Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought these as a gift to a friend of mine and she absolutely loved the pen and journal. Loved the idea of being able to customize the name.”

Helpful Report

Posted 11 months ago

Thanks so much for your review, Ali - so glad to hear that your friend loved their gift! Regarding the feedback on pricing and packaging, we'll certainly pass this on and do apologise for any disappointment. Please don't hesitate to reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 11 months ago

“Beautiful products, and very supportive and kind customer service. I love buying my planners from Papier!”

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Posted 11 months ago

“I made a mistake on my Save the Dates and the Papier customer service team was extremely helpful in getting that fixed. So glad I ordered from them!”

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Posted 11 months ago

“The customer service is amazing. The quality of all of their products make me so happy. Papier is definitely my happy place!”

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Posted 11 months ago

“I've loved Papier for a couple of years now. Their products are great quality, and very reasonably priced for what you're given. I'm so excited to be using them for our wedding stationary this year!”

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Posted 11 months ago

“My customized book journal is even prettier in person and customer service was so helpful when I reached out about an issue !!”

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Posted 11 months ago

“Great quality product, but promised shipping time on website not fulfilled and order arrived late”

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Posted 11 months ago

“Great card designs and delivery.”

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Posted 11 months ago

“Great product and service”

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Posted 11 months ago

“The cards we ordered were so gorgeous and AMAZING quality! I loved it so much I’m ordering my save the dates and other wedding stuff from here.”

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Posted 11 months ago

“The covers are really nice and there’s a huge variety but the paper quality is so disappointing. I decided to switch from a well known planner brand to Papier and even pen shows through the pages. Not what I was expecting from a planner that was not cheap.”

Helpful Report

Posted 11 months ago

Thanks for your feedback, Kerry - we're so sorry to hear this! Please feel free to reach out to us at support@papier.com with photos of the issue and we'll be happy to help. Papier CS Team

Posted 11 months ago

“I made several attempts to add pages and download the appropriate number of photos. I also didn't realize that I had to centre the photos...I thought they would be printed whole so had to re order my book as heads were cut off. More detailed instructions would be helpful”

Helpful Report

Posted 11 months ago

“The cooking journal was great quality and had a very effective design. The markers I received were okay, the colors were good but one of them had a very damaged tip. It still writes but does so with less ease as the other ones.”

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Posted 11 months ago

“I love my Papier planners! I’m on year four of ordering this brand and have love them. The designs are so beautiful and the planner itself is broken down very well, without being “too much” or overwhelming.”

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Posted 11 months ago

“The quality of my photo album was really good. I did however notice a small rip in one of the pages but contacted papier customer service to which Steph had ordered me a new album which I really appreciated.”

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Posted 11 months ago

“I really liked the product, it is only my third day using it but I am really enjoying the journal.”

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Posted 11 months ago

“Great condition I love using the books everyday.”

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Posted 11 months ago

“A beautiful card, excellent dispatch/delivery time.”

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Posted 11 months ago

“Really beautiful invitations and so nice that they offer a free sample!”

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Posted 11 months ago

“Website was easy to use, photo book arrived faster than estimated, quality is incredible. Would buy again.”

Helpful Report

Posted 11 months ago

Papier is rated 4.6 based on 17,408 reviews