Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,440 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,440 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is an incredible product. Everything is made with a luxurious precision that has my correspondents feeling a full-on luxury experience when I send them a card. I like my planner too but you should really consider making a 12-month one and making the paper a bit thicker, my gel pen leaks through the pages a bit.”

Papier 5 star review on 16th February 2025

Helpful Report

Posted 1 year ago

“I’m delighted with my wellness journal. Excellent quality of materials. Love the personalisation. The content is excellent and has really helped me be mindful and bring balance to my life. Would highly recommend”

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Posted 1 year ago

“Beautiful products, love the personalisation and so much choice”

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Posted 1 year ago

“Excellent company with lovely products. I have a beautiful and useful diary and also bought a little photo book for my husband which he loves.”

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Posted 1 year ago

“Love the design and quality. The ability to customize raises the bar when compared to other stationers. I do wish the packaging would improve. A couple of my books came with crushed corners. Not horribly crushed, but noticeable. I also look forward to additional customizable options for the planner contents. Shipping times could improve. Both orders were delayed. However, I am a fan and will continue to purchase.”

Helpful Report

Posted 1 year ago

“I absolutely love this brand, I can’t fault the quality or the rapidity of the deliveries. I have ordered numerous items and encouraged my friends to as well and our sentiments are very shared that this is an excellent website if you would like quality items”

Helpful Report

Posted 1 year ago

“I love the design of how the recipes are organized. I give it a 3 because I don’t think the book/material will hold up. The paper is super thin so when I write with a normal pen it impresses to the other side of the paper. I just withe paper was higher quality.”

Helpful Report

Posted 1 year ago

Thanks so much for your review, Megan! We're sorry to hear about the disappointment with the paper quality - we'll certainly pass your feedback on. If you have any photos demonstrating the issue, please feel free to send these over to support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 year ago

“Love the photo album I made from my son's wedding . The quality is great !”

Helpful Report

Posted 1 year ago

“The designs for the wedding invites are lovely and the UI makes it really easy to customise them. Printing and shipping was also incredibly fast. However, the actual quality of the paper that they are printed on is average, at best. It's not bad by any means, but it is also not great. Adding to that, when we got everything ready for posting to our guests, we realised that you can see straight through the envelopes. Names, dates, the whole lot. With all of that said, I'm not convinced the price we paid was worth it.”

Helpful Report

Posted 1 year ago

Thanks for your feedback - we're really sorry to hear about the disappointment with the quality of your invitations! If you'd like to reach out to us at support@papier.com with photos of the issues, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Fantastic quality 🙌”

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Posted 1 year ago

“I'm absolutely in love with my new personalized planner, thanks Papier!”

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Posted 1 year ago

“Really high quality item and was made easy with the website interface.”

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Posted 1 year ago

“Very impressed with everything from the shipping package to the products themselves!”

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Posted 1 year ago

“Excellent! The best planner I’ve ever used. So many designs to choose from”

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Posted 1 year ago

“Came water damaged with creased pages. Such a bummer!! Support only gave 20% off order”

Helpful Report

Posted 1 year ago

We're so sorry to see this! I can see a partial refund was opted for instead of a replacement, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I ordered a photo book for Valentine’s Day which I still haven’t not received a dispatch email even after complaining to customer service earlier. You would think someone would have chased this up after me highlighting the fact it was due to arrive tomorrow.”

Helpful Report

Posted 1 year ago

So sorry to hear about the delay to your order, Lisa! I can see Danielle has assisted with a postage refund and this has now been marked as delivered, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Such stunningly beautiful wedding invitations. Very very good quality and print. Lovely scalloped edge envelopes. Really happy with all. The service. Quality. Value for money. Highly recommend.”

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Posted 1 year ago

“Oddly, I never recieved my order. After checking my credit card statement, I noticed a credit for my purchase. I'm not sure why my order was cancelled. I never recieved an email.”

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Posted 1 year ago

So sorry to hear that our correspondence regarding your order wasn't received, Erica! We've reached out via email now. Papier CS Team

Posted 1 year ago

“I love my journal! Very high quality and came quickly”

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Posted 1 year ago

“I order customized Save the Dates and they turned out great. I had to make a last-minute change after putting in the order and the customer service was immediately responsive. They helped me reorder with the change and everything went super smoothly. We love the Save the Dates, the colors look great and the print is quality. Overall a great exerience and result!”

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Posted 1 year ago

Papier is rated 4.6 based on 17,440 reviews