Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.62

4.6 Rating 17,289 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,289 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 1 star review on 19th December 2025

639

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love it but the spine is already starting to crack and I’ve only had it a week. Also it would be nice if there was a page or column for notes instead of just to do and “today’s priorities” because that’s kind of redundant. Overall the aesthetic is gorgeous.”

Helpful Report

Posted 10 months ago

“Haven’t got around to writing this as I’ve been busy but my order is wrong. On the photos provided my weekly diary should of been a completely different layout like advertised so I’m pretty annoyed I’m stuck with this okay looking diary now until I get a new one as I can’t stand the layout that has come. The custom print is okay at best I’m not overwhelmed by any of it to be honest, pretty gutted as soon as I opened it”

Helpful Report

Posted 10 months ago

Sorry to hear this, Chris! We've reached out via email now to arrange a solution. Papier CS Team

Posted 10 months ago

“It's beautiful.”

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Posted 10 months ago

“Love my new notebook, thank you. Great quality”

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Posted 10 months ago

“I’m using this planner as a weekly planner but also to track monthly events and goals. I’m happy with the external appearance of the planner, but my primary concern is with the internal design layout. The monthly views are front-loaded at the beginning of the planner (so you see the month of January and flip the page to see the month of February). This is followed by 12 separate “monthly dashboard” pages, and then the weekly layout for each month. This is very confusing because now, to view January, I have to flip to three separate sections of the planner instead of having everything related to January (monthly view, monthly dashboard, and weekly views) all together at the front of the planner. Because of this layout, I find the planner very inefficient.”

Helpful Report

Posted 10 months ago

Thanks so much for your review, Emma - we're so sorry to hear about the disappointment with your planner layout! Our product pages do display full details about the inside contents of our books but I'll certainly pass your feedback on to our product team. Please do reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 10 months ago

“bought for my twin daughters and myself. Lovely to be able to express ouselves! I messed up as i couldnt see where to make the font bigger but that was my fault.”

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Posted 10 months ago

“Papier is a fascinating site and I'm so glad I discovered it! I love the assortment of journals, planners and all other kinds of unique stationery that can't be found elsewhere. Papier will become my go-to for these products in the future!”

Helpful Report

Posted 10 months ago

“I love the options to personalise spiral notebooks. When l search on Papier, l mostly look for notebooks l can use for my studies or even as a diary. I prefer the empty notebooks instead of those planners and journals available. I wish there were more options for customisation on some as for example on my last one, l couldn’t change the title “Surreal Thoughts”. I loved everything about that notebook except the title which doesn’t really fit for a notebook you use to write down Kalimba tabs. Overall, l love the pastel colours, the lined and the dotted notebooks and l wish there were spiral dotted ones because this is one type of a notebook l am looking for that l don’t see on here sadly. And l would be very happy to see more designs to personalise with images.”

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Posted 10 months ago

“such a cute gift to make and the photos came out in such good quality. i would highly recommend this as a gift for anyone!”

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Posted 10 months ago

“My personalized recipe book is absolutely beautiful. I do wish that there weren’t individual sections for breakfast, lunch, and dinner. Otherwise it’s absolutely perfect. Would highly recommend.”

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Posted 10 months ago

“I ordered two recipe journals and only one came in the mail. Not sure if this was a mistake but with the price of which these are, it’d be best if the things i ordered came in the mail.”

Helpful Report

Posted 10 months ago

So sorry to hear this! We've reached out via email now to arrange a solution. Papier CS Team

Posted 10 months ago

“I’ve honestly had nothing but good experiences with Papier. Their products are beautifully made and look visually stunning, and their customer service with no quibbles approach to helping customers with issues is second to none. I continue to order from them year after year and I look forward to for many more to come.”

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Posted 10 months ago

“My initial order was incomplete. I messaged Papier and they responded so quickly and expediated my replacement order. I love what I ordered and would definitely order from them again. Very great to work with! Thank you Papier!”

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Posted 10 months ago

“My favorite planner! Love the weekly and monthly layouts. Would love to see more customizable cover designs. I really like some of the designs but not the inspirational text, etc.”

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Posted 10 months ago

“Good product promptly delivered.”

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Posted 10 months ago

“I've ordered a few times before and referred several people to Papier. I ordered 8 journals before Chrstimas and they all arrived damaged. The printing was streaked and low quality. And they were tightly backed and all had crushed corners. Customer service was difficult to deal with and dishonest.”

Helpful Report

Posted 10 months ago

We're so sorry for the disappointing experience here, Meg! Please do feel free to get back to Andia regarding the refund or replacement and we'll be very happy to process this for you. Papier CS Team

Posted 10 months ago

“Overall, it was great, except delayed delivery. The staff cared for what the client wanted and sent a replacement with a right name. Thank you for the service”

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Posted 10 months ago

“Lovely diary and great quality! I treat myself to one every year”

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Posted 10 months ago

“My Daisy notepaper is a "repeat" - the first timee as a very spoiling present. LOVE IT!”

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Posted 10 months ago

“I'm delighted with my Papier photo album (my 4th). It's just as I has hoped”

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Posted 10 months ago

Papier is rated 4.6 based on 17,289 reviews