Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m sorry to say that I was so disappointed by the diary I ordered. Having googled for an A4 diary - this company popped up. I ordered one and it came as an A5. It doesn’t state the size of any diary unless you click on each one, scroll down and then click on size. I admit I should have looked more carefully but also the photo i used of my dog was bound on the diary but as the top of the picture folds over the top of the book it chopped the top of his head off. What a great waste of shy of £30 and a less than satisfactory response from Papier. Hopeless.”

Helpful Report

Posted 1 year ago

We're so sorry to hear about the disappointment with your order! I can see Nicole has assisted with a partial refund, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Excellent product. Excellent gift to give. Great pricing. If I had to change one thing: The website when it comes to personalizing the product. The texts, fonts and wording process needs to improve. I still love Papier!”

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Posted 1 year ago

“Loved our save the dates from Papier and got so many compliments! We got samples from a few other sites too and Papier seemed the highest quality for the price point. Would recommend!”

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Posted 1 year ago

“Great service great value”

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Posted 1 year ago

“Excellent quality and great value for money- mu go to shop for stationary”

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Posted 1 year ago

“I love the quality of the products, the simplicity of them, the colors, the thickness and quality of the paper, and that you can personalize them!”

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Posted 1 year ago

“Took care of my issue promptly and got it resolved.”

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Posted 1 year ago

“Incredibly well made, very solid feeling! The paper has minimal bleed-through, does not smudge ink, and feels great :)”

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Posted 1 year ago

“The packaging was so beautiful and thoughtful, and the Productivity Planner is just what I needed...with my name embellished on the cover!”

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Posted 1 year ago

“Ordered save the dates for my wedding, but when they showed up, there was nothing but a few envelopes inside the box. The box had barely been sealed and had opened during transit and most of its contents had been lost. Customer service was kind and responsive, and got the order reshipped right away. But when the replacements showed up, the edges were all damaged during transit as they were still not packaged well at all. Really disappointed.”

Helpful Report

Posted 1 year ago

Oh no, we're so sorry to hear that your replacement order arrived damaged! Please do reach out to us at support@papier.com with photos of the issue, and we'll be happy to assist further. Papier CS Team

Posted 1 year ago

“The first order we received was delayed, and then arrived damaged, which was not a good start. However Papier were very responsive in dealing with the issue, customer support were very attentive, and in the end we received a high quality photo book. Therefore, despite the initial experience, we would recommend Papier and we are happy with the quality of the product”

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Posted 1 year ago

“Quick service and delivery and good quality product. Great ideas for prompts to help mental health.”

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Posted 1 year ago

“very pleasing array of goods. I like the quality of the paper goods and the unusual bookmarks.”

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Posted 1 year ago

“I’ve used Papier 3/4 times recently and the quality and service is fabby yay…..”

Papier 5 star review on 31st October 2024

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Posted 1 year ago

“Happy with the lovely items I received, however the first pen arrived alone in a box big enough for a pair of shoes! After chasing the late arrival of my other items I was told one (pen clip) is unavailable (not particularly important anyway) and the personalised diary had to be re-ordered. Apart from the obvious delay this was handled with efficiency and courtesy. I’ve been buying a diary from Papier as a gift for my niece for a few years now and will continue to do so as the quality (and service when things don’t go perfectly) is excellent.”

Helpful Report

Posted 1 year ago

“This is the fourth year in a row now that I have purchased a Papier diary. This year I ordered the exact same diary (same cover etc). Overall I love the Papier product, but I don't like the new change to the front of the diary where Papier have inscribed their name directly under where my name and the year date goes. This is something new for the 2025 diary. I have blacked this out. I'd really like this NOT to be done next year.”

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Posted 1 year ago

“I had already ordered and received my menu cards for my wedding which is now 1.5 weeks away, only to hear from my event coordinator that she made an error in the original menu she sent me. I reached out to Papier, and they sorted out the problem in less than half an hour. They issued full credit for my order and did not even ask me to ship back my original menu cards, given the circumstance. Life savers! Thank you so very much!”

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Posted 1 year ago

“Excellent quality”

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Posted 1 year ago

“I still haven’t received my order!”

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Posted 1 year ago

So sorry to hear this, Helen! I can see your order has now been marked as delivered on 30th October, but please do reach out to us at support@papier.com if you have any issues. Papier CS Team

Posted 1 year ago

“Beautiful, thoughtful books for planning work and studies to finances.”

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Posted 1 year ago

Papier is rated 4.6 based on 17,455 reviews