Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I designed a photo album with Papier which turned out very pretty. However, delivery came in 4 days later than estimated which was very inconvenient as this was a gift for a particular occasion.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Christianna! We're so sorry to hear about the delay to your order - a shipping fee refund has been processed to compensate this now. Papier CS Team

Posted 1 year ago

“Great variety of designs to choose from, received my order in a timely fashion. Quality product.”

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Posted 1 year ago

“Lovely products good quality”

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Posted 1 year ago

“Had a small problem it was resolved right away. Perfect customer service and support. Thank you”

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Posted 1 year ago

“I have not received my order.”

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Posted 1 year ago

Hi Elaine, thanks for sharing your feedback! I'm so sorry to hear this. I can see from your tracking link that the parcel was marked as delivered on October 11th, if you have not successfully received this order, can you please send a message to support@papier.com confirming your delivery address so we can help sort a solution for you? Best wishes and apologies for the trouble, Papier CS Team

Posted 1 year ago

“Beautiful thank you. Unfortunately there was a rogue space on my personalisation- my fault entirely so the second line wasn’t aligned but not a big problem. I love it!”

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Posted 1 year ago

“The writing on the front of the diary is so pale you can't see it. This is not how it showed on the preview before ordering. VERY DISAPPOINTED.”

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Posted 1 year ago

So sorry to hear this, Joanne! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to arrange a solution for you. Papier CS Team

Posted 1 year ago

“This is my 3rd Papier planner that I have ordered over the years and it is by far my favorite! It is packaged so beautifully when it arrives in the mail. I am so excited to use it! I love all of the different designs to pick from as well as the ability to have it customized. I will definitely be buying more Papier products in the future.”

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Posted 1 year ago

“Wonderful products and lovely staff! I accidentally typed my email address wrong but the Papier staff were able to find my confirmation and tracking number. My planner came today and it’s perfect!”

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Posted 1 year ago

“Beautifully crafted. Well designed. Very well packaged.”

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Posted 1 year ago

“I have loved the many personalized notebooks and structured journals I have ordered and used over many years.”

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Posted 1 year ago

“Love my planner! This is my 3rd one I have bought from Papier! My 1st planner was PERFECT because it was a Monday start. My 2nd and 3rd ones were not. So, I wish for Papier to go back to Monday starts please!!”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Marcy - I'll certainly pass this on! Papier CS Team

Posted 1 year ago

“I purchased a 2025 monogrammed planner and rollerball pen with a gift card. It is something that I would not normally purchase for myself. The quality of the planner and the feel of the pen are both exceptional. I almost don't want to use them - but I will! It gives me something to look forward to in 2025!”

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Posted 1 year ago

“I love the quality of the products, I use the products for work, and my art, journalling. The designs are so intricate.”

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Posted 1 year ago

“The planner I ordered was actually quite flimsy, the quality is not great and I was quite disappointed. The contents are good, however.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Freddie! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“I love papier and the new daily planner I also love the paper quality! This is why I purchase this planner because of the quality!”

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Posted 1 year ago

“I gift my daughter a new Papier planner for Christmas every year. She loves Papier products and the ordering process is easy and quick. They never disappoint!!”

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Posted 1 year ago

“Great quality, great customer service”

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Posted 1 year ago

“I want to love it.”

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Posted 1 year ago

So sorry to hear about the disappointment with your planner, Lisa! If you'd like to reach out to us at support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“Love my diary, another successful purchase. Have bought for the past 4 years. My only request would be that the week to view could show Mon, Tue, Wed on page 1 and the Thur, Fri on page 2 with smaller section for sat and sun. Would you consider an A4 week to view?”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,455 reviews