Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,308 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,308 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were really impressed with our wedding stationery. Easy to create a personal design and the quality of the products is excellent.”

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Posted 1 year ago

“Love the paper, love the planners, no complains :))”

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Posted 1 year ago

“Diary is usual good quality that I've had in previous years but colours of photos printed on cover not great. Have used same photo before and this one has very orange tones unlike the original photo. Will still use diary but a bit disappointed.”

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Posted 1 year ago

So sorry to hear about the disappointment with your diary, Melanie! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“The card came out exactly how it looked like when creating it on the website and the customer service team were quick to respond when I thought I had issues with my delivery. The designs for the cards were very creative and it made it hard to choose from! Cost wise for a custom card was also very reasonable and I would definitely use their services again :)”

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Posted 1 year ago

“High quality, lots of options for customization. My product came quickly and was exactly what I wanted.”

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Posted 1 year ago

“Very easy to use website, easy to customise your card. Incredibly fast production and delivery for a very reasonable price.”

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Posted 1 year ago

“Great service! Absolutely love Papier products!”

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Posted 1 year ago

“My notebook looks beautiful but the front of the spine is already cracking after two weeks of use and the ribbon bookmark has completely frayed.”

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Posted 1 year ago

Oh no, so sorry to hear this! Please do pop over photos of the damaged item to us at support@papier.com, and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“We are so happy with our photo album. The print quality of the images is excellent. Colours look exactly the way they do on my phone. Would recommend.”

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Posted 1 year ago

“Easy to navigate the website and arrived in great time. Encountered 0 issues!”

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Posted 1 year ago

“Quality of hardback notebook has gone downhill since last year. Thinner paper, cheaper binding, no longer feels like a quality product. Gutted as I’ve had four previous hardback notebooks which have been great. Papier Customer Service advised me the change was due to supply chain issues and refunded me 15% of the cost. Undecided as to whether I will order again but appreciated their gesture.”

Helpful Report

Posted 1 year ago

Thank you for your review. We're so sorry for the disappointment with your order and can assure you that your feedback has been passed on. Please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I got the Italian Summer blue hardcover binding Academic Year Planner and am so pleased with it. Sometimes, things that are a little more expensive ARE better, haha. The first time I opened it, the page I was on started to rip at the top at the binding, which got me seriously concerned about the durability. However, I have been using it for over a month since then, and have been pleased with the durability. I love the two place saver ribbons and the different sections and opportunities to record things, like goals, mood, gratitude, notes, deadlines etc. It is a great planner for recording your life, as opposed to just your work, a la an online calendar like google. My only complaint for the academic planner is that the month overviews are all at the beginning, with the week overviews all running into each other. I wish it was more like a traditional planner, with the month overview before the start of the first week of said month.”

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Posted 1 year ago

“loved! super fast shipment and perfect modern thank you card”

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Posted 1 year ago

“I bought from Papier a couple times now and I love it! They are beautiful and so useful whilst completing my studies! I had a minor issue with one of my diaries that I had ordered and when I emailed, it was replied to and sorted within the hour (thankyou Melissa)! Lovely people and lovely business. Highly recommend ❤️”

Helpful Report

Posted 1 year ago

So happy to hear this, Daisy! I'll definitely pass this on to Melissa. Papier CS Team

Posted 1 year ago

“The delivery process was not good, I don’t mind having to pay a little bit extra for shipping but I do expect it to arrive on time. It came 6 days after the original delivery date, and had barely any updates from the papier team.”

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Posted 1 year ago

Sorry to hear about the delivery trouble here, Alys! We've processed a postage refund to compensate the delay. Papier CS Team

Posted 1 year ago

“Amazing wow I love it. Definitely worth the price”

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Posted 1 year ago

“Sadly not the standard we have come to expect from previous deliveries. The packaging wasn’t sealed correctly so the back of the planner was bent. It hasn’t affected the usability of the planner and thankfully wasn’t a gift. We also received “over promise, under deliver” on the speed of delivery. All in all, wasn’t impressed”

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Posted 1 year ago

So sorry to hear this, Rebecca! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 1 year ago

“Beautiful guestbook”

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Posted 1 year ago

“I love the concept, but the quality of what I receieved is not justified by the price.”

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Posted 1 year ago

So sorry to hear this, Kylee! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to arrange a solution for you. Papier CS Team

Posted 1 year ago

“Absolutely brilliant, however delivery wasn’t great, paid £3.95 only for it to arrive late”

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Posted 1 year ago

Papier is rated 4.6 based on 17,308 reviews