Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,454 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a wedding album for my best friend as her birthday present and it never got delivered. It’s been weeks!! Not satisfied at all.”

Helpful Report

Posted 1 year ago

Oh no, we're sorry to hear that! From your tracking, it looks like this was delivered on 18th February. Not to worry - we've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Fantastic company, great customer service and nothing is ever too much trouble. If only every online company performed like these guys.”

Helpful Report

Posted 1 year ago

“I love my personalized journal and I plan to get more in the future. I couldn’t find a journal that I am in love with and when I seen this was, it was like love at first site. I am very picky about my journals and stationary in general. The pages are thick, the cover is durable and I just can’t say enough good things about it. I am definitely going to be a loyal customer for this brand.”

Helpful Report

Posted 1 year ago

“The note cards were a hit! They are made of nice heavy stock & had a beautiful scene on the front & back. I loved the personalization & ink color selected. These note cards made a perfect gift.”

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Posted 1 year ago

“I’m so upset because this was a gift! I put the names I want on the order which was Steven & Anna. When I received the order it had someone else name on it. And Yes I did put the name on the order that I wanted!!!!!!!! Not very happy with my order it’s just heartbreaking that someone can take advantage of someone. I just don’t know what happened with this order. SAD!!!! It was not cheap I’m stuck with a book I can not give as a gift!”

Helpful Report

Posted 1 year ago

Sorry to hear this, Nina! I can see Danielle has assisted with credit so that you can reorder with the default text amended, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Great quality and fast shipping. Very pleased and will order again.”

Helpful Report

Posted 1 year ago

“Beautiful album and really easy to put together.”

Helpful Report

Posted 1 year ago

“Ordering customized cards as easy, lots of options, and from start to delivery unbelievably fast. The quality of the cards also exceeded my expectations. 5 stars”

Helpful Report

Posted 1 year ago

“I love the variety of types of products and the designs. I also love the ability to customize it. The wellness journal gives me information that I didn't know I needed. And I also purchased a blank notebook that allows me to create whatever I like.”

Helpful Report

Posted 1 year ago

“Love love love Papier. My go to for cards and photo books! Everything is always so beautifully presented and chic. I love to send my cards straight to the recipient and love that I can add a sweet treat. Papier has been consistent in everything from their packaging to their customer service for the 6+ years that I’ve been a customer and I really value that!”

Helpful Report

Posted 1 year ago

“Amazing experience and product as always”

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Posted 1 year ago

“We were so pleased with the beautiful quality of the picture book. Beautiful memories for our family : )”

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Posted 1 year ago

“They don’t not prof items because mailing out”

Helpful Report

Posted 1 year ago

So sorry to hear that you had trouble customising your photobook, Jose! I can see Nicole has now assisted with credit to your account so that you can reorder with the mistakes amended, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“The stationary is beautiful, delivery was quick. It’s exactly what I needed.”

Helpful Report

Posted 1 year ago

“Loved the sicilian lemons wedding invites, they came out so beautifully.”

Helpful Report

Posted 1 year ago

“I’m really happy with my purchase will order again”

Helpful Report

Posted 1 year ago

“Quick delivery and lovely personalisation!! Brilliant quality!!”

Helpful Report

Posted 1 year ago

“Absolutely love this journal. I get the same one engraved each year + use it the whole year. Sturdy, reliable + beautiful. I love this brand.”

Helpful Report

Posted 1 year ago

“Ordered a personalised birthday card with photos. Arrived quickly and good quality.”

Helpful Report

Posted 1 year ago

“We had an issue with a misspelling on our order due to a template being set up that way. Papier resolved the issue in about 24 hours and we were credited money to our account! Customer service was top tier.”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,454 reviews