Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful product, intuitive and flexible platform and great customer service. Unfortunately took way too long to arrive and missed my son's birthday despite paying for the express delivery. On the plus side the customer service were responsive, apologetic and worked to reslove the best they could.”

Helpful Report

Posted 1 year ago

We're so sorry for the delay to your order, Karina. I can see Sian has processed a shipping fee refund as compensation, but please do reach out to us at support@papier.com if you need anything else at all. Papier CS Team

Posted 1 year ago

“The academic planners are so useful and the vibrant, quirky designs make me feel motivated to study. All my orders have been high quality and I love that they can be personalised.”

Helpful Report

Posted 1 year ago

“I was disappointed initially with my original order but the customer service is amazing and far exceeded my expectations. I am so happy with my announcements and grateful to Papier for their assistance in creating something I love 🩷”

Helpful Report

Posted 1 year ago

Thanks so much for your wonderful feedback, I'll certainly pass this on! Papier CS Team

Posted 1 year ago

“Really loved it, would definitely recommend”

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Posted 1 year ago

“Received excellent customer service and care. Very committed to responding and resolving any customer issues and or concerns. I am very happy with both the product and care that I have received.”

Helpful Report

Posted 1 year ago

Thanks for your lovely feedback, Zannatur! That's great to hear. Papier CS Team

Posted 1 year ago

“I buy my daughter her new diary for Christmas every year and since discovering Papier we don't look anywhere else! I love that the diaries can be personalised - B works onboard a cruise ship, so just in case she ever mislays her diary... Papier service is excellent too - printing and delivery in less than a week! And the choice of covers is second to none. We'll be back next year for 2026!”

Helpful Report

Posted 1 year ago

“Good customer service, large range of products”

Helpful Report

Posted 1 year ago

“Ordered a photo book of our wedding for my grandmother and did not arrive in time for us to give it to her when we last saw her. I still have not received the order and it has been over three weeks now.”

Helpful Report

Posted 1 year ago

We're so sorry for the delay to your order and the inconvenience this has caused you. We've processed a shipping cost refund to compensate the delay, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Olivia was extremely helpful and responded in a timely manner.”

Helpful Report

Posted 1 year ago

“I am pretty disappointed with my order. I got a planner and felt the quality wasn't very good considering the high price point. The pages weren't aligned quite right; it felt very much like an Etsy dropshipped planner, not something made with attention to detail. The pages seemed poorly cut and not great quality. Plus, the cover is very flimsy. My main issue though, was for some reasons, the monthly overview/goals pages are not dispersed throughout. This is generally standard on most planners. The product page makes no note of this. Had I known this, I would not have purchased. I did try to return but evidently they don't do returns on their personalized planner (which is most of their planners). The bookmarks I bought too seemed flimsy but at least they'll work in any spiral bound book. I wouldn't buy again and wish I'd stayed with my regular Plum Paper Planner. Customer service was polite though. I am still in the process of seeing if they'll provide some sort of alternate resolution.”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment with your planner! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to help resolve this for you. Papier CS Team

Posted 1 year ago

“Love it! Beautiful design and excellent paper quality! I will buy again!”

Helpful Report

Posted 1 year ago

“I love, love, love my notecards. The design and colors were even more beautiful in person. I will definately order again from Papier!”

Helpful Report

Posted 1 year ago

“The card was lovely and as expected. My gf surely loved it.”

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Posted 1 year ago

“Still hasn’t arrived - it’s been a month :(”

Helpful Report

Posted 1 year ago

“I ordered a book especially for an important event and ordered with time to spare. Had emails saying the order was delayed twice. Very disappointed that I won’t receive in time for purpose”

Helpful Report

Posted 1 year ago

We're so sorry for the delay to your order and the inconvenience this has caused you. I can confirm a refund on your postage fee has been processed and we're working hard to get your order to you as soon as possible. Please do reach out to us at support@papier.com with any further queries. Papier CS Team

Posted 1 year ago

“Beautiful product. Arrived just as described. I appreciate the layout of this planner -- hard to find both the month overview and daily outline how I like it, and of course, the cover designs can't be beat. Thanks for making a planner I'm excited to use each day!”

Helpful Report

Posted 1 year ago

“Beautiful, though I was disappointed by the quality.”

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Posted 1 year ago

“Good for a simple photo album such as a wedding album but lacks functionality for more more complicated album such as adding text,”

Helpful Report

Posted 1 year ago

Thanks for your review, Geoff! I'm sorry to hear about your disappointment with the functionality of our photobook editor. For this product, we do offer the layout option to add a page of text as well as the 5 layouts which offer captions. However, I will certainly pass your feedback forwards on this as we're always looking to improve our products! Papier CS Team

Posted 1 year ago

“Fabulous service and beautiful printing - I made a mistake with my order and the team were so helpful in sorting it out for me.”

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Posted 1 year ago

“Exceptional products and service.”

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Posted 1 year ago

Papier is rated 4.6 based on 17,441 reviews