Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,439 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,439 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful! Great quality and plenty of room to write.”

Helpful Report

Posted 11 months ago

“The picture quality was very poor, especially when it was put next to a card from moonpig that had near to perfect photo quality.”

Helpful Report

Posted 11 months ago

Thanks for your feedback - we're so sorry to hear about the disappointment with your greetings card! If you'd like to pop over a photo showing the issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 11 months ago

“This is my second year ordering notebooks, and I’ve now purchased three—each one has been absolutely stunning! This time, I decided to try the pencil cases and cloud stickers as gifts plus notebook, and I’m so glad I did. They’re adorable and such nice quality!”

Helpful Report

Posted 11 months ago

“Gorgeous thank you cards, excellent quality. I haven’t found anywhere else that even comes close to the quality Papier provides.”

Helpful Report

Posted 11 months ago

“It’s so beautiful, I love that it has my name on it. Great quality, super useful, I use it every single day”

Helpful Report

Posted 11 months ago

“Unfortunately the card never arrived :(”

Helpful Report

Posted 11 months ago

“Quality stationery guaranteed every time when purchasing from Papier. I recently bought pens for teachers' presents that were greatly appreciated. Will always return to Papier for quality stationery for presents and myself.”

Helpful Report

Posted 11 months ago

“Order was on two parts. One was two greetings cards that were delivered ok. The second part was a customised recipe book. This item was never received. Delivery was planned for later than initially estimated without this being communicated with me. In the end Evri delivered it in a different building from the one my flat is in, so never found it. And despite the fact that Evri admitted their mistake, Papier never acknowledged the issue. They asked three times for the order number in the WhatsApp discussion which I also find very poor customer support.”

Helpful Report

Posted 11 months ago

Oh no - we're so sorry to hear this! We've reached out via email now to arrange a solution. Papier CS Team

Posted 11 months ago

“Love the feel and quality of the paper and the cover”

Helpful Report

Posted 11 months ago

“Won't go anywhere else for my planners/ diary's. I love the quality and design choices.”

Helpful Report

Posted 11 months ago

“Lovely gifts! One of the items was missing and customer care sorted no issues which was much appreciated”

Helpful Report

Posted 11 months ago

“The most beautiful wedding invitations!!!”

Helpful Report

Posted 11 months ago

“I like the simplistic design and the personalization offered but that's about it. It's not my favorite planner. The lines (ink) on the pages is very light so relatively difficult to see. I also don't understand why the sections are done the way that they are. The first few pages are monthly calendars for each month, followed by monthly overviews of each month, then the weekly agenda. It would make more sense to group the content by month (July calendar, July overview, July weekly breakdown, then August calendar, August overview, August weekly breakdown, etc.) If I saw it in person, I wouldn't have purchased it”

Helpful Report

Posted 11 months ago

Thanks so much for your review, Katie! We're sorry to hear about the disappointment with your planner. Our product pages should provide full details about the inside contents but we'll certainly pass your feedback on. If you have any further queries, please feel free to reach out to us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 11 months ago

“I ordered a personalised engagement congratulations card. Papier sent two Fathers Day cards instead. The recipient's father is dead. I emailed Papier about the experience and to ask for an explanation. Twice. I have yet to receive any kind of response. A masterclass in poor customer service.”

Helpful Report

Posted 11 months ago

Thank you for your review. We're sincerely sorry to see that your order arrived incorrectly and we've reached out via email directly now to arrange a solution. Papier CS Team

Posted 11 months ago

“I ordered from here for my dad’s 50th birthday present and it was meant to be something special from me and my sister. Paying nearly £50 was a lot of money for a photo book but I thought it would be really good quality. However when I got this all the photos where blury and pixelated, I’m not happy at all and had to give him it as it arrived the day before his birthday! I have tried to get in touch but no reply yet so can someone from your team contact me at ellanickless2004@gmail.com”

Helpful Report

Posted 11 months ago

So sorry to hear this, Ella! We've reached out via email now to arrange a solution. Papier CS Team

Posted 11 months ago

“Great sevice and quality”

Helpful Report

Posted 11 months ago

“Love my photo album it's perfect”

Helpful Report

Posted 11 months ago

“Love this company! Gorgeous personalised items which just make the loveliest gifts and amazing customer service. I will definitely be shopping here again 💜”

Helpful Report

Posted 11 months ago

“The results were good, but the editing process was very difficult. It kept exiting out and did not save check project various times. I had to restart the project at least 5 times. It was definitely a pain point.”

Helpful Report

Posted 11 months ago

Thanks for your review! We're so sorry to hear about the trouble with the editing process - we will of course pass your feedback on as we're always looking to improve the onsite experience. Please do reach out to us at support@papier.com if you have any queries and we'll be happy to help. Papier CS Team

Posted 11 months ago

“Love patient tor stationary. Always been very happy. However the photo book quality was less than anticipated”

Helpful Report

Posted 11 months ago

Thanks for your feedback, Rachel! We're sorry to hear about the disappointment with your photobook. Please feel free to reach out to us at support@papier.com with relevant photos and we'll be happy to help. Papier CS Team

Posted 11 months ago

Papier is rated 4.6 based on 17,439 reviews