Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most beautiful wedding invitations!!!”

Helpful Report

Posted 7 months ago

“I like the simplistic design and the personalization offered but that's about it. It's not my favorite planner. The lines (ink) on the pages is very light so relatively difficult to see. I also don't understand why the sections are done the way that they are. The first few pages are monthly calendars for each month, followed by monthly overviews of each month, then the weekly agenda. It would make more sense to group the content by month (July calendar, July overview, July weekly breakdown, then August calendar, August overview, August weekly breakdown, etc.) If I saw it in person, I wouldn't have purchased it”

Helpful Report

Posted 7 months ago

Thanks so much for your review, Katie! We're sorry to hear about the disappointment with your planner. Our product pages should provide full details about the inside contents but we'll certainly pass your feedback on. If you have any further queries, please feel free to reach out to us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 7 months ago

“I ordered a personalised engagement congratulations card. Papier sent two Fathers Day cards instead. The recipient's father is dead. I emailed Papier about the experience and to ask for an explanation. Twice. I have yet to receive any kind of response. A masterclass in poor customer service.”

Helpful Report

Posted 7 months ago

Thank you for your review. We're sincerely sorry to see that your order arrived incorrectly and we've reached out via email directly now to arrange a solution. Papier CS Team

Posted 7 months ago

“I ordered from here for my dad’s 50th birthday present and it was meant to be something special from me and my sister. Paying nearly £50 was a lot of money for a photo book but I thought it would be really good quality. However when I got this all the photos where blury and pixelated, I’m not happy at all and had to give him it as it arrived the day before his birthday! I have tried to get in touch but no reply yet so can someone from your team contact me at ellanickless2004@gmail.com”

Helpful Report

Posted 7 months ago

So sorry to hear this, Ella! We've reached out via email now to arrange a solution. Papier CS Team

Posted 7 months ago

“Great sevice and quality”

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Posted 7 months ago

“Love my photo album it's perfect”

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Posted 7 months ago

“Love this company! Gorgeous personalised items which just make the loveliest gifts and amazing customer service. I will definitely be shopping here again 💜”

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Posted 7 months ago

“The results were good, but the editing process was very difficult. It kept exiting out and did not save check project various times. I had to restart the project at least 5 times. It was definitely a pain point.”

Helpful Report

Posted 7 months ago

Thanks for your review! We're so sorry to hear about the trouble with the editing process - we will of course pass your feedback on as we're always looking to improve the onsite experience. Please do reach out to us at support@papier.com if you have any queries and we'll be happy to help. Papier CS Team

Posted 7 months ago

“Love patient tor stationary. Always been very happy. However the photo book quality was less than anticipated”

Helpful Report

Posted 7 months ago

Thanks for your feedback, Rachel! We're sorry to hear about the disappointment with your photobook. Please feel free to reach out to us at support@papier.com with relevant photos and we'll be happy to help. Papier CS Team

Posted 7 months ago

“I don't have much of a "use" review, since I purchased a planner that starts in July, but so far, it's BEAUTIFUL. I am so excited to use it! I am crossing my fingers that this will be THE planner I stick with. (Other planner collectors know what I am talking about!). I also really love the bookmark and pen holder. Those I think I would purchase again, no matter what. But the quality, speed and value of the planner is amazing, thus far! Thank you!!”

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Posted 7 months ago

“This is my fourth year coming back to you. Year after year for note cards and diaries/address book just know the qualities is good .. easy to use website which makes it perfect for personalising those gifts . Would love you to do a house diary with planner to do ect !”

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Posted 7 months ago

“Great service!”

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Posted 7 months ago

“Really great quality print and materials!”

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Posted 7 months ago

“A convenient and simply was to send my love to my family in the UK from Canada. I appreciate being able to add my own comments and personalise each card.”

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Posted 7 months ago

“I’m a bit disappointed - I ordered some save the dates samples on 28/05/25 and on the 30/05/25 I received an email today they’d been dispatched however we are now over 2 weeks since then and they have never arrived. I have contacted you already to say this but heard nothing back. If someone could get back to me with regards to my order id appreciate it.”

Helpful Report

Posted 8 months ago

Oh no, we're so sorry to hear that your sample orders haven't arrived safely! We've reached out via email now to arrange a solution. Papier CS Team

Posted 7 months ago

“Very helpful in correcting mistakes, beautiful products”

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Posted 8 months ago

“A good notebook for recording recipes. Good quality. The order arrived quickly.”

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Posted 8 months ago

“Although the online process was excellent their printers let me down badly with sending samples out. First set ordered on 27th May failed to arrive within timeline given (2nd June) and ultimately they did send out second one - both arrived same day (16th June) which was too late for me and I had to use a local printer as last resort. So saddened by this experience as I can see otherwise excellent company.”

Helpful Report

Posted 8 months ago

Thanks so much for your review. We're so sorry to hear that your sample orders didn't arrive in time! We do hope that you'll consider giving us another chance in the future. Please feel free to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 7 months ago

“So good and such a special gift for a loved one!!”

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Posted 8 months ago

“This is the second book I've had made. The first was a recipe journal gift and the second a hard book of all our wedding pics. Both books are stunning quality. The website was super easy to use and design the wedding book.”

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Posted 8 months ago

Papier is rated 4.6 based on 17,408 reviews