Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.58

4.6 Rating 17,470 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So disappointed by failure to delivery photo book. Very poor experience. Ordered a photo book and paid extra for express delivery. Also allowed a couple of days buffer before granddaughters 1st birthday party - the photo book was a gift. Only for the courier to cancel delivery at 8.30pm the night before after already being a day late on original delivery. Upset that no time is left to organise any sort of alternative. Plenty of better options elsewhere that I will use in future. Not recommended.”

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Posted 11 months ago

“What I received isn’t the same as what I ordered. The front page of the photo book is a random photo from the pages inside of the book.”

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Posted 1 year ago

“We ordered our wedding invites from Papier, and they look beautiful and are really high quality. We spent a little extra to get printed envelopes, and they are perfect! Unfortunately, the details card had some spelling mistakes we spotted when the order arrived. I contacted the Papier customer service team, and Nicole was so helpful and we were able to correct the mistakes and make a new order. The customer service was exceptional, and I will absolutely be shopping with Papier in the future.”

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Posted 1 year ago

“Dear Papier, how do I get refill cartridges for my wave fountain pen which I love? The refills seem to have gone from the website...”

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Posted 1 year ago

“There was a mix up in orders and I ended up receiving another persons book. Papier’s chat bot made it really easy to contact an agent to help me out. I got contacted by Robin fairly quickly, I just had to send a photo of the book and they sent me out another book with no questions WITH express shipping. Robin you’re fantastic and thank you papier!”

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Posted 1 year ago

“My customised planner arrived slightly damaged due to shipping. I messaged them on a Saturday and within 6 minutes Steph from customer service had sent off the order for another one to be sent to me. The quality of the paper is really nice and the damaged planner is definitely still useable so that’s good.”

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Posted 1 year ago

“The photo album is beautiful but I was very disappointed at the cover quality... I bought the fabric one which is the most expensive... Just to find out that the cover image is GLUED to it and the corners are lifting from the fabric... If looked a bit cheap to me so unfortunately I won't be ordering that model anymore... The interior is gorgeous though.”

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Posted 1 year ago

“First order last year was great but they’ve gone downhill since then and I won’t be using them next time. I ordered a calendar and a photo book which was supposed to be a gift for a family member’s birthday. I paid for express shipping to ensure it arrived beforehand but after several days there was no update on their website. I contacted them and they said that the calendar had a technical error so they wouldn’t be able to print it, they hadn’t realised that they even had the order in their system until I contacted them. They informed me that the photo book would be shipped that afternoon but they still haven’t sent it.”

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Posted 1 year ago

“Huge disappointment, the colours on the cover are completely different from the original image colour scheme. The colours inside the pages are washed, the images have lost their deep reach colour, the contrast and boldness. Especially the black and white images have lost their deep contrast. As a professional photographer I wanted to try this product for my personal work and family photography but I won’t buy from Papier again.”

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Posted 1 year ago

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Posted 1 year ago

“Our guest book arrived quickly and looks lovely. It's great quality and I would highly recommend Papier.”

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Posted 1 year ago

“Cloud sticky index tabs: These are so cute, and I gave two stars because they indeed work for the planner that I purchased from this site (although the stick still isn’t great). However, I’ve tried using them on multiple other paper / books and they fall right off. So bummed!”

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Posted 1 year ago

“Charles was amazing, great customer service. thank you so much !! x”

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Posted 1 year ago

“I love their journals but shipping & delivery time are VERY slow.”

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Posted 1 year ago

“If I could give them no stars I would. Ordered a card for our anniversary and made sure I done this a week in advance in case of delays. The card never showed up and was apparently posted first class (which should take up to two days to arrive). I do not believe this company even sent the order out. Very lucky I didn’t order any other items such as the photo books! Avoid this company!!”

Helpful Report

Posted 1 year ago

“There's a definite prioritising of looks over quality here. I purchased a rollerball pen and some replacement cartridges for it. Shipping, packaging, etc, is fine, but the rollerball ink cartridges they use are terrible — blotchy and scratchy. The pen itself is fine and a nice weight in the hand, but any future cartridges I will source elsewhere.”

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Posted 1 year ago

“I ordered personalized notecards from Papier well in advance for an engagement dinner I was hosting. Instead of my order, they sent me someone else’s cards with another couple’s names on them. When I contacted customer service, they admitted the mistake and promised to rush reprint my order so it would arrive by the date I needed. That promise was not kept. The reprint did not arrive on the day they guaranteed, but the day after the dinner. At that point the cards were useless—I had no gift to present at the event I had carefully planned for. The company told me I could simply recycle the incorrect cards I received, which felt careless given the error. While the representatives I spoke with were polite, the service itself was unreliable. If you are ordering from Papier for a time-sensitive or meaningful occasion, be aware that they may not deliver when promised, even after acknowledging a mistake. I would not order from them again.”

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Posted 1 year ago

“Item was damaged but got in touch via email and staff we super fast and extremely helpful! They have sent me a replacement without any trouble. Such lovely quality products and great customer service”

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Posted 1 year ago

“I purchased some writing paper from Papier and there was a mistake on my address. I contacted costumer service and Melissa went above and beyond to fix the issue. Promp responses to my emails and very professional communication. I will use this company again! By the way the quality of the product is excellent and the shipping was fast. Thank you!”

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Posted 1 year ago

“The design was cute and the planner will do, but the quality, especially for the price, was bad. This planner's price point was already lower than most planners I've bought, so I wasn't expecting *great* quality, but it's even worse than I thought. The design is pixelated and poorly printed and the cover is nearly as thin as the paper, which is already thin itself. It just appears like it was poorly made dropped shipped product. It's grainy and sad. I'm disappointed I didn't listen to other reviewers. I would not recommend this product.”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,470 reviews