Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the third one of these diaries excellent dia I have bought from you. My daughter loves them as it helps her sort out her busy lifestyle. This year's cover is lovely, my opinion as she hasn't seen it yet.”

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Posted 1 year ago

“There seems to be a manufacturing issue as the paper is wavy and has not been trimmed in line with the cover. It therefor hangs out of the top and side of the book. A big disappointment after such a long wait!”

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Posted 1 year ago

Hi Kate, Thanks so much again for the sharing this feedback. We're so sorry to hear that there's been an issue with your order received, and have reached out to you to help further. If you haven't received our email, please can you send across images of the item received to support@papier.com so we can help further with sorting a suitable solution for you? We're so sorry again for the trouble with your order! Best wishes, Papier CS Team

Posted 1 year ago

“It’s been more than 20 days that my order is on hold with you, apparently due to a ‘technical issue with supliers’. This is unacceptable. I wasn’t informed of that before buying it and there is no banner on your website at the moment making customers aware of this problem.”

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Posted 1 year ago

Hi Marcia, thanks for sharing your review with us. We're so sorry for the delay to your order and disappointment caused by this! I can see this has been marked as delivered to you on October 12th, but if you haven't successfully received this order please send us a note confirming your address to support@papier.com and our team will help sort this further for you. Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“Dear Papier, I love all of your products. This time I purchased a pack of hi-liters but they have all dried out. I am unable to use them. I took some photos. Would you like me to send them? Please can you send me a pack of hi-liters that work? Thank you for your notebooks and diary which are beautiful. My friend used to buy them for me and now she has moved away I am hooked and so buying them for myself. I wont go anywjhere else for my diaries or notebooks now!”

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Posted 1 year ago

“Beautiful stationary and cards.”

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Posted 1 year ago

“Great product. Very happy with the outcome. Our order arrived damaged, likely by courier as the outer box was damaged. Papier responded within minutes and had a replacement order out to us at no charge.”

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Posted 1 year ago

“I designed a photo album with Papier which turned out very pretty. However, delivery came in 4 days later than estimated which was very inconvenient as this was a gift for a particular occasion.”

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Posted 1 year ago

Thanks for your feedback, Christianna! We're so sorry to hear about the delay to your order - a shipping fee refund has been processed to compensate this now. Papier CS Team

Posted 1 year ago

“Great variety of designs to choose from, received my order in a timely fashion. Quality product.”

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Posted 1 year ago

“Lovely products good quality”

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Posted 1 year ago

“Had a small problem it was resolved right away. Perfect customer service and support. Thank you”

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Posted 1 year ago

“I have not received my order.”

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Posted 1 year ago

Hi Elaine, thanks for sharing your feedback! I'm so sorry to hear this. I can see from your tracking link that the parcel was marked as delivered on October 11th, if you have not successfully received this order, can you please send a message to support@papier.com confirming your delivery address so we can help sort a solution for you? Best wishes and apologies for the trouble, Papier CS Team

Posted 1 year ago

“Beautiful thank you. Unfortunately there was a rogue space on my personalisation- my fault entirely so the second line wasn’t aligned but not a big problem. I love it!”

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Posted 1 year ago

“The writing on the front of the diary is so pale you can't see it. This is not how it showed on the preview before ordering. VERY DISAPPOINTED.”

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Posted 1 year ago

So sorry to hear this, Joanne! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to arrange a solution for you. Papier CS Team

Posted 1 year ago

“This is my 3rd Papier planner that I have ordered over the years and it is by far my favorite! It is packaged so beautifully when it arrives in the mail. I am so excited to use it! I love all of the different designs to pick from as well as the ability to have it customized. I will definitely be buying more Papier products in the future.”

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Posted 1 year ago

“Wonderful products and lovely staff! I accidentally typed my email address wrong but the Papier staff were able to find my confirmation and tracking number. My planner came today and it’s perfect!”

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Posted 1 year ago

“Beautifully crafted. Well designed. Very well packaged.”

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Posted 1 year ago

“I have loved the many personalized notebooks and structured journals I have ordered and used over many years.”

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Posted 1 year ago

“Love my planner! This is my 3rd one I have bought from Papier! My 1st planner was PERFECT because it was a Monday start. My 2nd and 3rd ones were not. So, I wish for Papier to go back to Monday starts please!!”

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Posted 1 year ago

Thank you for your feedback, Marcy - I'll certainly pass this on! Papier CS Team

Posted 1 year ago

“I purchased a 2025 monogrammed planner and rollerball pen with a gift card. It is something that I would not normally purchase for myself. The quality of the planner and the feel of the pen are both exceptional. I almost don't want to use them - but I will! It gives me something to look forward to in 2025!”

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Posted 1 year ago

“I love the quality of the products, I use the products for work, and my art, journalling. The designs are so intricate.”

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Posted 1 year ago

Papier is rated 4.6 based on 17,441 reviews