Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.62

4.6 Rating 17,268 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,268 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Anonymous

Maans

Genesis Clarett

638

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Qick delivery. Excellent condition and the personalisation is brilliant. Would highly recommend.”

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Posted 6 months ago

“Happy that the two ribbons are back. Unhappy with the color i purchased.”

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Posted 6 months ago

“Beautiful products and amazing customer service! I'll definitely be ordering more planners in the near future.”

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Posted 6 months ago

“I always leave it too late to post overseas cards so being able to arrange everything n advance is a real bonus.”

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Posted 6 months ago

“Good quality - love the personalised picture cards.”

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Posted 6 months ago

“Beautiful diary. My second and my favourite so far.”

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Posted 6 months ago

“Hi! I received my order and it's all beautiful. I have been a customer for a while and people always comment on how beautiful my note cards are. This group is no exception! BUT I didn't get the envelopes for the Wave Boarder set. The others came, but not the white ones for the Blue boarder set. Please let me know what my next steps are. Thank you! Linsey Foster Order number: P-4743533”

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Posted 6 months ago

“This is my second time ordering from Papier and I have never been disappointed! Great quality of products and personalization is a nice touch. I always get compliments!”

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Posted 6 months ago

“Most helpful team to deal with. Very happy with the support and item ordered. Thank you.”

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Posted 6 months ago

“i still don't have my order”

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Posted 6 months ago

So sorry to hear that, Etunna! We've reached out via email now to arrange a solution. Papier CS Team

Posted 6 months ago

“I'm afraid that the cards I ordered have yet to arrive.”

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Posted 6 months ago

So sorry to hear that your order hasn't arrived! We've reached out via email now to arrange a solution. Papier CS Team

Posted 6 months ago

“Perfect and loved the same”

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Posted 6 months ago

“I have ordered journals and several sets of stationery from Papier and I have never been disappointed. Everything from their packaging to the quality of the products is thoughtful and well done. Papier brings color and joy to my journaling, letter writing, and to my life overall.”

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Posted 6 months ago

“Lovely notecards. My only complaint is that the edit box can be difficult to read, especially if the print is deliberately pale.”

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Posted 6 months ago

“WOULD AVOID AT ALL COSTS IF YOU NEED ON TIME A month before I needed my save the dates, I made my order for a sample, it arrived much later than it said it would and the letter was completly ripped open with the sample missing from the inside - granted this was a Royal Mail issue but I still did not get my sample. As soon as it arrived I contacted support and I spoke to Melissa, she was kind and popped through a free reorder straight away, yet this has never arrived and was ordered three weeks ago - again I do believe this is another Royal Mail issue but I still did not get my second sample. After waiting a week, I then stressed, ordered three variations of a photo for a sample express Saturday post. This would leave me enough time to review the sample and order the save the dates. I noticed after ordering that the samples were not showing the pictures in preview but when I clicked on them they were showing so messaged support to confirm all was ok, and they said there was a glitch with the system and the photos didn’t come through on their system. They then put a new order in for me and said all was good and they had fixed the issue and put my samples through to be printed. Saturday came and my order did not arrive. So I messaged support again to see where they were and was told there was another error and they hadn’t been printed. They then fixed the issue and said they would now print them and I’d receive it in a few days. This was concerning as why was I not contacted about there being an issue and my delivery date that I paid extra for being missed, why did it take my message to them to have this problem solved? The date they told me they would arrive came and once again they did not arrive even though I was told they were ordered as next day delivery. I sent another message to support and was told they were coming, but not once did I recieve a message to let me know things would be late - I only found out after contacting them each time. The next day came and finally they arrived, the package having 'standard delivery' on it so that was clearly a lie even though I was expressly told multiple times they had ordered 'next day delivery'. The samples that arrived were three of the same photo...so I never received the three photos I originally ordered. What was weird though was the three backs of the samples were the different wordings I had ordered but they had changed each sample to have the same photo rather than the different ones I ordered - I can't understand how this is possible? Something I also noticed was in the wording on the back that I kept the same for all 'invitation to follow' looked different on one to the other two - none had been changed from the wording on the example yet one of them was crooked and much smaller - this is something I did see in other reviews when researching after all of these problems. After this I was done with Papier and gave up. I spoke with Olivia throughout all of these issues and found her helpful initially but she would say things, they wouldn't come true and then she would just tell me the changed plans with no apology. I worked out she would just say what I wanted to hear no matter if it was true or not. Ellie was who got back to me and felt much more sympathetic to my situation and did process my full refund which was great, she then offered me a five pound voucher as compensation which was an odd call as I did make it clear how upset I was with the store, and if she was going to offer it i feel five pounds falls short of compensation for this issue. The sample that did arrive was fine but didn't blow me away for the price, and the differnces between the samples of the same wording concerned me. We instead ordered from Printed.com which is a third of the price, great quality and shipped the next day after I ordered - would highly recommend Printed.com if you're looking for a reliable company.”

Helpful Report

Posted 6 months ago

Thanks so much for your review, Isabella. We do take these issues seriously and will of course pass your feedback on. We sincerely apologise for the disappointing experience and can assure you that this is not in line with our usual standards. Please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 6 months ago

“Loved the packaging!!! Quick feedback: could y’all include a free sticker with the parcel that would be so cute!!!”

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Posted 6 months ago

“I have bought two recipe books and a travel journal! One of which in the Italian Summer pattern. The pattern is so beautiful and I love how all 3 turned out. However based on the pictures I was under they assumption they would arrive as a fabric type bound journal rather than a smooth heavy cardboard type bound journal. I look forward to purchasing more as they have made lovely gifts but would like to see a more luxury cloth type binding available.”

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Posted 6 months ago

“Many options. Fast delivery. Lovely product”

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Posted 6 months ago

“Love my photo book. I got the photo book for my partner’s birthday last year and I got another one for my mum. I will be ordering more in the future. Great quality and service”

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Posted 6 months ago

“I had the two most amazing help with a return from Ellie and Danielle. I was sad and angry that I placed an incorrect order which I was fully responsible for. They were both kind enough to help me with the return to then place the right order. I couldn’t thank them enough for their kindness.”

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Posted 6 months ago

Papier is rated 4.6 based on 17,268 reviews