Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.58

4.6 Rating 17,470 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items purchased were gifts. Everyone was impressed on how the journal and recipe books came out.”

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Posted 1 year ago

“Always a great service from Papier, their range of products is impressive and everything is so beautuflly made.”

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Posted 1 year ago

“So happy with my order, everything is beautiful and well packaged”

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Posted 1 year ago

“Excellent quality and easy website.”

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Posted 1 year ago

“Melissa was absolutely amazing! I couldn’t have asked for better support and guidance🥹Thank you again Melissa.”

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Posted 1 year ago

“I'm not someone who ever thought they'd get into journaling but this has been life changing! Fantastic prompts, great quality of paper, and 10/10 customer service.”

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Posted 1 year ago

“Fabulous, beautiful, so so elegant.”

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Posted 1 year ago

“Maya goes the extra mile for amazing customer service!”

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Posted 1 year ago

“I like most of papier products. However, I don't think the agenda book I got is conducive to having a yearly planner. Perhaps I didn't read the description well enough but also who makes a planner that isn't meant for the whole year ?”

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Posted 1 year ago

So sorry to hear about the disappointment with your order, Michelle. As per the product page, our Productivity Planners run for 16 weeks only. We'll certainly pass your feedback on! Please don't hesitate to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“My order was a birthday gift for my daughter. She specifically gave me the site to go to and order the journal she wanted. She loved it!!”

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Posted 1 year ago

“Really lovely quality cards, beautifully printed, arrive quickly and in perfect condition.”

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Posted 1 year ago

“Beautiful design and personalised it's words amazing!”

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Posted 1 year ago

“Printing errors and not fixed ready for the wedding. Very disappointing.”

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Posted 1 year ago

We're sincerely sorry that we were unable to replace the faulty item in time for you due to stock availability. This is very disappointing and of course not the experience we want for our customers. I can see Olivia has assisted with a full refund but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“A MUST HAVE, PLEASE GET IT ASAP!!!”

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Posted 1 year ago

“I bought a HardBack Personalized Notebook for my Daughter-in-law. She Loves ❤️ it! Thank 💖 You..Kristin Hill”

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Posted 1 year ago

“Great service, love the photo book! IIts the perfect gift- came quickly and looks really good quality :)”

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Posted 1 year ago

“I ordered a wedding album for my best friend as her birthday present and it never got delivered. It’s been weeks!! Not satisfied at all.”

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Posted 1 year ago

Oh no, we're sorry to hear that! From your tracking, it looks like this was delivered on 18th February. Not to worry - we've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Fantastic company, great customer service and nothing is ever too much trouble. If only every online company performed like these guys.”

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Posted 1 year ago

“I love my personalized journal and I plan to get more in the future. I couldn’t find a journal that I am in love with and when I seen this was, it was like love at first site. I am very picky about my journals and stationary in general. The pages are thick, the cover is durable and I just can’t say enough good things about it. I am definitely going to be a loyal customer for this brand.”

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Posted 1 year ago

“The note cards were a hit! They are made of nice heavy stock & had a beautiful scene on the front & back. I loved the personalization & ink color selected. These note cards made a perfect gift.”

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Posted 1 year ago

Papier is rated 4.6 based on 17,470 reviews