Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.62

4.6 Rating 17,269 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,269 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Anonymous

Maans

Genesis Clarett

638

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the two most amazing help with a return from Ellie and Danielle. I was sad and angry that I placed an incorrect order which I was fully responsible for. They were both kind enough to help me with the return to then place the right order. I couldn’t thank them enough for their kindness.”

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Posted 6 months ago

“The book was as advertised and service was on time. However, the name printed on it when I got it personalized was so small it was barely legible. I would have returned it if if I had time but needed it right away.”

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Posted 6 months ago

Thanks for your feedback, Janet - we're so sorry to hear this! We do print personalisation exactly as submitted in the editor, but if you'd like to contact us at support@papier.com with any relevant photos of the issue, we'll be happy to look into this further for you. Papier CS Team

Posted 6 months ago

“Lovely wellbeing journal - just what I need. Beautiful design, great quality. Also ordered a lovely golden pen - nice and weighty.”

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Posted 6 months ago

“wonderful, great quality and delivery on time!”

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Posted 6 months ago

“I really love the design and style of my journal. The only thing I was not expecting was that my fountain pen would bleed through the page to the other side. I started journaling everyday a year ago and this is only my second notebook I’ve filled, so I was not sure on paper thickness.”

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Posted 6 months ago

“I loved my spiral recipe book. It's great! The only thing I would change is adding a snack section and a side dish section in addition to breakfast, lunch, dinner, and treats.”

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Posted 6 months ago

“The most beautiful notebook, I love it so much 🩷😍”

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Posted 6 months ago

“I purchased a hardcover notebook with lined pages and with customization on the cover. My purchase arrived in a timely fashion and looked exactly like the proof that I had seen before I placed my order. It was a beautiful product, and I was very proud to give it to one of my students as a gift.”

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Posted 6 months ago

“Really lovely card! Thank you!”

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Posted 6 months ago

“We custom desgined wedding invites and the service was very quick and paper quality and printing is great - excited to send them out!”

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Posted 6 months ago

“My mid year planner arrived. I love it! The quality of book and paper is amazing. The personalized touch with my name is perfect! Way more than anticipated! So excited to use. Can’t wait to order another one soon!”

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Posted 6 months ago

“The most wonderful gift for my partner! Super premium and affordable even though you can personalise, which usually costs an arm and a leg. Also quicker delivery than was promised. I cannot wait to order more items!! I bought a personalised journal as a birthday gift, and know friends have done the same. Love!”

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Posted 6 months ago

“Omg!!! I love my new papier planners. I bought a few, one for business, one for personal and one to track fitness. I love the quality, the colorways and the customization. I would love to see one in the future that is dedicated to fitness gym girlies though. But i love the quality so much, cheaper than Erin Condren but soooo much better quality.”

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Posted 6 months ago

“Excellent quality with a quick turn around.”

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Posted 6 months ago

“Despite inaccurate shipping dates, I’m pleased with most of what I bought. The notebooks I customized are beautiful and high quality, and I would certainly buy those again. The bookmarks and sticky tabs were also nice, can’t complain about that. The only thing is that I was rather disappointed in the pens and the highlighters. The pens looked nice, but they don’t write well. And the highlighters are just not what I wanted or hoped for. Based on the exterior components, I thought the colors would be light/retro colors but they’re just like normal highlighters. Wouldn’t recommend those.”

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Posted 6 months ago

“Book was finished really nicely and well received.”

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Posted 6 months ago

“Customer support was super helpful! We forgot to upload the address list for our wedding invitations. They were able to cancel the order, apply a credit, & helps us reorder so we didn't need to remake our invitations. The process was very simple and straightforward. Really appreciated their professionalism, kindness, and diligence!”

Helpful Report

Posted 6 months ago

“I received great customer service, but I am convinced that whoever designed this planner has never actually used one in their day to day life. It makes no sense to have the months, monthly summaries/goal setting pages, and weekly pages all in separate thirds of the planner. I wrongly assumed that it would go goal setting, then month, and then the weekly spreads for that month. I’m having a hard time trying to figure out how I’ll use this or tab the different sections, but I am pretty disappointed. It’s an item I personalized, so I know that it’s not returnable. I’ve bought Papier items in person at various retailers and loved them, but this is my first time buying online. I love my name and credentials on the front, but I don’t see how I’ll be using this. I wish that Papier would allow reviews on their site so I could see what others thought. I understand that there is a virtual flip through, but I mistakenly believed that a brand of this quality would organize their planners in a logical manner.”

Helpful Report

Posted 6 months ago

Thanks so much for your review, Ellen - we're so sorry for the disappointment with your planner and will of course pass your feedback on. Please feel free to contact us at support@papier.com with any relevant photos and we'll be happy to assist further. Papier CS Team

Posted 6 months ago

“rush order came so fast!”

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Posted 6 months ago

“Fast delivery, beautiful custom notebooks, easy to edit customizations”

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Posted 6 months ago

Papier is rated 4.6 based on 17,269 reviews