Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,439 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,439 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I must have added the wrong postcode to my order, as when I got the "posted" email, I noticed it was wrong. In a panic I contacted the courier who couldn't help and then papier. Alea, who works for papier, came up with a kind and helpful solution (reprinting and sending my 5 albums that I had ordered, for free). I'm touched, to tears, by this... as it was extremely kind and unexpected. My anniversary present will arrive late, but it WILL arrive. Thank you Alea!”

Helpful Report

Posted 9 months ago

“Products not arrived. Ordered a personalised diary as a birthday gift, paid extra for express postage. Diary still has not arrived, tried contacting customer services 2 days ago and they still have not responded. Very disappointing and poor service I would not recommend this company or their products.”

Helpful Report

Posted 9 months ago

Thank you for leaving us your review. I am so sorry to hear this! I can see that your postage fees have been refunded and your order is due to be delivered today. Do get in touch if we can assist any further. Best wishes, Papier CS Team

Posted 9 months ago

“I ordered a diary and when it came the edges were cut really badly, the rounded corners were not round and looked like whatever cuts it hadn’t cut it right, i own a small business and create things using a rounder and i know that there are often mistakes but even as a small business i would never send off a faulty item. they offered me either a replacement or a 20% refund, that refund would have been around £4 for a diary i had spent £25 on and £5+ in postage.. that had come faulty. so i opted for the replacement, when the replacement came it also was faulty, the corners were cut really badly again so i contacted them and the best they could offer me was a 15% refund, i just think when a brand is this big and charging what they do for planners and diary’s etc. they should be at least able to give you a 50% refund or provide you with a replacement which is of quality. it’s just frustrating because i don’t have the money for things like this but i thought id treat myself and i just think there should be some quality control on what gets sent out as i should be allowed to expect it to come nice without faults. (i would like to add photos of this but it keeps telling me ‘ * We could not upload one of your files, please try again later or contact support’)”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us your review. I am sorry to hear that your planner was cut incorrectly. I can see that your partial refund went through, and as a further apology, I have now refunded you your postage fees. We appreciate your feedback and apologies again. Papier CS Team

Posted 9 months ago

“Ordered a hard back note book and spiral bound/paperback diary. The hardback is lovely but the spiral bound diary is of such poor quality. The cover is so flimsy I can’t see it lasting a month, never mind a year. And because it’s personalised I can’t do anything about it? So disappointed for the price.”

Helpful Report

Posted 9 months ago

Thank you for leaving us your review. We sorry to hear you are disappointed with the quality! Your comments are really valuable and will be passed along to our product team as we review future designs and formats. We truly appreciate you taking the time to let us know. Best wishes, The Papier Customer Service Team ✍️

Posted 9 months ago

“Why are all notebooks lined and there is no squared notebook?”

Helpful Report

Posted 9 months ago

Thank you for leaving us your review! I'm afraid we don't offer square notebooks - I do apologise that we can't help out more with this! I will certainly be feeding this request back to our product team as something to consider in the future. I would advise signing up to our email newsletter (if you haven't already) so that you'll receive the latest on new product launches, partnerships, and offers. Papier CS Team

Posted 9 months ago

“I’ve been using papier academic planners for years and am really disappointed with the change to the weekly planner layout. Given that it’s meant for academic use, it doesn’t make sense that it’s now harder to write out longer assignments due to the narrow columns, and there’s now a lot less ability to customize your use.”

Helpful Report

Posted 9 months ago

Thank you for leaving us your review! I am so sorry to hear of your disappointment. Please be aware that we do have a flick-through feature for all of our products which guides customers before purchase. We do however appreciate your feedback! Papier CS Team

Posted 9 months ago

“Hi, I purchased a 2025 page a day photo diary for my adult daughter as a Christmas present. It was beautiful. I was absolutely horrified to see the way it has fallen a part by August when I visited her on a work day. This is a work diary so it is used 5 days a week as you would expect a page a day diary to be used. There have been no spillages or mis-treatment. A page a day diary is, by its very nature going to get daily use and be carried around. I feel ashamed of the poor quality of the gift I have given her. I hope that other customers do not suffer the same embarrassment that I have.”

Helpful Report

Posted 9 months ago

Thank you for leaving us your review. I am so sorry to hear this! Please do reach out to us at support@papier.com with any supporting images and we will be happy to assist you. Papier CS Team

Posted 9 months ago

“Just to be clear, the only assistance I received was a 15% refund on a $100 purchase for two books that I can’t even use. As other reviews have mentioned, and as I’ve already said, the paper quality is extremely poor and the ink bleeds through the pages. This is unacceptable for this price range, and I’m not satisfied with the customer service’s response, which was simply that the quality may vary depending on their supply.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us your review! I’m so sorry to hear you are unhappy with your order. Availability of the paper we source can differ due to global supply chain changes, so we may swap to alternative materials to ensure we are able to produce our stationery and keep it in stock. Unfortunately we cannot replace orders with a different paper stock - apologies I cannot help more with this! I will pass on this feedback to our team as something to look into for the future.

Posted 9 months ago

“Disappointing Quality – Not Worth the Price I paid for 2-day delivery but it arrived after 4 days. Not the end of the world, but frustrating. Unfortunately, the real disappointment was the quality of the planner itself. The cover finishing is poor and awkwardly cut, and the paper is so thin that printing from the previous page shows through, making it difficult to read. Any ink also bleeds through easily. The edges of the pages are uneven, with some sticking out and left unprotected. I’ve purchased many planners from other companies at this same price point, and they have all been far superior. Sadly, if this is the standard of Papier products, I won’t be buying from them again. The only positive was the packaging, which was presented nicely – but it’s not enough to make up for the quality issues.”

Helpful Report

Posted 9 months ago

Thank you for leaving us your review. I am so sorry to hear this! Please be assured that we have reached out to you directly as we are keen to resolve this for you. Papier CS Team

Posted 9 months ago

“Got the highlighters as a birthday present and all four of them came dry. Such a bummer they are adorable”

Helpful Report

Posted 9 months ago

Thank you for your review. I am so sorry to hear this! Please do reach out to us at support@papier.com with images of the faulty highlighters and we will be happy to resolve this for you. Papier CS Team

Posted 9 months ago

“Appalling customer service, my order never turned up! No refund either!”

Helpful Report

Posted 9 months ago

Thank you for leaving us your review. I am so sorry for your delivery experience! I can see that we have since refunded you in full for your order. Please do let us know if you require any further assistance. Papier CS Team

Posted 9 months ago

“I regret not doing enough research before using their services. Had I looked at the company’s reviews, I might have been aware of the issues.”

Helpful Report

Posted 9 months ago

“I didn’t receive my order and I messaged Papier to get a refund or new order! They were so helpful and very quick to get me a new product. Love there designs and items!!! Highly recommend ordering from them!”

Helpful Report

Posted 9 months ago

“I ordered 2 personnalised notebook and I was genuinely surprised by how flimsy these notebooks felt. The paper is very thin, ink shows through on the other side, and the pages come off the spiral way too easily. For the price, I expected something much more solid and pleasant to use. The quality just doesn’t match what I thought I was paying for. I definitely not recommand the customise notenooks.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us your review. I am so sorry for any disappointment caused. I can see that the issue has now been resolved with our customer service team, however if you do require any further assistance, please do get in touch! Papier CS Team

Posted 9 months ago

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Posted 9 months ago

“Thank you for our beautiful photo books. I made a silly mistake and Steph at Papier sorted it out for me …. On a Sunday. She was wonderful - thank you ! Our books ( I ordered 3 copies ) are beautiful …. Cheered us up after saying goodbye to our gorgeous Cocker spaniel. Lots of happy memories. 5 star product and customer service.”

Helpful Report

Posted 9 months ago

“To the folks at Papier: Thank you for the superb quality and fast shipping (a week before estimated delivery date). This is my fifth time ordering a personalized gifts for loved ones. Beautiful work, always.”

Helpful Report

Posted 10 months ago

“Used papier site to create year books for my daughter’s year 3 class as school closing for good after this term. First time using papier. The actual product turned out nicely and my daughter loves her year books, however there was a delay with the production of the books which meant they were not delivered before school term ended. Customer support team did provide partial refund for the delay in the end. Another thing to note is there was no undo button on the editor when creating the book so worth the company considering adding that function.”

Helpful Report

Posted 10 months ago

“I recently got a personalized Academic Planner from Papier, and even though there was a little slip-up, their support team is so sweet! Quick shout-out to Danielle and Nicole, they were so helpful, were quick with their responses, and just so sweet!! I couldn’t be happier with what they helped me with. Back to the Academic Planner; the layout is thoughtfully designed, making it easy to stay on top of deadlines, schedules, and study goals. The variety of stylish covers and the option to personalize them really make it feel like something special. It’s totally worth it, I'll be using these until I graduate!”

Helpful Report

Posted 10 months ago

“I ordered a Wedding Album, I was happy with the result. In designing it, I would have preferred a few extra page layouts and the ability to reduce some of the photos; I could enlarge but not reduce. I usually do paper Scapebooking and this was the first digital album I had done; the process was quick but I thought I would have a lot more options. I also thought it came in a gift box and wasn't impressed with the exchange rate charged after the order was processed.”

Helpful Report

Posted 10 months ago

Papier is rated 4.6 based on 17,439 reviews