Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The planner I ordered was actually quite flimsy, the quality is not great and I was quite disappointed. The contents are good, however.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Freddie! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“I love papier and the new daily planner I also love the paper quality! This is why I purchase this planner because of the quality!”

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Posted 1 year ago

“I gift my daughter a new Papier planner for Christmas every year. She loves Papier products and the ordering process is easy and quick. They never disappoint!!”

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Posted 1 year ago

“Great quality, great customer service”

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Posted 1 year ago

“I want to love it.”

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Posted 1 year ago

So sorry to hear about the disappointment with your planner, Lisa! If you'd like to reach out to us at support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“Love my diary, another successful purchase. Have bought for the past 4 years. My only request would be that the week to view could show Mon, Tue, Wed on page 1 and the Thur, Fri on page 2 with smaller section for sat and sun. Would you consider an A4 week to view?”

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Posted 1 year ago

“Love the academic diary I bought, super helpful for managing my time”

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Posted 1 year ago

“Fantastic quality options, great costs and customer service is always there to help. Will always use them.”

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Posted 1 year ago

“Amazing cutomer service, Danielle and the other support staff were super helpful and responsive! Love the quality of the sample piece and I'm looking forward to exploring more of the range!”

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Posted 1 year ago

Thanks for your lovely feedback - I'll certainly pass this on to Danielle! Papier CS Team

Posted 1 year ago

“Really lovely product, and the customer service was exceptional.”

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Posted 1 year ago

“Beautiful products and superb customer service. I love my diaries from here 💕”

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Posted 1 year ago

“One of the wrost companies I have been unfortunate enough to deal with. had to request a full refund as after 3 attempts they still couldn't get my order correct. Staff seem nice enough when you can actually raise one of them. Do not try the phone line, they do not answer. Do not bother with the chat service, they do not answer. All in all total disaster. Steer clear!”

Helpful Report

Posted 1 year ago

We're so sorry to hear about the negative experience here, Jez, and can assure you this is not in line with our usual standards. We can assure you we do take this issue seriously and your feedback has been passed forwards. Papier CS Team

Posted 1 year ago

“Beautiful items, wrapped so nicely, speed delivery too. THANK YOU”

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Posted 1 year ago

“I have all of my diaries from Papier and have been for years. Wouldn’t go anywhere else now. Keep doing the amazing work that you do. The high quality of the paper is one of the reasons I love you.”

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Posted 1 year ago

“Been almost 4 weeks and I still haven’t received my order. Been an issue with the printers then somehow my order gets removed off the system”

Helpful Report

Posted 1 year ago

We're so sorry for the technical issues with your order and the inconvenience this has caused! I can confirm your replacement order is underway but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I ordered a personalized 2025 planner as a gift. Though I did not see it in person, the recipient was extremely happy with her gift. Loved the colors. I paid extra for quicker shipping and it arrived on time as mentioned on the website.”

Helpful Report

Posted 1 year ago

“Disappointed with finish - raggedy binding on all pages and some pages stuck together that had to be separated and left rip marks in the page corners.”

Helpful Report

Posted 1 year ago

So sorry to hear this! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 1 year ago

“Excellent and super fast delivery. Quality of card was outstanding and very well received.”

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Posted 1 year ago

“Would recommend to anyone”

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Posted 1 year ago

“Wish I had checked the reviews before ordering a photo book . They missed the delivery date and then promised to deliver over a week later and treat order as “high priority .” It has now missed the revised date they gave and looks like it will not be here for a family event as they can’t expedite and can’t even tell me when it will ship”

Helpful Report

Posted 1 year ago

We're so sorry for the delay to your order, Jim, and the inconvenience this has caused you. I can see Suzanne has now assisted with a refund for the trouble, but please do reach back out to us at support@papier.com if you need anything else! Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,441 reviews