Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,308 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,308 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful crafted design notebook that I would highly recommend!”

Helpful Report

Posted 1 year ago

“A very gorgeous book that will definitely help me keep track of school and even the cover is stunning a fair price for personalisation and it came quite quickly which I was very happy with. The quality is also so nice and the paper feels so good”

Helpful Report

Posted 1 year ago

“I made a customized annual planner for my son to use at school. It's amazing! The process was simple, and he has fun photos on the front to make him smile! Professional, fast and great quality! Highly recommend!”

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Posted 1 year ago

“I ordered three of the beautiful recipe journals. They are so lovely and of excellent quality. They are perfect Christmas gifts for special friends.”

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Posted 1 year ago

“Everything I ordered (invites, guest book and place cards) was really lovely and beautiful. I had an issue with my place cards and papier was really good at resolving this issue. Unfortunately, everything I ordered (in total about 7 orders) from May through August was delayed due to “unforeseen circumstances “. I would understand if papier gave longer times for their products to be made but there were occasions I paid for faster delivery and still everything came late. These delays made it quite stressful when sending invites out as I ended up sending them out a couple weeks later than planned. I ordered the place cards and guestbook allowing for “unforeseen” delays, which there were. I originally wanted to get a table plan and other signage through papier but I didn’t want the stress of not knowing when things would arrive so I went with vistaprint instead - who delivered two days earlier than they said. I still have thank you cards to get, but I don’t want to be further delayed when trying to do something for the wedding so I will probably go elsewhere for these too.”

Helpful Report

Posted 1 year ago

So sorry to hear about the delays to your orders, Harriet. We're always working to improve our customers' experience based on feedback so I will certainly pass this on. Papier CS Team

Posted 1 year ago

“Overall the quality of paper and design is very high. I have be pleased.”

Helpful Report

Posted 1 year ago

“Papier was absolutely fantastic! The quality and design are so beautiful and elegant, and we are so glad we used them!”

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Posted 1 year ago

“Was a gift and no gift card was inside the package and so the sender didn’t know it was from me. I’m sure the product is lovely but didn’t have the desired effect as a gift WITH a card”

Helpful Report

Posted 1 year ago

Sorry to hear this, Louise - I'll pass this feedback on! Papier CS Team

Posted 1 year ago

“The quality and appearance of the item I ordered was fantastic. Only disappointment was it arrived a day later than expected which meant the recipient got their birthday present late.”

Helpful Report

Posted 1 year ago

“Some of the pages fell out of the book when the gift was first opened. The quality of the glue/binding of the pages to the spine is very poor/weak. For the price of this book vs competitors, the quality is awful. I wouldn't use Papier for a photobook again. Family Album did a great book for half the price, which has still stayed together and looks great!”

Helpful Report

Posted 1 year ago

So sorry to hear this, Becky! Please do reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“The paper quality, the print, the packaging, absolutely beautiful and stunning quality. Even the envelopes are gorgeous!”

Helpful Report

Posted 1 year ago

“I love my planner!!”

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Posted 1 year ago

“Amazing customer service.”

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Posted 1 year ago

“High price, high shipping, okay quality”

Helpful Report

Posted 1 year ago

Thank you for your feedback, I will certainly pass this on. Please feel free to reach out to us at support@papier.com if you do have any issues with the product quality. Papier CS Team

Posted 1 year ago

“Gorgeous card! Fast delivery. Thank you!”

Helpful Report

Posted 1 year ago

“Very impressed in the past but the latest card had a very washed out imagine and the paper quality did not seem up to the standard of products received in the past. Overall a little disappointed.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Rich! Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“good quality and very helpful with the chat assistant”

Helpful Report

Posted 1 year ago

“This is probably my 15th purchase and it is the most disappointing. The color of the cover is off and the customization print is also not as pleasing. I love these journals but I don’t like my last one.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Pam! Please feel free to reach out to us at support@papier.com with photos of the issue so we can look into. Papier CS Team

Posted 1 year ago

“The quality is reliable, and the designs gorgeous - though I'd love more monochrome designs, or silver embellishments, please! My orders are always exactly as I've designed them, and they are delivered promptly.”

Helpful Report

Posted 1 year ago

“A beautiful memento of my daughter's wedding”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,308 reviews