Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.62

4.6 Rating 17,288 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,288 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 1 star review on 19th December 2025

639

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice looking website, helpful staff, quality products, and willing to fix mistakes :)”

Helpful Report

Posted 10 months ago

“love the 2025 diary!! so good. i love using a yearly diary, helps me feel so organised and rhe layout is amazing!! so many options to chose from aswelll”

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Posted 10 months ago

“Beautiful, useful, and practical. I'm so glad I went out on a limb and bought this planner.”

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Posted 10 months ago

“I recently purchased a planner from them and waited patiently to receive it in the mail. Upon arrival, the planner did not look like the one advertised on their site. I reached out to their customer service about the issue and they stated “there may be a slight variation in colour and tone within each print run which we sadly cannot control”. Sure, I’ll take that response but my issue was that they stated they wouldn’t even cover the cost to return the planner for a different design. Not to mention I already paid for shipping on my initial order because they don’t offer free shipping. I was looking forward to raving about this planner but I will definitely not be recommending since they can’t control the quality of their product and customer service was not helpful. Now I’m stuck with an ugly planner.”

Helpful Report

Posted 10 months ago

We're so sorry to hear about the disappointment with your planner! I can see Olivia has assisted with a partial refund but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 10 months ago

“The customer service and quality of the product are exceptional. I am very pleased with my orders!”

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Posted 10 months ago

“Never fails to impress me! Such a HUGE fan of there products.”

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Posted 10 months ago

“Papier is great for schedulers, but not so great for premium note cards.”

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Posted 10 months ago

“Usually have a positive experience but this time the lettering of the personalization was barely visible. I had done any edits required by Papier during the process and it still came out bad. This will most likely be my last experience with Papier.”

Helpful Report

Posted 10 months ago

Oh no, we're really sorry to hear this! Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to help. Papier CS Team

Posted 10 months ago

“Papier produces quality products that are long-lasting and beautiful. You can add so much customization to your order and I am so in love with the variation of designs they offer, there is something for everyone here.”

Helpful Report

Posted 10 months ago

“Papier has become my go to company for my yearly planner. The quality of the planners really stands out. After using mine every day for the last year, you can hardly tell it's been used. It feels like a shame to not use it any longer! I also love the ability to customize your order. I've given their items as gifts as well and everyone loves them. You can't go wrong with their products!”

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Posted 10 months ago

“So CUTE!! I customized my Papier Planner and I LOVE it!!! It's exactly what I was looking for to keep my year in order. Thank you Papier!!”

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Posted 10 months ago

“My boyfriend said the weekly planner cured his autism LOL he loves it thank you”

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Posted 10 months ago

“Amazing quality products and customer service”

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Posted 10 months ago

“This journal is an essential tool in managing my wellbeing. I am on to my second journal now and I am so grateful for the moments it has given me to reset my focus and what is important. Writing in it in the morning and night has definitely helped my sleep patterns also.”

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Posted 10 months ago

“Gorgeous 2025 diary with the most perfect layout 10/10. Also obsessed with my plain notebook perfect for drawing! I also love the personalisation”

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Posted 10 months ago

“Impressed, like the different sections for meals. I like that there’s a place to record restaurants to try too. I have many ideas and am excited to use it.”

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Posted 10 months ago

“The planners' design is very pretty and they arrived on time. I got one for myself and another as a git and I was very pleased with my choices.”

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Posted 10 months ago

“Amazing quality and design”

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Posted 10 months ago

“I have purchased journals and planners from Papier for the last three years. I have lived every single journal/planner and they are always good quality. There has only been one occasion where they have made a mistake in my order, they were very prompt in fixing it. I would recommend them to anyone”

Papier 5 star review on 2nd February 2025

Helpful Report

Posted 10 months ago

“I have not received my order yet. It has been a month!”

Helpful Report

Posted 10 months ago

Oh no - so sorry to hear this! We've reached out via email now to arrange a solution. Papier CS Team

Posted 10 months ago

Papier is rated 4.6 based on 17,288 reviews