Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.62

4.6 Rating 17,281 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,281 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Maans

Genesis Clarett

638

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product - it exceeded my expectations. I cannot wait to use my new recipe notebook!”

Helpful Report

Posted 7 months ago

“Aways us Papier for my greeting card needs, good selection, easy to use and very fast delivery. I live abroad and Papier is a real blessing for me”

Helpful Report

Posted 7 months ago

“Beautiful design, sent quickly and in perfect condition. Looking forward to using the rest of the range for our wedding.”

Helpful Report

Posted 7 months ago

“I love this site for printed personalized cards and writing paper. They make beautiful gifts! Pay attention to the type face on your order; the last order received was lighter than I anticipated. Never had that experience before but just be sure to review the type face before ordering.”

Helpful Report

Posted 7 months ago

“I have purchased, a gratitude book, planner and recipe book. All which are beautiful and help me with their intended purpose. I also purchased a gold roller ball pen. The pen itself is beautiful but the functionality of it is shocking. Its writes unevenly, you have to hold it in a specific way to make letters look decent which actually takes the joy out of writing with it. I would 100% recommend the books but 0% recommend the roller ball pens.”

Helpful Report

Posted 7 months ago

“It is hard to review a product that I do not have and so let me begin by saying, I did receive an order on time, but it wasn't mine. The email response time to fix the error was quick, but the reorder has been sent economy (re-order 4/28...to receive the correct order eta 5/9). If the mistake were on my end, I think I would've shipped 2nd day to try and retain a customer. The quality of the other person's order was nice, but ultimately not life-changing paper feel/quality. I believe they're trying for a luxury customer, but given the initial error and the lack of urgency to make it right, I can't say I would be compelled to order again.”

Helpful Report

Posted 7 months ago

Thank you for your feedback, Jacqueline - we're so sorry for the error here! This is of course not in line with our usual standards. I can confirm that Suzanne processed your replacement order on our priority shipping method, but sadly our printers do require production time that we're unable to expedite. We do hope you're pleased with your replacement order but of course, don't hesitate to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 7 months ago

“Crips, clean, elegant, exactly what I was looking for.”

Helpful Report

Posted 7 months ago

“The product was great and beautifully packaged however the only problem was it arrived 1 week after the scheduled delivery date and after the event I ordered it for so completely useless.”

Helpful Report

Posted 7 months ago

“I have been using papier since they began , I live overseas and they have been my saviour in sending birthday wishes , sympathy, thankyous and keeping in touch with family back in the UK - they are a good Quality product - I recommend them”

Helpful Report

Posted 7 months ago

“Bought a recipe book as a gift and I am so happy with the quality of the paper, the design, the speed of delivery, everything really!”

Helpful Report

Posted 7 months ago

“We used papier for our save the dates and we were blown away with the quality of the printing as well as the packaging that it arrived in. We will definitely be using papier for our wedding invites too! It's really easy to customise them online and they looked exactly as we hoped they would when they arrived.”

Helpful Report

Posted 7 months ago

“Always good quality items and delivered on time”

Helpful Report

Posted 7 months ago

“The online platform to create the photobook crashed twice during the process of making it, which meant it took me way longer than expected to complete. Further, although I paid extra for expedited delivery, the item still arrived two days later than promised, meaning that I was not able to give my wife her anniversary gift until after the actual anniversary date. I found the support provided vague and underwhelming for what I believed to be a premium brand”

Helpful Report

Posted 7 months ago

Thank you for your review - we're so sorry to hear about the disappointing experience here! I can see Nicole has assisted with a postage fee refund for the delay. Of course, we will certainly pass your feedback forwards regarding the onsite issue. Please don't hesitate to contact us at support@papier.com if you have any further queries. Papier CS Team

Posted 7 months ago

“Really happy with this attractive, high quality notebook I bought as a gift”

Helpful Report

Posted 7 months ago

“Website easy to use. My order came on time as told.”

Helpful Report

Posted 7 months ago

“Lovely diary, arrived quickly, well packaged.”

Helpful Report

Posted 7 months ago

“Excellent quality and always ultra quick dispatch and delivery.”

Helpful Report

Posted 7 months ago

“Very happy with the finished product and customer service. I initially personalized the product incorrectly. Contacted customer service and they authorized a refund and allowed me to reorder the personalized product, correctly this time. My wife was happy for the surprise gift and loves the quality of the product.”

Helpful Report

Posted 7 months ago

“My journal arrived with a huge amount of attention to detail. I couldn’t wait to start using it!”

Helpful Report

Posted 7 months ago

“Love their products. Always great quality.”

Helpful Report

Posted 7 months ago

Papier is rated 4.6 based on 17,281 reviews