Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,454 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t order from this place. Especially if you’re in the USA. My wedding photo album arrived with grainy and awful quality printed pictures. Though the files I uploaded were of highest quality from the photographer, Papier didn’t state in the process that they needed an even more specific file type. Only after did I receive product and speak with an entirely unhelpful customer service representative, did they decide to share that info. Additionally, their product said made in the USA. Well, it wasn’t and my item shipped from the UK resulting in me having to pay taxes and duties on import. I wouldn’t have ordered internationally if they hadn’t lied on their website. Overall I’m extremely disappointed with what was supposed to be a sentimental keepsake from our wedding day. Only after did a long discussion did they offer a measly partial refund. Don’t expect high quality from them.”

Helpful Report

Posted 8 months ago

“The customer service at Papier is top notch. I had the pleasure of working with Emily who helped me secure my brand new gorgeous notebook! She troubleshooted each problem and guided me through the buying process. I felt taken care of and would highly recommend to friends and family to take a visit on the website and purchase a gorgeous customized notebook!”

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Posted 8 months ago

“Excellent quality and customer service throughout. So happy with the order!”

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Posted 8 months ago

“Really happy with the quality of the product. Perfect really. Quick to arrive and really nicely packaged.”

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Posted 8 months ago

“So disappointed by failure to delivery photo book. Very poor experience. Ordered a photo book and paid extra for express delivery. Also allowed a couple of days buffer before granddaughters 1st birthday party - the photo book was a gift. Only for the courier to cancel delivery at 8.30pm the night before after already being a day late on original delivery. Upset that no time is left to organise any sort of alternative. Plenty of better options elsewhere that I will use in future. Not recommended.”

Helpful Report

Posted 8 months ago

“What I received isn’t the same as what I ordered. The front page of the photo book is a random photo from the pages inside of the book.”

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Posted 8 months ago

“We ordered our wedding invites from Papier, and they look beautiful and are really high quality. We spent a little extra to get printed envelopes, and they are perfect! Unfortunately, the details card had some spelling mistakes we spotted when the order arrived. I contacted the Papier customer service team, and Nicole was so helpful and we were able to correct the mistakes and make a new order. The customer service was exceptional, and I will absolutely be shopping with Papier in the future.”

Helpful Report

Posted 8 months ago

“Dear Papier, how do I get refill cartridges for my wave fountain pen which I love? The refills seem to have gone from the website...”

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Posted 8 months ago

“There was a mix up in orders and I ended up receiving another persons book. Papier’s chat bot made it really easy to contact an agent to help me out. I got contacted by Robin fairly quickly, I just had to send a photo of the book and they sent me out another book with no questions WITH express shipping. Robin you’re fantastic and thank you papier!”

Helpful Report

Posted 9 months ago

“My customised planner arrived slightly damaged due to shipping. I messaged them on a Saturday and within 6 minutes Steph from customer service had sent off the order for another one to be sent to me. The quality of the paper is really nice and the damaged planner is definitely still useable so that’s good.”

Helpful Report

Posted 9 months ago

“The photo album is beautiful but I was very disappointed at the cover quality... I bought the fabric one which is the most expensive... Just to find out that the cover image is GLUED to it and the corners are lifting from the fabric... If looked a bit cheap to me so unfortunately I won't be ordering that model anymore... The interior is gorgeous though.”

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Posted 9 months ago

“First order last year was great but they’ve gone downhill since then and I won’t be using them next time. I ordered a calendar and a photo book which was supposed to be a gift for a family member’s birthday. I paid for express shipping to ensure it arrived beforehand but after several days there was no update on their website. I contacted them and they said that the calendar had a technical error so they wouldn’t be able to print it, they hadn’t realised that they even had the order in their system until I contacted them. They informed me that the photo book would be shipped that afternoon but they still haven’t sent it.”

Helpful Report

Posted 9 months ago

“Huge disappointment, the colours on the cover are completely different from the original image colour scheme. The colours inside the pages are washed, the images have lost their deep reach colour, the contrast and boldness. Especially the black and white images have lost their deep contrast. As a professional photographer I wanted to try this product for my personal work and family photography but I won’t buy from Papier again.”

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Posted 9 months ago

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Posted 9 months ago

“Our guest book arrived quickly and looks lovely. It's great quality and I would highly recommend Papier.”

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Posted 9 months ago

“Cloud sticky index tabs: These are so cute, and I gave two stars because they indeed work for the planner that I purchased from this site (although the stick still isn’t great). However, I’ve tried using them on multiple other paper / books and they fall right off. So bummed!”

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Posted 9 months ago

“Charles was amazing, great customer service. thank you so much !! x”

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Posted 9 months ago

“I love their journals but shipping & delivery time are VERY slow.”

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Posted 9 months ago

“If I could give them no stars I would. Ordered a card for our anniversary and made sure I done this a week in advance in case of delays. The card never showed up and was apparently posted first class (which should take up to two days to arrive). I do not believe this company even sent the order out. Very lucky I didn’t order any other items such as the photo books! Avoid this company!!”

Helpful Report

Posted 9 months ago

“There's a definite prioritising of looks over quality here. I purchased a rollerball pen and some replacement cartridges for it. Shipping, packaging, etc, is fine, but the rollerball ink cartridges they use are terrible — blotchy and scratchy. The pen itself is fine and a nice weight in the hand, but any future cartridges I will source elsewhere.”

Helpful Report

Posted 9 months ago

Papier is rated 4.6 based on 17,454 reviews