Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.58

4.6 Rating 17,470 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful thank you. Unfortunately there was a rogue space on my personalisation- my fault entirely so the second line wasn’t aligned but not a big problem. I love it!”

Helpful Report

Posted 2 years ago

“The writing on the front of the diary is so pale you can't see it. This is not how it showed on the preview before ordering. VERY DISAPPOINTED.”

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Posted 2 years ago

So sorry to hear this, Joanne! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to arrange a solution for you. Papier CS Team

Posted 2 years ago

“This is my 3rd Papier planner that I have ordered over the years and it is by far my favorite! It is packaged so beautifully when it arrives in the mail. I am so excited to use it! I love all of the different designs to pick from as well as the ability to have it customized. I will definitely be buying more Papier products in the future.”

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Posted 2 years ago

“Wonderful products and lovely staff! I accidentally typed my email address wrong but the Papier staff were able to find my confirmation and tracking number. My planner came today and it’s perfect!”

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Posted 2 years ago

“Beautifully crafted. Well designed. Very well packaged.”

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Posted 2 years ago

“I have loved the many personalized notebooks and structured journals I have ordered and used over many years.”

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Posted 2 years ago

“Love my planner! This is my 3rd one I have bought from Papier! My 1st planner was PERFECT because it was a Monday start. My 2nd and 3rd ones were not. So, I wish for Papier to go back to Monday starts please!!”

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Posted 2 years ago

Thank you for your feedback, Marcy - I'll certainly pass this on! Papier CS Team

Posted 2 years ago

“I purchased a 2025 monogrammed planner and rollerball pen with a gift card. It is something that I would not normally purchase for myself. The quality of the planner and the feel of the pen are both exceptional. I almost don't want to use them - but I will! It gives me something to look forward to in 2025!”

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Posted 2 years ago

“I love the quality of the products, I use the products for work, and my art, journalling. The designs are so intricate.”

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Posted 2 years ago

“The planner I ordered was actually quite flimsy, the quality is not great and I was quite disappointed. The contents are good, however.”

Helpful Report

Posted 2 years ago

So sorry to hear this, Freddie! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 2 years ago

“I love papier and the new daily planner I also love the paper quality! This is why I purchase this planner because of the quality!”

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Posted 2 years ago

“I gift my daughter a new Papier planner for Christmas every year. She loves Papier products and the ordering process is easy and quick. They never disappoint!!”

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Posted 2 years ago

“Great quality, great customer service”

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Posted 2 years ago

“I want to love it.”

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Posted 2 years ago

So sorry to hear about the disappointment with your planner, Lisa! If you'd like to reach out to us at support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 2 years ago

“Love my diary, another successful purchase. Have bought for the past 4 years. My only request would be that the week to view could show Mon, Tue, Wed on page 1 and the Thur, Fri on page 2 with smaller section for sat and sun. Would you consider an A4 week to view?”

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Posted 2 years ago

“Love the academic diary I bought, super helpful for managing my time”

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Posted 2 years ago

“Fantastic quality options, great costs and customer service is always there to help. Will always use them.”

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Posted 2 years ago

“Amazing cutomer service, Danielle and the other support staff were super helpful and responsive! Love the quality of the sample piece and I'm looking forward to exploring more of the range!”

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Posted 2 years ago

Thanks for your lovely feedback - I'll certainly pass this on to Danielle! Papier CS Team

Posted 2 years ago

“Really lovely product, and the customer service was exceptional.”

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Posted 2 years ago

“Beautiful products and superb customer service. I love my diaries from here 💕”

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Posted 2 years ago

Papier is rated 4.6 based on 17,470 reviews