Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.58

4.6 Rating 17,470 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was expected for the 4th and for 2 weeks theres been no update and it is still waiting to be picked up by UPS. Not sure what’s going on but delivery time does not seem to be accurate at all. Still have not received it or gotten any updates.”

Helpful Report

Posted 10 months ago

“The product itself was great but the customer service is very poor. I ordered a photobook and wanted the giftbox with it but was unable to because it was sold out. I still ordered the photobook anyway, and set up a notification to let me know when the gift box was back in stock. I received the notification and tried to order it only to find out you can only order it with a photobook. I sent an enquiry where it was adviced will get a response within 1 working day. It took 3 days to reply. I had explained the situation and the reply i got was its an upsell item and you cannot order individually. I think the fact the item was sold out when i ordered the photobook an exception could be made to those affected.”

Helpful Report

Posted 10 months ago

“They make it impossible to close your account. This is the worst customer service I have ever experienced.”

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Posted 10 months ago

“My granddaughter is going to LOVE these note pads! Fast shipping.”

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Posted 10 months ago

“This is the only place I could find a Photo Personalized Address Book. I was a little apprehensive of the cost, but it was worth it! High quality book, inside and out. Very happy and I hope this item continues to be offered.”

Helpful Report

Posted 10 months ago

“The customer service we have received from Papier has been outstanding. It’s so hard to imagine your personalised stationary until it arrives and we sadly weren’t happy with ours, we reached out to customer services and they allowed us to completely reorder 50 cards with a new design! We couldn’t be happier and also couldn’t fault the team in their response and generosity.”

Helpful Report

Posted 10 months ago

“The planner itself is lovely as I hoped. However, I was expecting the calendar to be blank -- instead, the holidays included seem arbitrary or obscure. National Braille Day and National Coming Out Day plus all other religious holidays, but not Easter?! I'm disappointed in this heavy-handed anti-Christian bias. I can write in Ascension Day and Pentecost, but c'mon, guys. Easter....”

Helpful Report

Posted 10 months ago

“While the journal is nice, it has definitely went down in quality. I ordered this journal for 2025 and was so pleased with it. I ordered again this year and was unfortunately disappointed due to the paper. I first noticed that the words were lighter but that isn’t a huge issue. I found out that that is probably due to the fact that the paper is not the same quality it once was, but still quite a high price. The paper is thinner and lacks the slight gloss it had in the old one. It doesn’t write as smooth or erase as well. I unfortunately do not feel like I will be buying this again next year because of the inconsistency of product. Who knows what the quality will be in another year’s time. It’s a shame because I really did love the layout.”

Helpful Report

Posted 10 months ago

“Was under the impression that the Monthly Over View, Monthly Lists, and Weekly Overview in the planner would be bundled together by each month. Was disappointed to find out that each section was separated. Just makes it more difficult to have to flip through to find each month.”

Helpful Report

Posted 10 months ago

“Do NOT order from Papier My partner and I ordered a number of personalised leather notebooks for Christmas presents . We ordered from Papier as we had previously used the company for similar items and numerous personalised Christmas cards in the past , so to reorder meant we were extremely happy previously but NOT this time . The items arrived and we immediately noticed one items personalisation was spelt incorrectly ( not our error but papiers) . At the same time we noticed ( our error ) we forgot to add gift boxes . We immediately emailed explaining what had happened and could we purchase the gift boxes to suit the notebooks we had just received ? We were told NO even though we expected to be charged and were willing to pay postage . What a diabolical company to deal with. The notebooks are nice but without the box they are average. With regards to the misprint we were offered a 15% discount ! Why would we accept this when the item is a gift . I think Papier has lost touch with reality or they think they are better than they are . We will never order from this company again and I would urge anyone thinking of ordering from Papier to rethink . Customer service matters particularly in this day and age when it costs so much in marketing to get the customer in the first place . Papier rethink your customer service you are not that special !!”

Helpful Report

Posted 10 months ago

“I’ve been a loyal Papier customer for years and have recommended them multiple times, but after my recent experience, I will not be using them again. I ordered 5 leather notebooks and forgot to add gift boxes. I reached out immediately, offering to pay for the boxes and delivery, but was told it’s “not possible” because their website doesn’t allow it. I even said I’d forgo a refund or replacement for a faulty notebook if they could simply add the boxes manually, but they still refused, blaming their system. What makes this worse is that they can manually process a replacement order (which they did for the faulty notebook), yet claim they can’t manually add gift boxes. That’s not a system limitation, that’s a lack of flexibility and willingness to help a loyal customer. Papier’s products are beautiful, but their customer service is rigid and dismissive. A company that prides itself on personalisation should not hide behind “the website doesn’t allow it” for something as simple as adding gift boxes but offer better solutions for customers. After years of loyalty, this experience has left me frustrated and disappointed.”

Helpful Report

Posted 10 months ago

“Beautiful book but…All religious holidays included but Easter! Hoping this was an oversight! Most important holiday for my Christian faith. If not an oversight, I will not be buying again!! (Tried to leave a photo but wouldn’t upload)”

Helpful Report

Posted 11 months ago

“Tried to create a photo album for my parents’ wedding anniversary. The first book had strange symbol typos. The second reprint had blank pages in it and wrong cover font. The third reprint was exactly the same as the second…no corrections made after plenty of time spent chatting with support. Unbelievable. Been trying to add photos to show incompetency but it says it’s not able to upload. Don’t understand that either.”

Helpful Report

Posted 11 months ago

“the book journals would be almost perfect if not for how badly the paper ghosts”

Helpful Report

Posted 11 months ago

“Extremely poor quality. Ordered a photo album. The photo is stuck on and is peeling off already when I opened this. The photos are dark, dull and the printing is a poor quality of photo compared to the photos we have printed elsewhere. Considering the cost I am shocked that at the quality of the product provided. I am waiting to recieve a response to my complaint but at this point I would really recommend not using this company given the poor quality”

Papier 1 star review on 15th November 2025

Helpful Report

Posted 11 months ago

“I’m extremely disappointed with my recent order from Papier. I ordered wedding thank-you cards and uploaded two photos to be printed. When I previewed everything on their website, the images looked clear, bright, and high quality. Unfortunately, what I received was the complete opposite. The printed cards came out very dark, dull, and unclear. The main photo on the front—featuring our faces—was so heavily shaded that you can barely even see us. The quality is embarrassing, and there’s no way we can send these out to our guests. When I reached out to customer service, the only solution they offered was a 15% refund, which amounted to just a few dollars. Considering the entire order is unusable, this response felt dismissive and unhelpful. I expected much better quality and customer care from Papier. Sadly, the cards were a complete waste, and I wouldn’t recommend ordering photo-based products from them.”

Helpful Report

Posted 11 months ago

“Don’t order from this place. Especially if you’re in the USA. My wedding photo album arrived with grainy and awful quality printed pictures. Though the files I uploaded were of highest quality from the photographer, Papier didn’t state in the process that they needed an even more specific file type. Only after did I receive product and speak with an entirely unhelpful customer service representative, did they decide to share that info. Additionally, their product said made in the USA. Well, it wasn’t and my item shipped from the UK resulting in me having to pay taxes and duties on import. I wouldn’t have ordered internationally if they hadn’t lied on their website. Overall I’m extremely disappointed with what was supposed to be a sentimental keepsake from our wedding day. Only after did a long discussion did they offer a measly partial refund. Don’t expect high quality from them.”

Helpful Report

Posted 11 months ago

“The customer service at Papier is top notch. I had the pleasure of working with Emily who helped me secure my brand new gorgeous notebook! She troubleshooted each problem and guided me through the buying process. I felt taken care of and would highly recommend to friends and family to take a visit on the website and purchase a gorgeous customized notebook!”

Helpful Report

Posted 11 months ago

“Excellent quality and customer service throughout. So happy with the order!”

Helpful Report

Posted 11 months ago

“Really happy with the quality of the product. Perfect really. Quick to arrive and really nicely packaged.”

Helpful Report

Posted 11 months ago

Papier is rated 4.6 based on 17,470 reviews