become an invaluable part of my day and hugely helps tracking my overall mental health and wellbeing. Love, love, love - and highly recommend!”

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Posted 11 months ago

“Love this product but I ! hate ! that the mid year diary runs from July to July. When I reorder each year I have waste a month of a book!”

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Posted 11 months ago

“Love it, I wanna buy more!”

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Posted 11 months ago

“Quality of the card is top and delivery is on time!”

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Posted 11 months ago

“I buy these journals as gifts for my mom (started with gratitude now shes gota “opera journal” cook books and note pads) she says its her favorite thing to open and is quick to let me know when she is running out of pages! I love the idea of her have a little hand written beautiful library of her thoughts and recipies and wishes! Gardening journal next”

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Posted 11 months ago

“So easy to navigate through the website and create the book fast delivery to say it’s a personalised item which is very good quality”

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Posted 11 months ago

“The Papier Academic Planner is amazing. I usually use a planner for the first month of the school year and then forget about it. However, I used this planner from the first day of school to the last. I love how it's formatted to track assignments, goals, and important events. Not to mention all of the cute designs they have. And if you don't like those designs, you can customize a planner with your photos. I recommend this planner to everyone. From my classmates to my teachers.”

Helpful Report

Posted 11 months ago

Papier is rated 4.6 based on 17,439 reviews