Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,307 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,307 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful products and lovely staff! I accidentally typed my email address wrong but the Papier staff were able to find my confirmation and tracking number. My planner came today and it’s perfect!”

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Posted 1 year ago

“Beautifully crafted. Well designed. Very well packaged.”

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Posted 1 year ago

“I have loved the many personalized notebooks and structured journals I have ordered and used over many years.”

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Posted 1 year ago

“Love my planner! This is my 3rd one I have bought from Papier! My 1st planner was PERFECT because it was a Monday start. My 2nd and 3rd ones were not. So, I wish for Papier to go back to Monday starts please!!”

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Posted 1 year ago

Thank you for your feedback, Marcy - I'll certainly pass this on! Papier CS Team

Posted 1 year ago

“I purchased a 2025 monogrammed planner and rollerball pen with a gift card. It is something that I would not normally purchase for myself. The quality of the planner and the feel of the pen are both exceptional. I almost don't want to use them - but I will! It gives me something to look forward to in 2025!”

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Posted 1 year ago

“I love the quality of the products, I use the products for work, and my art, journalling. The designs are so intricate.”

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Posted 1 year ago

“The planner I ordered was actually quite flimsy, the quality is not great and I was quite disappointed. The contents are good, however.”

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Posted 1 year ago

So sorry to hear this, Freddie! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“I love papier and the new daily planner I also love the paper quality! This is why I purchase this planner because of the quality!”

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Posted 1 year ago

“I gift my daughter a new Papier planner for Christmas every year. She loves Papier products and the ordering process is easy and quick. They never disappoint!!”

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Posted 1 year ago

“Great quality, great customer service”

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Posted 1 year ago

“I want to love it.”

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Posted 1 year ago

So sorry to hear about the disappointment with your planner, Lisa! If you'd like to reach out to us at support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“Love my diary, another successful purchase. Have bought for the past 4 years. My only request would be that the week to view could show Mon, Tue, Wed on page 1 and the Thur, Fri on page 2 with smaller section for sat and sun. Would you consider an A4 week to view?”

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Posted 1 year ago

“Love the academic diary I bought, super helpful for managing my time”

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Posted 1 year ago

“Fantastic quality options, great costs and customer service is always there to help. Will always use them.”

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Posted 1 year ago

“Amazing cutomer service, Danielle and the other support staff were super helpful and responsive! Love the quality of the sample piece and I'm looking forward to exploring more of the range!”

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Posted 1 year ago

Thanks for your lovely feedback - I'll certainly pass this on to Danielle! Papier CS Team

Posted 1 year ago

“Really lovely product, and the customer service was exceptional.”

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Posted 1 year ago

“Beautiful products and superb customer service. I love my diaries from here 💕”

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Posted 1 year ago

“One of the wrost companies I have been unfortunate enough to deal with. had to request a full refund as after 3 attempts they still couldn't get my order correct. Staff seem nice enough when you can actually raise one of them. Do not try the phone line, they do not answer. Do not bother with the chat service, they do not answer. All in all total disaster. Steer clear!”

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Posted 1 year ago

We're so sorry to hear about the negative experience here, Jez, and can assure you this is not in line with our usual standards. We can assure you we do take this issue seriously and your feedback has been passed forwards. Papier CS Team

Posted 1 year ago

“Beautiful items, wrapped so nicely, speed delivery too. THANK YOU”

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Posted 1 year ago

“I have all of my diaries from Papier and have been for years. Wouldn’t go anywhere else now. Keep doing the amazing work that you do. The high quality of the paper is one of the reasons I love you.”

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Posted 1 year ago

Papier is rated 4.6 based on 17,307 reviews