Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,454 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't realize that the productivity planner was not a full year planner. I don't see information on the production information that indicates it is only for a four month period, either. Very disappointed that I spent so much on an item that I would have to buy 3 of to make work for my planning, for way more than I usually spend on just 1 planner for an entire year. I thought it would be worth it, but being that it doesn't cover the entire year, I just have to buy a new planner elsewhere.”

Helpful Report

Posted 1 year ago

Thanks for your review! I'm so sorry to hear that the incorrect book was ordered. Our product pages should provide full details about the inside contents of all our books. Please feel free to reach out to us at support@papier.com and we'll be happy to look into a solution for you. Papier CS Team

Posted 1 year ago

“My personalised calendar arrived damaged. I have requested a replacement, suggesting a different print that was reportedly more affordable than the original. However, my offer was declined. Subsequently, I asked for a refund, which was also denied. They offered only a 20% refund for the calendar. Please be advised that if you order a personalised item, you will only receive a 20% refund. Very disappointed.”

Helpful Report

Posted 1 year ago

Thanks for your review - we're so sorry to hear that! Sadly, we are only able to issue like-for-like replacements for damaged items but we'll of course pass your feedback on. Do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Beautiful but not functional. I purchased a calendar and not sure why they’re so expensive - you can barely use it. July 1st starts on a Tuesday but since Monday is June apparently we don’t need to plan that week out? The entire first week of July isn’t on the planner. And not only that, but the print is so “whimsical” and aesthetic it’s not even functional. The lines are barely visible and the size with the giant rings makes it cumbersome and bulky. Overall very poor design and execution just to overcharge for something “pretty” on thick paper.”

Helpful Report

Posted 1 year ago

Thanks very much for your feedback, Gina! So sorry to hear about the disappointment with your planner. If you'd like to pop over any photos of the issues mentioned to support@papier.com, we'd be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“I love Papier I’ve consistently order from them for 5 years. My new academic diary for Aug 2025-jul 2026 has got much worse quality paper though. In all my old journals I have used watercolour paint to colour code and have been thrilled by the thick paper quality. It’s very disappointing that they have stripped back on the original quality paper. Other than that I love the diaries and couldn’t live without them.”

Helpful Report

Posted 1 year ago

“This product is really nice - better than the photo. I am very happy with everything, colour, breakdown of weeks/months and paper quality. Will be using again!”

Helpful Report

Posted 1 year ago

“I bought the Jacobean florals hardcover notebook. The paper is thin and feels cheap. The writing shows through to the other side of the paper. For the price, I wasn’t expecting it to feel so cheap. I would not buy again.”

Helpful Report

Posted 1 year ago

Thanks for your feedback. We're so sorry to hear about the disappointment with your notebook! Please feel free to send over any relevant photos to support@papier.com and we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“Received Recipe journal. Will be using it for recipes j have to alter due to diet restrictions. Fancy and fun but simply designed to customize however you want Pen / bookmark holder is pretty-”

Helpful Report

Posted 1 year ago

“Disappointed. Birthday card was printed on thick paper not card. I thought it would be printed on the same quality card my wedding thank you cards were printed on from this company which were fantastic. This card looked cheap and awful. Not worth the money compared to other companies. Won’t buy again.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Lisa - so sorry to hear this! If you'd like to pop over any relevant photos to support@papier.com, we'd be happy to look into this further. Papier CS Team

Posted 1 year ago

“Poor quality printing and extremely overpriced. Avoid at all costs!”

Helpful Report

Posted 1 year ago

Thanks for your feedback - so sorry to hear this! If you'd like to pop over any relevant photos to support@papier.com, we'd be happy to help. Papier CS Team

Posted 1 year ago

“I am more than happy with the invitations and RSVP cards with Menu choices for my coming wedding. The staff were extremely helpful when I wanted something different from the norm. I’m just now working on the Order of Service and the order will be placed once all the details are finalised. Everyone who has received an invitation have been so positive with there feedback.”

Helpful Report

Posted 1 year ago

“I bought one of your books for my lovely daughter who absolutely loved it. It was exactly as described & l was very impressed, it was perfect. Thankyou.”

Helpful Report

Posted 1 year ago

“This is the 6th diary I have ordered from Papier as they are quite simply the most beautiful, luxurious, well laid out diaries! They just suit me and my needs - both business & personal - so perfectly! I love the beautiful, artistic designs and the fact that I can personalise them. It is such a pleasure to write in my diary - the quality and craftsmanship that goes into them is second to none. I can’t recommend them highly enough.”

Helpful Report

Posted 1 year ago

“These books are not worth how expensive they are. I just purchased two 30 page books to recap a holiday ($300 together) and they look like they could have been done at Officeworks for $50. Also there is no writing on the binder of the book, so if you wanted to start a collection of holiday books and put them on a bookshelf you'd have no way of knowing which is which.”

Helpful Report

Posted 1 year ago

Thanks for your review! We're so sorry to hear about the disappointment with your photobooks. If you'd like to pop over any relevant photos of the quality issues to support@papier.com, we'll be happy to look into this further. We'll certainly pass on your feedback regarding the ability to print on the spine in the meantime. Papier CS Team

Posted 1 year ago

“Easy to design and quick delivery! Very happy with the whole process.”

Helpful Report

Posted 1 year ago

“Completely MY error that a font size was off on my personalized stationary. Nicole at Papier quickly placed a credit in my account so I could re-order. They absolutely didn't have to, as I was the one who confirmed the order was correct. I was thrilled because the stationary is heavy weight and beautiful except for the error that I made! I didn't want it to go to waste. Papier has won a client for life.”

Helpful Report

Posted 1 year ago

“Beautiful! Great quality and plenty of room to write.”

Helpful Report

Posted 1 year ago

“The picture quality was very poor, especially when it was put next to a card from moonpig that had near to perfect photo quality.”

Helpful Report

Posted 1 year ago

Thanks for your feedback - we're so sorry to hear about the disappointment with your greetings card! If you'd like to pop over a photo showing the issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“This is my second year ordering notebooks, and I’ve now purchased three—each one has been absolutely stunning! This time, I decided to try the pencil cases and cloud stickers as gifts plus notebook, and I’m so glad I did. They’re adorable and such nice quality!”

Helpful Report

Posted 1 year ago

“Gorgeous thank you cards, excellent quality. I haven’t found anywhere else that even comes close to the quality Papier provides.”

Helpful Report

Posted 1 year ago

“It’s so beautiful, I love that it has my name on it. Great quality, super useful, I use it every single day”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,454 reviews