Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb products - LOVE your personalised diaries! In addition, excellent customer services - I have recommended your company to friends and family. Congratulations, wishing you continued success! Catherine, Marlow, Bucks”

Helpful Report

Posted 1 year ago

“Really lovely quality stationery, I am on my third diary and it's my little treat to myself!”

Helpful Report

Posted 1 year ago

“Terrible delivery service (and customer service help). Hadn't received my diary by the estimated date, and courier tracking hadn't been updated since the day it was "sent". Contacted customer service and was told to wait another week and get back in contact then - it's now been a month since I've ordered the diary and still no updates! Then contacted the courier and they've said they've not yet received the parcel.”

Helpful Report

Posted 1 year ago

So sorry to hear this! We've reached back out to you to arrange a replacement now. Papier CS Team

Posted 1 year ago

“Perfect gift for a friend!”

Helpful Report

Posted 1 year ago

“Useless customer service. Terrible experience with my order. Avoid them at all cost. Generic customer service responses totally unrelated to my order or queries. My one ordered turned up in 4 different orders over a 3 week period. They claimed printing issues....for highlighters and pens. Utterly terrible, then to top it off I'm getting a barrage of emails and marketing emails from them. Just leave me alone.”

Helpful Report

Posted 1 year ago

We're so sorry to hear that! We offer a variety of products which may only be printed at specialist printers/warehouses. This does mean in one order you may see a split shipment, but I can see all shipments have now been delivered. I'll certainly pass your feedback on here and do apologise for the disappointing experience. Papier CS Team

Posted 1 year ago

“Overall good quality with high quality paper and well made covers. Fairly straightforward to upload pictures etc and what was produced was what I intended. The colour representation seemed a touch dull, but the detail in the photos was pretty well maintained. Not cheap compared to others of lesser quality, but would definitely consider using them for special books (eg wedding photos).”

Helpful Report

Posted 1 year ago

“The photo book was over a week late. and all the images are in the wrong places. will never use this company again”

Helpful Report

Posted 1 year ago

We're so sorry to hear this! If you're able to reach out to us at support@papier.com with photos of the item showing the issues, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“I love the quality of these cards and that you can personalise them. A great find. I’ve used them many times.”

Helpful Report

Posted 1 year ago

“We never got our sample.”

Helpful Report

Posted 1 year ago

So sorry to hear this! We've reached out to you via email to arrange a replacement order. Papier CS Team

Posted 1 year ago

“Outstanding quality and excellent turnaround times. Very easy to use.”

Helpful Report

Posted 1 year ago

“I have only had my academic planner for 3 months and it is already falling a part. I got the spiral version because I like to fold the pages back. The coil keeping it together is so flimsy that the back cover has already fallen off. I use my planner everyday and it was supposed to last me until the end of the school year next May. Now I will have to purchase another one at the start of the year. I am very disappointed.”

Helpful Report

Posted 1 year ago

We're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the issue, we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“I love the personalized note cards. I ordered two different designs, and 1 with the thicker stock. They are great. I wish that you had more options for envelope liners. I always order liners and the blue stripes are attractive, and do not match either of the designs that I selected.”

Helpful Report

Posted 1 year ago

“Beautiful products and they arrive so quickly!”

Helpful Report

Posted 1 year ago

“I ordered a set of stationary as a gift and was so pleased with the quality and packaging. The recipient absolutely loved the design and colors and was touched by the personalization details. A thoughtful gift that leaves the recipient feeling special that doesn’t require immense time or energy.”

Helpful Report

Posted 1 year ago

“Although Papier came at the recommendation of the bride-to-be, we were extremely disappointed in the quality of the production (even after they placed a re-order of the invitations). The initial Sage Border Rehearsal Dinner invitations were printed on the premium card stock paper. The Sage border was uneven around all four sides of the invitation and the basic template relative to the page set up and font appeared to be too small for the size of the page. We contacted Papier Support and worked with Nicole who was understanding and immediately initiated a reorder. Upon receipt of the second order, we could only use half of the invitations because there was a black ink smudge on 10 of the 20 invitations. Initially, we ordered a vellum wrap from another vendor so we were able to wrap the invitations and disguise the flaws of the product. The poor quality and the lack of attention to minor details looked as if the invitation was printed by an inexperienced team. In my opinion, Papier's quality control team needs to be focused on developing a visual experienced product line. I will not use Papier again as source for any speciality orders in the future.”

Helpful Report

Posted 1 year ago

We're so sorry to hear about the disappointing experience here, Gail! This is of course not in line with our usual standards. If you'd like to contact us at support@papier.com with photos showing the issues to your replacement order, we can of course arrange a further solution for you. Papier CS Team

Posted 1 year ago

“Really lovely quality, make lovely Christmas gifts ❤️”

Helpful Report

Posted 1 year ago

“So many beautiful products - a treat of a website”

Helpful Report

Posted 1 year ago

“Amazing products, with perfect quality. Super amazing customer service too, and helpful in all times of need and want. A returning customer for all my cards, and many gifts. 💛”

Helpful Report

Posted 1 year ago

“Very happy with the items and very quick delivery”

Helpful Report

Posted 1 year ago

“Absolutely fantastic from start to finish! Thank you so much - wonderful experience”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,455 reviews