Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.62

4.6 Rating 17,287 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,287 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 1 star review on 19th December 2025

639

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent! The best planner I’ve ever used. So many designs to choose from”

Helpful Report

Posted 10 months ago

“Came water damaged with creased pages. Such a bummer!! Support only gave 20% off order”

Helpful Report

Posted 10 months ago

We're so sorry to see this! I can see a partial refund was opted for instead of a replacement, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 10 months ago

“I ordered a photo book for Valentine’s Day which I still haven’t not received a dispatch email even after complaining to customer service earlier. You would think someone would have chased this up after me highlighting the fact it was due to arrive tomorrow.”

Helpful Report

Posted 10 months ago

So sorry to hear about the delay to your order, Lisa! I can see Danielle has assisted with a postage refund and this has now been marked as delivered, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 10 months ago

“Such stunningly beautiful wedding invitations. Very very good quality and print. Lovely scalloped edge envelopes. Really happy with all. The service. Quality. Value for money. Highly recommend.”

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Posted 10 months ago

“Oddly, I never recieved my order. After checking my credit card statement, I noticed a credit for my purchase. I'm not sure why my order was cancelled. I never recieved an email.”

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Posted 10 months ago

So sorry to hear that our correspondence regarding your order wasn't received, Erica! We've reached out via email now. Papier CS Team

Posted 10 months ago

“I love my journal! Very high quality and came quickly”

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Posted 10 months ago

“I order customized Save the Dates and they turned out great. I had to make a last-minute change after putting in the order and the customer service was immediately responsive. They helped me reorder with the change and everything went super smoothly. We love the Save the Dates, the colors look great and the print is quality. Overall a great exerience and result!”

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Posted 10 months ago

“I didnt receive the items i first ordered, and then when i finally got the school planner it was mostly 2024 dates. Not worth the money or time i had to take to make the journal usable.”

Helpful Report

Posted 10 months ago

Hi there, Thanks for sharing your feedback! We're so sorry to hear that you weren't aware the Academic Diary ordered was for the dates Aug '24 to July '25 as listed in the product description - please do send us a note at support@papier.com if you'd like to discuss the order further, our team can certainly help sort a suitable solution for you. Best wishes and apologies again, Papier CS Team

Posted 10 months ago

“I absolutely love my new notebooks and pens! As someone who struggles with anxiety and overthinking, having a dedicated space to put my thoughts on paper has been incredibly helpful. The notebooks are not only high quality but also beautifully designed, so they blend seamlessly on a bookshelf without obviously looking like journals. My only minor complaint is the shipping time—waiting two weeks after ordering felt a bit long. That’s the only reason I’m giving 4/5 stars instead of 5. Overall, though, a great experience!”

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Posted 10 months ago

“Wide variety of great quality products and a website that is easy to understand.”

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Posted 10 months ago

“Website keeps crashing, unable to upload photos to a photo book. Went to Moonpig instead”

Helpful Report

Posted 10 months ago

We're so sorry to hear that you had trouble uploading photos on our site, Richard! Please feel free to reach out to us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 10 months ago

“So cute thank you!”

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Posted 10 months ago

“We ordered our daughter’s wedding invitations from Papier. The design process was easy to navigate and we were thrilled with the outcome. My only complaint was that the RSVP card in the grouping that we chose did not have enough information on it and it could not be customized to our needs. We ended up going to our local printer to design our own. We loved the Blooming Bouquet package so much we didn’t want to abandon it completely. The colors and the quality of the stock is fantastic. A value for sure. Everything came beautifully packaged.”

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Posted 10 months ago

“Arrived exactly as was pictured and well before the expected delivery date. Beautiful quality. Thank you Papier!”

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Posted 10 months ago

“very nice :)”

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Posted 10 months ago

“Absolutely love this book, the design and personalisation options are amazing and the outside feels sturdy and good quality. The only issue is the paper is quite thin so you can’t use any coloured or thick pens as they will show through on the next page. I’ve stuck every second page together with glue to make them thicker and now it works perfectly but wish it was just thick enough to begin with. Will still be buying again :)”

Helpful Report

Posted 10 months ago

“I am in love with my Papier planner! It is so cute, practical, and fits all of my organization needs!”

Papier 5 star review on 10th February 2025

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Posted 10 months ago

“I absolutely love my Papier planner—it’s beautifully designed, functional, and has become an essential part of my daily routine. The layouts are thoughtfully crafted to keep me organized and inspired every day. What truly sets Papier apart, though, is their exceptional customer service. Every interaction I’ve had has been friendly, professional, and incredibly helpful. They genuinely care about their customers and consistently go above and beyond to ensure a great experience. Their outstanding service alone has made me a loyal customer for life. Combine that with the beautiful quality of their planners, and I can’t recommend Papier enough!”

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Posted 10 months ago

“"The products look great, but I’m still waiting for my order, which was supposedly sent via Royal Mail on a 48-hour tracked service over a week ago. I've tried reaching out but haven't received any response. It's frustrating, especially since this was meant to be a birthday gift that I couldn’t give on time."”

Helpful Report

Posted 10 months ago

Thanks for your feedback, Phill - we're so sorry for the delivery trouble with your order and that this missed a special occasion! I can see Olivia has assisted with a replacement order now but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 10 months ago

“We used Papier all the time to write thank you cards that really communicate our appreciation by the personalisation - a picture of our time together to our hosts. We've also brought cards for our boys to write their thank you cards. The personalisation, the quality of the cards and images is very important investment in our relationships. It's an investment, but very VERY much worth it.”

Helpful Report

Posted 10 months ago

Papier is rated 4.6 based on 17,287 reviews