Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,440 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,440 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was good, but late delivery”

Helpful Report

Posted 1 year ago

“I'm a long term customer totally disappointed in the new branding all over it and the designs. Only 3/5 stars from me and I used to love Papier.”

Helpful Report

Posted 1 year ago

Thanks for your review! We're really sorry to hear about the disappointment with your order. We've taken the step of adding our logo to protect our designers' artwork but we of course value your feedback and will pass this forwards. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Always love picture portraits from Papier ! Quality is amazing.”

Helpful Report

Posted 1 year ago

“My journal is beautiful and arrived looking just as I expected. However, when I opened the book, it was a wellness journal and not a reading journal as I had expected. I reached out to papier and they were extremely pleasant and responsive and sent me a corrected reading journal right away. The process was smooth and easy and I really appreciated the customer service!”

Helpful Report

Posted 1 year ago

“Perfect job”

Helpful Report

Posted 1 year ago

“Easy to apply personalisation, good quality and efficient service.”

Helpful Report

Posted 1 year ago

“Awful. My order never arrived. Why email me asking for my feedback when I’ve attempted to contact you several times about my order?”

Helpful Report

Posted 1 year ago

Sorry to hear this, Ruth! I can see Steph has assisted with a full refund on the missing order but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I've been writing in Papier journals for over 5 years now, I think. I love you guys.”

Helpful Report

Posted 1 year ago

“I love the design and page layout but the pages are very thin and fragile.”

Helpful Report

Posted 1 year ago

Thnaks for your feedback, Justine - we're so sorry to hear that! Please feel free to pop over any photos of the issue to support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 year ago

“Love what you do and the quality (and pricing is reasonable I think). A few issues - (1) your promo code did not get sent to me, (2) you should have it so that gold can be added regardless of size, (3) you should allow the title to also be on the side binding (in gold) no matter the size, and (4) an option (like artifact uprising) to do an album that is writeable, cloth cover, same size, etc. with the filters etc gold foil and color options (I didnt think you had the best color options but some good ones). But I am OBSESSED with our thank you cards from you OMG”

Helpful Report

Posted 1 year ago

“The items purchased were gifts. Everyone was impressed on how the journal and recipe books came out.”

Helpful Report

Posted 1 year ago

“Always a great service from Papier, their range of products is impressive and everything is so beautuflly made.”

Helpful Report

Posted 1 year ago

“So happy with my order, everything is beautiful and well packaged”

Helpful Report

Posted 1 year ago

“Excellent quality and easy website.”

Helpful Report

Posted 1 year ago

“Melissa was absolutely amazing! I couldn’t have asked for better support and guidance🥹Thank you again Melissa.”

Helpful Report

Posted 1 year ago

“I'm not someone who ever thought they'd get into journaling but this has been life changing! Fantastic prompts, great quality of paper, and 10/10 customer service.”

Helpful Report

Posted 1 year ago

“Fabulous, beautiful, so so elegant.”

Helpful Report

Posted 1 year ago

“Maya goes the extra mile for amazing customer service!”

Helpful Report

Posted 1 year ago

“I like most of papier products. However, I don't think the agenda book I got is conducive to having a yearly planner. Perhaps I didn't read the description well enough but also who makes a planner that isn't meant for the whole year ?”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment with your order, Michelle. As per the product page, our Productivity Planners run for 16 weeks only. We'll certainly pass your feedback on! Please don't hesitate to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“My order was a birthday gift for my daughter. She specifically gave me the site to go to and order the journal she wanted. She loved it!!”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,440 reviews