Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Print was a lot lighter than I thought I never received my small refund”

Helpful Report

Posted 1 year ago

We're sorry to hear about the disappointment with your order, Scott! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this further for you. Regarding your refund, I can see this was processed by Melissa on 26th September. I can see we've reached out with your STAN number so this can be traced with your bank, but please don't hestiate to contact us if you have any further queries on this. Papier CS Team

Posted 1 year ago

“Unfortunately, this review is being written for an order that has still not arrived. I ordered a large photo book for my Wife's birthday, with this being their main gift. The delivery estimate given was comfortably ahead of their birthday and given Papier's reputation, I believed this would arrive well in time. Sadly, this was not the case. As the day crept closer I contacted customer service for an update and they said one couldn't be provided, so I upgraded the delivery to be on the safe side. This didn't help, as it turns out the issue was with the Papier printers. I did everything I could to get an accurate delivery estimate, so I could work out whether the order would arrive before or after the birthday it was intended for but the only update that could be provided was that "you'll be notified when the printers have despatched your order". I cannot fault the niceness of the Papier customer service team, any agent I was put in contact with was very friendly and understood how frustrating the situation was. This issue though is the lack of any reasonable delivery estimate being provided. For reference of anyone reading, this order was placed on Monday 16th October with a delivery estimate of Friday 27th September (before I upgraded delivery that was said to shorten this delivery estimate to Thursday 26th September). As of today, if you go to the checkout on an order, the soonest delivery estimate is Wednesday 30th October, which I've been told is the latest my order will hopefully arrive by. I am yet to have a despatch notification and the Papier team noted this morning that my order will hopefully arrive ahead of the current checkout estimate. However, for an order placed a month ago that is now 3-weeks overdue, it's incredibly frustrating that an accurate delivery estimate still cannot be provided. For anyone looking to order photo books in October 2024, I'd be hesitant to use Papier unless there is no rush for the delivery of your item.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, and we're so sorry to hear about the disappointing experience here. This is of course not in line with our usual standards. We completely appreciate the inconvenience and frustration caused by this delay, and I can see a refund has been processed as compensation. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I love these personalised notepads. I give one to every new client - personalised just for them!”

Helpful Report

Posted 1 year ago

“Shocking Service – Avoid at All Costs I am beyond disappointed with this company and their complete lack of customer service. I placed an order which was initially lost and then arrived faulty. It was for a 21st birthday which obviously it wasn’t here for. At the time of writing this I still have NOT received a replacement and it’s been over 3 weeks since the initial order. They ordered me replacement item over two weeks ago, with a delivery date promised for the 8th of October. It’s now far beyond that, and the only update I have received is that saying it will be delayed. Since this, I have received no update whatsoever regarding my order status. Every attempt to contact the company has been met with poor excuses and no real action. I have been fobbed off at every opportunity, and they have failed to provide any helpful information or even a simple process for making a formal complaint. 10% refund or 20% refund is really nothing when all you really want is the product you paid for. The fact that I am still waiting on this replacement is unacceptable. I have now lost complete trust in this brand and will never use them again. I intend to share my experience widely to ensure other potential customers are aware of what happens when you order with them.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We're so sorry to hear about the disappointing experience; this is of course not in line with our usual standards. I can see a partial refund has been processed by my colleague Nicole as compensation for the delay, and your replacement order is now on its way to you. We sincerely apologise for the trouble and your feedback has been taken on board. Please don't hestiate to reach back out to us at support@papier.com with any further queries. Papier CS Team

Posted 1 year ago

“Easy to order online. Quick delivery, good quality product and have had this design before and love it 😊”

Helpful Report

Posted 1 year ago

“Nice book. Good to be able to personalise”

Helpful Report

Posted 1 year ago

“I have ordered an agenda for my last year of university. I’ve ordered this the 26th of September and I have already started uni but the agenda has not even arrived so when it finally does, I won’t even be able to use the first few weeks of it and they have not offered any discount for the inconvenience.”

Helpful Report

Posted 1 year ago

So sorry to hear about the delay to your order, Estefania! I can confirm your order has been upgraded to our fastest shipping service and we've processed a shipping fee refund to compensate the delay. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I’m a huge fan of Papiers journals not only do they have so many customisable options that are beautiful! The inserts are specific to your needs I have the gratitude journal and it’s just enough to keep a good habit and stay consistent because it’s simple ! I even got two for my kids because they saw me doing it and wanted to do this also ! Honestly this tool has helped me and is now teaching my children how to have a positive mindset and routines for mental health. Also the pages are thick and my pens do not go through the other side even when the kids colour their drawings on it !”

Helpful Report

Posted 1 year ago

“Beautiful photo album of my wedding memories, the website was so easy to edit the page layout and move photos around, great value for money!”

Helpful Report

Posted 1 year ago

“What a fantastic company. The process was seamless from start to finish. Exceptionally quick turnaround and the quality of the product is wonderful. I wouldn't hesitate to use Papier again. Well done and thank you.”

Helpful Report

Posted 1 year ago

“my order hasn’t arrived - I ordered over two weeks ago and was told it would be delayed by 1-2 days due to an issue with the manufacturer, but it still hasn’t arrived and papier are unable to give me an estimated delivery date. it’s unlikely I’ll order from papier again after this experience which is a shame as I’m sure the planner is lovely!”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your review - we're so sorry to hear that your order has been delayed. I can see that the order has been upgraded to express delivery free of charge so that this can arrive to you as quickly as possible, and your shipping fees on the order have been refunded as a further apology for the trouble. If for any reason you'd like to cancel the order before dispatch, we can help with this if needed - please do get in touch at support@papier.com if so. We're so sorry again for the disappointment caused by this wait! Best wishes, Papier CS Team

Posted 1 year ago

“Where is my book? This is nothing short of ridiculous, terrible terrible service. No communication, broken promises and still no sign of a delivery. Ordered nearly a month ago. Hopeless.”

Helpful Report

Posted 1 year ago

Hi Heidi, thanks so much for sharing your experience with us. We're so sorry to hear that you've not received this delivery - this appears to have been marked as delivered to you by UPS, but if you've not received this item successfully, please can you send us a message at support@papier.com confirming your address so we can look into this for you and help sort a solution? We're so sorry again for the disappointment caused, Best wishes, Papier CS Team

Posted 1 year ago

“The perfect card created for my husband and our wedding anniversary! Always SO pleased with the delivery and end product of Papier cards! My go to for personalised photo-cards with elegance!”

Helpful Report

Posted 1 year ago

“I haven’t received my purchase yet, ordered 28 days ago.”

Helpful Report

Posted 1 year ago

Hi Karina, thanks for your review. We're so sorry for the delay to your order and disappointment caused here. I can see that your order has now been cancelled and fully refunded, but if you do have any questions for our team, you can message us at support@papier.com and we can help further. Best wishes and our apologies again, Papier CS Team

Posted 1 year ago

“Ordered with expedited delivery on 25th September, with the item expected to arrive by 7th October at the latest. At the time of writing (14th October), item is nowhere to be seen and the support team are unable to provide any update on when it will be dispatched. Very disappointing.”

Helpful Report

Posted 1 year ago

Hi Lewis, thanks so much for sharing your experience with us. We're so sorry for the delay to your order and the disappointment caused by this. I can confirm that your parcel is out for delivery and anticipated to arrive to you tomorrow. We've issued an account credit for you to use on your next order as an apology for the trouble you've encountered with this order, if you have any questions about how to use this, please don't hesitate to get back in touch at support@papier.com and we can help further. Our apologies again for the disappointment, Papier CS Team

Posted 1 year ago

“Lovely quality and quick delivery of personalised products. Very Happy,”

Helpful Report

Posted 1 year ago

“Amazing quality and great delivery timing.”

Helpful Report

Posted 1 year ago

“So so so good! Such high quality; love that you can customise it! First time using an academic planner and this one is a MUST for uni! Will be getting another one for next year!”

Helpful Report

Posted 1 year ago

“I wouldn’t order again, although the diary is nice it took so long in production, a total of almost 20-24 days for a diary is ridiculous. Not to mention the courier they use, DPD are horrendous. So many delays, truly disappointing”

Helpful Report

Posted 1 year ago

Hi there, thanks so much for sharing your feedback with us. We're so sorry for the disappointment caused here! I can see that the order has been marked delivered to you on October 9th, but as an apology for the delay with DPD we've issued a refund of your delivery fees paid on the order. Please allow 5-10 days for this to reflect in your banking statements. Best wishes and our apologies again for the trouble, Papier CS Team

Posted 1 year ago

“Beautiful planner and very well organized. Arrived quickly.”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,455 reviews