Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,307 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,307 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order massively delayed, customer service was very helpful but I still haven't received my item and it's been 3 weeks since I ordered it. Not particularly impressed at all”

Helpful Report

Posted 1 year ago

We're so sorry for the delay to your order, and the inconvenience this has caused you! I can see your order has been upgraded to our fastest shipping method and a refund processed on the shipping fee paid to compensate the delay. If you do feel you can no longer wait for the order, please do reach out to us at support@papier.com and we'll be happy to assist with a cancellation for a full refund. Papier CS Team

Posted 1 year ago

“I am very shocked at the quality of the card produced by Papier. I had uploaded pictures of myself and my partner (we are of darker skin tone) and we can barely see ourselves - the images that I uploaded were not all dark or taken in bad lighting. The card was of lower quality than other card services I have used before. Please make your printing more inclusive of those with darker skin tones. A shame because the design of the card was lovely.”

Helpful Report

Posted 1 year ago

We're so sorry to hear about the disappointment with your greetings card! Please do feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“I LOVE Papier and my order. Such a good company and beautiful products too”

Helpful Report

Posted 1 year ago

“Papier provided a quick service, the wedding stationary we ordered, table plan, order of service etc in a lovely large size was great for the day, people commented how ovely it looked. But the key thing for me that was the response they gave when we realised we had errors on our table plan, copying and pasting names from different spreadsheets always produces an error and here it found me. Papier were great and helped solve the issue in quick time, which is great and much appreciated.”

Helpful Report

Posted 1 year ago

“The product i was expecting was white, with black and gold letters. Is not white white is like pink. Is not what is expect by the pictures and description of the producto. im very disappointed”

Helpful Report

Posted 1 year ago

So sorry to hear this, Camila! Please feel free to contact us at support@papier.com with photos of the item, and we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“The personalised diaries are gorgeous. We get them every year”

Helpful Report

Posted 1 year ago

“Had to cancel my order because they didn’t email me until the parcel date to let me know that they were having printing issues. Wouldn’t bother again.”

Helpful Report

Posted 1 year ago

We're so sorry for the disappointing experience here, Olivia! I can confirm your full refund has been processed and should be reflected in your statements in 5-10 working days. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“What review? I have not received anything, am still waiting for my order, three weeks now”

Helpful Report

Posted 1 year ago

We're so sorry for the delay to your order, and the inconvenience this has caused you! Your order has been upgraded to our fastest shipping method and a refund on the postage fee has been processed to compensate the delay. Papier CS Team

Posted 1 year ago

“Lovely book, well made and good quality pictures and text”

Helpful Report

Posted 1 year ago

“Very poor delivery service”

Helpful Report

Posted 1 year ago

We're so sorry to hear about the delay to your order, Rebekah! I can see a postage fee refund has been processed and this order has now been marked as delivered, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I really like the layout of the website and the photo book designs are beautiful. I spent a while editing mine as the website was quite slow loading at times. There was a delay in receiving my photo album, but papier did notify me of this via email and it did arrive eventually a few days late. The paper quality was good, but some of the photographs sadly looked a little grainy. I am overall happy with the product, but I did feel that it was a little on the pricey side. I will most probably order more photo books in the future, but hopefully next time the website will be a little less laggy and slow, and I will be a little more selective of the photos I choose and make sure I select ones with crisper colours.”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave your feedback, Elizabeth! We're sorry to hear about the editing trouble and delivery delay. Regarding the graininess, please feel free to reach out to us at support@papier.com with photos of the item, and we'll be happy to look into this further for you! Papier CS Team

Posted 1 year ago

“The photobook we ordered was fabulous. Easy to upload and organise your photos and the flexible page layouts really made it special. We are delighted with our book which brings back wonderful memories of our son's wedding.”

Helpful Report

Posted 1 year ago

“Print was a lot lighter than I thought I never received my small refund”

Helpful Report

Posted 1 year ago

We're sorry to hear about the disappointment with your order, Scott! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this further for you. Regarding your refund, I can see this was processed by Melissa on 26th September. I can see we've reached out with your STAN number so this can be traced with your bank, but please don't hestiate to contact us if you have any further queries on this. Papier CS Team

Posted 1 year ago

“Unfortunately, this review is being written for an order that has still not arrived. I ordered a large photo book for my Wife's birthday, with this being their main gift. The delivery estimate given was comfortably ahead of their birthday and given Papier's reputation, I believed this would arrive well in time. Sadly, this was not the case. As the day crept closer I contacted customer service for an update and they said one couldn't be provided, so I upgraded the delivery to be on the safe side. This didn't help, as it turns out the issue was with the Papier printers. I did everything I could to get an accurate delivery estimate, so I could work out whether the order would arrive before or after the birthday it was intended for but the only update that could be provided was that "you'll be notified when the printers have despatched your order". I cannot fault the niceness of the Papier customer service team, any agent I was put in contact with was very friendly and understood how frustrating the situation was. This issue though is the lack of any reasonable delivery estimate being provided. For reference of anyone reading, this order was placed on Monday 16th October with a delivery estimate of Friday 27th September (before I upgraded delivery that was said to shorten this delivery estimate to Thursday 26th September). As of today, if you go to the checkout on an order, the soonest delivery estimate is Wednesday 30th October, which I've been told is the latest my order will hopefully arrive by. I am yet to have a despatch notification and the Papier team noted this morning that my order will hopefully arrive ahead of the current checkout estimate. However, for an order placed a month ago that is now 3-weeks overdue, it's incredibly frustrating that an accurate delivery estimate still cannot be provided. For anyone looking to order photo books in October 2024, I'd be hesitant to use Papier unless there is no rush for the delivery of your item.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, and we're so sorry to hear about the disappointing experience here. This is of course not in line with our usual standards. We completely appreciate the inconvenience and frustration caused by this delay, and I can see a refund has been processed as compensation. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I love these personalised notepads. I give one to every new client - personalised just for them!”

Helpful Report

Posted 1 year ago

“Shocking Service – Avoid at All Costs I am beyond disappointed with this company and their complete lack of customer service. I placed an order which was initially lost and then arrived faulty. It was for a 21st birthday which obviously it wasn’t here for. At the time of writing this I still have NOT received a replacement and it’s been over 3 weeks since the initial order. They ordered me replacement item over two weeks ago, with a delivery date promised for the 8th of October. It’s now far beyond that, and the only update I have received is that saying it will be delayed. Since this, I have received no update whatsoever regarding my order status. Every attempt to contact the company has been met with poor excuses and no real action. I have been fobbed off at every opportunity, and they have failed to provide any helpful information or even a simple process for making a formal complaint. 10% refund or 20% refund is really nothing when all you really want is the product you paid for. The fact that I am still waiting on this replacement is unacceptable. I have now lost complete trust in this brand and will never use them again. I intend to share my experience widely to ensure other potential customers are aware of what happens when you order with them.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We're so sorry to hear about the disappointing experience; this is of course not in line with our usual standards. I can see a partial refund has been processed by my colleague Nicole as compensation for the delay, and your replacement order is now on its way to you. We sincerely apologise for the trouble and your feedback has been taken on board. Please don't hestiate to reach back out to us at support@papier.com with any further queries. Papier CS Team

Posted 1 year ago

“Easy to order online. Quick delivery, good quality product and have had this design before and love it 😊”

Helpful Report

Posted 1 year ago

“Nice book. Good to be able to personalise”

Helpful Report

Posted 1 year ago

“I have ordered an agenda for my last year of university. I’ve ordered this the 26th of September and I have already started uni but the agenda has not even arrived so when it finally does, I won’t even be able to use the first few weeks of it and they have not offered any discount for the inconvenience.”

Helpful Report

Posted 1 year ago

So sorry to hear about the delay to your order, Estefania! I can confirm your order has been upgraded to our fastest shipping service and we've processed a shipping fee refund to compensate the delay. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I’m a huge fan of Papiers journals not only do they have so many customisable options that are beautiful! The inserts are specific to your needs I have the gratitude journal and it’s just enough to keep a good habit and stay consistent because it’s simple ! I even got two for my kids because they saw me doing it and wanted to do this also ! Honestly this tool has helped me and is now teaching my children how to have a positive mindset and routines for mental health. Also the pages are thick and my pens do not go through the other side even when the kids colour their drawings on it !”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,307 reviews