Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,307 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,307 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful photo album of my wedding memories, the website was so easy to edit the page layout and move photos around, great value for money!”

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Posted 1 year ago

“What a fantastic company. The process was seamless from start to finish. Exceptionally quick turnaround and the quality of the product is wonderful. I wouldn't hesitate to use Papier again. Well done and thank you.”

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Posted 1 year ago

“my order hasn’t arrived - I ordered over two weeks ago and was told it would be delayed by 1-2 days due to an issue with the manufacturer, but it still hasn’t arrived and papier are unable to give me an estimated delivery date. it’s unlikely I’ll order from papier again after this experience which is a shame as I’m sure the planner is lovely!”

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Posted 1 year ago

Hi there, Thanks for your review - we're so sorry to hear that your order has been delayed. I can see that the order has been upgraded to express delivery free of charge so that this can arrive to you as quickly as possible, and your shipping fees on the order have been refunded as a further apology for the trouble. If for any reason you'd like to cancel the order before dispatch, we can help with this if needed - please do get in touch at support@papier.com if so. We're so sorry again for the disappointment caused by this wait! Best wishes, Papier CS Team

Posted 1 year ago

“Where is my book? This is nothing short of ridiculous, terrible terrible service. No communication, broken promises and still no sign of a delivery. Ordered nearly a month ago. Hopeless.”

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Posted 1 year ago

Hi Heidi, thanks so much for sharing your experience with us. We're so sorry to hear that you've not received this delivery - this appears to have been marked as delivered to you by UPS, but if you've not received this item successfully, please can you send us a message at support@papier.com confirming your address so we can look into this for you and help sort a solution? We're so sorry again for the disappointment caused, Best wishes, Papier CS Team

Posted 1 year ago

“The perfect card created for my husband and our wedding anniversary! Always SO pleased with the delivery and end product of Papier cards! My go to for personalised photo-cards with elegance!”

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Posted 1 year ago

“I haven’t received my purchase yet, ordered 28 days ago.”

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Posted 1 year ago

Hi Karina, thanks for your review. We're so sorry for the delay to your order and disappointment caused here. I can see that your order has now been cancelled and fully refunded, but if you do have any questions for our team, you can message us at support@papier.com and we can help further. Best wishes and our apologies again, Papier CS Team

Posted 1 year ago

“Ordered with expedited delivery on 25th September, with the item expected to arrive by 7th October at the latest. At the time of writing (14th October), item is nowhere to be seen and the support team are unable to provide any update on when it will be dispatched. Very disappointing.”

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Posted 1 year ago

Hi Lewis, thanks so much for sharing your experience with us. We're so sorry for the delay to your order and the disappointment caused by this. I can confirm that your parcel is out for delivery and anticipated to arrive to you tomorrow. We've issued an account credit for you to use on your next order as an apology for the trouble you've encountered with this order, if you have any questions about how to use this, please don't hesitate to get back in touch at support@papier.com and we can help further. Our apologies again for the disappointment, Papier CS Team

Posted 1 year ago

“Lovely quality and quick delivery of personalised products. Very Happy,”

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Posted 1 year ago

“Amazing quality and great delivery timing.”

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Posted 1 year ago

“So so so good! Such high quality; love that you can customise it! First time using an academic planner and this one is a MUST for uni! Will be getting another one for next year!”

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Posted 1 year ago

“I wouldn’t order again, although the diary is nice it took so long in production, a total of almost 20-24 days for a diary is ridiculous. Not to mention the courier they use, DPD are horrendous. So many delays, truly disappointing”

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Posted 1 year ago

Hi there, thanks so much for sharing your feedback with us. We're so sorry for the disappointment caused here! I can see that the order has been marked delivered to you on October 9th, but as an apology for the delay with DPD we've issued a refund of your delivery fees paid on the order. Please allow 5-10 days for this to reflect in your banking statements. Best wishes and our apologies again for the trouble, Papier CS Team

Posted 1 year ago

“Beautiful planner and very well organized. Arrived quickly.”

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Posted 1 year ago

“I live my new diary! It’s gorgeous quality, has all the organised pages I need AND has my own name on the front ❤️”

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Posted 1 year ago

“Exactly what I wanted, a great first anniversary card! Looked identical to what I saw on the website.”

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Posted 1 year ago

“I ordered a photo book for my husbands birthday. It was his first birthday as a dad and he was away travelling so I wanted to give him a photo book he could open when he was away full of pictures of our daughter. The book arrived almost 1 month later than the estimate delivery date meaning my husband went away with no special present. A one month delay is extremely disappointing, especially for a personalised present. The only compensation I received was a refund for the delivery, which I believe is not enough considering the extent of the delay and how it ruined a special birthday.”

Helpful Report

Posted 1 year ago

Hi Yasmin, Thanks for sharing your experience with us. We're so sorry for the delay in receiving your order, and extend our biggest apologies that the order arrived after your husband went away. I can see that a shipping refund has been processed on the order, but I've also pushed through a 20% refund on the item received as an apology for missing the special occasion. We're so sorry again for the trouble, please do let us know if you have further questions we can support with at this time. Best wishes and our apologies again, Papier CS Team

Posted 1 year ago

“Very good book but I liked the paper back option they used to do. Still a return customer.”

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Posted 1 year ago

“Beautiful quality stationery. It arrived lovingly wrapped, which added to the excitement in opening it. There was an issue with the online tool's clarity on which layers were on top of each other, but this got resolved quickly by customer service at no extra cost for me.”

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Posted 1 year ago

“Exceptionally quality, style and level of service is great.”

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Posted 1 year ago

“Poor quality on the new undated planner! Looks and feels cheap. Plus the pen holder doesn't fit. No where near as good as my other two purchases. Bummer....smh”

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Posted 1 year ago

Hi Camilla, Thanks again for sharing your feedback with us. We're so sorry to hear that you're unhappy with your recent order and have reached out via email to help sort, but haven't yet heard back. In case this has not been received successfully, could you please share some images with our team at support@papier.com so we can determine if the item has printed as expected and help further? Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“We used Papier for our wedding invitations, information cards, RSVPs and Thank You cards. It is so easy to use and has so many different options to choose from you are guaranteed to find something to match your theme/style! All of the products we have received have been beautifully made, brilliant quality and delivered super fast. If I need anything else I will only ever use Papier, just an all round brilliant website!”

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Posted 1 year ago

Papier is rated 4.6 based on 17,307 reviews