Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,308 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,308 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, excellent quality! Being able to customise the front was great. Packaging was a nice touch”

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Posted 1 year ago

“The inside of the diary is a nice format with plenty of space. It is a shame the front cover is not made of a more hard wearing material.”

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Posted 1 year ago

Hi Ashleigh, Thanks for your review, we're so sorry to hear that you're unhappy with your order received! We would definitely like to look into this further for you, if you could please send some images across of the order to support@papier.com? Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“Amazing quality products. Everything is so cute. The customization is perfect.”

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Posted 1 year ago

“Beautiful academic diaries to help my children keep organised at school.”

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Posted 1 year ago

“Love this site for special presents for my daughter and myself. We both like nice stationary. Pricey, but very good quality . Nice that some items can be personalised.”

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Posted 1 year ago

“Amazing service and beautiful wedding stationary! We ordered our orders of the day, guest book, seating plan, place cards and table names from Papier. We ordered them abut 10 - 12 days before our wedding and they arrived about 4 days before. All of the items were perfect - they looked exactly as we wanted them to and the quality was great. I also think they were good value. I would definitely order from Papier again. Thank you!”

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Posted 1 year ago

“Beautiful academic diary”

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Posted 1 year ago

“I have had such a high quality experience with Papier. I'm already a repeat customer!”

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Posted 1 year ago

“My package was lost in the mail and the customer service I received was fabulous. They immediately sent me a new one cannot be more appreciative of the brand.”

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Posted 1 year ago

Thanks for your lovely feedback, Skylar! I'll certainly pass this on! Papier CS Team

Posted 1 year ago

“The most enchanting little photo book to flick through! Keeping the memories alive.”

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Posted 1 year ago

“The website makes it very easy to personalise your order with a wide choice. Once order is placed, delivery is quick and efficient. Would not hesitate to recomend Papier to others.”

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Posted 1 year ago

“Very nice, fast shipping and beautiful packaging as well as beautiful products :)”

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Posted 1 year ago

“I have ordered academic diaries from Papier twice now and I love them. There’s plenty of features - to do lists, deadlines, monthly and weekly overviews, notes etc. - to keep all my important information in the same place and organised nicely. Perfect for a forgetful so and so like myself! Thanks Papier :-)”

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Posted 1 year ago

“I love my papier planners! I'm on my second one, and think they are such high quality, hold together really well, stay clean and pages never fall out. 10/10”

Papier 5 star review on 16th September 2024

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Posted 1 year ago

“Love the quality and presentation, as always!”

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Posted 1 year ago

“Perfect it's beautiful love it would highly recommend thanks”

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Posted 1 year ago

“Papier customer service has been very helpful. When my order was stuck in customs, they helped me to reissue another journal and have it sent out to me.”

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Posted 1 year ago

Hi there, Thanks for sharing your feedback with us. We're so sorry to hear that your original parcel was stuck in customs when on it's way to you, but so pleased to hear that our team reissued a replacement order for you free of charge to replace the original parcel. Please do let us know if you need any further support with this order at support@papier.com. Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“Very pleased with my album”

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Posted 1 year ago

“Very sturdy and useful. I still need to start using it as I’ve but started university yet but I already like it.”

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Posted 1 year ago

“Consistent high quality and the one time my journal was lost in the mail they made every effort to replace it quickly. I’ve been buying the wellness journal for years now. It is one of several self-care tools that really helped bring me out of a severe depression. I appreciate that Papier recognized my urgency in needing a replacement in the mail.”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,308 reviews