Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,440 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,440 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love these cards and now don't buy personalised cards elsewhere. The designs are gorgeous and really fast to send. I've never been disapointed.”

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Posted 1 year ago

“Website was easy to use and place the order however the order I received is unusable”

Helpful Report

Posted 1 year ago

Oh no - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with further details of the issue and photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Gorgeous; the gold foiling is lovely! What really won me over was the customer service- my journal shipped timely however was lost in transit. I reached out and my problem was resolved quickly, efficiently, and shipped priority!”

Papier 5 star review on 23rd February 2025

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Posted 1 year ago

“Loving the fact that I could personalise a card and have it dispatched to Australia, knowing it was going to arrive in time for the couple’s wedding celebration”

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Posted 1 year ago

“Overall loved the quality of the book, but the process was a bit difficult and tedious. I spent like an hour organizing my gallery with the pictures I wanted, once I selected the pictures it froze and deleted all of my progress within the Instagram app. I was so invested on making a book for my daughter I tried again, but this time I went to the website directly. I spent so much time again selecting pictures for the book once I realized I wanted some pictures at the beginning I tried to arrange them, somehow it deleted my progress again. I tried another time but this time I had an idea of the pictures I wanted right away and finished. I reviewed the pictures and the outcome of the book and made the purchase. Once I received the book, I loved it however the book was not complete it was missing some pictures but when I went back to check on the order the pictures matched which that’s not what I had ordered. I am not sure it it’s a system glitch or what but I felt crazy for a bit I didn’t request to return because the order matched, but I know that’s not what I had created. I was ok with the book but I wasn’t fully satisfied also spent so much time trying to make it. I really wouldn’t do it again.”

Helpful Report

Posted 1 year ago

Thank you for your review, Jazmin - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be very happy to help. Papier CS Team

Posted 1 year ago

“Love my Papier notebook. Design is lovely and paper is nice and thick.”

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Posted 1 year ago

“Such a good cookbook!”

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Posted 1 year ago

“The scrapbook came out amazing! High quality and durable book.”

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Posted 1 year ago

“My order didn’t even come and went back to them”

Helpful Report

Posted 1 year ago

We're so sorry to hear that your order was returned to us, Azaan! I can see Olivia has assisted with a full refund but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Lovely stationary brand with great customer service. I had a missing delivery and Papier sent another parcel out to me fast tracked. Lovely packaging on the items too. No plastic.”

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Posted 1 year ago

“Papier has been nothing short of amazing from their planners to their photo books. They make the most beautiful and personal gifts, and I will definitely be buying from them again.”

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Posted 1 year ago

“I ordered a small, square hardback photo book for a friend’s birthday. The quality of approximately half the printed photos were poorer than my photos submitted. Many printed photos were dark or slightly out of focus. But, website was easy to navigate for constructing the book, and prompt delivery of the product.”

Helpful Report

Posted 1 year ago

Oh no - we're so sorry to hear about the disappointment with your photobook, Diane! Please feel free to reach out to us at support@papier.com with photos of the issue and we'll be happy to help further. Papier CS Team

Posted 1 year ago

“Expensive for the quality.”

Helpful Report

Posted 1 year ago

Thanks for your review, Catherine - we're sorry to hear this and will certainly pass your feedback on! If there are any issues with your order, please feel free to reach out to us with photos at support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 year ago

“Amazing like always! Great quality and beautiful designs :)”

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Posted 1 year ago

“Haven't received my order yet, but I'm very much looking forward to it. I never received my package, so they reissued the order for me. I can't wait to get my new planner!”

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Posted 1 year ago

“We have just received our beautiful printed travel books - they are a wonderful capture of our travels and the quality is exceptional. We were also delighted with the speed of delivery. We would not hesitate to recommend this company.”

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Posted 1 year ago

“I love my papier notebook! The paper quality is great and the personalization was exaclty as ordered and previewed before purchasing. Will be purchasing again!! These would make a great gift too! I got the hardback dotted full of hearts notebook and could not love it more!”

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Posted 1 year ago

“Absolutely gorgeous notebook! The personalization was done perfectly. I can’t wait to start using it!”

Papier 5 star review on 19th February 2025

Helpful Report

Posted 1 year ago

“The picture was very expect the caption I can not see the words and is was very blurry some of them I can not even can read the words”

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Posted 1 year ago

Thanks for your feedback, Tran - so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to help. Papier CS Team

Posted 1 year ago

“Great product. Love the customization and the layout of the planner. You can tell it was designed intentionally and by someone who actually utilizes a daily planner. The pages are smooth and great to write on. Will definitely be picking up a daily planner for 2026 when they release.”

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Posted 1 year ago

Papier is rated 4.6 based on 17,440 reviews