Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered with expedited delivery on 25th September, with the item expected to arrive by 7th October at the latest. At the time of writing (14th October), item is nowhere to be seen and the support team are unable to provide any update on when it will be dispatched. Very disappointing.”

Helpful Report

Posted 1 year ago

Hi Lewis, thanks so much for sharing your experience with us. We're so sorry for the delay to your order and the disappointment caused by this. I can confirm that your parcel is out for delivery and anticipated to arrive to you tomorrow. We've issued an account credit for you to use on your next order as an apology for the trouble you've encountered with this order, if you have any questions about how to use this, please don't hesitate to get back in touch at support@papier.com and we can help further. Our apologies again for the disappointment, Papier CS Team

Posted 1 year ago

“Lovely quality and quick delivery of personalised products. Very Happy,”

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Posted 1 year ago

“Amazing quality and great delivery timing.”

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Posted 1 year ago

“So so so good! Such high quality; love that you can customise it! First time using an academic planner and this one is a MUST for uni! Will be getting another one for next year!”

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Posted 1 year ago

“I wouldn’t order again, although the diary is nice it took so long in production, a total of almost 20-24 days for a diary is ridiculous. Not to mention the courier they use, DPD are horrendous. So many delays, truly disappointing”

Helpful Report

Posted 1 year ago

Hi there, thanks so much for sharing your feedback with us. We're so sorry for the disappointment caused here! I can see that the order has been marked delivered to you on October 9th, but as an apology for the delay with DPD we've issued a refund of your delivery fees paid on the order. Please allow 5-10 days for this to reflect in your banking statements. Best wishes and our apologies again for the trouble, Papier CS Team

Posted 1 year ago

“Beautiful planner and very well organized. Arrived quickly.”

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Posted 1 year ago

“I live my new diary! It’s gorgeous quality, has all the organised pages I need AND has my own name on the front ❤️”

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Posted 1 year ago

“Exactly what I wanted, a great first anniversary card! Looked identical to what I saw on the website.”

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Posted 1 year ago

“I ordered a photo book for my husbands birthday. It was his first birthday as a dad and he was away travelling so I wanted to give him a photo book he could open when he was away full of pictures of our daughter. The book arrived almost 1 month later than the estimate delivery date meaning my husband went away with no special present. A one month delay is extremely disappointing, especially for a personalised present. The only compensation I received was a refund for the delivery, which I believe is not enough considering the extent of the delay and how it ruined a special birthday.”

Helpful Report

Posted 1 year ago

Hi Yasmin, Thanks for sharing your experience with us. We're so sorry for the delay in receiving your order, and extend our biggest apologies that the order arrived after your husband went away. I can see that a shipping refund has been processed on the order, but I've also pushed through a 20% refund on the item received as an apology for missing the special occasion. We're so sorry again for the trouble, please do let us know if you have further questions we can support with at this time. Best wishes and our apologies again, Papier CS Team

Posted 1 year ago

“Very good book but I liked the paper back option they used to do. Still a return customer.”

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Posted 1 year ago

“Beautiful quality stationery. It arrived lovingly wrapped, which added to the excitement in opening it. There was an issue with the online tool's clarity on which layers were on top of each other, but this got resolved quickly by customer service at no extra cost for me.”

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Posted 1 year ago

“Exceptionally quality, style and level of service is great.”

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Posted 1 year ago

“Poor quality on the new undated planner! Looks and feels cheap. Plus the pen holder doesn't fit. No where near as good as my other two purchases. Bummer....smh”

Helpful Report

Posted 1 year ago

Hi Camilla, Thanks again for sharing your feedback with us. We're so sorry to hear that you're unhappy with your recent order and have reached out via email to help sort, but haven't yet heard back. In case this has not been received successfully, could you please share some images with our team at support@papier.com so we can determine if the item has printed as expected and help further? Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“We used Papier for our wedding invitations, information cards, RSVPs and Thank You cards. It is so easy to use and has so many different options to choose from you are guaranteed to find something to match your theme/style! All of the products we have received have been beautifully made, brilliant quality and delivered super fast. If I need anything else I will only ever use Papier, just an all round brilliant website!”

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Posted 1 year ago

“The best paper products ever”

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Posted 1 year ago

“I have ordered personalised diary for a fee years now, always received a perfect product”

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Posted 1 year ago

“Terrible company, they pride themselves on being a luxury photo album provider. They are quick to take money - almost £100 per book - and then not deliver on time frames. No compensation for the delay provided. Especially given the urgency of a bereavement. No understanding from the team and instead I’m advised after 3 weeks to simply cancel the order if I don’t care. I spent ages organising and creating the album but my time obviously isn’t precious.”

Helpful Report

Posted 1 year ago

Hi Sanjana, thanks so much for sharing your experience, we're so sorry for the disappointment caused here! Regarding the option to cancel your order, we're truly so sorry if this felt insensitive and if it came across that way. We extend this option to any customers who may no longer wish to proceed with an order if it's for a special occasion that might be missed and is not able to be expedited, but we extend our biggest apologies again that this came across otherwise. I can confirm that my colleague has processed a 20% refund on your order in addition to the previous shipping refund as an apology for the delay and trouble caused. It may take up to 10 days for this to reflect in your banking account if you haven't seen this come through on your end just yet. If you require further support, please do not hesitate to reach out to support@papier.com. Best wishes and our apologies again, Papier CS Team

Posted 1 year ago

“still waiting for my photo book!!”

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Posted 1 year ago

Hi Duncan, Thanks for sharing your experience with us - we're so sorry to hear that your order has been delayed. I can see that the order has been upgraded to express delivery free of charge so that this can arrive to you as quickly as possible once dispatched, and your shipping fees paid on the order have been refunded as a further apology for the trouble. If for any reason you'd like to cancel the order before dispatch, we can help with this if needed - please do get in touch at support@papier.com if so. Our biggest apologies again for the wait! Best wishes, Papier CS Team

Posted 1 year ago

“Unfortunately due to Supplier issues your end my product was not available for the required date, it was a birthday present, I paid extra for prompt delivery, I had to cancel the order.”

Helpful Report

Posted 1 year ago

Hi Georgina, thank so much for sharing your experience with us. We're so sorry to hear that your order was delayed and subsequently did not make it in time for your gifting occasion. I can see that the order has been cancelled and fully refunded by my colleague, this should be reflected in your banking statements within 5-10 days. We're so sorry again for the disappointment caused here. Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“I absolutely love these planners and this should have been a 5* review, but for one change that was made this year. The Papier logo is now very prominent on the front of the book... as well as being on the back. It may sound a little silly, but I've never been a big logo person. They definitely are welcome to the back, but having the brand name be the main focal point on the front is disappointing... It detracts from the design in my mind. Other than that, the quality is excellent, size is perfect, and I love the two ribbon place markers.”

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Posted 1 year ago

Papier is rated 4.6 based on 17,441 reviews