Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.61

4.6 Rating 17,308 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,308 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to like my academic planner so much. I love the layout and design. It is beautiful aesthetically, however, the paper is super thin and flimsy. The font and gridlines are crazy thin and light - I'm 28 and its hard for me to read. Finally the front and back cover are also very flimsy they provide no structure for when you are actually using the planner. I took on a whole project just to reinforce them with stronger material.”

Helpful Report

Posted 1 year ago

Hi Hannah, thanks for sharing your feedback! We're so sorry to hear that you're disappointed with your academic planner! If you could please share some images of the item received to support@papier.com we can absolutely look into this further for you and help with a solution. Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“Beautiful personalised diaries, journals & more. They are a please to use everyday.”

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Posted 1 year ago

“I really like the layout of the academic diaries which i use for school since it makes it easy to keep organised with all of the different sections. The paper quality is also amazing and very pleasant to write on which i like too. There are many different styles of diaries with lots of different options to choose from so it fits everybody. Definitely will return to this company for another diary in the furture for the next academic year.”

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Posted 1 year ago

“Good quality, written out really well, and super cute!”

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Posted 1 year ago

“I wanted to create something memorable for my wife's special birthday. The Papier products were perfect, my son and I created 5 photo albums of 10 years of memories. Adding extra pages was easy and the site overall very simple to use. The albums arrived and the quality of image and album did not disappoint. It should also be mentioend, that the customer care form Papier is excellent.Staff are available to answer questions via chat and e-mailed questions are answered promptly. I will definitely use Paier again and would highly recommed if wanting to create a personalised photo album of a high standard but at an acceptable cost.”

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Posted 1 year ago

“I love the quality of the personalised cards. I make one for my son's birthday thank you cards and Christmas thank you cards every year and they are always gorgeous! Great quality and arrived quickly.”

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Posted 1 year ago

“I have used Papier products for years, always fabulous!”

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Posted 1 year ago

“I highly recommend Papier products. Everything is well made and thoughtfully designed for day to day use!”

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Posted 1 year ago

“My diary came promptly all the way to Australia. It was beautifully packaged. Almost too nice to open. Almost.”

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Posted 1 year ago

“Delivery takes weeks with no update on order”

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Posted 1 year ago

Sorry to hear this, Heather! I can see Nicole has placed a replacement for the missing items. Please do reach back out to us at support@papier.com if you have any further issues! Papier CS Team

Posted 1 year ago

“Beautiful personalized diary! I love using it”

Helpful Report

Posted 1 year ago

“I am extremely disappointed with my recent planner I recieved after being a loyal user. As a college student, this is my one splurge every year and now I feel so taken advantage of and my faith in this brand is shattered. I decided to try the spiral bound and for $40, you would expect more than a cheap plastic cover. Normally, the quality is great. I get a new design + personalized every year and was excited to try the new spiral. I assumed (I guess stupidly) this new option would be the same quality as I was used to - dead wrong. It looks and feels so cheap, bends easily, and is super thin. I wish I could get my money back, but I had such good experiences before that I didn't even consider I would need to. I wish I could go back and choose the original binding, I'm just so sad.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Rebecca! We've reached out via email to arrange a solution. Papier CS Team

Posted 1 year ago

“Products are always beautiful and come within one week!”

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Posted 1 year ago

“Friendly and useful, lovely cards!”

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Posted 1 year ago

“Great service and an absolutely gorgeous journal.”

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Posted 1 year ago

“Beautiful agenda that looked exactly as I had pictured it. I have yet to use it because my classes haven't started yet, but I think it will be a staple for this academic year. Will probably purchase again next year too.”

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Posted 1 year ago

“I was completely impressed the professionalism and customer service of the Papier team. Excellent experience to order my wedding thank you cards. Special thank you to Steph when I ordered the wrong type of cards.”

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Posted 1 year ago

Thanks for your lovely feedback, Poppy! I'll certainly pass this on to Steph. Papier CS Team

Posted 1 year ago

“Love my planner! I use it every day and it helps keep me organized for monthly and weekly assignments. The colors are so cute too”

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Posted 1 year ago

“Great service , real quick responding when i had made and mistake and was quickly rectified with ease, product is real good quality and would definitely recommend … thank you Papier”

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Posted 1 year ago

“Easy to order personalise and quick delivery, great quality product”

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Posted 1 year ago

Papier is rated 4.6 based on 17,308 reviews