Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.58

4.6 Rating 17,470 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love my Papier products, but I took off a star because the layout of the productivity planner recently changed and I wish I had the option to still get the old one - I used it happily for 2 years. Otherwise they are beautiful quality and carefully thought out.”

Helpful Report

Posted 2 years ago

“Great quality items for all of our on the day Wedding stationary, with a really quick turn around time/delivery.”

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Posted 2 years ago

“It came out almost as expected however the photos were printed darker and with a lower quality, so some of them were harder to see & most were pretty grainy :(”

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Posted 2 years ago

Hi Alayna, Thank you for sharing your thoughts with us. I am so sorry to hear you are unhappy with your order. Would you be able to send over some clear, well lit photographs of the physical item to support@papier.com, so that we can determine whether these have printed as expected, or if there has been a printing error? Best wishes, Papier CS Team

Posted 2 years ago

“Great cards! Very easy to update and personalise!”

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Posted 2 years ago

“Quality stationery sent super quickly. Love these diaries and they get so many complements.”

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Posted 2 years ago

“The website could be improved by having a way to switch the selected photos around the preview rather than having to exit and start from scratch. I did view the finished product which had been delivered directly to a friend as a gift and was a bit disappointed about to see buckling on some of the images. The mount and frame were good enough quality. Delivery was made one day earlier than stated”

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Posted 2 years ago

“Notebooks, journals and diaries are absolutely beautiful. I always do and will continue to purchase them. I adore the designs and love the fact that you can personalise them. However, I ordered the highlighters recently as part of my order and the moment I opened them brand new and tried to use them, they were entirely dried out! Very disappointed with this as I usually have a great experience with Papier.”

Helpful Report

Posted 2 years ago

Hi there, thanks for sharing your feedback! I'm so sorry to hear this. I've reached out in regards to your earlier review - just in case my message was not successfully received, could you please send images of the items received to support@papier.com so our team can help further? Best wishes, Papier CS Team

Posted 2 years ago

“Very good quality stationery at a decent price.”

Helpful Report

Posted 2 years ago

“Received a faulty product. Very difficult to speak to a human. The autochat bot has very limited options and you cannot send an email directly, it gets them to contact you, and it hasn’t transfered on the questions i had submitted. I ended up trying to reach out via Instagram. I received a faulty product. A spiral bound planner with all the pages cut unevenly and aligned unevenly within the spiral. I was offered 20% off. Shocking quality for a very high price. Wouldn’t buy again.”

Helpful Report

Posted 2 years ago

Hi Hazel, thanks for sharing your feedback with us. I'm so sorry to hear that you're disappointed with your item received. I will certainly pass this feedback onto our team to consider in the future. I can see that my colleague Sian offered a free of charge replacement order or a partial refund, and the partial refund offer was accepted and processed. If you have further questions we can help with, please do get back in touch at support@papier.com. Best wishes, Papier CS Team

Posted 2 years ago

“Lovely idea but pictures and paper undulating behind the glass”

Helpful Report

Posted 2 years ago

Hi John, thanks for sharing your feedback! We're so sorry to hear that there's an issue with your order. Could you please send across some images of the item received to support@papier.com so that our team can look into this for you and help sort a solution? Best wishes and apologies again, Papier CS Team

Posted 2 years ago

“The quality of the printing of images is not very good”

Helpful Report

Posted 2 years ago

Hi there, thanks for your feedback! We're so sorry to hear this. Could you please email support@papier.com with images of the item received so that our team can help further in sorting a solution for you? Best wishes, Papier CS Team

Posted 2 years ago

“Excellent quality product delivered right on schedule, will continue to order in future.”

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Posted 2 years ago

“The recipe book was perfect! My girlfriend loves it. It arrived in a timely manner as well.”

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Posted 2 years ago

“10000/10 customer service!”

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Posted 2 years ago

“Super helpful customer service”

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Posted 2 years ago

“Very pleased with the quality of my Papier collage print and frame order, as well as the speedy delivery!”

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Posted 2 years ago

“Papier is pretty expensive, but it's definitely good quality. If you're looking to save a bit of money during a wedding then I suggest using papier for your closet family and friends and then somewhere like Vistaprint for the remainder of guests. Lovely quality but it all adds up.”

Helpful Report

Posted 2 years ago

“Last year 2024 I purchased a beautiful leather diary and I was absolutely delighted with it when it arrived with me, recently I wanted to order another leather diary for 2025, to say I was extremely disappointed that you didn’t have any was an understatement, I went ahead and ordered a personalised hard back and I was extremely disappointing with it when it came”

Helpful Report

Posted 2 years ago

Thanks for taking the time to leave your feedback, Charlene! I'm so sorry to hear that you were disappointed with your order. I can see Olivia has processed a partial refund for the disappointment, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 years ago

“Instantly resolved an issue with a non delivered product. Refunded in a matter of minutes. Excellent customer service, special thanks to Maya, I thoroughly recommend Papier.”

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Posted 2 years ago

Thanks for your lovely feedback, Mike - I'll be sure to pass this on to Maya for you! Papier CS Team

Posted 2 years ago

“delivery came late and no one responded to my emails! binding bit broken too”

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Posted 2 years ago

So sorry to hear this, Rebecca! If you'd like to reach out to us at support@papier.com with photos of the damaged item, we'll be happy to arrange a solution for you. Papier CS Team

Posted 2 years ago

Papier is rated 4.6 based on 17,470 reviews