Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the lovely items I received, however the first pen arrived alone in a box big enough for a pair of shoes! After chasing the late arrival of my other items I was told one (pen clip) is unavailable (not particularly important anyway) and the personalised diary had to be re-ordered. Apart from the obvious delay this was handled with efficiency and courtesy. I’ve been buying a diary from Papier as a gift for my niece for a few years now and will continue to do so as the quality (and service when things don’t go perfectly) is excellent.”

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Posted 1 year ago

“This is the fourth year in a row now that I have purchased a Papier diary. This year I ordered the exact same diary (same cover etc). Overall I love the Papier product, but I don't like the new change to the front of the diary where Papier have inscribed their name directly under where my name and the year date goes. This is something new for the 2025 diary. I have blacked this out. I'd really like this NOT to be done next year.”

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Posted 1 year ago

“I had already ordered and received my menu cards for my wedding which is now 1.5 weeks away, only to hear from my event coordinator that she made an error in the original menu she sent me. I reached out to Papier, and they sorted out the problem in less than half an hour. They issued full credit for my order and did not even ask me to ship back my original menu cards, given the circumstance. Life savers! Thank you so very much!”

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Posted 1 year ago

“Excellent quality”

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Posted 1 year ago

“I still haven’t received my order!”

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Posted 1 year ago

So sorry to hear this, Helen! I can see your order has now been marked as delivered on 30th October, but please do reach out to us at support@papier.com if you have any issues. Papier CS Team

Posted 1 year ago

“Beautiful, thoughtful books for planning work and studies to finances.”

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Posted 1 year ago

“Superb products - LOVE your personalised diaries! In addition, excellent customer services - I have recommended your company to friends and family. Congratulations, wishing you continued success! Catherine, Marlow, Bucks”

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Posted 1 year ago

“Really lovely quality stationery, I am on my third diary and it's my little treat to myself!”

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Posted 1 year ago

“Terrible delivery service (and customer service help). Hadn't received my diary by the estimated date, and courier tracking hadn't been updated since the day it was "sent". Contacted customer service and was told to wait another week and get back in contact then - it's now been a month since I've ordered the diary and still no updates! Then contacted the courier and they've said they've not yet received the parcel.”

Helpful Report

Posted 1 year ago

So sorry to hear this! We've reached back out to you to arrange a replacement now. Papier CS Team

Posted 1 year ago

“Perfect gift for a friend!”

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Posted 1 year ago

“Useless customer service. Terrible experience with my order. Avoid them at all cost. Generic customer service responses totally unrelated to my order or queries. My one ordered turned up in 4 different orders over a 3 week period. They claimed printing issues....for highlighters and pens. Utterly terrible, then to top it off I'm getting a barrage of emails and marketing emails from them. Just leave me alone.”

Helpful Report

Posted 1 year ago

We're so sorry to hear that! We offer a variety of products which may only be printed at specialist printers/warehouses. This does mean in one order you may see a split shipment, but I can see all shipments have now been delivered. I'll certainly pass your feedback on here and do apologise for the disappointing experience. Papier CS Team

Posted 1 year ago

“Overall good quality with high quality paper and well made covers. Fairly straightforward to upload pictures etc and what was produced was what I intended. The colour representation seemed a touch dull, but the detail in the photos was pretty well maintained. Not cheap compared to others of lesser quality, but would definitely consider using them for special books (eg wedding photos).”

Helpful Report

Posted 1 year ago

“The photo book was over a week late. and all the images are in the wrong places. will never use this company again”

Helpful Report

Posted 1 year ago

We're so sorry to hear this! If you're able to reach out to us at support@papier.com with photos of the item showing the issues, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“I love the quality of these cards and that you can personalise them. A great find. I’ve used them many times.”

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Posted 1 year ago

“We never got our sample.”

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Posted 1 year ago

So sorry to hear this! We've reached out to you via email to arrange a replacement order. Papier CS Team

Posted 1 year ago

“Outstanding quality and excellent turnaround times. Very easy to use.”

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Posted 1 year ago

“I have only had my academic planner for 3 months and it is already falling a part. I got the spiral version because I like to fold the pages back. The coil keeping it together is so flimsy that the back cover has already fallen off. I use my planner everyday and it was supposed to last me until the end of the school year next May. Now I will have to purchase another one at the start of the year. I am very disappointed.”

Helpful Report

Posted 1 year ago

We're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the issue, we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“I love the personalized note cards. I ordered two different designs, and 1 with the thicker stock. They are great. I wish that you had more options for envelope liners. I always order liners and the blue stripes are attractive, and do not match either of the designs that I selected.”

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Posted 1 year ago

“Beautiful products and they arrive so quickly!”

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Posted 1 year ago

“I ordered a set of stationary as a gift and was so pleased with the quality and packaging. The recipient absolutely loved the design and colors and was touched by the personalization details. A thoughtful gift that leaves the recipient feeling special that doesn’t require immense time or energy.”

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Posted 1 year ago

Papier is rated 4.6 based on 17,441 reviews