Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.58

4.6 Rating 17,470 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the wrost companies I have been unfortunate enough to deal with. had to request a full refund as after 3 attempts they still couldn't get my order correct. Staff seem nice enough when you can actually raise one of them. Do not try the phone line, they do not answer. Do not bother with the chat service, they do not answer. All in all total disaster. Steer clear!”

Helpful Report

Posted 2 years ago

We're so sorry to hear about the negative experience here, Jez, and can assure you this is not in line with our usual standards. We can assure you we do take this issue seriously and your feedback has been passed forwards. Papier CS Team

Posted 2 years ago

“Beautiful items, wrapped so nicely, speed delivery too. THANK YOU”

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Posted 2 years ago

“I have all of my diaries from Papier and have been for years. Wouldn’t go anywhere else now. Keep doing the amazing work that you do. The high quality of the paper is one of the reasons I love you.”

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Posted 2 years ago

“Been almost 4 weeks and I still haven’t received my order. Been an issue with the printers then somehow my order gets removed off the system”

Helpful Report

Posted 2 years ago

We're so sorry for the technical issues with your order and the inconvenience this has caused! I can confirm your replacement order is underway but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 years ago

“I ordered a personalized 2025 planner as a gift. Though I did not see it in person, the recipient was extremely happy with her gift. Loved the colors. I paid extra for quicker shipping and it arrived on time as mentioned on the website.”

Helpful Report

Posted 2 years ago

“Disappointed with finish - raggedy binding on all pages and some pages stuck together that had to be separated and left rip marks in the page corners.”

Helpful Report

Posted 2 years ago

So sorry to hear this! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 2 years ago

“Excellent and super fast delivery. Quality of card was outstanding and very well received.”

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Posted 2 years ago

“Would recommend to anyone”

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Posted 2 years ago

“Wish I had checked the reviews before ordering a photo book . They missed the delivery date and then promised to deliver over a week later and treat order as “high priority .” It has now missed the revised date they gave and looks like it will not be here for a family event as they can’t expedite and can’t even tell me when it will ship”

Helpful Report

Posted 2 years ago

We're so sorry for the delay to your order, Jim, and the inconvenience this has caused you. I can see Suzanne has now assisted with a refund for the trouble, but please do reach back out to us at support@papier.com if you need anything else! Papier CS Team

Posted 2 years ago

“Beautiful product, intuitive and flexible platform and great customer service. Unfortunately took way too long to arrive and missed my son's birthday despite paying for the express delivery. On the plus side the customer service were responsive, apologetic and worked to reslove the best they could.”

Helpful Report

Posted 2 years ago

We're so sorry for the delay to your order, Karina. I can see Sian has processed a shipping fee refund as compensation, but please do reach out to us at support@papier.com if you need anything else at all. Papier CS Team

Posted 2 years ago

“The academic planners are so useful and the vibrant, quirky designs make me feel motivated to study. All my orders have been high quality and I love that they can be personalised.”

Helpful Report

Posted 2 years ago

“I was disappointed initially with my original order but the customer service is amazing and far exceeded my expectations. I am so happy with my announcements and grateful to Papier for their assistance in creating something I love 🩷”

Helpful Report

Posted 2 years ago

Thanks so much for your wonderful feedback, I'll certainly pass this on! Papier CS Team

Posted 2 years ago

“Really loved it, would definitely recommend”

Helpful Report

Posted 2 years ago

“Received excellent customer service and care. Very committed to responding and resolving any customer issues and or concerns. I am very happy with both the product and care that I have received.”

Helpful Report

Posted 2 years ago

Thanks for your lovely feedback, Zannatur! That's great to hear. Papier CS Team

Posted 2 years ago

“I buy my daughter her new diary for Christmas every year and since discovering Papier we don't look anywhere else! I love that the diaries can be personalised - B works onboard a cruise ship, so just in case she ever mislays her diary... Papier service is excellent too - printing and delivery in less than a week! And the choice of covers is second to none. We'll be back next year for 2026!”

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Posted 2 years ago

“Good customer service, large range of products”

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Posted 2 years ago

“Ordered a photo book of our wedding for my grandmother and did not arrive in time for us to give it to her when we last saw her. I still have not received the order and it has been over three weeks now.”

Helpful Report

Posted 2 years ago

We're so sorry for the delay to your order and the inconvenience this has caused you. We've processed a shipping cost refund to compensate the delay, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 years ago

“Olivia was extremely helpful and responded in a timely manner.”

Helpful Report

Posted 2 years ago

“I am pretty disappointed with my order. I got a planner and felt the quality wasn't very good considering the high price point. The pages weren't aligned quite right; it felt very much like an Etsy dropshipped planner, not something made with attention to detail. The pages seemed poorly cut and not great quality. Plus, the cover is very flimsy. My main issue though, was for some reasons, the monthly overview/goals pages are not dispersed throughout. This is generally standard on most planners. The product page makes no note of this. Had I known this, I would not have purchased. I did try to return but evidently they don't do returns on their personalized planner (which is most of their planners). The bookmarks I bought too seemed flimsy but at least they'll work in any spiral bound book. I wouldn't buy again and wish I'd stayed with my regular Plum Paper Planner. Customer service was polite though. I am still in the process of seeing if they'll provide some sort of alternate resolution.”

Helpful Report

Posted 2 years ago

So sorry to hear about the disappointment with your planner! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to help resolve this for you. Papier CS Team

Posted 2 years ago

“Love it! Beautiful design and excellent paper quality! I will buy again!”

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Posted 2 years ago

Papier is rated 4.6 based on 17,470 reviews