Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,308 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,308 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The diary I bought was beautifully laid out with good quality paper. I choose the spiral version to keep open, flat, on my desk. The hard cover version would be better if you want to carry it around in a bag.”

Helpful Report

Posted 1 year ago

“Good customer service and lots of options and designs to choose from useful discounts available too but I'm not sure if there are any student discounts?”

Helpful Report

Posted 1 year ago

Thanks for your lovely feedback! We do offer a student discount with Student Beans, you can find out more here: https://www.papier.com/student-discount/ Papier CS Team

Posted 1 year ago

“I absolutely love Papier planners, but this one took especially long to be delivered and I was not able to have it by the start of school. It kept getting delayed and took forever to even be shipped out from Papier. That’s my only complaint though”

Helpful Report

Posted 1 year ago

“Vastly overpriced for a paper, ring bound planner. I was extremely disappointed with the quality. Photographs are misleading.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Rebecca! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“So great for grad school!!”

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Posted 1 year ago

“This is my second order from Papier. I love the academic planners and was gifted a few pens. The quality is amazing and it keeps me organized. Thanks Papier”

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Posted 1 year ago

“Love love love the look and feel of this planner. The only thing I’d change, is that I would put the month over review by the weekly reviews rather than having the months together, then all the weeks for the year together. Otherwise, it’s perfect!”

Helpful Report

Posted 1 year ago

“Favorite planner!”

Helpful Report

Posted 1 year ago

“Notebooks are very beautiful, well made and quality of paper are great. Cheerful covers make my days happy. But unfortunately ballpoint pens are junk. They are beautiful and stylish though, ink is clogged up after I used those for less than a month. Sad.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Kyoko! If you'd like to reach out to us at support@papier.com with photos showing the issue, we'll be happy to resolve this for you. Papier CS Team

Posted 1 year ago

“This was my second purchase from Papier. I love that their diaries can be customized. But the quality isn’t perfect. The pen I ordered didn’t write smoothly, and the binding on my journal is crooked, so the pages stick out farther than the cover.”

Helpful Report

Posted 1 year ago

“My name Donna is mispelled. It should read Donna”

Helpful Report

Posted 1 year ago

Sorry to hear you had a mistake in your order, Donna! We've reached out via email to help you resolve this. Papier CS Team

Posted 1 year ago

“I was excited when I saw your collection, such a big choice and beautiful designs for the special occasion of two of my granddaughters starting university. A very useful gift, they both loved them. I never saw them as they went straight to their home. I wish I could have occasion to buy one for myself, but I will keep them in mind.”

Helpful Report

Posted 1 year ago

“I used Papier for a Wedding Celebration, and ordered, the menus, the place settings, table layout board and the guest book. I found the website to be very easy to use for personalising and the quality excellent when received. The customer service team are very helpful too.”

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Posted 1 year ago

“I used the academic diary through my under grad an now my Masters and it’s honestly the best diary. Great quality and kept me organised I was excited when then it finally came in a spiral!”

Helpful Report

Posted 1 year ago

“My product came nicely packaged and on schedule. My daughter loved it. I would recommend.”

Papier 5 star review on 5th September 2024

Helpful Report

Posted 1 year ago

“I ordered our wedding invitations are only noticed on arrival a very silly spelling error by myself. Melissa was quick to respond to my query and corrected this for me with Papier credit. Extraordinary costumer service. Buying myself a new diary from they website to celebrate!”

Helpful Report

Posted 1 year ago

Thanks for your lovely review, I'll certainly pass this on to Melissa for you! Papier CS Team

Posted 1 year ago

“Although I like their stationary - the photobook wasn't great. Sorry. The photographic prints looked unlike the originals. I'm a photographer, so bound to be too fussy but just saying, I prefer other high st brands if I'm not going pro.”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment here, Lorna! If you'd like to reach out to us at support@papier.com with photos of the item, we'd be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“Papier has been wonderful for all of our paper needs for our wedding. The samples and final products arrived quickly and the paper quality and designs are perfect.”

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Posted 1 year ago

“The items that I ordered arrived as expect and on time. They were really find and I love the pens and the book.”

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Posted 1 year ago

“Do not use. We ordered wedding invitations and the sample we received looked great but when the actual invitations came they did not print the border box correctly look at these photos and you can see the top line of all the invitations is basically cut off, so disappointed - making it worse when I reached out they offered 20% off? Why would I want that on invitations I’ll not going to use terrible customer service- AVOID”

Helpful Report

Posted 1 year ago

So sorry to hear this! I can see Maya has issued a replacement for you but please do get back in touch if there are any further issues. Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,308 reviews